Compare Guestware vs Amadeus Service Optimization – HotSOS® vs ALICE Service Delivery by Actabl

Guestware

Guestware

29 reviews
Amadeus

Amadeus Service Optimization – HotSOS®

31 reviews
Actabl

ALICE Service Delivery by Actabl

330 reviews

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Compare Guestware vs Amadeus Service Optimization – HotSOS® vs ALICE Service Delivery by Actabl

Staff Collaboration Tools vendor comparison between Guestware vs Amadeus Service Optimization – HotSOS® vs ALICE Service Delivery by Actabl. Find out which Staff Collaboration Tools is right for you based on realtime data from 390 verified hotelier reviews across 37 countries.

Guestware

Guestware

Ranked 12 (out of 56)

4.3
29 reviews
View profile
Amadeus

Amadeus

Ranked 9 (out of 56)

3.9
31 reviews
View profile
Actabl

Actabl

Ranked 2 (out of 56)

4.7
330 reviews
View profile

Ratings Summary

HT Score

Guestware

17 HTScore Icon

Amadeus Service Optimization – HotSOS®

27 HTScore Icon

ALICE Service Delivery by Actabl

91 HTScore Icon
Popularity

Guestware

29 verified reviews

Amadeus Service Optimization – HotSOS®

31 verified reviews

ALICE Service Delivery by Actabl

330 verified reviews
Likelihood to Recommend

Guestware

86%

Amadeus Service Optimization – HotSOS®

78%

ALICE Service Delivery by Actabl

93%
Ease of Use

Guestware

4.3

Amadeus Service Optimization – HotSOS®

4.4

ALICE Service Delivery by Actabl

4.7
ROI

Guestware

4.1

Amadeus Service Optimization – HotSOS®

4.1

ALICE Service Delivery by Actabl

4.5
Implementation

Guestware

4

Amadeus Service Optimization – HotSOS®

4.1

ALICE Service Delivery by Actabl

4.5
Customer Support

Guestware

4.6

Verified Customer Support

Amadeus Service Optimization – HotSOS®

4.2

Verified Customer Support

ALICE Service Delivery by Actabl

4.6

Verified Customer Support

Certificate of Excellence

Guestware

Amadeus Service Optimization – HotSOS®

ALICE Service Delivery by Actabl

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Message Templates

Open API

Templates

Message Templates

Other

In app translation

Open API

Service Recovery/Escalation

Case Management

Guestware

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

Amadeus Service Optimization – HotSOS®

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

ALICE Service Delivery by Actabl

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guestware
vs.
Amadeus
vs.
Actabl

Customers

Top 3 Segments

Guestware

Other - 24%
Resorts - 24%
Other - 14%

Amadeus Service Optimization – HotSOS®

Other - 71%
Resorts - 16%
Boutiques - 6%

ALICE Service Delivery by Actabl

Resorts - 22%
Boutiques - 21%
Luxury Hotels - 13%
Featured clients
-

Amadeus Service Optimization – HotSOS®

Amadeus doesn’t have any featured brands available

ALICE Service Delivery by Actabl

Actabl doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Guestware has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Actabl Average Actabl

Guestware

Pricing Available By Request
Guestware has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Amadeus Service Optimization – HotSOS®

Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

ALICE Service Delivery by Actabl

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Guestware
vs.
Amadeus
vs.
Actabl

What Customers Are Saying

Most Recent Review

Guestware

What I like most about Guestware is that once you plug in the information from guests previous experience

Assistant General Manager

Amadeus Service Optimization – HotSOS®

Hotsos issues

PBX/Instant Service Center Manager

ALICE Service Delivery by Actabl

Amazing system and user friendly

Housekeeping Supervisor
Most Positive Review

Guestware

Great support

Information Systems Manager

Amadeus Service Optimization – HotSOS®

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

ALICE Service Delivery by Actabl

Excellent program

Front desk
Most Critical

Guestware

See what else is on the market, maybe there is one that is better. If you use Guestware, have an expert that is committed to teach everyone how to use it.

guest service manager from Berga (Spain)

Amadeus Service Optimization – HotSOS®

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

ALICE Service Delivery by Actabl

Alice is great!!

Concierge
References
-

Amadeus Service Optimization – HotSOS®

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort

ALICE Service Delivery by Actabl

Sylvie Fayolle
General Manager Parker Palm Springs

Chirstopher Jett
Managing Director Gabriel Nguyen Real Estate Group

John David Agosto
General Manager The Evelyn

General Info

Screenshots
Integrations

Guestware

Property Management Systems (5) Hotel Restaurant POS Systems (3) Upselling Software (2)

Amadeus Service Optimization – HotSOS®

Property Management Systems (18) Booking Engine (12) Guest Messaging Software (12)

ALICE Service Delivery by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)
Recent Articles

Guestware

Guestware doesn’t have any recent articles