Amadeus

HotSOS (by Amadeus)

Staff Task Management & Collaboration

31 reviews
Go to profile

HotelTechScore

82
  • Based in Madrid (Spain)
  • Founded in 1987
  • 55 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    77%
    (Based on 31 reviews)
  • Ease of Use
    4.4
    (Based on 31 reviews)
  • Return on Investment (ROI)
    4.1
    (Based on 31 reviews)
  • Customer Support
    4.2
    (Based on 31 reviews)
  • Implementation
    4.1
    (Based on 31 reviews)

Features & Services

  • Mobile access on any device
  • Lost & found module
  • Late checkouts
  • Virtual logbook
  • Real time task tracking
  • In app translation
  • Preventative maintenance module
  • Deep cleaning
  • Inspection
  • Print old records
  • Multi-property portfolio monitoring
  • Team goal setting (e.g. rewards sign-ups, satisfaction)
  • Analytics dashboard
  • Open API
  • Service Recovery/Escalation
  • Compensation Tracking
  • Case Management
  • Message Routing

Reviews

Most Recent

PBX/Instant Service Center Manager from Other
Hotsos issues Read full review

Most Positive

Front Office Supervisor
HotSOS works for this particular property very well Read full review

Most Critical

Concierge from Resort
Its versatility, makes everything more efficient (translated from Spanish). Read full review

References

Stephane Goguely Director of Finance Hyatt Regency Montreal, Canada

After launching HotSOS Housekeeping at the entire property, room attendants are more efficient, translating to...

Francois Delahaye General Manager & COO The Dorchester Collection Group

HotSOS has been the most significant investment during the renovation in improving work quality and enhancing...


    

Integrates with

Engineering & Facilities Management (2) Guest Messaging Platforms (4) Event Planning Software (1) Mobile Apps/Developers (3) Guest Room Tablets (2) Voice Activated Tech (2) Property Management Systems (PMS) (2) Staff Task Management & Collaboration (1) Concierge Software (1)
User Breakdown
By chainscale
  • Economy
    15%
  • Midscale
    17%
  • Upscale
    31%
  • Luxury
    37%
By brand vs. independent
  • Independent
    52%
  • Brand
    48%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    7%
  • Boutique hotel
    10%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    7%
  • City Center Hotel
    0%
  • Extended Stay
    14%
  • Hostel
    7%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    23%
  • Resort
    16%
  • Vacation Rental
    16%
  • Villas
    0%
By experience level
  • < 4 years
    31%
  • 5-8 years
    25%
  • 9+ years
    43%

Pricing

Amadeus hasn’t shared pricing information. Be advised pricing may vary by customer, find references to gaurantee the best price.