Easyway F&B (by Duve)

4.8 (26 REVIEWS)

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HT Score  
48 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Stein, Cristina, Esther + 27 more experts recommend Easyway

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Easyway F&B (by Duve)

4.8 (26 REVIEWS)

Ranked 5 (out of 49) in Mobile Ordering & Room Service

Offer personalized dining experiences to guests and take orders through Easyway to drive ancillary revenue.

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What is Easyway?

Founded in 2019 | Headquarters in Tel Aviv (Israel) | 21 employees
Easyway F&B (by Duve) is a guest experience and communication platform designed specifically for the hospitality industry. The software enhances the way hotels manage food and beverage services by automatically offering guests personalized dining options based on their preferences and segment. This includes restaurant recommendations, room service menus, special events, hotel bar happy hours, and more. It integrates with popular messaging apps such as WhatsApp, WeChat, and iMessage, allowing seamless communication and direct ordering. By streamlining these interactions, Easyway F&B helps reduce the workload on reception staff, improve guest satisfaction, and boost revenue through targeted upselling.

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Capabilities

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Easyway doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Easyway Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

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Achievements

Trending Product

This vendor's trending score is rising, Easyway F&B (by Duve) is the #12 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #463 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Easyway has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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48 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Easyway Pricing

Pricing Available By Request

Easyway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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16

Success Stories

27

References

11

Featured Customers

Easyway Case Studies

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How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway

Ramat Gan (Israel)

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How Easyway Helped Atlas Hotels Enhance Upselling, Promote their Loyalty Program, and Communicate Effectively with their Guests

Tel Aviv (Israel)

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How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM

Kreisfreie Stadt München (Germany)

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How Easyway's customizable platform serves a chain with various types of hotels

Jerusalem (Israel)

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How Easyway helped Olive Hotel improve upselling, guest journey and guest engagement.

Nahariya (Israel)

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From Emails to Instant Communication

Monte-Carlo (Monaco)

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Taking Guest Communication to the Next Level

Buxton (United Kingdom)

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By utilizing Easyway, Nova hotel was able to reduce their time sink, improve efficiency, and streamline their processes

Yerevan (Armenia)

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A platform that provide a personalized service, think a step ahead of guests and what their needs might be

Tel Aviv (Israel)

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How Easyway helped Dialoog Banyuwangi hotel reduce operational costs and need less manpower for day-to-day operations.

Kecamatan Kalipuro (Indonesia)

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How Grand Hotel des sablettes Plage was able to increase its overall income by more than 200%.

La Seyne-sur-Mer (France)

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How smart messaging achieve significant staff savings and created more profitable customer relationships

Tel Aviv (Israel)

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Creating a memorable experience for every guest.

Tel Aviv (Israel)

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Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.

Helsinki (Finland)

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Taking guest engagement to the next level at The Norman Hotel

Tel Aviv (Israel)

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Helping Sofitel Triple Reviews, Optimize Service Delivery, and Build a Strong Online Reputation

Bruxelles (Belgium)

Popularity by Segment

Size

7 | X-Small (1-9 room)

33 | Small (10-24 room)

75 | Medium (25-74 room)

72 | Large (75-199 room)

69 | X-Large (200+ room)

Country

125 | Israel

16 | United Kingdom

15 | Belgium

13 | Germany

10 | Indonesia

10 | Maldives

8 | Malaysia

7 | United States of America

5 | Austria

5 | Italy

5 | Thailand

4 | Mexico

4 | Netherlands

4 | Monaco

4 | Armenia

3 | Czech Republic

2 | Finland

2 | France

1 | Switzerland

1 | Greece

1 | Hungary

1 | Jordan

Type

145 | Luxury Hotels

134 | Boutiques

99 | Resorts

97 | City Center Hotels

85 | Branded Hotels

45 | Bed & Breakfast & Inns

40 | Limited Service & Budget Hotels

39 | Airport/Conference Hotels

31 | Hostels

13 | Extended Stay & Serviced Apartments

12 | Vacation Rentals & Villas

4 | Casinos

4 | Motels

3 | RV Parks & Campgrounds

Region

126 | Middle East

72 | Europe

37 | Asia Pacific

11 | North America

Category

254 | Guest Messaging Software

139 | Upselling Software

137 | Contactless Check-in

65 | Hotel Chatbots

26 | Mobile Ordering & Room Service

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Easyway Reviews

Hotelier Rating

Excellent
242
Very Good
20
Average
6
Poor
0
Terrible
0

Property Size

  • X-Small (7)
  • Small (33)
  • Medium (75)
  • Large (72)
  • X-Large (69)

