OPERATIONS
Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.
Solutions Implemented: GuestPay and GuestStay
Avoid hassles of queueing: During the pandemic, the hotel was looking for ways for guests to enjoy as contact-free stay as possible to protect their safety. They were keen to allow guests to pay from their phones, thus avoiding the hassle of queueing at reception.
Modernise the check-out process: They were keen to modernise and streamline the check-out process for the guest.
Improve finance processes: The hotel sought to improve finance processes, reduce chargebacks, and generate cost savings.
"The pandemic prompted us to review our guest experience to see where we could add additional safety measures for guests. GuestStay seemed the obvious choice to make check-in as contact-free as possible."
Jane Patterson
General Manager
Guestline
Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
Innovators Mentioned
General Manager
St Brelade’s Bay Hotel
Featured success stories for you
"The pandemic prompted us to review our guest experience to see where we could add additional safety measures for guests. GuestStay seemed the obvious choice to make check-in as contact-free as possible."
General Manager Jane Patterson said, about their decision: "Combined with GuestPay, the whole check-in and check-out experience has been transformed – check-out can now be completed in seconds. It's a better experience for our guests, and there is less pressure on our front-office team. Also, the notable reduction in chargebacks has been very well received by our finance team!"
Ease of implementation - With a straightforward setup process, the benefits to both guests and the hotel could quickly be seen!
Smoother front office operations - With registration completed pre-arrival, check-in time is greatly reduced. No more lengthy queues in the lobby and the front office team have more time to focus on servicing the guest.
Cost savings generated - Guestline’s pre-negotiated rates with credit card providers for independent hoteliers have reduced costs and provided transparency on fees.
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