Loopon: Which is a Better Fit?

Ratings Summary

HT Score

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Popularity

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25 verified reviews

Likelihood to Recommend

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87%

Ease of Use

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4.4

ROI

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4.4

Implementation

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4.3

Customer Support

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4.5

Verified Customer Support

Certificate of Excellence

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Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Loopon Post Stay

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Below Average

What Customers Are Saying

Most Recent Review

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Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Most Positive Review

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Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager

Most Critical

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

References

General Info

Screenshots

Integrations

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Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Software (2)

View all integrations (10)

Recent Company Updates

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