Country

  • Israel
    Israel
    (125)
  • United Kingdom
    United Kingdom
    (16)
  • Belgium
    Belgium
    (15)
  • Germany
    Germany
    (13)
  • Indonesia
    Indonesia
    (10)
  • Maldives
    Maldives
    (10)
  • Malaysia
    Malaysia
    (8)
  • United States of America
    United States of America
    (7)
  • Austria
    Austria
    (5)
  • Italy
    Italy
    (5)
  • Thailand
    Thailand
    (5)
  • Mexico
    Mexico
    (4)
  • Netherlands
    Netherlands
    (4)
  • Monaco
    Monaco
    (4)
  • Armenia
    Armenia
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Finland
    Finland
    (2)
  • France
    France
    (2)
  • Switzerland
    Switzerland
    (1)
  • Greece
    Greece
    (1)
  • Hungary
    Hungary
    (1)
  • Jordan
    Jordan
    (1)

Region

  • North America
    North America
    (11)
  • Europe
    Europe
    (72)
  • Asia Pacific
    Asia Pacific
    (37)
  • Middle East
    Middle East
    (126)

Hoteliers say

NEW AI Review summary

Hoteliers like EasyWay for its ability to streamline communication and enhance guest experiences through instant messaging in multiple languages, efficient upselling of rooms and F&B, and facilitating online check-ins and service requests. The platform reduces pressure on reception, increases revenue through upselling, and allows staff to handle guest needs more effectively, even during critical times like emergencies or high guest turnover.

AI-generated from the text of customer reviews

Instant Messaging
Agility and Ease of Use
F&B Promotion
Online Check-in
Upselling
System Integration
Guest Portal
Customization
Language Support
Automated Messaging
10

Easyway Highly Recommended

General Manager from 100 to 199 room Airport/Conference Hotel in Santiago (Indonesia)

Verified
2 years ago
What I really like the most about the apps is, It is really user friendly and easy to use and it really help us a lot specially to communicate with the guests through text messages on their own communication device specially cellphone and it's also help us a lot in terms of booking rooms or event that was ordered by mobile phone and also he...
Country Indonesia
General Manager
Large Hotel
10

Platform that boosted F&B revenue.

Assistant Outlet Manager, Food & Beverage from 25-49 room Luxury Hotel in Vabbinfaru (Maldives)

Verified
2 years ago
Easyway is a user friendly platform that has the option to provide detailed information about our daily promotions of Food and Beverage. It helped us to promote our destination dining.
Country Maldives
Assistant Outlet Manager, Food & Beverage
Medium Hotel
9

Doubled our income

Director of Hotel Operations from 75-99 room Boutique in La Seyne-sur-Mer (France)

Verified
2 years ago
It is such an agile platform. Overall, we are extremely happy with the service and will continue to use easyway at our hotels for years to come
Country France
Director of Hotel Operations
Large Hotel
10

Very good

FB & Event Manager from 100 to 199 room Boutique in Banyuwangi (Indonesia)

Verified
2 years ago
We are able to respond to guests food order while guests able to chat with us directly as the phone landline can be congested. This ordering system allow us to take in all orders at a go.
Country Indonesia
FB & Event Manager
Large Hotel
10

Great Apps to connect with the guest and very helpfull for update any in house promotion to the guest.

Sales from 10 to 24 room Luxury Hotel in Buahan Kaja (Bali)

Verified
2 years ago
- Every guest can use and very simply Apps. Always connect with the guest for anytime and anywhere during guest stay.
Country Bali
Sales
Small Hotel
9

Fast response

Marcomm Manager from 10 to 24 room Luxury Hotel in Buahan Kaja (Bali)

Verified
2 years ago
We got the privilege of having our own preferences settings. And they are most likely to always listen to our challenges and give us solutions.
Country Bali
Marcomm Manager
Small Hotel
10

Hi, we enjoy working with the software, it is excellent

מנכל מלון from 25-49 room Boutique in Yizre'el (Israel)

Verified
2 years ago
Guests can ask questions without waiting on the line for a telephone answer, direct answer from the hotel without waiting time for the customer
Country Israel
מנכל מלון
Medium Hotel
9

messaging

Manager from 75-99 room Branded Hotel in Karlsruhe (Germany)

Verified
2 years ago
The messages can be easily edited through the program.That most guests contact us through the system. Quick answers and support from the service.
Country Germany
Manager
Large Hotel
10

The text and SMS product is one of the most important about collaborate of messaging is useful for the business to communicate, ask and respond with guest.

Villa host from 200 to 499 room Branded Hotel in Bangkok (Thailand)

Verified
2 years ago
The live chat is a very important machine that has become a useful part of our life. live chat for guest booking is the most helpful having different technical specifications and are used for a number of purposes like for support, contact, and service with the guest more than the website. Apart from this live chat also keeps us updated abou...
Country Thailand
Villa host
X-Large Hotel
7

Upselling Software Livechat & Chatbots Mobile Ordering & Room Service

Duty Manager from 200 to 499 room Branded Hotel in Bangkok (Thailand)

Verified
2 years ago
-Upselling is one of the good points that we can gain revenue from the guest-Livechat it easy to contact the guest -Ordering from this point we can use as a part of reference once guest order something.
Country Thailand
Duty Manager
X-Large Hotel
  • 1
  • 2
  • 3

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