Flexkeeping (Room Service)

4.9 (31 REVIEWS)

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HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Jaime, Kevin, Fabrizio + 13 more experts recommend Flexkeeping

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Flexkeeping (Room Service)

4.9 (31 REVIEWS)

Ranked 3 (out of 49) in Mobile Ordering & Room Service

Serve guests in the safest and fastest way possible: Digitally!

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Bell avatar Bell - AI powered product analyst

I analyzed all of Flexkeeping’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Flexkeeping for its robust features that significantly improve internal communication and operational efficiency, directly impacting revenue growth and cost reduction. Key features include real-time staff communication, advanced analytics, and a high degree of customization to meet specific property needs. However, some users noted areas for improvement such as user interface enhancements and minor issues with software updates. Overall, Flexkeeping contributes to reduced operational costs, increased staff productivity, and enhanced guest satisfaction.

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Sheraton, Hilton, Accor & 175 others

Read their reviews

What Types of Hotels Flexkeeping is Popular For

Size

3 | X-Small (1-9 room)

17 | Small (10-24 room)

59 | Mid-Sized (25-74 room)

73 | Large (75-199 room)

56 | X-Large (200+ room)

Country

56 | Croatia

37 | Slovenia

18 | United Kingdom

13 | United States of America

13 | Australia

8 | Serbia

8 | Germany

5 | Austria

5 | Italy

5 | Spain

4 | Costa Rica

3 | Mexico

3 | Netherlands

3 | Colombia

3 | Netherlands Antilles

3 | Bulgaria

3 | Peru

2 | Argentina

2 | Brazil

1 | France

1 | Canada

1 | Singapore

1 | Vietnam

1 | Zimbabwe

1 | South Africa

1 | Czech Republic

1 | Belize

1 | Belgium

1 | Panama

1 | China

1 | Kenya

1 | Hungary

Type

82 | Resorts

74 | Boutiques

64 | Luxury Hotels

61 | Branded Hotels

52 | City Center Hotels

50 | Bed & Breakfast & Inns

45 | Limited Service & Budget Hotels

44 | Airport/Conference Hotels

27 | Extended Stay & Serviced Apartments

20 | Hostels

15 | RV Parks & Campgrounds

8 | Casinos

5 | Motels

4 | Vacation Rentals & Villas

Region

152 | Europe

17 | North America

15 | South America

13 | Oceania

4 | Central America

3 | Asia Pacific

3 | Africa

Category

201 | Housekeeping Software

132 | Hotel Maintenance Software

78 | Staff Collaboration Tools

31 | Mobile Ordering & Room Service

21 | Concierge Software

19 | Guest Survey Software

What is Flexkeeping?

Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Room Service) is a room service management software designed to transform how hotels handle guest orders through robust digital solutions. The platform enhances internal communication and operational efficiency, enabling staff to process orders swiftly and accurately. Its standout features include real-time staff communication, advanced analytics, and extensive customization options to tailor to specific property needs. This means orders are delivered faster, reducing wait times and boosting guest satisfaction. By digitally synchronizing your teams, Flexkeeping reduces operational costs and increases productivity, seamlessly fitting into your existing hotel operations for a more streamlined room service experience.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Flexkeeping

FAQs

Capabilities

profile-empty-state.svg

Flexkeeping doesn’t have any benefits or use cases available

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Flexkeeping Reviews Summary

4.9
Excellent
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Flexkeeping (Room Service) is the #4 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #180 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Flexkeeping Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

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8

Success Stories

11

References

35

Featured Customers

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Flexkeeping Reviews

Hotelier Rating

Excellent
200
Very Good
9
Average
1
Poor
0
Terrible
1

Property Size

  • X-Small (3)
  • Small (17)
  • Mid-Sized (59)
  • Large (73)
  • X-Large (56)

Country

  • Croatia
    Croatia
    (56)
  • Slovenia
    Slovenia
    (37)
  • United Kingdom
    United Kingdom
    (18)
  • United States of America
    United States of America
    (13)
  • Australia
    Australia
    (13)
  • Serbia
    Serbia
    (8)
  • Germany
    Germany
    (8)
  • Austria
    Austria
    (5)
  • Italy
    Italy
    (5)
  • Spain
    Spain
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Mexico
    Mexico
    (3)
  • Netherlands
    Netherlands
    (3)
  • Colombia
    Colombia
    (3)
  • Netherlands Antilles
    Netherlands Antilles
    (3)
  • Bulgaria
    Bulgaria
    (3)
  • Peru
    Peru
    (3)
  • Argentina
    Argentina
    (2)
  • Brazil
    Brazil
    (2)
  • France
    France
    (1)
  • Canada
    Canada
    (1)
  • Singapore
    Singapore
    (1)
  • Vietnam
    Vietnam
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • South Africa
    South Africa
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Belize
    Belize
    (1)
  • Belgium
    Belgium
    (1)
  • Panama
    Panama
    (1)
  • China
    China
    (1)
  • Kenya
    Kenya
    (1)
  • Hungary
    Hungary
    (1)

Region

  • North America
    North America
    (17)
  • Europe
    Europe
    (152)
  • Asia Pacific
    Asia Pacific
    (3)
  • Oceania
    Oceania
    (13)
  • South America
    South America
    (15)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (3)
10

Flexkeeping is the only option for us

Front Office Manager / Concierge from 75-99 room City Center Hotel in Bled (Slovenia)

Verified
6 months ago
First I would like to mention that the program is simple to use which is one of the most important things. It is also very reliable and it works as it should. Program is easy to modify with any of the request that you have for your property. Support of all the staff is 10/10 and at this point I would like to thank to all of you..
Country Slovenia
Front Office Manager / Concierge
Large Hotel
10

Everyone must have Flexkeeping ??

Housekeeping manager from 100 to 199 room Resort in Porec (Croatia)

Verified
7 months ago
-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rubene
Country Croatia
Housekeeping manager
Large Hotel
10

Flexkeeping Sets the Standard!

Executive Housekeeping Manager from 50-74 room Extended Stay & Serviced Apartment in Adelaide (Australia)

Verified
7 months ago
All three of our properties, Miller, Franklin and Frome Apartments has taken its hospitality game to an entirely new level with Flexkeeping. This housekeeping software is nothing short of outstanding. From seamless task management to impeccable communication, Flexkeeping has transformed the way we operate. Gone are the days of manual assign...
Country Australia
Executive Housekeeping Manager
Mid-Sized Hotel
10

Amazing software for hotels!

Front Office Manager from 50-74 room Bed & Breakfast & Inn in Opatija (Croatia)

Verified
8 months ago
Efficient and precise instructions for all hotel departments, reduces miscommunication and makes tasks easier to accomplish, so definitely high recommendation for users!
Country Croatia
Front Office Manager
Mid-Sized Hotel
10

Essential for Housekeeping & Maintenance

Director from 10 to 24 room Bed & Breakfast & Inn in Wilmington (United States of America)

Verified
18 months ago
Love the forward planning showing when staff are available/not available and rostering based on demand Ease of use for all staff from mobile phones, paperless, instant communications between teams Cost tracking on linen, amenities and room supplies
Country United States of America
Director
Small Hotel
Ricardo from Flexkeeping replied
Thanks so much for taking the time to leave such great feedback. In Flexkeeping we value any improvement ideas to make our app always better.
8

Practical is intuitive

Gerente de Governança from 10 to 24 room Bed & Breakfast & Inn in Sao Paulo (Brazil)

Verified
18 months ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Country Brazil
Gerente de Governança
Small Hotel
9

The truth is that it streamlined the operation of the area and helped me to reflect what needed to be improved in terms of cleaning and maintenance of the hotel

Líder de HK en Selina Lima from 75-99 room Boutique in Miraflores (Peru)

Verified
18 months ago
One benefit is that the chambermaids see the status of their rooms in real time and it can be seen according to cleaning defects where each chambermaid fails to reinforce and give a 100% improvement. And in terms of maintenance, progress is being made and what is necessary is no longer forgotten and you can make a budget of what is going to...
Country Peru
Líder de HK en Selina Lima
Large Hotel
10

Excellent Experience with Flexkeeping, very flexible and willing to adjust

Manager Luxury Division from 200 to 499 room Boutique in Rovinj (Croatia)

Verified
18 months ago
- Very good software solution, easy to use for all level employees, goo value for money - Biggest advantage is their flexibility and willingness to customize and adjust to the needs of the property/company. - Solved and covers and improved our entire internal communication
Country Croatia
Manager Luxury Division
X-Large Hotel
10

fast, kind and professional support

Business Support Manager from 10 to 24 room City Center Hotel in Rovinj (Croatia)

Verified
18 months ago
- compliance with market trends - fast communication within Operations - ability to monitor room cleaning status - constant introduction of new functionalities - possibility of various analyzes
Country Croatia
Business Support Manager
Small Hotel
10

Unique system and great colaboration with the Flexkeeping team.

General Manager from 100 to 199 room Airport/Conference Hotel in Kopaonik (Serbia)

Verified
2 years ago
The most of benefits comes with functionalities. Improving the operation and communicatio. Lot of statistic data very usseful for day to day operstion.
Country Serbia
General Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Flexkeeping excels at streamlining housekeeping, maintenance, and operational workflows within hotels. With real-time updates, digital checklists, and seamless task delegation, it helps teams stay organized and responsive. The software integrates smoothly with PMS platforms, allowing hotels to automate routine tasks, monitor room status, and maintain effective communication between departments, all from a single interface.

Question:

What differentiates this product or service from the competition?

Answer:

Flexkeeping stands out with its focus on collaboration, automation, and real-time tracking. Its integrations with leading PMS providers and features like automated room assignments, preventive maintenance checklists, and AI-powered voice task assignment set it apart. Additionally, the software’s mobile accessibility and multilingual support enhance usability for diverse teams, reducing errors and improving operational speed.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Flexkeeping is ideal if you’re looking to enhance efficiency and maintain clear communication across departments. Consider training your team thoroughly on its automated features and integrations to maximize productivity and reduce manual processes. It’s particularly valuable for hotels aiming to boost guest satisfaction by responding swiftly to service requests and maintenance needs.

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Are you a consultant or vendor that recommends Flexkeeping? Leave a recommendation

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Support

Verified Support

Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

97%

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