OPERATIONS

Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.

Not yet verified This case study hasn't been verified by Ingliston Country Club and Hotel yet
Case study header image
Ingliston Country Club and Hotel is a picturesque resort set in a 90-acre private estate 20 minutes from Glasgow City Centre
Why it matters: This award-winning equestrian, conference and wedding venue features a 30-bedroom boutique hotel, 13 Alpine lodges, and a 500+ person capacity indoor Grand Marquee. It was founded in 2007 by the Fraser family.
  • Solution Implemented: GuestPay

Top 3 Core Objectives: Hotel Challenges/ Requirements
  • Greater payment security: the hotel was looking for a payment system that integrated with their PMS bringing greater security to the payment process.

  • Streamline finance processes: It was important that any payment system was easy to use and brought efficiencies, therefore saving the team time.

  • Enhance the guest experience: the hotel was looking to streamline the guest’s arrival and departure process, thereby providing a hassle-free check-in/out.

"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."

Stuart Monk

Finance Director

Guestline

Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted

Innovators Mentioned

Ingliston Country Club and Hotel
Guestline
SM
Stuart Monk
The hotelier hasn't yet verified the case study.

Finance Director

Ingliston Country Club and Hotel

👍 Finance Director Stuart Monk said that Overall thoughts on GuestPay:
  • "We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."

⚖️ The selection process: During their research process, Stuart Monk evaluated Guestline's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Guestline was the best fit solution:
  • Finance Director Stuart Monk said, about their decision: "GuestPay and GuestStay have both simplified processes and driven efficiencies within the operation. We are very pleased with the solutions"

📈 The results: Benefits from implementing GuestPay
  • Greater confidence in security of payment processing

  • Ease of implementation - One point of contact within Guestline to ensure a smooth transition and assist with any queries made for a seamless and hassle-free switchover.

  • Streamlined processes - There is a reduction in ‘rogue’ transactions appearing, meaning less time is spent investigating unrecognised payments. Automatic updating of folios minimises human error and makes for easier reconciliations.

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