Flexkeeping (Room Service)
4.9 (29 REVIEWS)
HT Score
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Fabrizio, Blanche, Yumiko + 11 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Room Service)
Ranked 4 (out of 46) in Mobile Ordering & Room Service
Serve guests in the safest and fastest way possible: Digitally!
98% recommended by 161 hotels
Sheraton, Hilton, Accor & 158 others
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Room Service) is a room service management software designed to transform how hotels handle guest orders through robust digital solutions. The platform enhances internal communication and operational efficiency, enabling staff to process orders swiftly and accurately. Its standout features include real-time staff communication, advanced analytics, and extensive customization options to tailor to specific property needs. This means orders are delivered faster, reducing wait times and boosting guest satisfaction. By digitally synchronizing your teams, Flexkeeping reduces operational costs and increases productivity, seamlessly fitting into your existing hotel operations for a more streamlined room service experience.
Capabilities
Flexkeeping doesn’t have any benefits or use cases available
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Flexkeeping Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Room Service) is the #5 most trending product in the Mobile Ordering & Room Service category (out of 46) and the #144 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Flexkeeping Case Studies
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Maistra Hospitality Group Check-in
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
Popularity by Segment
Size
4 | X-Small (1-9 room)
16 | Small (10-24 room)
56 | Medium (25-74 room)
69 | Large (75-199 room)
44 | X-Large (200+ room)
Country
48 | Croatia
37 | Slovenia
16 | United Kingdom
13 | Australia
12 | United States of America
8 | Serbia
6 | Germany
5 | Italy
5 | Austria
5 | Spain
4 | Costa Rica
3 | Mexico
3 | Colombia
3 | Bulgaria
3 | Peru
2 | Brazil
2 | Argentina
1 | Belize
1 | Hungary
1 | Kenya
1 | Netherlands Antilles
1 | China
1 | Panama
1 | Belgium
1 | France
1 | Czech Republic
1 | South Africa
1 | Singapore
1 | Canada
Type
70 | Resorts
66 | Boutiques
64 | Luxury Hotels
48 | Branded Hotels
47 | City Center Hotels
44 | Bed & Breakfast & Inns
40 | Airport/Conference Hotels
39 | Limited Service & Budget Hotels
25 | Extended Stay & Serviced Apartments
19 | Hostels
12 | RV Parks & Campgrounds
8 | Casinos
5 | Motels
3 | Vacation Rentals & Villas
Region
137 | Europe
16 | North America
15 | South America
13 | Oceania
2 | Asia Pacific
2 | Central America
2 | Africa
Category
182 | Housekeeping Software
117 | Hotel Maintenance Software
64 | Staff Collaboration Tools
29 | Mobile Ordering & Room Service
20 | Concierge Software
19 | Guest Surveys & Feedback
More Products by Flexkeeping
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Flexkeeping for its robust features that significantly improve internal communication and operational efficiency, directly impacting revenue growth and cost reduction. Key features include real-time staff communication, advanced analytics, and a high degree of customization to meet specific property needs. However, some users noted areas for improvement such as user interface enhancements and minor issues with software updates. Overall, Flexkeeping contributes to reduced operational costs, increased staff productivity, and enhanced guest satisfaction.
AI-generated from the text of customer reviews
Looking for specific info?
10
Essential for Housekeeping & Maintenance
Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States of America)
Verified
9 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand
Ease of use for all staff from mobile phones, paperless, instant communications between teams
Cost tracking on linen, amenities and room supplies
United States of America
United States of America
Director
Small Hotel
8
Practical is intuitive
Gerente de Governança from 10 to 24 room Bed & Breakfast & Inn in Sao Paulo (Brazil)
Verified
9 months ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Brazil
Brazil
Gerente de Governança
Small Hotel
9
The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved in terms of cleaning and maintenance of the hotel
Líder de HK en Selina Lima from 75-99 room Boutique in Miraflores (Peru)
Verified
9 months ago
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And in terms of maintenance, progress is being made and what is necessary is no longer forgotten and you can make a budget of what is going to...
Peru
Peru
Líder de HK en Selina Lima
Large Hotel
10
Excellent Experience with Flexkeeping, very flexible and willing to adjust
Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)
Verified
9 months ago
- Very good software solution, easy to use for all level employees, goo value for money
- Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company.
- Solved and covers and improved our entire internal communication
Croatia
Croatia
Manager Luxury Division
X-Large Hotel
10
fast, kind and professional support
Business Support Manager from 500+ room in Rovinj (Croatia)
Verified
9 months ago
- compliance with market trends
- fast communication within Operations
- ability to monitor room cleaning status
- constant introduction of new functionalities
- possibility of various analyzes
Croatia
Croatia
Business Support Manager
X-Large Hotel
10
Unique system and great colaboration with the Flexkeeping team.
General Manager from 100 to 199 room Airport/Conference Hotel in Kopaonik (Serbia)
Verified
13 months ago
The most of benefits comes with functionalities.
Improving the operation and communicatio.
Lot of statistic data very usseful for day to day operstion.
