Flexkeeping (Room Service)

Ranked 4 (out of 43) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Serve guests in the safest and fastest way possible: Digitally!

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
98%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 43 in Mobile Ordering & Room Service

Ease of Use
5.0/5
ROI
4.7/5
Implementation
4.9/5
Customer Support
4.8/5
Verified Customer Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 10 verified reviews
    97%
  • Resorts 9 verified reviews
    99%
  • Bed & Breakfast & Inns 3 verified reviews
    100%
  • Branded Hotels 3 verified reviews
    97%
  • City Center Hotels 3 verified reviews
    100%
  • Boutiques 3 verified reviews
    100%
  • RV Parks & Campgrounds 2 verified reviews
    100%
  • Casinos 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

Flexkeeping (Room Service) Overview

Flexkeeping (Room Service) Overview

Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting.

About Flexkeeping View website

Founded in 2012 | Headquarters in Ljubljana Slovenia | 20 employees

Flexkeeping is a hotel housekeeping and staff communication platform created by a former housekeeper to streamline hospitality staff’s workflow, not add to it...

Other Products by Flexkeeping

1/3

Integrates with

  • Property Management Systems
  • Hospitality TV
  • In-Room Hotel Tablets
Browse integrations (18 verified)

What customers love about Flexkeeping (Room Service)

Like 98% recommend

Hotel Manager

It's simple to use and very helpful, less time is spent on repairing faults

Room Divisions Director

The facility to comunicate between the involved departments and the opportunity to improve the service for our guests

IT/Systems Administrator

Flexkeeping is a top solution application for managing housekeeping from different aspects. The application offered us the facilitation of the working processes and at the same time the improvement of communication a...

Hotel Manager

Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Flexkeeping is the most popular solution in our marketplace for housekeeping and team collaboration. They provide a seamless and very comprehensive solution that allows properties to have complete control over all of their operations. Sign up with Flexkeeping and you should see an immediate positive...

by Nadia Petropoulou (Cloudbeds) on December 07, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

The Flexkeeping team is very responsive and puts customer needs first. They consistently get very good feedback from hoteliers because of the high quality of their products and service. They offer an excellent, easy-to-use interphase and multiple different modules to suit all kinds of property types...

by Nadia Petropoulou (Cloudbeds) on December 07, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Having worked with Flexkeeping for some time now, I can say that this solution works with the PMS seamlessly to reduce the hotelier's daily operational burden and ultimately increase both guest and staff satisfaction in a big way.

by Nadia Petropoulou (Cloudbeds) on December 07, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Want to go behind the scenes and see how Flexkeeping (Room Service) works?

Clients & references

References & testimonials

Testimonial avatar
You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is...
Barbara Polak Tomsic Housekeeping Manager at the Grand Hotel Union
Testimonial avatar
Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to wo...
Stefanie Augustin Head of Housekeeping at the Holiday Inn Vienna - South, an IHG Hotel

Featured partners

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Awards & Certifications

techAwards empty image

Flexkeeping doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Slovenia
  • Croatia
  • United Kingdom
  • Serbia
  • Mexico
  • Australia
  • Peru

30 Verified Flexkeeping Reviews

Likelihood to Recommend
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December 07, 2022

Flexkeeping (Room Service) Review: Everyone must have Flexkeeping 🤗🤗

Housekeeping manager from Resorts in Banjol (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rub...

What do you dislike or think could be improved?

I dont think there is any need for improvement.Recommendation to all who do not yet use this service to definitely starbecouse better performance of work in the houdekeepungas well as in other departmens....

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 25, 2022

Flexkeeping (Room Service) Review: the best thing we could get at the hotel, no more arguing about who ordered something to whom or not, who forg...

vodja gospodinjstva from Luxury Hotels in (Slovenia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

communication, transparency, statistics, inspection anytime and anywhere, laundry consumption, mini bar consumption, room inspection, forgotten items, maintenance work, repairs, tasks, bulletin board

What do you dislike or think could be improved?

some statistics, the same review on the phone as on the computer, a better review of tasks and repairs in retrospect, eco statistics are now not even possible to get for a certain period, but in general t...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

November 24, 2022

Flexkeeping (Room Service) Review: VLM Hotel Carolina & Villas

FOM from Branded Hotels in Rab (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The flexkeeping program proved to be an excellent and purposeful program in communication with other departments, without which it is unimaginable to work.

What do you dislike or think could be improved?

in general, the program, as it is, does not need improvement greatly facilitates business and communication, it meets all needs for now

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 22, 2022

Flexkeeping (Room Service) Review: The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved...

Líder de HK en Selina Lima from Branded Hotels in Mira (Peru)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And ...

What do you dislike or think could be improved?

For me personally, it should be possible to see everything on the cell phone and not necessarily the laptop to speed up the work more because my work is on the move all day and there should be a reminder ...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 11, 2022

Flexkeeping (Room Service) Review: Excellent Experience with Flexkeeping, very flexible and willing to adjust

Manager Luxury Division from Other in Rovinj (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Very good software solution, easy to use for all level employees, goo value for money - Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/compa...

What do you dislike or think could be improved?

Sometimes responds on requests could be faster (but this is a minor problem and doesnt affect our overall opinion about Flexkeeping)

Customer Support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 10, 2022

Flexkeeping (Room Service) Review: An application that understands the hotel operations.

Hotel Manager from Casinos in (Slovenia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is ...

What do you dislike or think could be improved?

A module that would be able to be used for"Mystery guest" quality control tool. For hotels would mean fewer costs to hire outsourcing for this area of operations that is crucial for good service.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Popular Flexkeeping (Room Service) Integrations

View all (18 Flexkeeping Integrations)