MEETINGS & EVENTS

Plaza Premium Lounge Helsinki shared valuable insights on modern tools for Meetings & Events sales

Not yet verified This case study hasn't been verified by Plaza Premium Lounge Helsinki yet
Automate the Meetings & Events sales process by utilizing business rules to offer correct services to clients and to engage with the client at the right time during the sales process.
Why it matters: Automation reduces costs, increases customer satisfaction, and boosts revenue.

  • Plaza Premium Lounge at the Helsinki International Airport implemented a booking engine on its website to offer the possibility of booking meeting rooms online. Also, using Venue Sales Management, the company can manage all relevant details regarding the sales process, from showing prices and availability of their full-service offering to managing capacity, billing, documents, and communication with the clients.

Top 3 Core Objectives: To automate manual tasks on the sales process in order to increase revenue and to save time and resources.

  • Manage inventory and sales.: Easy and efficient solution to manage Meetings & Events sales to reduce costs and boost revenue

  • Possibility to book online: Offer the possibility to book online to increase sales and customer satisfaction.

MeetingPackage

Boost Meetings & Events sales and lower booking costs through automation

4.7 87 REVIEWS

Innovators Mentioned

Plaza Premium Lounge Helsinki
MeetingPackage
HH
Henna Högström
The hotelier hasn't yet verified the case study.

Operations Manager

Plaza Premium Lounge Helsinki

"We use MeetingPackage to be our inventory management system, which we don't have so we can utilize the system for our internal use. And secondly, we have put the booking engine link on our official website and Finavia's website. So the B2C customer can go and click on the link so they can send the meeting request to us to help us both with B2B and B2C."

Henna Högström

Operations Manager

👍 Operations Manager Henna Högström said that Effortless meeting room booking:

  • "We use MeetingPackage to be our inventory management system, which we don't have so we can utilize the system for our internal use. And secondly, we have put the booking engine link on our official website and Finavia's website. So the B2C customer can go and click on the link so they can send the meeting request to us to help us both with B2B and B2C."

⚖️ The selection process: During their research process, Henna Högström evaluated MeetingPackage's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that MeetingPackage was the best fit solution:

  • Operations Manager Henna Högström said, about their decision: "While we may not operate as a professional hotel, we have found that our meeting facility solution suits our client's needs ideally. We have received excellent support from the business support team, who promptly addressed concerns and provided valuable advice."

📈 The results: The majority of the bookings are done online, and bookings amounts are increasing

  • Over 70% of the bookings are initiated online.

  • Save time from operations with a modern Meetings & Events inventory and sales management tool.

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