Operations
Popular in Operations
POPULAR SEARCHES
FEATURED APPS
Revenue Management
Popular in Revenue Management
POPULAR SEARCHES
FEATURED APPS
Marketing
Popular in Marketing
POPULAR SEARCHES
FEATURED APPS
Guest Experience
Popular in Guest Experience
POPULAR SEARCHES
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Flexkeeping (Room Service)
4.9 (31 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jaime, Kevin, Fabrizio + 13 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Room Service)
Ranked 3 (out of 49) in Mobile Ordering & Room Service
Serve guests in the safest and fastest way possible: Digitally!
97% recommended by 178 hotels
Sheraton, Hilton, Accor & 175 others
Bell - AI powered product analyst
I analyzed all of Flexkeeping’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Flexkeeping for its robust features that significantly improve internal communication and operational efficiency, directly impacting revenue growth and cost reduction. Key features include real-time staff communication, advanced analytics, and a high degree of customization to meet specific property needs. However, some users noted areas for improvement such as user interface enhancements and minor issues with software updates. Overall, Flexkeeping contributes to reduced operational costs, increased staff productivity, and enhanced guest satisfaction.
Sheraton, Hilton, Accor & 175 others
Read their reviewsWhat Types of Hotels Flexkeeping is Popular For
Size
3 | X-Small (1-9 room)
17 | Small (10-24 room)
59 | Mid-Sized (25-74 room)
73 | Large (75-199 room)
56 | X-Large (200+ room)
Country
56 | Croatia
37 | Slovenia
18 | United Kingdom
13 | United States of America
13 | Australia
8 | Serbia
8 | Germany
5 | Austria
5 | Italy
5 | Spain
4 | Costa Rica
3 | Mexico
3 | Netherlands
3 | Colombia
3 | Netherlands Antilles
3 | Bulgaria
3 | Peru
2 | Argentina
2 | Brazil
1 | France
1 | Canada
1 | Singapore
1 | Vietnam
1 | Zimbabwe
1 | South Africa
1 | Czech Republic
1 | Belize
1 | Belgium
1 | Panama
1 | China
1 | Kenya
1 | Hungary
Type
82 | Resorts
74 | Boutiques
64 | Luxury Hotels
61 | Branded Hotels
52 | City Center Hotels
50 | Bed & Breakfast & Inns
45 | Limited Service & Budget Hotels
44 | Airport/Conference Hotels
27 | Extended Stay & Serviced Apartments
20 | Hostels
15 | RV Parks & Campgrounds
8 | Casinos
5 | Motels
4 | Vacation Rentals & Villas
Region
152 | Europe
17 | North America
15 | South America
13 | Oceania
4 | Central America
3 | Asia Pacific
3 | Africa
Category
201 | Housekeeping Software
132 | Hotel Maintenance Software
78 | Staff Collaboration Tools
31 | Mobile Ordering & Room Service
21 | Concierge Software
19 | Guest Survey Software
Didn’t find what you were looking for?
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Room Service) is a room service management software designed to transform how hotels handle guest orders through robust digital solutions. The platform enhances internal communication and operational efficiency, enabling staff to process orders swiftly and accurately. Its standout features include real-time staff communication, advanced analytics, and extensive customization options to tailor to specific property needs. This means orders are delivered faster, reducing wait times and boosting guest satisfaction. By digitally synchronizing your teams, Flexkeeping reduces operational costs and increases productivity, seamlessly fitting into your existing hotel operations for a more streamlined room service experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Flexkeeping Reviews Analyzed: 29
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Flexkeeping Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Flexkeeping
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Flexkeeping's Provided Description:
"Allow guests to order safely through guest facing integrations, so staff can deliver orders as fast as possible by digitally synchronizing your teams to never leave a guest waiting."
FAQs
Capabilities
Flexkeeping doesn’t have any benefits or use cases available
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Flexkeeping Reviews Summary
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Room Service) is the #4 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #180 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Flexkeeping Case Studies
Housekeeping Automation at REVO Munich
Kreisfreie Stadt München (Germany)
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Adriatic Hotel by Maistra Collection
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
More Products by Flexkeeping
Hotelier Rating
Looking for specific info?
10
Flexkeeping is the only option for us
Front Office Manager / Concierge from 75-99 room City Center Hotel in Bled (Slovenia)
Verified
6 months ago
First I would like to mention that the program is simple to use which is one of the most important things. It is also very reliable and it works as it should.
Program is easy to modify with any of the request that you have for your property.
Support of all the staff is 10/10 and at this point I would like to thank to all of you..
Slovenia
Slovenia
Front Office Manager / Concierge
Large Hotel
10
Everyone must have Flexkeeping ??
