Flexkeeping (Room Service)

4.9 (29 REVIEWS)

HTR Score icon
HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Fabrizio, Blanche, Yumiko + 11 more experts recommend Flexkeeping

Read Recommendations
Product Banner

Flexkeeping (Room Service)

4.9 (29 REVIEWS)

Ranked 4 (out of 44) in Mobile Ordering & Room Service

Serve guests in the safest and fastest way possible: Digitally!

User avatar image User avatar image User avatar image

Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Room Service) is the #3 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #110 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Flexkeeping (Room Service)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting.

View website

Capabilities

profile-empty-state.svg

Flexkeeping doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

7

Success Stories

11

References

35

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

13 | Small (10-24 room)

51 | Medium (25-74 room)

59 | Large (75-199 room)

55 | X-Large (200+ room)

Country

51 | Croatia

38 | Slovenia

16 | United Kingdom

15 | Australia

10 | United States of America

8 | Serbia

6 | Germany

5 | Austria

5 | Spain

4 | Costa Rica

4 | Italy

3 | Mexico

3 | Colombia

3 | Bulgaria

3 | Brazil

3 | Peru

2 | Argentina

1 | Belize

1 | Hungary

1 | Kenya

1 | Netherlands Antilles

1 | Panama

1 | Belgium

1 | Czech Republic

1 | Netherlands

1 | South Africa

1 | Singapore

Type

49 | Resorts

47 | Luxury Hotels

30 | Branded Hotels

29 | City Center Hotels

24 | Boutiques

19 | Hostels

17 | Bed & Breakfast & Inns

13 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

11 | RV Parks & Campgrounds

5 | Airport/Conference Hotels

5 | Motels

4 | Casinos

2 | Vacation Rentals & Villas

Region

140 | Europe

16 | South America

15 | Oceania

13 | North America

2 | Central America

2 | Africa

1 | Asia Pacific

Category

180 | Housekeeping Software

114 | Hotel Maintenance Software

63 | Staff Collaboration Tools

29 | Mobile Ordering & Room Service

20 | Concierge Software

19 | Guest Surveys & Feedback

More Products by Flexkeeping

https://ucarecdn.com/cb11766b-5a17-4675-ae8f-612f8682ee6f/-/crop/1446x904/0,1/-/preview/
https://ucarecdn.com/9b205d78-e2c3-4dd8-b457-d2b1bca29c71/-/crop/1446x904/0,1/-/preview/
https://ucarecdn.com/196a09ed-2641-426d-a531-c6ae31ab3c36/-/crop/1446x904/0,1/-/preview/
https://ucarecdn.com/511d2c67-0a04-4a82-a7b9-578e99febc9f/
https://ucarecdn.com/83fc9846-9eec-4bac-8f56-206be685766a/
https://ucarecdn.com/301c404e-d146-4783-bed5-6144603e1623/

Hotelier Rating

Excellent
179
Very Good
7
Average
2
Poor
0
Terrible
1

Property Size

  • X-Small (2)
  • Small (13)
  • Medium (51)
  • Large (59)
  • X-Large (55)

Country

  • Croatia
    Croatia
    (51)
  • Slovenia
    Slovenia
    (38)
  • United Kingdom
    United Kingdom
    (16)
  • Australia
    Australia
    (15)
  • United States of America
    United States of America
    (10)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (6)
  • Austria
    Austria
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Italy
    Italy
    (4)
  • Mexico
    Mexico
    (3)
  • Colombia
    Colombia
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Brazil
    Brazil
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Belize
    Belize
    (1)
  • Hungary
    Hungary
    (1)
  • Kenya
    Kenya
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Panama
    Panama
    (1)
  • Belgium
    Belgium
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Netherlands
    Netherlands
    (1)
  • South Africa
    South Africa
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (13)
  • Europe
    Europe
    (140)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (15)
  • South America
    South America
    (16)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like Flexkeeping for its robust features that significantly improve internal communication and operational efficiency, directly impacting revenue growth and cost reduction. Key features include real-time staff communication, advanced analytics, and a high degree of customization to meet specific property needs. However, some users noted areas for improvement such as user interface enhancements and minor issues with software updates. Overall, Flexkeeping contributes to reduced operational costs, increased staff productivity, and enhanced guest satisfaction.

