OPERATIONS
Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.
Solution Implemented: GuestPay
Greater payment security: the hotel was looking for a payment system that integrated with their PMS bringing greater security to the payment process.
Streamline finance processes: It was important that any payment system was easy to use and brought efficiencies, therefore saving the team time.
Enhance the guest experience: the hotel was looking to streamline the guest’s arrival and departure process, thereby providing a hassle-free check-in/out.
Guestline
Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
Innovators Mentioned
Finance Director
Ingliston Country Club and Hotel
"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."
Stuart Monk
Finance Director
"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."
Finance Director Stuart Monk said, about their decision: "GuestPay and GuestStay have both simplified processes and driven efficiencies within the operation. We are very pleased with the solutions"
Greater confidence in security of payment processing
Ease of implementation - One point of contact within Guestline to ensure a smooth transition and assist with any queries made for a seamless and hassle-free switchover.
Streamlined processes - There is a reduction in ‘rogue’ transactions appearing, meaning less time is spent investigating unrecognised payments. Automatic updating of folios minimises human error and makes for easier reconciliations.
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