Compare Hapi Guest vs Smart Host CRM vs SHR Customer Relationship Management (CRM)

Hapi

Hapi Guest

66 reviews
Smart Host GmbH

Smart Host CRM

171 reviews
SHR Group

SHR Customer Relationship Management (CRM)

30 reviews

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Compare Hapi Guest vs Smart Host CRM vs SHR Customer Relationship Management (CRM)

Hotel CRM & Email Marketing vendor comparison between Hapi Guest vs Smart Host CRM vs SHR Customer Relationship Management (CRM). Find out which Hotel CRM & Email Marketing is right for you based on realtime data from 267 verified hotelier reviews across 28 countries.

Hapi

Hapi

Ranked 10 (out of 67)

4.8
66 reviews
View profile
Smart Host GmbH

Smart Host GmbH

Ranked 2 (out of 67)

4.7
171 reviews
View profile
SHR Group

SHR Group

Ranked 7 (out of 67)

4.8
30 reviews
View profile

Ratings Summary

HT Score

Hapi Guest

36 HTScore Icon

Smart Host CRM

98 HTScore Icon

SHR Customer Relationship Management (CRM)

83 HTScore Icon
Popularity

Hapi Guest

66 verified reviews

Smart Host CRM

171 verified reviews

SHR Customer Relationship Management (CRM)

30 verified reviews
Likelihood to Recommend

Hapi Guest

96%

Smart Host CRM

93%

SHR Customer Relationship Management (CRM)

96%
Ease of Use

Hapi Guest

4.6

Smart Host CRM

4.7

SHR Customer Relationship Management (CRM)

4.8
ROI

Hapi Guest

4.6

Smart Host CRM

4.3

SHR Customer Relationship Management (CRM)

4.8
Implementation

Hapi Guest

4.6

Smart Host CRM

4.7

SHR Customer Relationship Management (CRM)

4.8
Customer Support

Hapi Guest

4.8

Verified Customer Support

Smart Host CRM

4.9

Verified Customer Support

SHR Customer Relationship Management (CRM)

4.9

Verified Customer Support

Certificate of Excellence

Hapi Guest

Smart Host CRM

SHR Customer Relationship Management (CRM)

Features

Marketing Automation

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Builder

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest Profiles

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

Privacy & Compliance

GDPR Compliant

CCPA Compliant

PCI Complaint

Data Management

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Feedback & Surveys

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

Hapi Guest

Marketing Automation

Template Builder

Guest Profiles

Segmentation

Privacy & Compliance

Data Management

Feedback & Surveys

Smart Host CRM

Marketing Automation

Template Builder

Guest Profiles

Segmentation

Privacy & Compliance

Data Management

Feedback & Surveys

SHR Customer Relationship Management (CRM)

Marketing Automation

Template Builder

Guest Profiles

Segmentation

Privacy & Compliance

Data Management

Feedback & Surveys

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Hapi
vs.
Smart Host GmbH
vs.
SHR Group

Customers

Top 3 Segments

Hapi Guest

Branded Hotels - 28%
Resorts - 18%
Other - 3%

Smart Host CRM

Resorts - 20%
Luxury Hotels - 20%
Boutiques - 9%

SHR Customer Relationship Management (CRM)

Boutiques - 27%
Luxury Hotels - 25%
City Center Hotels - 10%
Featured clients

Hapi Guest

Smart Host CRM

Smart Host GmbH doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Hapi Average Hapi

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Smart Host GmbH Average Smart Host GmbH

Pricing Available By Request

SHR Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Hapi Guest

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Smart Host CRM

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SHR Customer Relationship Management (CRM)

Pricing Available By Request
SHR Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Hapi
vs.
Smart Host GmbH
vs.
SHR Group

What Customers Are Saying

Most Recent Review

Hapi Guest

Hapi API intergration

Manger, Central Reservation Systems

Smart Host CRM

Direct marketing - targeted and successful

Geschäftsführer from Busum (Germany)

SHR Customer Relationship Management (CRM)

Amazing system.

Revenue and Reservations Manager from Stellenbosch (South Africa)
Most Positive Review

Hapi Guest

Excellence in Service and Delivery

Vice President of IT

Smart Host CRM

Smart Host is powerful software, many functionalities and GDPR compliant

General Manager

SHR Customer Relationship Management (CRM)

SHR It helps us work flexibly

Revenue Assistant from Riyadh (Saudi Arabia)
Most Critical

Hapi Guest

True Hospitality Professionals

IT Director Accor Southern EU

Smart Host CRM

Fast quotation creation, great newsletters

Rezeptionist from Bad Hofgastein (Austria)

SHR Customer Relationship Management (CRM)

SHR It helps us work flexibly

Revenue Assistant from Riyadh (Saudi Arabia)
References

Hapi Guest

Claudia Infante
Vice President of Revenue Strategy

Smart Host CRM

Anja Herkenrath
Marketing Manager Torfhaus HARZRESORT

Mara Theiner
Manager Hotel Weisses Kreuz

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General Info

Screenshots
Integrations

Hapi Guest

Property Management Systems (13) Guest Messaging Software (11) Hotel Guest Apps (10)

Smart Host CRM

Property Management Systems (9) Hotel Restaurant POS Systems (4) Revenue Management Systems (3)

SHR Customer Relationship Management (CRM)

Property Management Systems (26) Hotel Management Software (12) Booking Engine (11)
Recent Articles

Smart Host CRM

Smart Host GmbH doesn’t have any recent articles

SHR Customer Relationship Management (CRM)

SHR Group doesn’t have any recent articles