Ratings Snapshot
98%
Recommend
#4
Popularity index
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #4 out of 43 in Mobile Ordering & Room Service
Ease of Use
5.0/5
ROI
4.7/5
Implementation
4.9/5
Customer Support
4.8/5
Verified Customer Support
Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Flexkeeping (Room Service) Overview
Flexkeeping (Room Service) Overview
Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting.
About Flexkeeping View website
Founded in 2012 | Headquarters in Ljubljana Slovenia | 20 employeesFlexkeeping is a hotel housekeeping and staff communication platform created by a former housekeeper to streamline hospitality staff’s workflow, not add to it...
Other Products by Flexkeeping
1/3
Integrates with
- Property Management Systems
- Hospitality TV
- In-Room Hotel Tablets
Need a custom integration?
What customers love about Flexkeeping (Room Service)
98% recommend
Room Divisions Director
The facility to comunicate between the involved departments and the opportunity to improve the service for our guests
IT/Systems Administrator
Flexkeeping is a top solution application for managing housekeeping from different aspects. The application offered us the facilitation of the working processes and at the same time the improvement of communication a...
Hotel Manager
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to ...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Flexkeeping is the most popular solution in our marketplace for housekeeping and team collaboration. They provide a seamless and very comprehensive solution that allows properties to have complete control over all of their operations. Sign up with Flexkeeping and you should see an immediate positive...
by Nadia Petropoulou (Cloudbeds) on December 07, 2022
See more answers (3)
Question:
What differentiates this product or service from the competition?
Answer:
The Flexkeeping team is very responsive and puts customer needs first. They consistently get very good feedback from hoteliers because of the high quality of their products and service. They offer an excellent, easy-to-use interphase and multiple different modules to suit all kinds of property types...
by Nadia Petropoulou (Cloudbeds) on December 07, 2022
See more answers (3)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Having worked with Flexkeeping for some time now, I can say that this solution works with the PMS seamlessly to reduce the hotelier's daily operational burden and ultimately increase both guest and staff satisfaction in a big way.
by Nadia Petropoulou (Cloudbeds) on December 07, 2022
See more answers (3)
Recommended by
Nadia Petropoulou
Partnerships Manager @ Cloudbeds
Karina Zaynagabdinova
Customer Experience Manager @ Hoteza
marko racic
CEO @ Unlimited communication d.o.o.
marko racic
CEO @ Unlimited communication d.o.o.
Features
Want to go behind the scenes and see how Flexkeeping (Room Service) works?
Clients & references
References & testimonials
You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is...
Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to wo...
Featured partners
Case studies
Awards & Certifications
Flexkeeping doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Oceania
- Slovenia
- Croatia
- United Kingdom
- Serbia
- Mexico
- Australia
- Peru
December 07, 2022
Flexkeeping (Room Service) Review: Everyone must have Flexkeeping 🤗🤗
Housekeeping manager from Resorts in Banjol (Croatia)
Recommend
10/10
What do you like most?
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rub...
What do you dislike or think could be improved?
I dont think there is any need for improvement.Recommendation to all who do not yet use this service to definitely starbecouse better performance of work in the houdekeepungas well as in other departmens....
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
November 25, 2022
Flexkeeping (Room Service) Review: the best thing we could get at the hotel, no more arguing about who ordered something to whom or not, who forg...
vodja gospodinjstva from Luxury Hotels in (Slovenia)
Recommend
10/10
What do you like most?
communication, transparency, statistics, inspection anytime and anywhere, laundry consumption, mini bar consumption, room inspection, forgotten items, maintenance work, repairs, tasks, bulletin board
What do you dislike or think could be improved?
some statistics, the same review on the phone as on the computer, a better review of tasks and repairs in retrospect, eco statistics are now not even possible to get for a certain period, but in general t...
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
November 24, 2022
Flexkeeping (Room Service) Review: VLM Hotel Carolina & Villas
FOM from Branded Hotels in Rab (Croatia)
Recommend
10/10
What do you like most?
The flexkeeping program proved to be an excellent and purposeful program in communication with other departments, without which it is unimaginable to work.
What do you dislike or think could be improved?
in general, the program, as it is, does not need improvement greatly facilitates business and communication, it meets all needs for now
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 22, 2022
Flexkeeping (Room Service) Review: The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved...
Líder de HK en Selina Lima from Branded Hotels in Mira (Peru)
Recommend
9/10
What do you like most?
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And ...
What do you dislike or think could be improved?
For me personally, it should be possible to see everything on the cell phone and not necessarily the laptop to speed up the work more because my work is on the move all day and there should be a reminder ...
Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a
November 11, 2022
Flexkeeping (Room Service) Review: Excellent Experience with Flexkeeping, very flexible and willing to adjust
Manager Luxury Division from Other in Rovinj (Croatia)
Recommend
10/10
What do you like most?
- Very good software solution, easy to use for all level employees, goo value for money - Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/compa...
What do you dislike or think could be improved?
Sometimes responds on requests could be faster (but this is a minor problem and doesnt affect our overall opinion about Flexkeeping)
Customer Support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a
November 10, 2022
Flexkeeping (Room Service) Review: An application that understands the hotel operations.
Hotel Manager from Casinos in (Slovenia)
Recommend
10/10
What do you like most?
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is ...
What do you dislike or think could be improved?
A module that would be able to be used for"Mystery guest" quality control tool. For hotels would mean fewer costs to hire outsourcing for this area of operations that is crucial for good service.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month
Recent News & Content
Recent articles
Recent press releases
Resources & reports
Flexkeeping doesn’t have any free e-books or reports available
Popular Flexkeeping (Room Service) Integrations
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Hotel Manager
It's simple to use and very helpful, less time is spent on repairing faults