Flexkeeping (Room Service)
4.9 (29 REVIEWS)
HT Score
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jonas, Karina, Tatjana + 7 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Room Service)
Ranked 2 (out of 44) in Mobile Ordering & Room Service
Serve guests in the safest and fastest way possible: Digitally!
98% recommended by 129 hotels
Flexkeeping is popular in Croatia, Slovenia and United Kingdom.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Room Service) is the #2 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #99 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Flexkeeping (Room Service)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 20 employees
Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting.
Capabilities
Flexkeeping doesn’t have any benefits or use cases available
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Zadar (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
San Miguel de Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
(United Kingdom)
References
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping manager @
Grand Hotel Union
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
9 | Small (10-24 room)
39 | Medium (25-74 room)
48 | Large (75-199 room)
51 | X-Large (200+ room)
Country
46 | Croatia
37 | Slovenia
17 | United Kingdom
8 | Australia
7 | Serbia
6 | United States of America
4 | Costa Rica
4 | Spain
3 | Mexico
3 | Germany
3 | Italy
3 | Austria
3 | Bulgaria
2 | Brazil
2 | Peru
2 | Colombia
1 | Czech Republic
1 | Belgium
1 | Singapore
1 | Panama
1 | Netherlands Antilles
1 | Belize
1 | Hungary
Type
41 | Resorts
39 | Luxury Hotels
24 | City Center Hotels
21 | Branded Hotels
19 | Boutiques
13 | Bed & Breakfast & Inns
11 | Extended Stay & Serviced Apartments
11 | RV Parks & Campgrounds
10 | Hostels
7 | Limited Service & Budget Hotels
4 | Airport/Conference Hotels
3 | Casinos
3 | Motels
1 | Vacation Rentals & Villas
Region
126 | Europe
11 | South America
9 | North America
8 | Oceania
2 | Central America
1 | Asia Pacific
Category
152 | Housekeeping Software
97 | Hotel Maintenance Software
49 | Staff Collaboration Tools
29 | Mobile Ordering & Room Service
19 | Guest Surveys & Feedback
19 | Concierge Software
More Products by Flexkeeping
Hotelier Rating
8
Practical is intuitive
Gerente de Governança from 25-49 room Bed & Breakfast & Inn in (Brazil)
Verified
3 days ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Brazil
Brazil
Gerente de Governança
Medium Hotel
9
The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved in terms of cleaning and maintenance of the hotel
Líder de HK en Selina Lima from 100 to 199 room Branded Hotel in Mira (Peru)
Verified
6 days ago
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And in terms of maintenance, progress is being made and what is necessary is no longer forgotten and you can make a budget of what is going to...
Peru
Peru
Líder de HK en Selina Lima
Large Hotel
10
Excellent Experience with Flexkeeping, very flexible and willing to adjust
Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)
Verified
6 days ago
- Very good software solution, easy to use for all level employees, goo value for money
- Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company.
- Solved and covers and improved our entire internal communication
Croatia
Croatia
Manager Luxury Division
X-Large Hotel
10
fast, kind and professional support
Business Support Manager from 500+ room in Rovinj (Croatia)
Verified
11 days ago
- compliance with market trends
- fast communication within Operations
- ability to monitor room cleaning status
- constant introduction of new functionalities
- possibility of various analyzes
Croatia
Croatia
Business Support Manager
X-Large Hotel
10
Unique system and great colaboration with the Flexkeeping team.
General Manager from 100 to 199 room Airport/Conference Hotel in Копаоник (Serbia)
Verified
4 months ago
The most of benefits comes with functionalities.
Improving the operation and communicatio.
Lot of statistic data very usseful for day to day operstion.
Serbia
Serbia
General Manager
Large Hotel
10
Everyone must have Flexkeeping ??
Housekeeping manager from 100 to 199 room Resort in Banjol (Croatia)
Verified
11 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Croatia
Croatia
Housekeeping manager
Large Hotel
10
the best thing we could get at the hotel, no more arguing about who ordered something to whom or not, who forgot to do something... the application gives us an accurate overview of who should and didn't do something
vodja gospodinjstva from 50-74 room Luxury Hotel in (Slovenia)
Verified
12 months ago
communication, transparency, statistics, inspection anytime and anywhere, laundry consumption, mini bar consumption, room inspection, forgotten items, maintenance work, repairs, tasks, bulletin board
Slovenia
Slovenia
vodja gospodinjstva
Medium Hotel
10
VLM Hotel Carolina & Villas
FOM from 100 to 199 room Branded Hotel in Rab (Croatia)
Verified
12 months ago
The flexkeeping program proved to be an excellent and purposeful program in communication with other departments, without which it is unimaginable to work.
Croatia
Croatia
FOM
Large Hotel
10
Best company to support and improve your service and guest experience
Senior Sales Manager from 100 to 199 room Luxury Hotel in (United Kingdom)
Verified
12 months ago
All their products are very user friendly and easy to adapt.
Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process.
