Unifocus vs. Amadeus vs. hotelkit: Which is a Better Fit?

Knowcross Housekeeping (by Unifocus)

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

Other

Amadeus Service Optimization – HotSOS® Housekeeping

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

Other

hotelkit Housekeeping

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

Other

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Service Recovery/Escalation

What Customers Are Saying

Most Recent Review

Great tool to work with!

Guest Experience Manager from Washington DC (United States of America)

HotSoS has a strong support team

Director of Groups & Events

It would be great if you could filter the information by department, it is confusing

Housekeeper from Mainz (Germany)

Most Positive Review

This program has been very useful In streamlining our very busy operations!

Housekeeping Manager

Fast cleaning and communication

Manager

Very good tool with excellent service

n/a from

Most Critical

Server issue - but got resolved with great support

Area IT Manager - Europe from (United Kingdom)

Hotsos issues

PBX/Instant Service Center Manager

Hotelkit, a fabulous tool

QUALITY MANAGER

References

Simon Shaw
Hotel Manager Holiday Inn London - Heathrow M4,JCT.4, an IHG Hotel

Ed Richards
Hotel Manager St. James’ Court, London

Maria Cuevas
Director of Housekeeping Monarch Beach Resort

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Sofitel Legend The Grand Amsterdam

Sebastian Herzog
General Manager Radisson Blu Hotel, Hamburg Flughafen

Frank Ove Wennevik
General Manager Radisson Blu Royal Hotel, Bergen