Hudini Room Service

4.6 (15 REVIEWS)

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Indulge in Exquisite Delights: Hudini Inroom Dining - Elevating Guest Experience Beyond the Boundaries of the Hotel

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Ratings Summary

4.6
Excellent
Ease of Use
4.8/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hudini Room Service is the #2 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #85 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hudini’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hudini Room Service
Founded in 2018 | Headquarters in Hoboken (United States) | 72 employees
Hudini is a dynamic SAAS company specializing in elevating guest experiences within the hospitality industry. Our innovative solutions and technology-driven approach empower businesses to deliver exceptional service, optimize operations, and cultivate unparalleled customer satisfaction. Discover the transformative capabilities of Hudini and unlock new realms of success for your hospitality venture.

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Capabilities

Booking and Reservation

Omnichannel accessibility

Dynamic menus

Upselling software

POS integration

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Available Add-ons & Modules

In room service

In-Room Hotel Tablets

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Hudini Average Hudini

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0

Success Stories

0

References

15

Featured Customers

Success Stories

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Hudini doesn’t have any case studies available

Popularity by Segment

Size

5 | Medium (25-74 room)

5 | Large (75-199 room)

26 | X-Large (200+ room)

Country

14 | United Arab Emirates

4 | Morocco

3 | Mauritius

2 | India

2 | United States of America

2 | Qatar

1 | Saudi Arabia

1 | Bahrain

1 | Mexico

1 | Dominican Republic

1 | Italy

1 | Bahamas

1 | Philippines

1 | Singapore

Type

29 | Luxury Hotels

15 | Resorts

7 | Branded Hotels

1 | Bed & Breakfast & Inns

1 | Boutiques

1 | Casinos

1 | Extended Stay & Serviced Apartments

1 | Limited Service & Budget Hotels

Region

17 | Middle East

7 | Africa

5 | Asia Pacific

3 | North America

2 | Central America

1 | Europe

Category

25 | Hotel Guest Apps

15 | Mobile Ordering & Room Service

14 | Hospitality TV

6 | Contactless Check-in

1 | Upselling Software

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Hotelier Rating

Excellent
29
Very Good
6
Average
0
Poor
1
Terrible
0

Property Size

  • Medium (5)
  • Large (5)
  • X-Large (26)

Country

  • United Arab Emirates
    United Arab Emirates
    (14)
  • Morocco
    Morocco
    (4)
  • Mauritius
    Mauritius
    (3)
  • India
    India
    (2)
  • United States of America
    United States of America
    (2)
  • Qatar
    Qatar
    (2)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Bahrain
    Bahrain
    (1)
  • Mexico
    Mexico
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Italy
    Italy
    (1)
  • Bahamas
    Bahamas
    (1)
  • Philippines
    Philippines
    (1)
  • Singapore
    Singapore
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (5)
  • Middle East
    Middle East
    (17)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (7)
9

Innovative and effective!

Food and Beverage Corporate Systems Manager from 200 to 499 room Luxury Hotel in Santa Monica (United States of America)

Verified
1 months ago
We use Hudini for our custom hotel app. It is heavily used by our guests for in room dining, service requests and online bills. Our staff loves the decrease in calls to front desk and guests know where to go to find out general information about the hotel and amenities. Our younger crowd loves the modern alternatives to having to call front...
Country United States of America
Food and Beverage Corporate Systems Manager
X-Large Hotel
10

It is starting to look great

Director of IT from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
1 months ago
Knowledge of developers, close contact with account manager, transparent conversations, understanding of the requirements, proactiveness, nothing is impossible, always available
Country United Arab Emirates
Director of IT
X-Large Hotel
9

Agile and Adaptive

SVP of IT from 500+ room Branded Hotel in Nassau (Bahamas)

Verified
1 months ago
Exceptional responsiveness and follow through on requests and deep understanding of integrations and data residency. Understanding of multi-property requirements and User Experience.
Country Bahamas
SVP of IT
X-Large Hotel
9

One of the most versatile system to add to the guest room.

Asst. Director of IT from 200 to 499 room Luxury Hotel in Abu Dhabi (United Arab Emirates)

Verified
1 months ago
Very customer oriented, features tailored to meet current guest trends. The team is very supportive to attend any issues round the clock.
Country United Arab Emirates
Asst. Director of IT
X-Large Hotel
10

Simple & Elegnt

Pre - Opening Specialist from 100 to 199 room Luxury Hotel in دبي (United Arab Emirates)

Verified
2 months ago
The product is very simple and very easy to configure. The user interface is great and over all its a great experience for the guests.
Country United Arab Emirates
Pre - Opening Specialist
Large Hotel
10

Amazing Hotel In room Technology.

IT Support from 500+ room Luxury Hotel in Dubai (United Arab Emirates)

Verified
2 months ago
The flexibility of the system and fluidness of the interface, Prompt and right to the point customer support, Stable system.
Country United Arab Emirates
IT Support
X-Large Hotel
8

Hudini is always pro solution in that they are ready to solve any problems at hand

Project Manager from 500+ room Luxury Hotel in Dubai (United Arab Emirates)

Verified
2 months ago
Using the Hudini product for our mobile app solution has helped us offer a unique product for our guests with multiple customisations driven by our team and executed with Hudini's expertise. Using their base platform with features such as mobile ordering as well as new features we as a business have dreamed up has helped us offer more to ou...
Country United Arab Emirates
Project Manager
X-Large Hotel
9

Versatile solution to enhance our guests experience

N/A from 500+ room Bed & Breakfast & Inn in Punta Cana (Dominican Republic)

Verified
2 months ago
The level of integrations that they can provide also easy to adopt. Variety of solutions and the support is great as result oriented.
Country Dominican Republic
N/A
X-Large Hotel
10

The Vendor support is amazing.

Assistant IT Manager from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
2 months ago
Hudini is accor approved guest application.data is very safe.all the testing has been completedGuest can use all in 1 Bundle
Country United Arab Emirates
Assistant IT Manager
X-Large Hotel
8

Great team

DSI from 50-74 room Luxury Hotel in Marrakech (Morocco)

Verified
2 months ago
Team Diversity, project management, development, backend and frontend ,design team tend, bringing together individuals with different backgrounds, experiences, and expertise, which can lead to richer and more creative solutions.
Country Morocco
DSI
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

In our Project. This product provides what is the required design by our customer. In my experience as a partner of the Hudini team that is handled by Ms. Angeline Capiral, they are so approachable and providing their service on time.

Question:

What differentiates this product or service from the competition?

Answer:

Hudini team is a great partner that I can recommend to other companies. They are so professional and take all additional requests from the customer to provide a customer satisfaction service. They show how great team the Hudini is.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Continue the environment of the business as professionals. And, the continue to be humble and approachable all of the time. I never felt that Avaya and Hudini is different company as our project goes by. GREAT JOB Ms. Angeline.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Allan Gante Project Manager @ Avaya
RecommendationAvatar
Allan Gante Project Manager @ Avaya
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Support

Unverified

Hudini has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

93%

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