AI-generated from the text of customer reviews

Operational Efficiency
Internal Communication
Staff Efficiency
Customization and Flexibility
User Interface
Analytics and Reporting
Software Stability
Cost Reduction
Guest Satisfaction
Real-time Updates
10

Essential for Housekeeping & Maintenance

Director from 1 to 4 room in Vermont (Australia)

Verified
7 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Country Australia
Director
X-Small Hotel
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
8

Practical is intuitive

Gerente de Governança from 25-49 room Bed & Breakfast & Inn in (Brazil)

Verified
7 months ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Country Brazil
Gerente de Governança
Medium Hotel
9

The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved in terms of cleaning and maintenance of the hotel

Líder de HK en Selina Lima from 100 to 199 room Branded Hotel in Mira (Peru)

Verified
7 months ago
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And in terms of maintenance, progress is being made and what is necessary is no longer forgotten and you can make a budget of what is going to...
Country Peru
Líder de HK en Selina Lima
Large Hotel
10

Excellent Experience with Flexkeeping, very flexible and willing to adjust

Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)

Verified
7 months ago
- Very good software solution, easy to use for all level employees, goo value for money - Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company. - Solved and covers and improved our entire internal communication
Country Croatia
Manager Luxury Division
X-Large Hotel
10

fast, kind and professional support

Business Support Manager from 500+ room in Rovinj (Croatia)

Verified
7 months ago
- compliance with market trends - fast communication within Operations - ability to monitor room cleaning status - constant introduction of new functionalities - possibility of various analyzes
Country Croatia
Business Support Manager
X-Large Hotel
10

Unique system and great colaboration with the Flexkeeping team.

General Manager from 100 to 199 room Airport/Conference Hotel in Копаоник (Serbia)

Verified
11 months ago
The most of benefits comes with functionalities. Improving the operation and communicatio. Lot of statistic data very usseful for day to day operstion.
Country Serbia
General Manager
Large Hotel
10

Everyone must have Flexkeeping ??

Housekeeping manager from 100 to 199 room Resort in Banjol (Croatia)

Verified
2 years ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Country Croatia
Housekeeping manager
Large Hotel
10

the best thing we could get at the hotel, no more arguing about who ordered something to whom or not, who forgot to do something... the application gives us an accurate overview of who should and didn't do something

vodja gospodinjstva from 50-74 room Luxury Hotel in (Slovenia)

Verified
2 years ago
communication, transparency, statistics, inspection anytime and anywhere, laundry consumption, mini bar consumption, room inspection, forgotten items, maintenance work, repairs, tasks, bulletin board
Country Slovenia
vodja gospodinjstva
Medium Hotel
10

VLM Hotel Carolina & Villas

FOM from 100 to 199 room Branded Hotel in Rab (Croatia)

Verified
2 years ago
The flexkeeping program proved to be an excellent and purposeful program in communication with other departments, without which it is unimaginable to work.
Country Croatia
FOM
Large Hotel
10

Best company to support and improve your service and guest experience

Senior Sales Manager from 100 to 199 room Boutique in London (United Kingdom)

Verified
2 years ago
All their products are very user friendly and easy to adapt. Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
Country United Kingdom
Senior Sales Manager
Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!

Question:

What differentiates this product or service from the competition?

Answer:

I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 11 recommend
Recommended by
RecommendationAvatar
Fabrizio Sepe Head of Community @ Apaleo
RecommendationAvatar
Blanche de Saint jacob Head of Sales @ Bowo
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Damir Knezevic @ Hoteza
RecommendationAvatar
Elizabeth Lewis Senior Partner Marketing Manager @ Mews
RecommendationAvatar
Fabrizio Sepe Head of Community @ Apaleo
RecommendationAvatar
Blanche de Saint jacob Head of Sales @ Bowo
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Damir Knezevic @ Hoteza
RecommendationAvatar
Elizabeth Lewis Senior Partner Marketing Manager @ Mews
RecommendationAvatar
Jonas Melzer Business Development Director DACH @ RMS Cloud
RecommendationAvatar
Karina Zaynagabdinova Customer Experience Manager @ Hoteza
RecommendationAvatar
Tatjana Radjenovic GM @ Montora/Hotel Vissi d'Arte
RecommendationAvatar
Thibault Gence Partnerships Manager @ apaleo GmbH
RecommendationAvatar
Sandra Holland Marketing Manager @ Benbria
RecommendationAvatar
Matt Joyce Head of Business Relationships @ RMS Cloud
RecommendationAvatar
marko racic CEO @ Unlimited communication d.o.o.
RecommendationAvatar
Nikita Johnston Marketing Manager @ HiRUM
RecommendationAvatar
Nadia Petropoulou Partnerships Manager @ Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Cloudbeds
Cloudbeds

90% recommended by 1597 hotels

Channel Managers
+3 more
RoomRaccoon
RoomRaccoon

97% recommended by 529 hotels

Property Management Systems
Mews
Mews

91% recommended by 480 hotels

Property Management Systems
RMS
RMS

86% recommended by 329 hotels

Hotel Management Software
Amadeus

This integration hasn’t been verified by Amadeus yet.

Amadeus

83% recommended by 154 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

91% recommended by 545 hotels

Property Management Systems
InnQuest
InnQuest

85% recommended by 110 hotels

Hotel Management Software
Planet
Planet

80% recommended by 103 hotels

Property Management Systems
RoomKey PMS
RoomKey PMS

94% recommended by 49 hotels

Property Management Systems
HiRUM Software Solutions
HiRUM Software Solutions

99% recommended by 29 hotels

Hotel Management Software

Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

98%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .