ReviewPro

ReviewPro (Reputation Manager)

Reputation / Review Management

21 reviews
Go to profile

HotelTechScore

63
  • Based in Barcelona
  • Founded in 2008
  • 80 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    87%
    (Based on 21 reviews)
  • Ease of Use
    4.3
    (Based on 21 reviews)
  • Return on Investment (ROI)
    3.8
    (Based on 21 reviews)
  • Customer Support
    4.2
    (Based on 21 reviews)
  • Implementation
    3.8
    (Based on 21 reviews)

Features & Services

  • Reporting Dashboard
  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • SMS text messaging
  • Multi-property Management
  • Case Management

Reviews

Most Recent

Director from Resort
Excellent tool for evaluating guest satisfaction Read full review

Most Positive

e-Business Manager from Branded
The best platform to track public and private feedback of your hotel. Read full review

Most Critical

Directora de Operaciones from Resort
Very good tool (translated from Spanish) Muy buena herramienta (Original) Read full review

References

Diego Sartori CitizenM’s Social Media and Internet Strategist citizenM Amsterdam Hotel

“I started looking for tools and came across ReviewPro among others. I had demonstrations from many differen...

Riko Van Santen Vice President Digital Strategy, Loyalty & Distribution Corporate Office Kempinski Hotels S.A.

We switched to ReviewPro for a number of compelling reasons. The company collects guest feedback from more onl...

Adele Gutman VP Sales, Marketing & Revenue Library Hotel by Library Hotel Collection

ReviewPro’s Sentiment Analysis is like being able to read the Guest Satisfaction Surveys of all your direct...

Sara Ranghi Global Customer Experience Director Meliá Palma Marina

The online reputation of each our properties is a strong indicator of success for us. Not only do online revie...

Kelli Gowen Quality Assurance Manager Hard Rock Hotel

Hard Rock Hotels started using ReviewPro after using another company for a few years, and we’re very happy w...


    

Integrates with

Marketplaces & Integrators (1) Rate Shoppers & Market Intelligence (1) Property Management Systems (PMS) (8) Booking Engines (1) Central Reservations Systems (CRS) (1) Business Intelligence (1) Hotel Management Software (HMS) (4) Revenue Management Systems (RMS) (3) Email Marketing & CRM (2) Digital Marketing Agencies (1)
User Breakdown
By chainscale
  • Economy
    19%
  • Midscale
    26%
  • Upscale
    28%
  • Luxury
    27%
By brand vs. independent
  • Independent
    46%
  • Brand
    54%
By property type
  • Airport/ conference
    0%
  • Bed & Breakfast
    2%
  • Boutique hotel
    20%
  • Branded
    0%
  • Budget Property
    0%
  • Casino
    2%
  • City Center Hotel
    0%
  • Extended Stay
    11%
  • Hostel
    9%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    29%
  • Resort
    26%
  • Vacation Rental
    1%
  • Villas
    0%
By experience level
  • < 4 years
    32%
  • 5-8 years
    30%
  • 9+ years
    38%

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month