Volo vs. Crave Interactive vs. The Hotel Communication Network (HCN): Which is a Better Fit?

Volo

Content & Information

Publication subscriptions (ex. newspapers, magazines)

Right now it says News & Weather, but our hotels also have the opportunity to feature specific newspapers and magazines.
Travel information
Apps & games
Spa & Wellness Module
Hotel facilities integrations
Restaurant reservations
View bill & express check out
Secured web browsing
Group & conference offerings
Local city guides
News & weather
Digital Menus
Bedside alarm
TV & room controls
Digital directory

Messaging & Communication

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Video Concierge

Guest tablets would have the ability to allow hotel guests to video chat with a live concierge on property or a remote concierge service. Video chat allows hotels w/ a concierge to wow their guests & for hotels without a concierge on property to offer 4 star service in a limited service property.
Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Multi-lingual
Spa & Wellness Module
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
Digital concierge

Request Management

Spa & Wellness Module
Restaurant reservations
Hotel facilities integrations
Housekeeping requests
In-room dining ordering
Bell services
Digital concierge
Late checkout
Bedside alarm

Upselling & Offers

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Loyalty program management
Multi-currency
Restaurant reservations
In-room dining ordering
Dynamic pricing
POS & PMS Integration
Digital Menus

Guest Profiles

Loyalty program management
Restaurant reservations
View bill & express check out

Advertising

Sponsorship opportunities

Other

News & weather
Digital concierge
Bell services
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
In-room dining ordering

Crave Interactive (Tablets)

Content & Information

Publication subscriptions (ex. newspapers, magazines)

Right now it says News & Weather, but our hotels also have the opportunity to feature specific newspapers and magazines.
Travel information
Apps & games
Spa & Wellness Module
Hotel facilities integrations
Restaurant reservations
View bill & express check out
Secured web browsing
Group & conference offerings
Local city guides
News & weather
Digital Menus
Bedside alarm
TV & room controls
Digital directory

Messaging & Communication

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Video Concierge

Guest tablets would have the ability to allow hotel guests to video chat with a live concierge on property or a remote concierge service. Video chat allows hotels w/ a concierge to wow their guests & for hotels without a concierge on property to offer 4 star service in a limited service property.
Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Multi-lingual
Spa & Wellness Module
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
Digital concierge

Request Management

Spa & Wellness Module
Restaurant reservations
Hotel facilities integrations
Housekeeping requests
In-room dining ordering
Bell services
Digital concierge
Late checkout
Bedside alarm

Upselling & Offers

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Loyalty program management
Multi-currency
Restaurant reservations
In-room dining ordering
Dynamic pricing
POS & PMS Integration
Digital Menus

Guest Profiles

Loyalty program management
Restaurant reservations
View bill & express check out

Advertising

Sponsorship opportunities

Other

HCN Navigator

Content & Information

Publication subscriptions (ex. newspapers, magazines)

Right now it says News & Weather, but our hotels also have the opportunity to feature specific newspapers and magazines.
Travel information
Apps & games
Spa & Wellness Module
Hotel facilities integrations
Restaurant reservations
View bill & express check out
Secured web browsing
Group & conference offerings
Local city guides
News & weather
Digital Menus
Bedside alarm
TV & room controls
Digital directory

Messaging & Communication

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Video Concierge

Guest tablets would have the ability to allow hotel guests to video chat with a live concierge on property or a remote concierge service. Video chat allows hotels w/ a concierge to wow their guests & for hotels without a concierge on property to offer 4 star service in a limited service property.
Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Multi-lingual
Spa & Wellness Module
Guest messaging

Intelligent messaging allows targeting of both individuals and groups, with the ability to further narrow recipients using various filters such as loyalty program level or rate code.
Digital concierge

Request Management

Spa & Wellness Module
Restaurant reservations
Hotel facilities integrations
Housekeeping requests
In-room dining ordering
Bell services
Digital concierge
Late checkout
Bedside alarm

Upselling & Offers

Guest Marketing

Display hotel ads, amenities, events and upsell opportunities for guests
Loyalty program management
Multi-currency
Restaurant reservations
In-room dining ordering
Dynamic pricing
POS & PMS Integration
Digital Menus

Guest Profiles

Loyalty program management
Restaurant reservations
View bill & express check out

Advertising

Sponsorship opportunities

Other

What Customers Are Saying

Most Recent Review

Medical Resort

General Manager

Fantastic service with a convenient device.

Rooms Division Manager from Nuevo Nayarit (Mexico)

The Hotel Communication Network (HCN) doesn’t have any clients that have vouched for the product

Most Positive Review

Excellent option for our guests!

Director of Hospitality

Provides direct marketing communications real time to guests.

Digital Marketing Manager

Most Critical

Awesome Ammenity

Director Of Hospitality

Great!

References

Brennan Sweeney
Manager The Beverley Hotel

Nathan Leitner
Managing Director The Beverley Hotel