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Freshworks (FreshChat)
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Freshworks (FreshChat)
Unranked in Hotel Chatbots
Freshchat is a modern messaging software built for teams who want to do more - Drive visitors to become leads, and users to become happy, engaged customers.
Not yet recommended by any hotels
Freshworks has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Freshworks?
Founded in 2010 | Headquarters in San Bruno (United States) | 255 employees
Freshworks (Freshchat) is a modern customer messaging software designed to help businesses engage with their customers efficiently through various channels including web, mobile, and social messaging apps. The platform is valuable for businesses looking to enhance customer support, drive sales, and increase overall engagement by providing real-time, personalized customer experiences. Freshchat fits seamlessly into current business operations by integrating with other Freshworks products, CRM systems, and third-party applications, making it a versatile tool for improving customer communication and operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Freshworks products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Freshworks Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Freshworks Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Freshworks
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Freshworks's Provided Description:
"Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco."
FAQs
Freshworks (FreshChat) Alternatives
Not sure if Freshworks is right for your hotel? Here are similar Hotel Chatbots vendors that could be a good fit for your hotel:
Capabilities
Freshworks doesn’t have any benefits or use cases available
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Q1 '26 Hotel Chatbots Survey Insights
Is Freshworks a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 13
Mid-sized
98%
(476)
Medium hotels say that Asksuite's Hotel Chatbots improve guest interactions by offering ease of use, seamless integration with multiple channels, and 24/7 automated service, according to verified HotelTechReport reviews. These strengths reduce staff workload and enhance sales efficiency.
#1
of 9
Small
98%
(232)
Small hotels say that Asksuite's Hotel Chatbots are favored in verified HotelTechReport reviews for 24/7 immediate response capabilities, seamless integration with booking systems, and effective multilingual support. These features effectively manage guest inquiries, improve booking efficiency, and enhance overall communication.
#1
of 6
Large
97%
(139)
Large hotels say that Asksuite's Hotel Chatbots feature effective system integration and robust language support, allowing for seamless guest experience management across multiple platforms. As highlighted in verified HotelTechReport reviews, these features enhance direct bookings and streamline service processes, crucial for operations in Large environments.
Mid-sized
98%
(476)
#1
of 13
Medium hotels say that Asksuite's Hotel Chatbots improve guest interactions by offering ease of use, seamless integration with multiple channels, and 24/7 automated service, according to verified HotelTechReport reviews. These strengths reduce staff workload and enhance sales efficiency.
Small
98%
(232)
#1
of 9
Small hotels say that Asksuite's Hotel Chatbots are favored in verified HotelTechReport reviews for 24/7 immediate response capabilities, seamless integration with booking systems, and effective multilingual support. These features effectively manage guest inquiries, improve booking efficiency, and enhance overall communication.
Large
97%
(139)
#1
of 6
Large hotels say that Asksuite's Hotel Chatbots feature effective system integration and robust language support, allowing for seamless guest experience management across multiple platforms. As highlighted in verified HotelTechReport reviews, these features enhance direct bookings and streamline service processes, crucial for operations in Large environments.
Rank
Hotel type
Popular alternatives
#1
of 12
Boutique Hotels
98%
(262)
Boutique hotels say that Asksuite's Hotel Chatbots stand out in verified HotelTechReport reviews due to their efficient handling of guest inquiries, seamless integration with booking engines, and significant operational support, all vital for enhancing guest experiences in the Boutique segment.
#1
of 12
Luxury Hotels
97%
(279)
Luxury hotels say that Asksuite's Hotel Chatbots enhance guest experiences by integrating seamlessly with booking systems and offering multilingual support, as noted in verified HotelTechReport reviews. Additionally, its 24/7 automated service improves efficiency and allows staff to focus on personalized tasks.
#1
of 11
Bed & Breakfast & Inns
97%
(279)
Bed-N-Breakfast hotels say that Asksuite's Hotel Chatbots offer efficient and quick guest communication, easy integration with social media and booking systems, and 24/7 automated support, as highlighted by verified HotelTechReport reviews, boosting guest satisfaction and booking conversions.
Boutique Hotels
98%
(262)
#1
of 12
Boutique hotels say that Asksuite's Hotel Chatbots stand out in verified HotelTechReport reviews due to their efficient handling of guest inquiries, seamless integration with booking engines, and significant operational support, all vital for enhancing guest experiences in the Boutique segment.
Luxury Hotels
97%
(279)
#1
of 12
Luxury hotels say that Asksuite's Hotel Chatbots enhance guest experiences by integrating seamlessly with booking systems and offering multilingual support, as noted in verified HotelTechReport reviews. Additionally, its 24/7 automated service improves efficiency and allows staff to focus on personalized tasks.
Bed & Breakfast & Inns
97%
(279)
#1
of 11
Bed-N-Breakfast hotels say that Asksuite's Hotel Chatbots offer efficient and quick guest communication, easy integration with social media and booking systems, and 24/7 automated support, as highlighted by verified HotelTechReport reviews, boosting guest satisfaction and booking conversions.
Rank
Region
Popular alternatives
#2
of 10
Europe
90%
(168)
Europe hotels say that HiJiffy's Hotel Chatbots streamline communication by centralizing messages across multiple channels, provide time-saving automation for common queries, and improve efficiency, allowing staff to handle complex tasks. These strengths are highlighted in verified HotelTechReport reviews.
#1
of 7
North America
96%
(173)
Na hotels say that Canary Technologies' Hotel Chatbot ranks highly in verified HotelTechReport reviews due to its ability to streamline guest communication with efficient pre-arrival check-in and secure credit card authorization. Additionally, the system integrates seamlessly with existing hotel operations, enhancing front-desk efficiency and guest satisfaction in Na.
#1
of 6
Asia Pacific
90%
(31)
Ap hotels say that HiJiffy's Hotel Chatbots integrate seamlessly across diverse messaging platforms and provide efficient customer interactions according to verified HotelTechReport reviews. Common strengths include intuitive operation and strong customer support, catering to Ap-specific needs.
Europe
90%
(168)
#2
of 10
Europe hotels say that HiJiffy's Hotel Chatbots streamline communication by centralizing messages across multiple channels, provide time-saving automation for common queries, and improve efficiency, allowing staff to handle complex tasks. These strengths are highlighted in verified HotelTechReport reviews.
North America
96%
(173)
#1
of 7
Na hotels say that Canary Technologies' Hotel Chatbot ranks highly in verified HotelTechReport reviews due to its ability to streamline guest communication with efficient pre-arrival check-in and secure credit card authorization. Additionally, the system integrates seamlessly with existing hotel operations, enhancing front-desk efficiency and guest satisfaction in Na.
Asia Pacific
90%
(31)
#1
of 6
Ap hotels say that HiJiffy's Hotel Chatbots integrate seamlessly across diverse messaging platforms and provide efficient customer interactions according to verified HotelTechReport reviews. Common strengths include intuitive operation and strong customer support, catering to Ap-specific needs.
Rank
Country
Popular alternatives
#1
of 7
United States
97%
(141)
Us hotels say that Canary Technologies' Hotel Chatbots excel in facilitating seamless guest communication, secure handling of credit card authorizations, and efficient check-in processes, according to verified HotelTechReport reviews. These strengths enhance operational efficiency and improve the guest experience in the US.
#2
of 4
France
100%
(8)
Fr hotels say that TrustYou's Hotel Chatbots rank highly in verified HotelTechReport reviews due to their ease of use, efficient reputation management, and centralized comment processing capabilities, which are important to Fr hotels looking to save time and improve service quality.
#2
of 4
Italy
96%
(8)
It hotels say that Reguest's Hotel Chatbot ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication, and reliable support. These strengths are crucial for improving guest satisfaction and streamlining operations in It hotels.
United States
97%
(141)
#1
of 7
Us hotels say that Canary Technologies' Hotel Chatbots excel in facilitating seamless guest communication, secure handling of credit card authorizations, and efficient check-in processes, according to verified HotelTechReport reviews. These strengths enhance operational efficiency and improve the guest experience in the US.
France
100%
(8)
#2
of 4
Fr hotels say that TrustYou's Hotel Chatbots rank highly in verified HotelTechReport reviews due to their ease of use, efficient reputation management, and centralized comment processing capabilities, which are important to Fr hotels looking to save time and improve service quality.
Italy
96%
(8)
#2
of 4
It hotels say that Reguest's Hotel Chatbot ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication, and reliable support. These strengths are crucial for improving guest satisfaction and streamlining operations in It hotels.
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Freshworks Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, Freshworks (FreshChat) is the #24 most trending product in the Hotel Chatbots category (out of 36) and the #1327 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFreshworks’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Freshworks Pricing
Pricing Available By Request
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| Company | Functionality | |
|---|---|---|
Inn-Flow
97% recommended by 308 hotels |
Hotel Accounting Software
|
Support
Unverified
Freshworks has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Ease of Use
0.0/5
Customer Support
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ROI
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Implementation
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