Cendyn

Guestfolio (by Cendyn)

Email Marketing & CRM

3 reviews
Go to profile

HotelTechScore

52
  • Based in Boca Raton (United States)
  • Founded in 1996
  • 236 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    83%
    (Based on 3 reviews)
  • Ease of Use
    3.7
    (Based on 3 reviews)
  • Return on Investment (ROI)
    4
    (Based on 3 reviews)
  • Customer Support
    4.5
    (Based on 3 reviews)
  • Implementation
    4
    (Based on 3 reviews)

Features & Services

  • Centralized multi-hotel/multi-brand solution
  • Centralized data warehouse
  • Guest profiles
  • Personalized one-to-communication
  • Segmentation
  • WYSIWYG - HTML Editor
  • Template Editor
  • A/B Testing
  • Marketing Automation
  • Guest Feedback Module (comment cards/reviews)
  • Open API

Reviews

Most Recent

Direct Marketing Specialist from Boutique hotel
Improve pre and post communication Read full review

Most Positive

Front Office Manager from Other
Guestfolio is easy to use and allows guests to add "extras" to their reservation with ease. On the Hotel's end, we are able to mark tasks completed once we add the guests request. It also allows guest... Read full review

Most Critical

Front Office Manager from Other
Guestfolio is easy to use and allows guests to add "extras" to their reservation with ease. On the Hotel's end, we are able to mark tasks completed once we add the guests request. It also allows guest... Read full review

References

Angie Tran Digital Marketing Manager Shangri-La, Toronto

Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we reall...

Christy Stesky Director of Marketing Hotel Wailea

As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one...

Leigh Jenkins Sales & Marketing Director Chewton Glen Hotel & Spa

“We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able...


    

Integrates with

Hotel Management Software (HMS) (5) Property Management Systems (PMS) (11) Reputation / Review Management (1) Marketplaces & Integrators (1) Guest Feedback (1)
User Breakdown
By chainscale
  • Economy
    17%
  • Midscale
    33%
  • Upscale
    33%
  • Luxury
    17%
By brand vs. independent
  • Independent
    89%
  • Brand
    11%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    2%
  • Boutique hotel
    53%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    0%
  • City Center Hotel
    0%
  • Extended Stay
    0%
  • Hostel
    0%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    0%
  • Resort
    45%
  • Vacation Rental
    0%
  • Villas
    0%
By experience level
  • < 4 years
    38%
  • 5-8 years
    38%
  • 9+ years
    23%

Pricing

Implementation fee
Monthly subscription (/room/month)