Serbia
Serbia
General Manager
Large Hotel
10
Everyone must have Flexkeeping ??
Housekeeping manager from 100 to 199 room Resort in Porec (Croatia)
Verified
2 years ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Croatia
Croatia
Housekeeping manager
Large Hotel
10
the best thing we could get at the hotel, no more arguing about who ordered something to whom or not, who forgot to do something... the application gives us an accurate overview of who should and didn't do something
vodja gospodinjstva from 50-74 room Boutique in Bled (Slovenia)
Verified
2 years ago
communication, transparency, statistics, inspection anytime and anywhere, laundry consumption, mini bar consumption, room inspection, forgotten items, maintenance work, repairs, tasks, bulletin board
Slovenia
Slovenia
vodja gospodinjstva
Medium Hotel
10
VLM Hotel Carolina & Villas
FOM from 100 to 199 room Branded Hotel in Rab Island (Kvarner Bay Islands)
Verified
2 years ago
The flexkeeping program proved to be an excellent and purposeful program in communication with other departments, without which it is unimaginable to work.
Kvarner Bay Islands
Kvarner Bay Islands
FOM
Large Hotel
10
Best company to support and improve your service and guest experience
Senior Sales Manager from 100 to 199 room Boutique in London (United Kingdom)
Verified
2 years ago
All their products are very user friendly and easy to adapt.
Specially for Housekeeping and Maintenance it gives speed and accuracy to the entire process.
It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
United Kingdom
United Kingdom
Senior Sales Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!
Showing all answers to: "What does this product or service do well?"
Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!
Increased Efficiency and Productivity:
FlexKeeping provides a streamlined and automated solution for hotel housekeeping operations. By utilizing its advanced features, hotels can experience a significant boost in efficiency and productivity. The system helps in task assignment, tracking, and communication, ensuring that housekeeping staff can complete their duties promptly and with minimal errors.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Flexkeeping helps Operations teams automate all their processes and supercharges collaboration across teams and departments. From housekeeping to maintenance and beyond, removing the manual heavy lifting means way less stress and much happier people.
Flexkeeping is a platform that streamlines operations and enhances collaboration for hotels, helping different teams and departments communicate effectively and reduce stress. It also automates tasks, optimizes staff movement and provides actionable analytics.
Question:
What differentiates this product or service from the competition?
Answer:
I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.
Showing all answers to: "What differentiates this product or service from the competition?"
I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.
Enhanced Guest Satisfaction:
With FlexKeeping, hotels can maintain higher standards of cleanliness and service. The solution ensures that rooms are cleaned and prepared in a timely manner, contributing to an overall positive guest experience. The real-time updates and coordination offered by FlexKeeping help in addressing guest requests promptly and especially when integrated to Bowo, leading to increased satisfaction and positive reviews.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
The Housekeeping Suite is particularly powerful. For example, the Automated Cleanings feature is a game changer - hoteliers can schedule dynamic & complex cleaning patterns based on length of stay, room rate or any other PMS data
Flexkeeping offer a platform that adapts to the needs of customers and their properties. One of the new features - Automated cleanings - allows for planning of cleaning tasks based on various criteria (such as stay duration or room rate)
ensures clarity and automation of all processes. It's simple to integrate with our platform, and customer support is always ready to help.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.
Optimized Resource Management:
FlexKeeping enables hotels to optimize their housekeeping resources effectively. Through intelligent task allocation and real-time monitoring, the solution helps in managing staff workloads efficiently. This leads to a reduction in operational costs, as hotels can deploy the right number of staff to meet demand, avoiding overstaffing or underutilization of resources.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
The platform ensures clarity and automation of all processes. It’s incredibly easy to integrate with our platform. Customer support is also always available, which is a strong differentiating point.
Flexkeeping is a great platform for automating housekeeping processes and simplifying the way your teams work, ensuring better collaboration between everyone. Mews and Flexkeeping have a great integration, so its a good choice for hoteliers!
Recommended by
Fabrizio Sepe
Head of Community
@
Apaleo
Blanche de Saint jacob
Head of Sales
@
Bowo
Yumiko Pagnoux
Partner Associate
@
Mews
Damir Knezevic
@
Hoteza
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Fabrizio Sepe
Head of Community
@
Apaleo
Blanche de Saint jacob
Head of Sales
@
Bowo
Yumiko Pagnoux
Partner Associate
@
Mews
Damir Knezevic
@
Hoteza
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Sandra Holland
Marketing Manager
@
Benbria
Matt Joyce
Head of Business Relationships
@
RMS Cloud
marko racic
CEO
@
Unlimited communication d.o.o.
Nikita Johnston
Marketing Manager
@
HiRUM
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
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Posts
Flexkeeping
1 month ago
Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams
Flexkeeping
9 months ago
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Flexkeeping
1 year ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
1 year ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
1 year ago
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Flexkeeping
1 year ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
1 year ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
1 year ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
1 year ago
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Flexkeeping
1 year ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
2 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
2 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
Flexkeeping Integrations
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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