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Amadeus

HotSOS (by Amadeus)

Service Delivery & Optimization

31 reviews
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HotelTechScore

76
  • Based in Madrid (Spain)
  • Founded in 1987
  • 14190 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    77%
    (Based on 31 reviews)
  • Ease of Use
    4.4
    (Based on 31 reviews)
  • Return on Investment (ROI)
    4.1
    (Based on 31 reviews)
  • Customer Support
    4.2
    (Based on 31 reviews)
  • Implementation
    4.1
    (Based on 31 reviews)

Features & Services

  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Compensation Tracking
  • Mobile access on any device
  • In app translation
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Case Management
  • Message Routing

Reviews

Most Recent

PBX/Instant Service Center Manager from Other
Hotsos issues Read full review

Most Positive

Front Office Supervisor
HotSOS works for this particular property very well Read full review

Most Critical

Concierge from Resort
Its versatility, makes everything more efficient (translated from Spanish). Read full review

References

Stephane Goguely Director of Finance Hyatt Regency Montreal, Canada

After launching HotSOS Housekeeping at the entire property, room attendants are more efficient, translating to...

Francois Delahaye General Manager & COO The Dorchester Collection Group

HotSOS has been the most significant investment during the renovation in improving work quality and enhancing...


    

Integrates with

Engineering & Facilities Management (1) Guest Messaging Software (4) Event Planning Software (1) Mobile Apps/Developers (3) Guest Room Tablets (2) Workforce Safety Devices (2) Voice Activated Tech (2) Property Management Systems (2) Service Delivery & Optimization (1) Concierge Software (1)

Pricing

Amadeus hasn’t shared pricing information. Be advised pricing may vary by customer, find references to gaurantee the best price.