Guestware

Guestware

Staff Task Management & Collaboration

24 reviews
Go to profile

HotelTechScore

66
  • Based in Seattle
  • Founded in 1990
  • 22 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    82%
    (Based on 24 reviews)
  • Ease of Use
    4.2
    (Based on 24 reviews)
  • Return on Investment (ROI)
    4
    (Based on 24 reviews)
  • Customer Support
    4.5
    (Based on 24 reviews)
  • Implementation
    3.9
    (Based on 24 reviews)

Features & Services

  • Mobile access on any device
  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • In app translation
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Compensation Tracking
  • Case Management
  • Message Routing

Reviews

Most Recent

Front Office Manager from Resort
Very supportive and reliable Read full review

Most Positive

Regional General Manager from Other
Use it but do not make it Gospel, listen to your talent. Read full review

Most Critical

Director of Room Operations
The problem with the system is that it does not two way interface with Opera - it only receives data from Opera. Read full review

References

Vincent Hardy Assistant General Manager Hotel Beacon

We monitor TripAdvisor daily. Our scores are steadily climbing and Guestware was instrumental in our stronger...

Lorie Levels Director of Housekeeping AT&T Executive Education & Conference Center

Our housekeepers are in guestrooms every day. It is easy for us to report any maintenance issues in Guestware...


    

Integrates with

Guest Room Tablets (1) Booking Engines (1) Property Management Systems (PMS) (3)
User Breakdown
By chainscale
  • Economy
    8%
  • Midscale
    17%
  • Upscale
    34%
  • Luxury
    41%
By brand vs. independent
  • Independent
    46%
  • Brand
    54%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    2%
  • Boutique hotel
    20%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    8%
  • City Center Hotel
    0%
  • Extended Stay
    16%
  • Hostel
    2%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    28%
  • Resort
    16%
  • Vacation Rental
    8%
  • Villas
    0%
By experience level
  • < 4 years
    30%
  • 5-8 years
    30%
  • 9+ years
    40%

Pricing

Monthly subscription (/room/month)
Less than $3/room/month