10 Best Contactless Check-in Tools for Hotels 2022

Hotel Tech Report | Last updated
51 PRODUCTS REVIEWED
522 HOTELIERS SURVEYED
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Contactless Check-in Solutions Vendor Shortlist
We’ve surveyed 522 hoteliers across more than 39 countries to understand which are the best Contactless Check-in vendors, along with everything you need to know in order to buy the right Contactless Check-in for your hotel (including our 2022 Contactless Check-in Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Canary Technologies
4.6 (158 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2022 FINALIST
Hoteliers voted Canary Technologies as the #3 Contactless Check-in provider in the 2022 HotelTechAwards
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Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
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EasyWay
4.9 (89 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted EasyWay as the #1 Contactless Check-in provider in the 2022 HotelTechAwards
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Deliver a safe and personalized guest experience with EasyWay's customizable check-in and -out with secure payment via all major messaging apps
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Akia
5.0 (27 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Welcome your guests safely with contactless check-in
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INTELITY
4.8 (18 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Enable guests to bypass the front desk with contactless mobile check-in and check-out experience.
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AeroGuest
We Drive Mobile Commerce in Hospitality Globally
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Betterspace GmbH
Fast and smooth check-in without queues
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Zaplox
Web-based Lobby Kiosk for Self-Service Check-In and Checkout
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Duve
4.9 (77 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2022 HotelTechAwards
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Start offering online check-in to your guests in 2 hours! Contactless is the new standard.
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straiv by CODE2ORDER
4.8 (66 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digital solutions for the guest journey (Self check-in service and more)
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MyStay
4.9 (43 reviews)
Ht score logo 91 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A contactless solution for the smoothest guest journey imaginable.
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PRODUCT BUNDLES
These Product Suites Also Contain Contactless Check-in
Other solutions that offer an integrated contactless check-in add-on module with their core product offering
Mews
4.5 (358 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Mews as the #2 Property Management Systems provider in the 2022 HotelTechAwards
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or read reviews

Mews’s Contactless Check-in product suite also includes:

StayNTouch
4.5 (127 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

StayNTouch’s Contactless Check-in product suite also includes:

Guest Service’s Contactless Check-in product suite also includes:

Experience Hotel
4.7 (66 reviews)
Ht score logo 85 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Experience Hotel’s Contactless Check-in product suite also includes:

Eleanor Enterprises
4.8 (48 reviews)
Ht score logo 89 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Eleanor Enterprises as the #2 Concierge Software provider in the 2022 HotelTechAwards
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or read reviews

Eleanor Enterprises’s Contactless Check-in product suite also includes:

OVERVIEW
What is Contactless Check-in
Finding the right Contactless Check-in solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Contactless Check-in vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 Contactless Check-in Guide)
BENEFITS
How to measure the success of contactless check-in software

Self Service and contactless hotel check-in solutions provide the ability to collect all necessary guest details automatically, with little to no contact from the reception desk. Prior to the coronavirus pandemic, hotels were already moving towards contactless experiences but the pandemic solidified this as a ubiquitous trend across geographies and market segments.  Mobile check-in details include passport scans, payment or deposit, E-signatures, arrival time, and more. This helps avoid unnecessary lines at reception providing an improved arrival experience and first impression. Using online check-in allows hoteliers and hotel staff to receive all the information ahead of time, re-establish relationships with guests (often reduced due to OTA’s), and offer additional services - it's the gateway to guest engagement and for digitizing the guest experience. New technology has made digital check-in and touchless guest experiences possible for all hotels and not just the major brands.  Social distancing rules drove new demand for hotel tech like QR code ordering systems and digital registration cards.  The hotel industry has adapted by moving concierge into apps and messaging services - initiatives that brands like Hilton and Marriott have been pioneering for years but now the technology is cheap and easy enough for even small boutique hotels.

1. Reduce labor tasks: Automate manual tasks like identity verification and check-in to increase efficiency. These efficiencies reduce labor costs while helping your team provide better service

2. Generate incremental revenue: Having guests check-in online prior to arrival allows your hotel to offer additional services such as room upgrades, transportation and early check-in during the anticipation stage before their trip when they’re most likely to splurge. This is the perfect moment to introduce a passive offer that doesn’t feel transactional like it does when sold by most front desk agents.

3. Enhance the guest experience: By collecting all the details in advance, hotels eliminate the queues at the reception and provide an better arrival experience, even if the hotels wants to put an emphasis on personal relationship, the experience is far superior because reception has time to properly speak to guests COVID -19 related : reduce unnecessary crowding and physical contact.

  • Guest interaction time: Automating the manual process allows hotels to work more efficiently and perform better with limited staff, spending an average of 17 less on managing each guest, since guests have access to all the information ahead of time
  • Revenue per guest: Revenue per guest should increase by $12 per guest as the conversion rate for upsells increases dramatically
  • Guest satisfaction: While online check-in improves communication and affects long term customer retention, instant results can be seen in guest satisfaction, increasing review rates, as well as direct bookings.
FEATURES
What are the biggest trends in contactless check-in software for hotels?

1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021.

2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR.

3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective.

4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels.  Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience.  APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.

IMPLEMENTATION
Implementing contactless check-in has never been easier

The process should be instant and quick, the integration process to the PMS should take no longer than 72 hours (it can also take a few min and this depends on the system in question) after which the hotel will be able to start setup process, activating what details they want to collect, adding their branding and more.

FAQs
Hoteliers Also Ask
1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021. 2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR. 3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective. 4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels. Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience. APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.
Contactless check-in allows a guest to check into a hotel without any physical contact with staff or items like pens, paper, or room keys. Many hotels that offer contactless check-in use digital tools like mobile room keys or an online registration system to eliminate the need for physical contact.
The check-in time at most hotels is 3:00pm or 4:00pm, and the check-out time ranges between 11:00am and 12:00pm. Some hotels offer early check-in, allowing guests to pay an extra fee to check in a couple hours before the standard check-in time, if rooms are available.
- Property management system: A connection to the PMS allows the hotel to automate the online check-in and customize the check-in using dynamic fields from the PMS (name, booking source etc) sending each guest the proper check-in link to begin their stay. - Mobile key: If a hotel is interested in delivering a fully contactless guest experience - digitizing room keys is critical. Check-in can connect to digital key providers to open doors (vacation rentals use this already with access codes but the broader hospitality industry typically does not use code-based systems for security and logistics reasons). - Payment processor: In order to truly generate more revenue from the online check-in or even just collect payment or deposits from guests - the system must be able to connect to credit card payment processing - otherwise the conversion rate for upsells is lower. - Hotel guest mobile apps: Content is key to leaving a mark on guests and offering a good guests experience, thus connecting between the online check-in and guest app with content and the ability to contact hotel is crucial
Many hotels have eliminated paper registration forms and plastic room keys in favor of digital check-in solutions that don’t require any physical contact. At hotels with contactless check-in, guests can fill out an online registration form and enter their rooms via their smartphones using a secure mobile “key.”
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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

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