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Guestware

Guestware

Service Delivery & Optimization

24 reviews
Go to profile

HotelTechScore

74
  • Based in Seattle
  • Founded in 1990
  • 22 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    82%
    (Based on 24 reviews)
  • Ease of Use
    4.2
    (Based on 24 reviews)
  • Return on Investment (ROI)
    4
    (Based on 24 reviews)
  • Customer Support
    4.5
    (Based on 24 reviews)
  • Implementation
    3.9
    (Based on 24 reviews)

Features & Services

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing

Reviews

Most Recent

Front Office Manager from Resort
Very supportive and reliable Read full review

Most Positive

Regional General Manager from Other
Use it but do not make it Gospel, listen to your talent. Read full review

Most Critical

Director of Room Operations
The problem with the system is that it does not two way interface with Opera - it only receives data from Opera. Read full review

References

Vincent Hardy Assistant General Manager Hotel Beacon

We monitor TripAdvisor daily. Our scores are steadily climbing and Guestware was instrumental in our stronger...

Lorie Levels Director of Housekeeping AT&T Executive Education & Conference Center

Our housekeepers are in guestrooms every day. It is easy for us to report any maintenance issues in Guestware...


    

Integrates with

Guest Room Tablets (1) Booking Engines (1) Property Management Systems (3)

Pricing

Monthly subscription (/room/month)
Less than $3/room/month