Beekeeper vs. Amadeus vs. HelloShift: Which is a Better Fit?

Beekeeper (Digital Workspace)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

Employee onboarding
Customization & Security
Customer Support & Resources
Mobile Access
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Employee Communication

Amadeus Service Optimization – HotSOS®

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

HelloShift (Staff)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

In app translation
Service Recovery/Escalation
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

What Customers Are Saying

Most Recent Review

Amazing communication tool!

Director of L&D

Hotsos issues

PBX/Instant Service Center Manager

Amazing Product

Group Sales & Service Manager

Most Positive Review

Fun and engaging!

Guest Relations Manager

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

We have raised our problem solving in our guest scores by 50% in 2019

General Manager

Most Critical

Improved Communication

Marketing Manager

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

I like most is that we can chat with guest. I enjoy the fast communication.

front desk from

References

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort