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10 Best Destination Content/Trip Planning

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2021 Winner HotelTechAwards
Hoteliers voted FareHarbor as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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FareHarbor

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HT SCORE
11 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful booking software. Unmatched support. Founded in 2013 on a simple idea and a lot of hard work, FareHarbor’s mission remains constant: provide tour and activity opera...

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Hoteliers voted FareHarbor as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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Hoteliers voted Arcade Solutions AG as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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TourX (by Arcade Solutions)

HotelTech Logo score
HT SCORE
9 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Geography: Regional
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2021 Winner HotelTechAwards
Hoteliers voted Arcade Solutions AG as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted OnceThere as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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OnceThere

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HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Founded in 2015 and based in Austin, Texas, OnceThere is a platform that makes it easy for suppliers of tours & activities to distribute their services to everyone online or on a ...

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Hoteliers voted OnceThere as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Fiz.com as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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Fiz.com

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HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Fiz is a b2b destination content platform that brings places to life by curating all the information travellers seek. We deliver this content in real-time to travel and hotel comp...

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Hoteliers voted Fiz.com as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Arrivedo as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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Arrivedo (Personalized local guides)

HotelTech Logo score
HT SCORE
5 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Technology and curated content travelers love. Arrivedo helps travel brands tell unique stories with a map to improve user engagement. With Arrivedo, travelers explore unique Neig...

Geography: Regional
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Hoteliers voted Arrivedo as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted OurGuide as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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OurGuide

HotelTech Logo score
HT SCORE
5 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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  Our.Guide is a widget dedicated for hotels and created to ensure their guests’ pleasant stay.   The application provides customized guide including rich database of events a...

Geography: Regional
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Hoteliers voted OurGuide as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Unwrapped as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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Unwrapped Guides

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HT SCORE
5 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Offer a curated selection of local spots within walking distance, tuned to your customers’ own preferences From the best hipster bars to family-friendly activities, offer cu...

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Hoteliers voted Unwrapped as the #1 Destination Content/Trip Planning provider in the 2021 HotelTechAwards
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Recent Destination Content/Trip Planning News & Community Updates

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

SiteMinder
9 months ago

A new report by SiteMinder, the global hotel industry’s leading guest acquisition platform, has signalled the importance for Thailand’s hoteliers to employ new marketing, distribution and operational strategies to cater for the looming rise in domestic travel. SiteMinder’s latest Changing Traveler Report, based on nearly 600 survey responses, has found that close to two-in-three Thai locals are in the ‘planning’ phase of their next local trip, and almost 10 percent are actively booking. Of those surveyed, 74 percent intend to travel before the end of the year, including 42 percent in the next three months. The findings follow the announcement of a 22.4 billion baht (US$718 million) domestic stimulus package, which forms a part of the Thai Government’s efforts to soften the impacts of the coronavirus on the local tourism industry. SiteMinder’s regional vice president - Asia Pacific, Bradley Haines, says while the findings show a positive outlook for Thailand’s hoteliers who need local support more than ever before, they also mean a shift in strategy is needed. “To date, hotel arrivals in Thailand have largely comprised international guests. For the foreseeable future, and over the coming months especially, however, Thai hoteliers must ensure that they factor local travelers into their approach. Our study confirms that the majority of those travelers are currently organizing a getaway within the country while international borders remain largely closed,” says Bradley. “While the ‘travel bubble’ arrangements planned for the months ahead will help to create a substantial uptick in international bookings, the travels of locals are crucial to Thailand’s hotel businesses as they recover from the current pandemic. Our study suggests that the Thai Government’s stimulus package is having a strong influence on the decision-making process of local holidaymakers, and SiteMinder welcomes their newfound interest for the necessary rebound of our critical accommodation sector and economic wellbeing of the entire country.” Among other key findings, SiteMinder’s report has found that Thai accommodation seekers will be taking shorter holidays post-COVID in 47 percent of cases and will be taking longer trips only 11 percent of the time. Well-promoted health and safety practices are top of mind for travelers, with more than half (52 percent) voting those practices as the most important factor when booking their stays, followed by the ability to freely cancel or modify a booking (21 percent). Nearly three-in-five trips will be organized within a month of departure.

Keeping More Tourism Spend in Destinations is Crucial for a Sustainable Hospitality and Tourism Development in Africa.

