OPERATIONS

Hotel Las Cortes de Cádiz Automated It's Operations and Doubled It's Direct Bookings with Cloudbeds

Verified case study Hotel Tech Report has reached out to hoteliers at Hotel Las Cortes de Cádiz to verify this case study.
Hotel Las Cortes de Cádiz is a charming hotel located in a refurbished 19th-century palace that needed a cloud-based solution to automate operations so its staff could focus on being guest experience leaders.
Why it matters: When Hotel Las Cortes de Cádiz closed during the pandemic, they took the opportunity to upgrade their on-premise, legacy system to a cloud-based solution so they could access the system from anywhere, automate operations, and implement contactless technology.

  • Cloudbeds provided a fully-integrated, cloud-based system that included a PMS, Booking Engine, and Channel Manager that allowed Hotel Las Cortes de Cádiz to streamline processes, reallocate money to marketing, and work remotely.

Top 3 Core Objectives: Hotel Las Cortes de Cádiz needed a modern solution that would support its plans to automate and deliver better guest experiences.

  • A cloud-based solution: Hotel Las Cortes de Cádiz's previous system was on-premise, not integrated, and slowed down operations. They needed a cloud-based solution that could work from anywhere.

  • Increase direct bookings: Hotel Las Cortes de Cádiz's wanted a commission-free booking engine that was integrated with their PMS and had integrations with Google Hotel Search.

  • Improve the guest experience: Hotel Las Cortes de Cádiz wanted to reduce staff hours and improve the guest experience through contactless check-in.

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Innovators Mentioned

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Alberto Lozano
Hotel Tech Report reached out to Alberto Lozano who verified this case study.

Head of Reservations and E-Commerce

Hotel Las Cortes de Cádiz

"Automation helps us save time, and we use this time to improve the guest experience. Our staff doesn't have to spend most of their time with multiple computer tasks. They can focus on being guest experience leaders."

Alberto Lozano

Head of Reservations and E-Commerce

👍 Head of Reservations and E-Commerce Alberto Lozano said that With Cloudbeds, the team at Hotel Las Cortes de Cádiz can spend more time on the guest experience.:

  • "Automation helps us save time, and we use this time to improve the guest experience. Our staff doesn't have to spend most of their time with multiple computer tasks. They can focus on being guest experience leaders."

⚖️ The selection process: During their research process, Alberto Lozano evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

  • Head of Reservations and E-Commerce Alberto Lozano said, about their decision: "We were looking for a system that we could access 24 hours a day from anywhere and Cloudbeds was perfect for our needs."

📈 The results: With Cloudbeds' fully integrated platform, Hotel Las Cortes de Cádiz's PMS, Booking Engine, and Channel Manager all work together to streamline operations, reduce errors, and drive more bookings.

  • Doubled direct bookings

  • 20% of reservations from Google Hotel Search

  • Saved 10,000€ in OTA commissions

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