Tock

Ranked 6 (out of 127) in Restaurant Management Software

Restaurant Management Software

Reservation and table management built to help restaurants around the world highlight what makes the...

Ratings Snapshot

Certificate of Excellence
Read 10 reviews
100%
Recommend
HTR Score icon
HT SCORE
18 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
Tock has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #6 out of 127 in Restaurant Management Software

Ease of Use
5.0/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
5.0/5
Verified Customer Support

Tock’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Luxury Hotels 7 verified reviews
    100%
    7 verified reviews
  • Boutiques Leader: HOTELTIME
    100%
    6 verified reviews
  • Branded Hotels Leader: Oracle Hospitality
    100%
    3 verified reviews
  • Bed & Breakfast & Inns Leader: HOTELTIME
    100%
    1 verified reviews

Tock Overview

Top Alternative: Vento ePOS

Tock Overview

Tock is a comprehensive toolbox built to fundamentally change the way restaurants think about and run their business. This includes a robust reservation, guest, and table management system for restaurants of all sizes across the globe. Tock was founded in 2014 but the idea originated years before out of a simple frustration. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare...

About Tock

Founded in 2014 | Headquarters in Chicago United States | 27 employees

Integrates with

Tock doesn’t have any verified integrations. Check back later for new Tock integrations.

Pros & Cons

Like 100% recommend

Reservations Manager in Oldstead (United Kingdom)

The service standards are fully backed up with the performance of the software. Claims by Tock that their state of the art booking system would operate without a glitch have been fully supported by the evidence of our ti...

Operations Manager in Baltimore (United States)

This software provides a thoughtful approach to many industry challenges and the support team has simplified the set up process in our new restaurant. Opening in Washington, DC, is about networking and maintaining relat...

Operations Manager in Chicago (United States)

Using Tock has allowed us to successfully throw events both big and small in addition to the standard dining reservations. The support team from Tock is outstanding! They are very quick to respond and their understandin...

Food and Beverage Manager in Atlanta (United States)

Minor detail: Improvement with ability to select more than one table to modify. I would improve the reporting system. Running reports for different experiences and revenue/covers per experience would be really helpful.

Marketing Manager in Los Angeles (United States)

It's hard to say what is to dislike about Tock. If anything it's more of an issue on our end that setting up a third party vendor is not always easy with a corporation as large as ours, but the Tock team has been patient...

Operations Manager in Baltimore (United States)

Tock is web based and set up to work wirelessly and we have had a few issues with connectivity slowing down the process. More than likely this is a network issue on our end but all things considered, it may help to find...

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

Tock hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Tock Alternatives

View Tock alternatives

Find the perfect fit

Want to find out if Tock is the best fit for your hotel?

Take the Quiz
Quiz image profile

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • United Kingdom

10 Verified Tock Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 100% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Restaurant Management Software providers. It is advised that you ask for recent references before proceeding.

March 07, 2018

Tock Review: Tock understands the nuances of independent restaurant events and experience management.

Senior Director, Restaurant Marketing & Strategy from Luxury Hotels in San Francisco (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We are working with Tock to explore ways of bringing our hotel and restaurant properties to life through events and experiences & this platform understands our unique needs.

What do you dislike or think could be improved?

To be determined. We are happy thus far and working through what a full-scale integration could look like. Tock plays in a space that has some competitors with 'sticky' relationships that make a wholesal...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 31, 2018

Tock Review: Tock is supportive and intuitive and provides a thoughtful approach to many industry challenges

Operations Manager from Boutiques in Baltimore (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

This software provides a thoughtful approach to many industry challenges and the support team has simplified the set up process in our new restaurant. Opening in Washington, DC, is about networking and m...

What do you dislike or think could be improved?

Tock is web based and set up to work wirelessly and we have had a few issues with connectivity slowing down the process. More than likely this is a network issue on our end but all things considered, it ...

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

January 31, 2018

Tock Review: So Happy To Work with Tock!

Food and Beverage Manager from Luxury Hotels in San Jose (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

From the moment Tock was introduced to our operation, we knew that we would love it! Tock keeps us organized with all of the F&B events that we have each month, it allows us to have a very clear view of o...

What do you dislike or think could be improved?

I am sure that you will probably work on this in the future, but it will be great to have an option for a discount code. We have members that receive a discount and at this time we have to book them manua...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 16, 2018

Tock Review: A+ Customer Service & Ease of Use! Don't hesitate to reach out to Tock with any initial questions! The Tock te...

Marketing Manager from Luxury Hotels in Los Angeles (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Fast, responsive, anticipatory service of customer needs; easy to navigate set up process; understand their customer's needs and deliver a platform that fits those specific needs to a T.

What do you dislike or think could be improved?

It's hard to say what is to dislike about Tock. If anything it's more of an issue on our end that setting up a third party vendor is not always easy with a corporation as large as ours, but the Tock team ...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

January 16, 2018

Tock Review: Review of Tock Tix by The Black Swan at Oldstead (UK)

Reservations Manager from Boutiques in Oldstead (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The service standards are fully backed up with the performance of the software. Claims by Tock that their state of the art booking system would operate without a glitch have been fully supported by the ev...

What do you dislike or think could be improved?

Whilst Tock is designed to offer a very effective total booking system, a little more individual programming to incorporate particular requirements of each customer would take their offering to the next ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 12, 2018

Tock Review: I have worked in the hospitality industry for 20 years and Tock is hands down the best reservation software I...

General Manager from Luxury Hotels in San Francisco (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We started using Tock almost 2 years ago now. We were one of the first to start using Tock after it went public. Since then we have seen Tock upgrade and improve from what was already amazing software to...

What do you dislike or think could be improved?

Honestly, at this point there isn't anything I can complain about. Again, we've been using Tock from the beginning so we went through some of their growing pains with them but the system is really quite a...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Tock hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Resources & reports

View all

Popular Tock Integrations

Icon plug
Uh oh…looks like Tock doesn’t have any integrations listed.