Flexkeeping (Room Service)

Ranked 2 (out of 34) in Mobile Ordering & Room Service

Mobile Ordering & Room Service

Serve guests in the safest and fastest way possible: Digitally!

Ratings Snapshot

Certificate of Excellence
Read 27 reviews
99%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Flexkeeping (Room Service) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 34 in Mobile Ordering & Room Service

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Flexkeeping’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 8 verified reviews
    98%
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  • Resorts Leader: Flexkeeping
    98%
    5 verified reviews
  • Bed & Breakfast & Inns Leader: Flexkeeping
    100%
    3 verified reviews
  • City Center Hotels 3 verified reviews
    100%
    3 verified reviews
  • Casinos Leader: Runtriz
    100%
    1 verified reviews
  • Boutiques Leader: Bbot
    100%
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  • Airport/Conference Hotels Leader: Flexkeeping
    100%
    1 verified reviews

Flexkeeping (Room Service) Overview

Top Alternative: Bbot Smart Ordering

Flexkeeping (Room Service) Overview

Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting.

About Flexkeeping

Founded in 2012 | Headquarters in Ljubljana Slovenia | 20 employees

Flexkeeping is a hotel housekeeping and staff communication platform created by a former housekeeper to streamline hospitality staff’s workflow, not add to it...

1/2

Integrates with

  • Property Management Systems
  • Hospitality TV
  • In-Room Hotel Tablets
Browse integrations (17 verified)

Pros & Cons

Like 99% recommend

Deputy Head of Business Support from Other

- faster collaboration between departments - all are informed about new situations (new task, new maintance task, new arrival,..) in time - most of tasks can be prepare in advance - there is no need of spending 90% ...

Senior Sales Manager from Luxury Hotels

All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it ...

General Manager from Airport/Conference Hotels

The most of benefits comes with functionalities. Improving the operation and communicatio. Lot of statistic data very usseful for day to day operstion.

Director of sales and marketing from City Center Hotels in

There are no special problems as they are constantly improving the product. We are still using 1way connectivity and it is still working ok for us. We are planning to upgrade to 2way connection and looking forward to an ...

Product Ownerr from Resorts

For the moment I think everything it’s ok, it’s pretty easy to talk with them and they understand our business.

Operation Manager from Luxury Hotels

Daily shift labor cost, with a possibility to have average with room occupancy , to help managers for forecast and budget

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Flexkeeping provides a quick, to-the-point and seamless platform that helps make hotel operations work more efficiently, faster and it helps to minimize the response time. It helps optimize guest communication and feedback, and software in charge of staff communications eliminates the long response ...

by Karina Zaynagabdinova (Hoteza) on December 09, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Flexkeeping's approach to projects and how they use the experience in hospitality when shaping their services and product. They are deteremined to provide the best solution that fits specific needs, and they offer different modules to cater to different needs of different client types. Flexkeeping a...

by Karina Zaynagabdinova (Hoteza) on December 09, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My recommendation for the potential clients is to communicate their needs openly with the Flexkeeping team. Flexkeeping team has knowledge and experience which will allow them to give the potential client the best solution recommendations within their platform. They are dedicated and will bring a pe...

by Karina Zaynagabdinova (Hoteza) on December 09, 2021

See more answers (2)
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GETTING STARTED

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Features

Digital Menus

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Ordering

4/5 features

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Slovenia
  • Croatia
  • United Kingdom
  • Mexico
  • Serbia
  • Australia

27 Verified Flexkeeping Reviews

Likelihood to Recommend
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This vendor is 61% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Mobile Ordering & Room Service providers. It is advised that you ask for recent references before proceeding.

December 16, 2021

Flexkeeping (Room Service) Review: Makes the flow of information much easier

Salesman from Bed & Breakfast & Inns in (Slovenia)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

You dont need to call everybody working in the hotel to tell them what they need to do, or if something is allready done. Or if something has to be done. So it save time defintley

What do you dislike or think could be improved?

I wouldnt change anything acctually it made my work a lot easier. Maybe to change the colours to make it more comftorbale for the eyes

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

December 15, 2021

Flexkeeping (Room Service) Review: Amazing company

GM from City Center Hotels in (Slovenia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is an amazing company, with innovating tools that helps us run our business more smoothly. Working with Felxkeeping is start of the hotel digital transformation.

What do you dislike or think could be improved?

Amazing company. Nothing to say hear at the moment, tools that helps us run our business more smoothly

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Flexkeeping (Room Service) Review: Cannot live without Flexkeeping

Front Office Manager from Bed & Breakfast & Inns in (Slovenia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Flexkeeping has become a tool without we cannot live. The benefits in terms of internal communication are amazing. No more phone calls to same people over and over again, but one simple easy to use app w...

What do you dislike or think could be improved?

The tool already solved most of our problems, but the proposed improvements were always accepted really well by Flexkeeping team and thought time the solution got so powerful that we are not missing anyth...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Flexkeeping (Room Service) Review: Flex Hospitality

Deputy Head of Business Support from Other in Rovinj (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- faster collaboration between departments - all are informed about new situations (new task, new maintance task, new arrival,..) in time - most of tasks can be prepare in advance - there is no need o...

What do you dislike or think could be improved?

- new module for tracking different types of subject (what guest have as long term service) something like attributes, but that we can track the stock

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Flexkeeping (Room Service) Review: fast, kind and professional support

Business Support Manager from Other in Rovinj (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- compliance with market trends - fast communication within Operations - ability to monitor room cleaning status - constant introduction of new functionalities - possibility of various analyzes

What do you dislike or think could be improved?

I'll think about that...but nothing comes to mind at the moment. I'm really satisfied with the support, professionalism and speed of response to all our requests

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 15, 2021

Flexkeeping (Room Service) Review: Perfect integration

Product Ownerr from Resorts in Cancún (Mexico)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Their provide a perfect integration with our systems (guests mobile app for example) everything we request is always done quickly

What do you dislike or think could be improved?

For the moment I think everything it’s ok, it’s pretty easy to talk with them and they understand our business.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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Popular Flexkeeping (Room Service) Integrations

View all (17 Flexkeeping Integrations)