Rainmaker.travel
1 year ago

A view from Thomas Mueller, Founder & CEO of rainmaker digital | www.rainmaker.travel The global travel, tourism and hospitality industry is constantly evolving. The internet has created shifts in traveler behavior, and new market players, business models, value chains, applications, systems, and platforms have made the day-to-day business of hospitality and tourism increasingly complex. Unfortunately, the hospitality and tourism industry has remained in the past, not adapting to these changes as it should be. It is not an innovative industry, except for various start-ups disrupting silo aspects. Emerging, small, medium and independent providers in destinations are increasingly unable to cope with these changes and the complexity of the modern marketplace. Just 10% of the 200,000+ hospitality and tourism providers in Africa have a digital presence and only 15% use technology in the operation and management of their businesses. This puts them at a significant disadvantage. They cannot partake in the digital paradigm shift, leaving them unable to create the business results in terms of occupancy, revenue and profit that would be possible, were they enabled to do so. These businesses have become fully dependent on the unsustainable value chain of DMC-Wholesale-Retail-Traveler. Traveler behavior has also changed. Their demands want and desires are very different from what they were like 10 years ago. A major change is that the organized group tours have given way to individual travel. This has had a huge impact, but the readily available information on the internet has had an even bigger impact. The traveler’s mental model of Dreaming, Planning, Booking & Paying, Experiencing and Sharing is now catered for online. A large number of people no longer travel for 3 or 4 weeks for their annual vacation, but travel 3 - 5 times a year for shorter periods on themed trips, such as city breaks or wellness escapes. Most African destinations languish in the past. They still provide and promote the same way as they did 10 or 15 years ago. They have not changed their offering, presentation, visibility, reputation, and distribution to adapt to the modern market and consumer. Today’s traveler researches their trip online for months, visiting hundreds of websites, social media and review platforms, and online travel agents before fixing their plans. In this, the dreaming and planning phase, they are in no rush. However, once they have made up their mind, their mindset shifts. They want instant gratification when it comes to booking and paying. 90% of African in-destination providers fail in this regard. The customer is ready to book, but providers are unprepared. They do not enable the customer to do business with them in the way they demand. When the customer shifts to the “instant gratification” mode, they do not want to email, send inquiry forms or telephone the business. They need a seamless process that fulfills their demands. This results in three types of losses for the destination and its businesses: The customer decides to go elsewhere, as it is just too complicated to make the itinerary booking. The customer takes their itinerary to a high street travel agent to make the booking on their behalf. The in-destination supplier loses 60% to 80% of their profit for no good reason. The customer uses online travel agents. Again, the in-destination supplier loses 60% to 80% of their profit. Due to the market power of large online travel agents, as well as Google who have also entered the market space, the traditional value chain is coming under intense pressure. New consumer-focused products are entering and disrupting the market as well, hunting for travelers. Large wholesale operators in major source markets have begun to utilize vertical integration strategies. Some have done this for the traveler already: the next step is the destination and the supplier. This will change the business in destinations forever. African in-destination suppliers continue to come under pressure from DMCs and traditional value chains, who demand that they offer lower rates and higher commissions, squeezing their decreasing profit margins. They demand extra payments for brochure contribution, exhibitions and fam-trips for travel companies, increasing the cost of distribution yet again. Many DMCs make block bookings to keep out other market players, effectively monopolizing inventory. Unsold rooms often only are released as little as 30 days prior to arrival with no compensation. This is an inventory that is hard for the supplier to sell, as African destinations are not known as last-minute destinations. DMCs often are running an unsustainable business model on the account of the supplier. In the long term, they harm the entire industry and the destination. In order to develop a sustainable African hospitality and tourism industry, it is critical to enable in-destination providers. A digital transformation strategy initiative enables them to do business with potential customers. Education, training, awareness and capacity building in African destinations is also critical, with training on market and technology aspects, as well as economic, social and ecological sustainability in the destination. It is rainmaker’s passion to democratize technology that only large organizations were able to afford previously. We enable African hospitality and tourism businesses to take part in the digital paradigm shift through our VISTA Destination Network Open Platform and Ecosystem and the Award Winning 5 Stages of Success managed services. Our Public-Private Partnership Model for Destinations and Tourism Authorities, and our Freemium business model for the VISTA.frontdesk booking application builds the foundation in terms of a Digital Transformation Initiative for the destination, aligned to the UNWTO Digital Transformation Strategy and the Tourism SDGs. We have also developed a local capacity building program, consisting of two master classes, a VISTA.sprint workshop, as well as training programs on visibility, reputation, and distribution management. This technical and capacity building enablement is of critical importance for a destination, its businesses, and its people. It allows the entire sector to keep more tourism spend in-destination and for its businesses to move towards economically, socially and ecologically sustainable hospitality and tourism development, increasing local prosperity.