Lodgistics vs. Amadeus vs. Actabl: Which is a Better Fit?

Lodgistics

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

Amadeus Service Optimization – HotSOS®

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

ALICE Service Delivery by Actabl

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

What Customers Are Saying

Most Recent Review

Good information tool. Serves as a message board.

Frontdesk agent from Flagstaff (United States of America)

Hotsos issues

PBX/Instant Service Center Manager

Scheduling and Labor Control

General Manager from Tuscaloosa (United States of America)

Most Positive Review

Effectively manage the maintenance process

It is an excellent tool but the implementation is the key of the success and sometimes the people that HotSOS send to do the training sessions are not so qualified to big property's. Also it is important that the staff take the to...

Front Office Manager from San José (Costa Rica)

Excellent program

Front desk

Most Critical

Great multifunction tool

General Manager

Its versatility, makes everything more efficient (translated from Spanish).

Concierge from Caracas (Venezuela)

Helpful

AGM

References

Chandra Illanperuma
Director of Housekeeping Palazzo Versace Dubai at Jaddaf Waterfront

Martijn Drost
Head of Engineering and IT Hotel Sofitel Legend The Grand Amsterdam

Markus Krebs
Resort Manager Monarch Beach Resort

Sylvie Fayolle
General Manager Parker Palm Springs

Chirstopher Jett
Managing Director Gabriel Nguyen Real Estate Group

John David Agosto
General Manager The Evelyn