Compare Guestware vs Amadeus Service Optimization – HotSOS® vs INTELITY Guest Experience Management System (GEMS)

Guestware

Guestware

29 reviews
Amadeus

Amadeus Service Optimization – HotSOS®

31 reviews
INTELITY

INTELITY Guest Experience Management System (GEMS)

31 reviews

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Compare Guestware vs Amadeus Service Optimization – HotSOS® vs INTELITY Guest Experience Management System (GEMS)

Staff Collaboration Tools vendor comparison between Guestware vs Amadeus Service Optimization – HotSOS® vs INTELITY Guest Experience Management System (GEMS). Find out which Staff Collaboration Tools is right for you based on realtime data from 91 verified hotelier reviews across 17 countries.

Guestware

Guestware

Ranked 12 (out of 56)

4.3
29 reviews
View profile
Amadeus

Amadeus

Ranked 9 (out of 56)

3.9
31 reviews
View profile
INTELITY

INTELITY

Ranked 10 (out of 56)

4.7
31 reviews
View profile

Ratings Summary

HT Score

Guestware

17 HTScore Icon

Amadeus Service Optimization – HotSOS®

27 HTScore Icon

INTELITY Guest Experience Management System (GEMS)

26 HTScore Icon
Popularity

Guestware

29 verified reviews

Amadeus Service Optimization – HotSOS®

31 verified reviews

INTELITY Guest Experience Management System (GEMS)

31 verified reviews
Likelihood to Recommend

Guestware

86%

Amadeus Service Optimization – HotSOS®

78%

INTELITY Guest Experience Management System (GEMS)

94%
Ease of Use

Guestware

4.3

Amadeus Service Optimization – HotSOS®

4.4

INTELITY Guest Experience Management System (GEMS)

4.6
ROI

Guestware

4.1

Amadeus Service Optimization – HotSOS®

4.1

INTELITY Guest Experience Management System (GEMS)

4.6
Implementation

Guestware

4

Amadeus Service Optimization – HotSOS®

4.1

INTELITY Guest Experience Management System (GEMS)

4.4
Customer Support

Guestware

4.6

Verified Customer Support

Amadeus Service Optimization – HotSOS®

4.2

Verified Customer Support

INTELITY Guest Experience Management System (GEMS)

4.7

Verified Customer Support

Certificate of Excellence

Guestware

Amadeus Service Optimization – HotSOS®

INTELITY Guest Experience Management System (GEMS)

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Message Templates

Open API

Templates

Message Templates

Other

In app translation

Open API

Service Recovery/Escalation

Case Management

SMS text messaging

Secured Data Protection

Guest History

Guestware

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

Amadeus Service Optimization – HotSOS®

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

INTELITY Guest Experience Management System (GEMS)

Task Management

Messaging & Collaboration

Escalations & Alerts

Reporting

Automation

Templates

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guestware
vs.
Amadeus
vs.
INTELITY

Customers

Top 3 Segments

Guestware

Other - 24%
Resorts - 24%
Other - 14%

Amadeus Service Optimization – HotSOS®

Other - 71%
Resorts - 16%
Boutiques - 6%

INTELITY Guest Experience Management System (GEMS)

Resorts - 39%
Boutiques - 26%
Casinos - 10%
Featured clients
-

Amadeus Service Optimization – HotSOS®

Amadeus doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Guestware has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guestware

Pricing Available By Request
Guestware has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Amadeus Service Optimization – HotSOS®

Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

INTELITY Guest Experience Management System (GEMS)

Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Guestware
vs.
Amadeus
vs.
INTELITY

What Customers Are Saying

Most Recent Review

Guestware

What I like most about Guestware is that once you plug in the information from guests previous experience

Assistant General Manager

Amadeus Service Optimization – HotSOS®

Hotsos issues

PBX/Instant Service Center Manager

INTELITY Guest Experience Management System (GEMS)

Excellent System Integration and Digital Enablement for guests

CIO
Most Positive Review

Guestware

Great support

Information Systems Manager

Amadeus Service Optimization – HotSOS®

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

INTELITY Guest Experience Management System (GEMS)

Great product for connecting with guests

Business Analyst
Most Critical

Guestware

See what else is on the market, maybe there is one that is better. If you use Guestware, have an expert that is committed to teach everyone how to use it.

guest service manager from Berga (Spain)

Amadeus Service Optimization – HotSOS®

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

INTELITY Guest Experience Management System (GEMS)

Excellent Tech Tools to provide great service

General Manager
References
-

Amadeus Service Optimization – HotSOS®

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort

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General Info

Screenshots
Integrations

Guestware

Property Management Systems (5) Hotel Restaurant POS Systems (3) Upselling Software (2)

Amadeus Service Optimization – HotSOS®

Property Management Systems (18) Booking Engine (12) Guest Messaging Software (12)

INTELITY Guest Experience Management System (GEMS)

Property Management Systems (26) Hotel Management Software (10) Staff Collaboration Tools (6)
Recent Articles

Guestware

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