EasyWay F&B

Ranked 3 (out of 41) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Offer personalized dining experinces to guests and take orders through EasyWay to drive ancillary re...

Ratings Snapshot

Certificate of Excellence
Read 16 reviews
99%
Recommend
HTR Score icon
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 41 in Mobile Ordering & Room Service

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

EasyWay has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Branded Hotels 7 verified reviews
    100%
  • Boutiques 5 verified reviews
    98%
  • City Center Hotels 3 verified reviews
    100%
  • Bed & Breakfast & Inns 2 verified reviews
    100%
  • Resorts 1 verified reviews
    100%

EasyWay F&B Overview

EasyWay F&B Overview

EasyWay F&B automatically offers guests dining options, including restaurant recommendations, room service, menus, special events, happy hours at the hotel bar and many more, and based on guest segments and availability. Hoteliers can reach out guests with the right offer, on guests’ favorite messaging app (WhatsApp, WeChat, iMessage, and more), with built-in marketing techniques, including dir...

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

1/3

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Booking Engine
Browse integrations (22 verified)

What customers love about EasyWay F&B

Like 99% recommend

Guest Relations Manager

I love the flexibility of instant messaging tha allows us to communicate with the guests that allows me to communicate with the guests, to express important information and also the selling features of offering room serv...

We offer all hotel services through the system, guests can easily request all their needs. We receive great feedback, both the hotel & the guests are happy!

GM

First, as a hotel manager I believe in the highest level of service, EasyWay manages to support this in the best teacher. Check in online, the payment system, the food menu and the drinks are an integral part of the dail...

Convenient to use, efficient, fast, provides a convenient and good solution for guests, allows guests to purchase extras directly from the hotel and thus helps us increase sales at the hotel

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A powerful incremental revenue generator for F&B and upgrades. The platform is fully automated with easy integration and a great customer service. The live multi-language chatbot provides a seamless guest experience.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Easyway's live chatbot can work perfectly on many chat apps, enabling guests to "speak" with the hotel services using their own language and on their favorite chat app. The great team are always willing to assist and provide the extra mile.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If an hotelier is considering the product or service, I recommend to look at the team first. The team's attention to its clients and willingness to provide the best product and service makes it great to collaborate.

by Chen Amishay (InnoVelTravelTech) on December 15, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Other

12/12 features

Clients & references

References & testimonials

Testimonial avatar
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
Narine Davtyan General Manager at the
Testimonial avatar
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Yosef Cohen Guest Relations Manager at the Crowne Plaza Tel Aviv City Center, an IHG Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • Monaco
  • Czech Republic

16 Verified EasyWay Reviews

Likelihood to Recommend
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July 19, 2022

EasyWay F&B Review: Easy and quick communication with the guests

receptionist from Boutiques in (Czech Republic)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

magic spell is great. Also Guest portal where we can offer all our services to our guests is very good

What do you dislike or think could be improved?

you can try to make easier the process of manually adding new guest. I think that other things are OK

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 13, 2021

EasyWay F&B Review: Establishing a relationship with our guests become easy

Guest relations manager from Boutiques in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Using the Easyway portal allows our guests to get all the information they need at the click of a button, from answering simple questions to more complex information like events and external service provi...

What do you dislike or think could be improved?

Honestly, the system works great. We feel the small changes and improvements that are added on a regular basis, most of the time even before we asked.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2021

EasyWay F&B Review: A real performance tool

Directeur Hébergement from Resorts in Monaco (Monaco)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to mak...

What do you dislike or think could be improved?

We have been using it for less than a month so it is difficult to be precise. Be able to have the same configuration on a mobile phone for more mobile use

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 09, 2021

EasyWay F&B Review: My experience with Izzy Wei

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We use EasyWay messages and enjoy communicating with guests, we offer spa treatments through EasyWay and we have been able to increase revenue by 70%. Our ROOM SERVICE appears on EasyWay and we have been ...

What do you dislike or think could be improved?

At the moment I did not find it appropriate to improve anything, the staff is always available and responds in the affirmative, if there was anything I will contact the staff for further dedicated care.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 09, 2021

EasyWay F&B Review: Guess's overall experience is better

GM Assistant from Branded Hotels in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easyway make the connection between us and the guest better- pre check in and post check out. We can be informed in advance about the guests preferences and answer the questions on much easier way.

What do you dislike or think could be improved?

Online checkin that can actually connect to opera. But it not you😊 We are working for it. It takes time:) waiting for it

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 30, 2021

EasyWay F&B Review: EasyWay makes our job easier and we enjoy using them

FD Racepcionist from City Center Hotels in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We use EasyWay for online check-in, notifications, upgrades, chatbots and food and beverage menus. We have seen a 48% increase in sales in the last year, Online Check In speeds up the process of entering ...

What do you dislike or think could be improved?

I have no comments to give to Izzy Wei, the guests are really pleased and the reception staff are also pleased. The service is excellent and we really like to use the software.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

Profile empty

EasyWay doesn’t have any free e-books or reports available

Popular EasyWay F&B Integrations

View all (22 EasyWay Integrations)