hotelkit vs. Actabl vs. Amadeus: Which is a Better Fit?

hotelkit Collaboration

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Service Recovery/Escalation

ALICE Service Delivery by Actabl

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Amadeus Service Optimization – HotSOS®

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

What Customers Are Saying

Most Recent Review

No longer imaginable without it

Hotel Manager from Vienna (Austria)

More than Effective

Assistant General Manager

Hotsos issues

PBX/Instant Service Center Manager

Most Positive Review

We love it!

General Manager

Excellent program

Front desk

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

Most Critical

Increased visibility and effice

General manager

Alice is great!!

Concierge

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

References

Chema Basterrechea
President - Radisson Hotel Group EMEA Radisson Hotel Group

Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel Mercure Hotel MOA Berlin

Sandra Hösl
Director of rooms InterContinental Vienna

Sylvie Fayolle
General Manager Parker Palm Springs

Chirstopher Jett
Managing Director Gabriel Nguyen Real Estate Group

John David Agosto
General Manager The Evelyn

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort