Zingle

Zingle

Guest Messaging Platforms

49 reviews
Go to profile

HotelTechScore

95
  • Based in Carlsbad, CA
  • Founded in 2009
  • 35 employees on Linkedin

User Ratings

  • Likelihood to Recommend
    94%
    (Based on 49 reviews)
  • Ease of Use
    4.8
    (Based on 49 reviews)
  • Return on Investment (ROI)
    4.5
    (Based on 49 reviews)
  • Customer Support
    4.7
    (Based on 49 reviews)
  • Implementation
    4.7
    (Based on 49 reviews)

Features & Services

  • Mobile Friendly
  • Team Chat
  • Guest History
  • Photo Sharing
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing

Reviews

Most Recent

Board Of Directors from Other
Easy and quick communication and instant feedback Read full review

Most Positive

Senior Front Desk Manager from Other
Get it, you will not regret this software; not only will your guests love it but your younger staff will feel comfortable using it. Read full review

Most Critical

Front desk / Concierge
Zingle is a great tool for communication, but needs more work on personalization (AI) and standardization Read full review

References

Mitch Milner Director of Guest Services Marbrisa Carlsbad Resort

Zingle has become an extension of our brand voice as our guests love texting us for anything they need. Zingle...

Laura Brunner Reservations Manager Hotel Del Coronado

Zingle has simplified communication for our guests. They now have the convenience of texting us anytime they w...


    

Integrates with

Property Management Systems (PMS) (1) Staff Task Management & Collaboration (1) Marketplaces & Integrators (1)
User Breakdown
By chainscale
  • Economy
    16%
  • Midscale
    23%
  • Upscale
    28%
  • Luxury
    33%
By brand vs. independent
  • Independent
    52%
  • Brand
    48%
By property type
  • Airport/ conference
    2%
  • Bed & Breakfast
    6%
  • Boutique hotel
    11%
  • Branded
    6%
  • Budget Property
    0%
  • Casino
    7%
  • City Center Hotel
    0%
  • Extended Stay
    13%
  • Hostel
    6%
  • Limited Service
    0%
  • Motel
    0%
  • Other
    18%
  • Resort
    20%
  • Vacation Rental
    11%
  • Villas
    0%
By experience level
  • < 4 years
    32%
  • 5-8 years
    30%
  • 9+ years
    38%

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month