Ratings Snapshot
99%
Recommend
#1
Popularity index
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #1 out of 27 in Digital Amenities
Ease of Use
4.7/5
ROI
4.8/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support
INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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INTELITY Guest Experience Platform Overview
INTELITY Guest Experience Platform Overview
INTELITY delivers a mobile-first hospitality platform designed to enhance the guest experience and improve operational efficiency. With mobile apps, in-room tablets, and more, guests have instant access to all of your services and conveniences. With over 150 integrations and a global portfolio of world-renowned brands and independent hotels, casinos, and resorts, INTELITY is one of the world’s l...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesINTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...
Other Products by INTELITY
1/4
Integrates with
- In-Room Hotel Tablets
- Staff Collaboration Tools
- Property Management Systems
Need a custom integration?
What customers love about INTELITY Guest Experience Platform
99% recommend
Head of IT
- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solution has just be...
General Manager in
Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.
Hotel Manager
This has given our small hotel the information that is needed to be able to operationally run the hotel, after COVID. Easy to use, great platform
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Intelity's guest experience platform that includes guest messaging, digital key, and other engagement features helps bridge the gap between staff and guests in a contactless manner. A fantastic product for hotels to take advantage of that caters to the specific needs of today's modern guest.
by Josh Binder (Nuvola) on October 26, 2021
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
Intelity has smartly built a cohesive one-stop shop for all digital tools related to the guest experience. Most competitors only do one or two things (i.e. Mobile Check-In + Digital Key), but Intelity does it all: Mobile Check-In, Credit Authorization, Digital Key, Guest Messaging, Mobile Ordering,...
by Josh Binder (Nuvola) on October 26, 2021
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make sure you have a PMS, POS, Payment Gateway, and ideally a service optimization ticketing system that integrates with Intelity. Integrations are key to ensuring all operational and guest communication processes are seamless.
by Josh Binder (Nuvola) on October 26, 2021
See more answers (1)
Recommended by
Josh Binder
Director of Business Development @ Nuvola
Josh Binder
Director of Business Development @ Nuvola
Want to go behind the scenes and see how INTELITY Guest Experience Platform works?
Clients & references
References & testimonials
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
Featured partners
INTELITY doesn’t have any featured partners
Case studies
INTELITY doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- United Kingdom
December 16, 2021
INTELITY Guest Experience Platform Review: Excellent System Integration and Digital Enablement for guests
CIO from Casinos in Las Vegas (United States of America)
Recommend
9/10
What do you like most?
Intelity is a key component in our integrated guest experience allowing us to provide technology in-room as well as via mobile devices. We look forward to building more features on their platform.
What do you dislike or think could be improved?
GEMS backend access for our operational teams so we are not as reliant on their support staff to manage any issues that arise.
Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5
December 13, 2021
INTELITY Guest Experience Platform Review: Exceptional Service
Applications Administrator from Resorts in Ocala (United States of America)
Recommend
10/10
What do you like most?
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest ex...
What do you dislike or think could be improved?
Would like to have the mobile dining APP have a direct pay with Credit Card feature. Would also like more functionality with User management in GEMS. Deleting Users and Activating them directly from porta...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
December 07, 2021
INTELITY Guest Experience Platform Review: Great mobile solution to assist in improving guest experience.
Senior IT Director from Resorts in Horseshoe Bay (United States of America)
Recommend
10/10
What do you like most?
Being able to integrate multiple systems and creating a seamless mobile app for our guest. Having one mobile application and not requiring our guest and members to download multiple apps.
What do you dislike or think could be improved?
AI functionality to give the users more options to be taken care of. Need to incorporate functions and features of hospitality AI systems take care of guest request and also giving the app a personality.
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
November 29, 2021
INTELITY Guest Experience Platform Review: Easy to use
Hotel Manager from Boutiques in Pittsfield (United States of America)
Recommend
10/10
What do you like most?
This has given our small hotel the information that is needed to be able to operationally run the hotel, after COVID. Easy to use, great platform
What do you dislike or think could be improved?
Hotel on North, is very happy with the platform and so far have not found anything that we think needs improving.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 24, 2021
INTELITY Guest Experience Platform Review: Great people to work with and a great system
Head of IT from Luxury Hotels in Englefield Green (United Kingdom)
Recommend
10/10
What do you like most?
- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solu...
What do you dislike or think could be improved?
- There was a churn of their Project Managers, we went through 4, however, the Intelity leadership was quick to jump in and take the lead in seeing the project through to completion.
Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
3
November 24, 2021
INTELITY Guest Experience Platform Review: Best in class
General Manager from Luxury Hotels in St. Joseph (United States of America)
Recommend
10/10
What do you like most?
Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.
What do you dislike or think could be improved?
The tablets we have break often, so those have issues. Constant battle trying to make sure rooms have proper tablets and are updated
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Implementation fee
Monthly subscription (/room/month)
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Mews
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Oracle OPERA PMS
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Manager
Intelity allows us to transform and digitize our hotel allowing for seamless guest experience and also automates processes on the backend. Our sales rep George was great to work with - very helpful and prompt replies to ...