DigitalGuest Mobile Ordering
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Sold with DigitalGuest’s Upselling Software offering

Ranked 6 (out of 34) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Make your room service menu available on your guests own smartphone

Ratings Snapshot

Certificate of Excellence
Read 16 reviews
98%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 34 in Mobile Ordering & Room Service

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

DigitalGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.

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DigitalGuest Mobile Ordering Overview

Top Alternative: ServeSafely (by Crave)

DigitalGuest Mobile Ordering Overview

Make your roomservice menu available on your guests own smartphone – they can simply order from the bed, from the rooftop, spa, bar – or wherever they feel like it. You can edit your menu online in seconds, and when an order is placed, DigitalGuest will notify you right away. Some hotels even use it to let their guests order take-away or breakfast delivered to the room. You can make vo...

About DigitalGuest

Founded in 2018 | Headquarters in Aarhus Denmark | 18 employees

DigitalGuest started as a digital guest directory and has turned into a powerful communication, upselling and guest service platform for the hospitality industr...

Integrates with

DigitalGuest doesn’t have any verified integrations. Check back later for new DigitalGuest integrations.

Pros & Cons

Like 98% recommend

Owner from Resort

Our guests are very happy with the digital guestbook because they always have it on their phone. We love the digital solution because we have significantly limited our consumption of paper and print and we can change wo...

CEO from Resort

Extremely user-friendly for our staff to use and give the guest a unique experience. We can cut down the frequently guest questions and use the time on quality talk with our guest instead.

General Manager from Resort

- Extremely serviceminded staff who responds quickly - The product is easy and flexible to work with - Guests get the latest information in an easy way

Revenue from Resort

Connectivity to pms - Spectra systems. Key app, to be able so send a guest the key/room number before c/i.

Front Desk Manager from City Center

At the moment I do not find that there is a lack of any specific features we would like to add.

Booking- & Front Office Manager from City Center

In general we are really happy with the product as it is. In the future we would like to have the opportunity to divide our guests into segments, so we can share relevant information with our business segment and other i...

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Expert Q&A and Partner Recommendations

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GETTING STARTED

Download the 2021 Mobile Ordering & Room Service buyer’s guide

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Features

  • Web Based (Appless)
  • POS Integration
  • PMS Integration
  • Off-Property Vendor Management
  • QR Codes
  • Near Field Contact (NFC)
  • Apple Pay
  • Digital Menu
  • In-Venue Ordering
  • Credit Card Payments
  • Multi-Menu Ordering
  • Guest Re-Ordering
  • Cross Venue Payment Splitting
  • Contactless Ordering
  • Loyalty Program Integrations
  • White-label App
  • Payments Integrations
  • Google Pay
  • Delivery (3rd Party)
  • Delivery Logistics (In-house)
  • Curbside Pickup
  • Ordering Scheduling
  • Tipping
  • Upselling

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Denmark
  • Sweden
  • Mexico
  • Austria
  • Norway

16 Verified DigitalGuest Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 50% below the category average..

August 24, 2021

DigitalGuest Mobile Ordering Review: Excellent!

Receptionssouschef from Airport/ conference in Køge (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We get important information out to our guests, in a user-friendly way. It is easy to set up and the site has a modern look. We can now send PUSH messages out to guests in-house, where we used to have to ...

What do you dislike or think could be improved?

Personally, we could use that buttons on pages could refer to other pages - so that guests can jump around more easily between the different pages.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Mobile Ordering Review: Here to stay!

Hotel Manager from Resort in Kongens Lyngby (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Automatic and quick information for our guests before arrival. - Great upsale opportunities - Easy to work with for all of our staff.

What do you dislike or think could be improved?

Nothing really - updates are coming every month, so I do not see any signs of things, that you guys could do any better, at the moment.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Mobile Ordering Review: The perfect in-stay platform!

Booking- & Front Office Manager from City Center in Aarhus (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have used DigitalGuest for four years now, and I am sure DG has helped us improving our information-flow. We can update all informations with only a few "clicks". As a hotel-chain focusing on sustaina...

What do you dislike or think could be improved?

In general we are really happy with the product as it is. In the future we would like to have the opportunity to divide our guests into segments, so we can share relevant information with our business seg...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Mobile Ordering Review: Easy communication

Marketing coordinator from Resort in (Sweden)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

With this product are we able to connect with our guests in a smooth way. Both pre arrival, during their stay and after departure. It makes it possible to be more flexible and we can be more certain th...

What do you dislike or think could be improved?

It could be more flexible about when the pre-arrival mail is sent. Guest with late bookings do not get any information by mail (only three days before arrival). We cannot see which guest got the informati...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

August 05, 2021

DigitalGuest Mobile Ordering Review: Easy and effective guest relation

Revenue from Resort in Vejle (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy platform to navigate. Quick set up. No down time. Good customer support, easy to connect. Lovely designs for the guest to see

What do you dislike or think could be improved?

Connectivity to pms - Spectra systems. Key app, to be able so send a guest the key/room number before c/i.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 27, 2021

DigitalGuest Mobile Ordering Review: Amazing Solution!

CEO from Boutique in Bacalar (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Amazingly user-friendly for setup & for the final consumer - Integrates with PMS's to automatically get guests information - One (If not the best) apps that I found for upselling, guest communication...

What do you dislike or think could be improved?

The only thing I can think off is being able to add employees without contacting support, but it's not a big deal.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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