Housekeeping manager from 100 to 199 room Resort in Porec (Croatia)
Verified
7 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Croatia
Croatia
Housekeeping manager
Large Hotel
10
Flexkeeping Sets the Standard!
Executive Housekeeping Manager from 50-74 room Extended Stay & Serviced Apartment in Adelaide (Australia)
Verified
7 months ago
All three of our properties, Miller, Franklin and Frome Apartments has taken its hospitality game to an entirely new level with Flexkeeping. This housekeeping software is nothing short of outstanding. From seamless task management to impeccable communication, Flexkeeping has transformed the way we operate. Gone are the days of manual assign...
Australia
Australia
Executive Housekeeping Manager
Mid-Sized Hotel
10
Amazing software for hotels!
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Opatija (Croatia)
Verified
8 months ago
Efficient and precise instructions for all hotel departments, reduces miscommunication and makes tasks easier to accomplish, so definitely high recommendation for users!
Croatia
Croatia
Front Office Manager
Mid-Sized Hotel
10
Essential for Housekeeping & Maintenance
Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States of America)
Verified
18 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand
Ease of use for all staff from mobile phones, paperless, instant communications between teams
Cost tracking on linen, amenities and room supplies
United States of America
United States of America
Director
Small Hotel
8
Practical is intuitive
Gerente de Governança from 10 to 24 room Bed & Breakfast & Inn in Sao Paulo (Brazil)
Verified
18 months ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Brazil
Brazil
Gerente de Governança
Small Hotel
9
The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved in terms of cleaning and maintenance of the hotel
Líder de HK en Selina Lima from 75-99 room Boutique in Miraflores (Peru)
Verified
18 months ago
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And in terms of maintenance, progress is being made and what is necessary is no longer forgotten and you can make a budget of what is going to...
Peru
Peru
Líder de HK en Selina Lima
Large Hotel
10
Excellent Experience with Flexkeeping, very flexible and willing to adjust
Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)
Verified
18 months ago
- Very good software solution, easy to use for all level employees, goo value for money
- Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company.
- Solved and covers and improved our entire internal communication
Croatia
Croatia
Manager Luxury Division
X-Large Hotel
10
fast, kind and professional support
Business Support Manager from 10 to 24 room City Center Hotel in Rovinj (Croatia)
Verified
18 months ago
- compliance with market trends
- fast communication within Operations
- ability to monitor room cleaning status
- constant introduction of new functionalities
- possibility of various analyzes
Croatia
Croatia
Business Support Manager
Small Hotel
10
Unique system and great colaboration with the Flexkeeping team.
General Manager from 100 to 199 room Airport/Conference Hotel in Kopaonik (Serbia)
Verified
2 years ago
The most of benefits comes with functionalities.
Improving the operation and communicatio.
Lot of statistic data very usseful for day to day operstion.
Serbia
Serbia
General Manager
Large Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping excels at streamlining housekeeping, maintenance, and operational workflows within hotels. With real-time updates, digital checklists, and seamless task delegation, it helps teams stay organized and responsive. The software integrates smoothly with PMS platforms, allowing hotels to automate routine tasks, monitor room status, and maintain effective communication between departments, all from a single interface.
Showing all answers to: "What does this product or service do well?"
Flexkeeping excels at streamlining housekeeping, maintenance, and operational workflows within hotels. With real-time updates, digital checklists, and seamless task delegation, it helps teams stay organized and responsive. The software integrates smoothly with PMS platforms, allowing hotels to automate routine tasks, monitor room status, and maintain effective communication between departments, all from a single interface.
Flexkeeping is a fantastic way for hoteliers to tap into real-time communication and task management all through a user-friendly interface with particularly great reporting and analytics. Overall, Flexkeeping supports hotels in enhancing their operational efficiency and guest satisfaction. With an integration with Canary - this process becomes even more seamless for hotels.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Flexkeeping provides a quick, to-the-point and seamless platform that helps make hotel operations work more efficiently, faster and it helps to minimize the response time. It helps optimize guest communication and feedback, and software in charge of staff communications eliminates the long response time and helps bring a new level of efficiency to the staff communication that ends up helping the overall optimization of hotel operations.
flexkeeping provides a fully fledged suite of solutions that enables hotel operational teams to have 1 centralise place of truth throught their life cycle from on-boarding of new staff members to housekeeping & lost and found. Joint apaleo x flexkeeping customers are extremely satisfied.
Question:
What differentiates this product or service from the competition?
Answer:
Flexkeeping stands out with its focus on collaboration, automation, and real-time tracking. Its integrations with leading PMS providers and features like automated room assignments, preventive maintenance checklists, and AI-powered voice task assignment set it apart. Additionally, the software’s mobile accessibility and multilingual support enhance usability for diverse teams, reducing errors and improving operational speed.
