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Concierge Software Vendor Shortlist
We’ve surveyed 620 hoteliers across more than 42 countries to understand which are the best Concierge Software vendors, along with everything you need to know in order to buy the right Concierge Software for your hotel (including our 2022 Concierge Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
ALICE
4.5 (517 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted ALICE as the #1 Concierge Software provider in the 2022 HotelTechAwards
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More Satisfaction, Less Glitches
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Eleanor Enterprises
4.8 (48 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Eleanor Enterprises as the #2 Concierge Software provider in the 2022 HotelTechAwards
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Elevate your guest experience with a concierge solution that covers the entire guest journey. Made for resorts.
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alliants
4.4 (23 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Empower your staff to constantly deliver extraordinary experiences your guests expect.
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Flexkeeping
4.9 (20 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Connects all your departments to manage guest requests with ease.
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Faundit
Turn Lost & Found into a great experience
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ATLIST
Automated scheduling for activities, deliveries, and rentals
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Viator Inc.
Discover story-worthy experiences, anytime, anywhere. It’s never too late to make any day extraordinary. Visit viator.com
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FCS Computer Systems
Hospitality Solution
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Concierge Organizer
Hospitality, Hotels, Lodges, Software, Distribution, Revenue Management, Banqueting, Reservations, Spa Software, and Web Booking Engines
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Infosys
Infosys' Virtual Concierge solution enables hotels to deliver a highly personalized guest experience
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PRODUCT BUNDLES
These Product Suites Also Contain Concierge Software
Other solutions that offer an integrated concierge software add-on module with their core product offering

IRIS Systems’s Concierge Software product suite also includes:

HKeeper
4.9 (16 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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STAY
4.6 (26 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

OVERVIEW
What is Concierge Software
Finding the right Concierge Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Concierge Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 Concierge Software Guide)
BENEFITS
How can concierge software help my hotel?
Travelers want to taste, see and be at popular, rare, pricey, unobtainable, and sold out experiences - and they want it now. The best way to make this happen is through a hotel concierge. That’s why a hotel needs concierge software - to empower the hotel to meet guest expectations, at scale. Concierge software enables concierge and front desk teams to act like a team, managing all guest requests and guest communication with one system. Concierges are able to quickly create tasks for each request, build hotel-branded assets to deliver to the guest, and communicate with the guest via their preferred communication channel.
 
  1. Track all requests with one system. Record requests and incidents for all reservations, transportation, packages, wake up calls, lost & found, and any other service.
  2. Share knowledge across shifts. Leverage shared calendars, reminders, and internal notes to ensure your concierge team is aware of all guest requests. Concierge software provides transparency to the entire guest services team and an improved way to collaborate on guest requests.
  3. Enhance the guest experience. By providing excellent organization and communication tools to a concierge, concierges are able to elevate the guest experience. Concierge software allows you to build a knowledge base of your valued guests so you can improve guest service and make it even more personalized for returning customers.
FEATURES
What are the most important things to look for when selecting concierge software for your hotel?
  1. Text Messaging The ability for guests to communicate with the hotel without downloading an app, which improves engagement. 
  2. OpenTable Integration Integrated directly with your PMS and OpenTable to easily make reservations and access guest information from one system. 
  3. Branded Itineraries, Letter Confirmation, & Recommendations Elevate the guest experience with hotel-branded documents, making your team look extra polished for your guest. 
  4. Personalized taxes, fees, and policies Customize taxes, fees, and cancellation policies in the combination that best suits your business. 
  5. Reporting Reporting enables management to have transparency into their operations to make decisions based on data instead of intuition.
  6. Package Management Record, maintain, and easily access a log of incoming and outgoing packages without leaving your concierge system. 
  7. PMS Integration Ensures your entire staff is able to access all guest information and requests associated to the reservation.
PRICING
What is typical pricing for concierge software?
 
Concierge software pricing generally depends on room count and the number of staff being trained. Great concierge software should include Request Management and Messaging tools. The software is priced per room per month and generally ranges between $350 and $500.
 
IMPLEMENTATION
How long does it usually take to implement new concierge software?

Hotels should select a project captain to assist in collecting all necessary information to configure the product to fit the needs of the hotel. Vendors collect user info, department information, etc. Vendors purchase devices pending product purchased then setup the PMS integration or any other purchased integration. They will set up a training schedule ahead of time for staff to join, generally by department. Vendors book necessary travel to get to property (usually on-site) and train staff for approximately 3 days.

FAQs
Hoteliers Also Ask
Read Alliants Reviews Read ALICE Concierge Reviews Read Monscierge Reviews Read FCS Computer Systems Reviews
When your online reviews or guest survey scores begin to dip - it may be time to explore Concierge software because it can help your hotels deliver better, more personalized service. Improved guest satisfaction (as reflected in reviews), should be the result. Service time standards ensure staff communicates with guests in ample time. Concierge software should enable hoteliers to configure escalations to ensure quick messaging back to guests in appropriate time.
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Mission
Help hoteliers maximize the use of technologies they already use, discover new ones they’ve never heard of and more effectively navigate the complex software buying journey.
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We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

To further protect the integrity of our editorial content, we keep a strict separation between our sales teams and authors to remove any pressure or influence on our analyses and research.

HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.