Monscierge vs. DOWHAT: Which is a Better Fit?

Ratings Summary

HT Score

Monscierge (Connect Staff)

DX Package by DOWHAT

Popularity

Monscierge (Connect Staff)

302 verified reviews

DX Package by DOWHAT

27 verified reviews

Likelihood to Recommend

Monscierge (Connect Staff)

95%

DX Package by DOWHAT

96%

Ease of Use

Monscierge (Connect Staff)

4.7

DX Package by DOWHAT

4.9

ROI

Monscierge (Connect Staff)

4.7

DX Package by DOWHAT

4.7

Implementation

Monscierge (Connect Staff)

4.8

DX Package by DOWHAT

4.7

Customer Support

Monscierge (Connect Staff)

4.9

Verified Customer Support

DX Package by DOWHAT

4.8

Verified Customer Support

Certificate of Excellence

Monscierge (Connect Staff)

DX Package by DOWHAT

Features

Task Management

Work Prioritization

File Library Support (images, documents and videos)

Asset Tracking

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Inspection

Deep cleaning

Preventative maintenance module

Real time task tracking

Virtual logbook

Lost & found module

Late checkouts

Messaging & Collaboration

Message Routing

Team goal setting (e.g. rewards sign-ups, satisfaction)

In app translation

Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard

Multi-property portfolio monitoring

Print old records

Meter Reading

Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests

Message Templates

Create and have a library of templated messages for frequent requests

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Monscierge (Connect Staff)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

DX Package by DOWHAT

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Monscierge

vs.

DOWHAT

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Take recommendations quiz

Customers

Top 3 Segments

Monscierge (Connect Staff)

Boutiques - 33%

Branded Hotels - 29%

Other - 18%

DX Package by DOWHAT

Luxury Hotels - 25%

Resorts - 22%

Hostels - 19%

Featured clients

DX Package by DOWHAT

DOWHAT doesn’t have any featured brands available

Pricing

Pricing Benchmark

Pricing Available By Request

Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Monscierge (Connect Staff)

Pricing Available By Request

DX Package by DOWHAT

Average

Custom Price Quote

Monscierge

vs.

DOWHAT

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

Monscierge (Connect Staff)

Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist

DX Package by DOWHAT

Smart Order

과장

Most Positive Review

Monscierge (Connect Staff)

Curated local recommendations at the guest's fingertips on the TV

Owner

DX Package by DOWHAT

It's convenient.

주임 from Gangneung (South Korea)

Most Critical

Monscierge (Connect Staff)

Digital TV

Owner from

DX Package by DOWHAT

It's convenient.

주임 from Gangneung (South Korea)

References

DX Package by DOWHAT

DOWHAT doesn’t have any references available

General Info

Screenshots

Integrations

Monscierge (Connect Staff)

Hotel CRM & Email Marketing (4) Property Management Systems (4) Booking Engine (3)

View all integrations (9)

DX Package by DOWHAT

Upselling Software (1) Property Management Systems (1) Hotel Restaurant POS Systems (1)

View all integrations (1)

Recent Company Updates

DX Package by DOWHAT

DOWHAT doesn’t have any recent company updates

Monscierge (Connect Staff)

Former Accor CIO: Hapi is the platform I was looking for

2 years ago

Monscierge: A Review of the Guest Experience Platform

3 years ago

DX Package by DOWHAT

DOWHAT doesn’t have any recent articles