Monscierge: Which is a Better Fit?

Ratings Summary

HT Score

Monscierge (Connect Staff)

Popularity

Monscierge (Connect Staff)

302 verified reviews

Likelihood to Recommend

Monscierge (Connect Staff)

95%

Ease of Use

Monscierge (Connect Staff)

4.7

ROI

Monscierge (Connect Staff)

4.7

Implementation

Monscierge (Connect Staff)

4.8

Customer Support

Monscierge (Connect Staff)

4.9

Verified Customer Support

Certificate of Excellence

Monscierge (Connect Staff)

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests

Message Templates

Create and have a library of templated messages for frequent requests

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Monscierge (Connect Staff)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Customers

Top 3 Segments

Monscierge (Connect Staff)

Boutiques - 33%

Branded Hotels - 29%

Other - 18%

Featured clients

Pricing

Pricing Benchmark

Pricing Available By Request

Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Monscierge (Connect Staff)

Pricing Available By Request

What Customers Are Saying

Most Recent Review

Monscierge (Connect Staff)

Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist

Most Positive Review

Monscierge (Connect Staff)

Curated local recommendations at the guest's fingertips on the TV

Owner

Most Critical

Monscierge (Connect Staff)

Digital TV

Owner from

References

General Info