It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
United Kingdom
United Kingdom
Senior Sales Manager
Large Hotel
10
An application that understands the hotel operations.
Hotel Manager from 200 to 499 room Casino in (Slovenia)
Verified
12 months ago
Since I have known the project from the very beginning, I was already surprised by its ease of use, real knowledge of work processes (SOP`s), fast implementation and excellent technical support, which is always ready to listen to additional user wishes.
It is clear that the app arose from knowledge of hotel operations and not theory.
The...
Slovenia
Slovenia
Hotel Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The overviews combined with a more efficient team and the flexibility they offer, tailoring & adapting to specific use cases. The communication in between departments can be streamlined, and it can be managed from almost anywhere. The trainings/onboardings are very well organized, which leads to a smooth transition working with a new software.
Showing all answers to: "What does this product or service do well?"
The overviews combined with a more efficient team and the flexibility they offer, tailoring & adapting to specific use cases.
The communication in between departments can be streamlined, and it can be managed from almost anywhere.
The trainings/onboardings are very well organized, which leads to a smooth transition working with a new software.
Flexkeeping provides a quick, to-the-point and seamless platform that helps make hotel operations work more efficiently, faster and it helps to minimize the response time. It helps optimize guest communication and feedback, and software in charge of staff communications eliminates the long response time and helps bring a new level of efficiency to the staff communication that ends up helping the overall optimization of hotel operations.
This is an absolutely nice and stable product not only for the housekeeping management but also for the maintenance service. Software is user friendly and easy for adding new users. Everything is a perfectly structured and easy to access. i highly recommend this flex keeping software specially for bigger hotels and chains.
flexkeeping provides a fully fledged suite of solutions that enables hotel operational teams to have 1 centralise place of truth throught their life cycle from on-boarding of new staff members to housekeeping & lost and found. Joint apaleo x flexkeeping customers are extremely satisfied.
Flexkeeping software helps to organize and track all housekeeping activities. This makes communication streamlined throughout the hotel operations, creating efficiencies and boosting productivity. Having all teams on the same platform creates better communication.
Question:
What differentiates this product or service from the competition?
Answer:
The software is easy to use, quite flexible and visually appealing. Next to a friendly, always "hands on" and a very approachable team, the app itself is actually solving operational management challenges for a variety of our combined customers.
Showing all answers to: "What differentiates this product or service from the competition?"
The software is easy to use, quite flexible and visually appealing. Next to a friendly, always "hands on" and a very approachable team, the app itself is actually solving operational management challenges for a variety of our combined customers.
Flexkeeping's approach to projects and how they use the experience in hospitality when shaping their services and product. They are deteremined to provide the best solution that fits specific needs, and they offer different modules to cater to different needs of different client types. Flexkeeping aims to make a service that will truly optimize the operations of the hotel, implementing technology to the benefit of the client.
I know that authors of the project spent a lot of time in different departments in different hotels and they know all the processes and weak points thoroughly .
On the other side staff is really nice and response is a prompt.
The automated KPI reports via email and app provide property managers with insights to optimise costs, monitor staff performance and ensure high quality service for guests. The product also differentiate by its user friendliness.
Housekeeping, Maintenance, Front Desk, Managers and Food and Beverage teams all located on one platform for easy coordination. Use analytics of activities to improve operation workflows and report back to management.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are unhappy with your current "built in" solution in your ongoing system, and you are looking for a change, for flexibility or streamlining your operations - then Flexkeeping, as best in their category, would always be my first recommendation.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are unhappy with your current "built in" solution in your ongoing system, and you are looking for a change, for flexibility or streamlining your operations - then Flexkeeping, as best in their category, would always be my first recommendation.
My recommendation for the potential clients is to communicate their needs openly with the Flexkeeping team. Flexkeeping team has knowledge and experience which will allow them to give the potential client the best solution recommendations within their platform. They are dedicated and will bring a personalized approach to each project!
I think that serious hoteliers really need to think about implementation of this very important software. What is especially good is that all the information is shared so that at one point from different sectors people can see what is happening to open issue and the like. For example, the lost and found module is a perfect and information on the status of the lost or found item of the guest is quickly obtained.
Make sure to have a product champion in your team who will take care of on-boarding the tool and bring your whole team up to speed on it. It's crucial to make the most out of apps like flexkeeping. Used well, they can change your operations
Amazing team to work with! Communicate your needs and they will be happy to ensure the program is deployed in a simple and easy-to-use manner. Work with the team to get the most out of your software and reap the results within your hotel.
Recommended by
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Sandra Holland
Marketing Manager
@
Benbria
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Sandra Holland
Marketing Manager
@
Benbria
Matt Joyce
Head of Business Relationships
@
RMS Cloud
marko racic
CEO
@
Unlimited communication d.o.o.
Nikita Johnston
Marketing Manager
@
HiRUM
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping?
Leave a recommendation
Posts
Flexkeeping
3 months ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
4 months ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
11 months ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
11 months ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
11 months ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
1 year ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
2 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
2 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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