Showing all answers to: "What differentiates this product or service from the competition?"
Flexkeeping stands out with its focus on collaboration, automation, and real-time tracking. Its integrations with leading PMS providers and features like automated room assignments, preventive maintenance checklists, and AI-powered voice task assignment set it apart. Additionally, the software’s mobile accessibility and multilingual support enhance usability for diverse teams, reducing errors and improving operational speed.
Flexkeeping goes above and beyond with the deep customizations for hotels to build, which leads to more personalized and more enjoyable guest experiences. With our integration, we see execution of ticketing much more effective and efficient; not to mention, with greater customer satisfaction.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
Flexkeeping's approach to projects and how they use the experience in hospitality when shaping their services and product. They are deteremined to provide the best solution that fits specific needs, and they offer different modules to cater to different needs of different client types. Flexkeeping aims to make a service that will truly optimize the operations of the hotel, implementing technology to the benefit of the client.
The automated KPI reports via email and app provide property managers with insights to optimise costs, monitor staff performance and ensure high quality service for guests. The product also differentiate by its user friendliness.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Flexkeeping is ideal if you’re looking to enhance efficiency and maintain clear communication across departments. Consider training your team thoroughly on its automated features and integrations to maximize productivity and reduce manual processes. It’s particularly valuable for hotels aiming to boost guest satisfaction by responding swiftly to service requests and maintenance needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Flexkeeping is ideal if you’re looking to enhance efficiency and maintain clear communication across departments. Consider training your team thoroughly on its automated features and integrations to maximize productivity and reduce manual processes. It’s particularly valuable for hotels aiming to boost guest satisfaction by responding swiftly to service requests and maintenance needs.
Most hotels are used to manual processes when it comes to overall Operations, especially with Housekeeping. Flexkeeping is capable of doing so much more than simply bringing technology into the arsenal. Add as many codes and ticketing requests that are remotely possible offerings from the hotel. This has been one of Canary's newest most exciting integrations.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
My recommendation for the potential clients is to communicate their needs openly with the Flexkeeping team. Flexkeeping team has knowledge and experience which will allow them to give the potential client the best solution recommendations within their platform. They are dedicated and will bring a personalized approach to each project!
Make sure to have a product champion in your team who will take care of on-boarding the tool and bring your whole team up to speed on it. It's crucial to make the most out of apps like flexkeeping. Used well, they can change your operations
Recommended by
Jaime Rivera
Partner Manager
@
Mews
Kevin Lowry
Global Partnerships
@
Canary Technologies
Yumiko Pagnoux
Partner Associate
@
Mews
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Jaime Rivera
Partner Manager
@
Mews
Kevin Lowry
Global Partnerships
@
Canary Technologies
Yumiko Pagnoux
Partner Associate
@
Mews
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Thibault Gence
Partnerships Manager
@
apaleo GmbH
marko racic
CEO
@
Unlimited communication d.o.o.
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping?
Leave a recommendation
News
Flexkeeping
3 months ago
Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences
Flexkeeping
6 months ago
Housekeeping Automation at REVO Munich
Flexkeeping
6 months ago
Strawberry Chooses Flexkeeping to Completely Automate its Operations
Flexkeeping
10 months ago
Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams
Flexkeeping
1 year ago
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Flexkeeping
1 year ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
1 year ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
1 year ago
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Flexkeeping
2 years ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
2 years ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
2 years ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
2 years ago
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Flexkeeping
2 years ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
3 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
3 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
Flexkeeping Integrations
Need better tech connections?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Canary Technologies
96% recommended by 1772 hotels |
Upselling Software
|
|
|
Cloudbeds
90% recommended by 1691 hotels |
Channel Managers
+3 more |
|
|
Oracle Hospitality
92% recommended by 602 hotels |
Property Management Systems
|
|
|
Mews
91% recommended by 590 hotels |
Property Management Systems
|
|
|
RoomRaccoon
97% recommended by 557 hotels |
Property Management Systems
|
|
|
RMS
85% recommended by 359 hotels |
Hotel Management Software
|
|
|
This integration hasn’t been verified by Amadeus yet.
Amadeus
83% recommended by 154 hotels |
Property Management Systems
|
|
|
InnQuest
87% recommended by 126 hotels |
Hotel Management Software
|
|
|
Shiji Group
85% recommended by 59 hotels |
Property Management Systems
|
|
|
Hoteza
98% recommended by 54 hotels |
Hospitality TV
|
Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
You’re almost done
Are you sure you want to leave and lose your progress?
I want to continue
I want to leave