Compare GuestRevu (Surveys) vs TrustYou (Guest Surveys) vs Guest Surveys & Feedback (by Customer Alliance)

GuestRevu

GuestRevu (Surveys)

369 reviews
TrustYou

TrustYou (Guest Surveys)

277 reviews
Customer Alliance

Guest Surveys & Feedback (by Customer Alliance)

51 reviews

Compare GuestRevu (Surveys) vs TrustYou (Guest Surveys) vs Guest Surveys & Feedback (by Customer Alliance)

Guest Surveys & Feedback vendor comparison between GuestRevu (Surveys) vs TrustYou (Guest Surveys) vs Guest Surveys & Feedback (by Customer Alliance). Find out which Guest Surveys & Feedback is right for you based on realtime data from 697 verified hotelier reviews across 113 countries.

GuestRevu

GuestRevu

Ranked 1 (out of 26)

4.8
369 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 26)

4.5
277 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 4 (out of 26)

4.7
51 reviews
View profile

Ratings Summary

HT Score

GuestRevu (Surveys)

100 HTScore Icon

TrustYou (Guest Surveys)

99 HTScore Icon

Guest Surveys & Feedback (by Customer Alliance)

89 HTScore Icon
Popularity

GuestRevu (Surveys)

369 verified reviews

TrustYou (Guest Surveys)

277 verified reviews

Guest Surveys & Feedback (by Customer Alliance)

51 verified reviews
Likelihood to Recommend

GuestRevu (Surveys)

95%

TrustYou (Guest Surveys)

90%

Guest Surveys & Feedback (by Customer Alliance)

93%
Ease of Use

GuestRevu (Surveys)

4.6

TrustYou (Guest Surveys)

4.5

Guest Surveys & Feedback (by Customer Alliance)

4.6
ROI

GuestRevu (Surveys)

4.6

TrustYou (Guest Surveys)

4.2

Guest Surveys & Feedback (by Customer Alliance)

4.3
Implementation

GuestRevu (Surveys)

4.6

TrustYou (Guest Surveys)

4.3

Guest Surveys & Feedback (by Customer Alliance)

4.5
Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

TrustYou (Guest Surveys)

4.4

Verified Customer Support

Guest Surveys & Feedback (by Customer Alliance)

4.5

Verified Customer Support

Certificate of Excellence

GuestRevu (Surveys)

TrustYou (Guest Surveys)

Guest Surveys & Feedback (by Customer Alliance)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou (Guest Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Guest Surveys & Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestRevu
vs.
TrustYou
vs.
Customer Alliance

Customers

Top 3 Segments

GuestRevu (Surveys)

Boutiques - 22%
Resorts - 16%
Luxury Hotels - 10%

TrustYou (Guest Surveys)

Resorts - 24%
Branded Hotels - 12%
City Center Hotels - 11%

Guest Surveys & Feedback (by Customer Alliance)

Luxury Hotels - 18%
Resorts - 14%
Boutiques - 14%
Featured clients

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

TrustYou (Guest Surveys)

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

GuestRevu (Surveys)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou (Guest Surveys)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Guest Surveys & Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
GuestRevu
vs.
TrustYou
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

GuestRevu (Surveys)

Great platform missing some features or connections

Hotel Manager from Flims (Switzerland)

TrustYou (Guest Surveys)

Good discovery

Directrice from Changé (France)

Guest Surveys & Feedback (by Customer Alliance)

Efficient reputation management through CA

Head of Marketing from Innsbruck (Austria)
Most Positive Review

GuestRevu (Surveys)

Be up to date, full automatic

MD

TrustYou (Guest Surveys)

TrustYou is a good tool

General Manager

Guest Surveys & Feedback (by Customer Alliance)

Customer Alliance, a business partner, who helps us know and monitor the satisfaction of our customers

Gerente de proyectos TI from Ciudad de México (Mexico)
Most Critical

GuestRevu (Surveys)

GuestRevu feedback

General Manager

TrustYou (Guest Surveys)

All-In-One Platform for Hospitality companies

Global CX Projects & Solutions Manager

Guest Surveys & Feedback (by Customer Alliance)

Customer Alliance, a business partner, who helps us know and monitor the satisfaction of our customers

Gerente de proyectos TI from Ciudad de México (Mexico)
References

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

TrustYou (Guest Surveys)

Shanna Davis
Marketing Manager Ayres Hotels

Selim Imre
Rooms Division Manager Aska Hotels Baran

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

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General Info

Screenshots
Integrations

GuestRevu (Surveys)

Channel Managers (4) Hotel Management Software (5) Property Management Systems (16)

TrustYou (Guest Surveys)

Channel Managers (3) Hotel Management Software (7) Property Management Systems (18)

Guest Surveys & Feedback (by Customer Alliance)

Property Management Systems (4) In-Room Hotel Tablets (1) Reputation Management (1)
Recent Company Updates

GuestRevu (Surveys)

GuestRevu doesn’t have any recent company updates

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Recent Articles

Guest Surveys & Feedback (by Customer Alliance)

Customer Alliance doesn’t have any recent articles