TrustYou

TrustYou (Messaging)

Guest Messaging Platforms

36 reviews
Go to profile

HotelTechScore

88
  • Based in M√ľnchen (Germany)
  • Founded in 2008
  • 170 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    84%
    (Based on 36 reviews)
  • Ease of Use
    4.5
    (Based on 36 reviews)
  • Return on Investment (ROI)
    4.1
    (Based on 36 reviews)
  • Customer Support
    4.2
    (Based on 36 reviews)
  • Implementation
    4.3
    (Based on 36 reviews)

Features & Services

  • Mobile Friendly
  • Team Chat
  • Guest History
  • Photo Sharing
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing

Reviews

Most Recent

Front Desk Manager
A great tool for easily messaging guests where they are used to receiving messages Read full review

Most Positive

General Manager from Branded
Easy to use and a valuable product to connect with your guests Read full review

Most Critical

Concierge from Resort
Fully recommended, optimal use for special jobs and developments with absolute reliability (translated from Spanish) Read full review

References

Jim Harness General Manager Acme Hotel Chicago

Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn...


    

Integrates with

Digital Marketing Agencies (1) Voice Activated Tech (1) Property Management Systems (PMS) (4) Rate Shoppers & Market Intelligence (1) Hotel Management Software (HMS) (1)
User Breakdown
By chainscale
  • Economy
    17%
  • Midscale
    22%
  • Upscale
    35%
  • Luxury
    26%
By brand vs. independent
  • Independent
    54%
  • Brand
    46%
By property type
  • Airport/ conference
    1%
  • Bed & Breakfast
    6%
  • Boutique hotel
    14%
  • Branded
    1%
  • Budget Property
    0%
  • Casino
    6%
  • City Center Hotel
    7%
  • Extended Stay
    13%
  • Hostel
    7%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    19%
  • Resort
    14%
  • Vacation Rental
    12%
  • Villas
    0%
By experience level
  • < 4 years
    31%
  • 5-8 years
    29%
  • 9+ years
    40%

Pricing

Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
Less than $1000
One time upfront purchase (per room)
Less than $500/room
Monthly service fee
Less than $1000/month