INTELITY Guest Experience Platform

Ranked 1 (out of 24) in Digital Amenities

Digital Amenities

Enable a contactless hospitality experience with a complete solution that elevates the guest experie...

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
100%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 24 in Digital Amenities

Ease of Use
5.0/5
ROI
5.0/5
Implementation
4.3/5
Customer Support
4.7/5
Verified Customer Support

INTELITY has opened its internal systems to

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Most popular for
  • Branded 1 verified reviews
    100%
  • Boutique 1 verified reviews
    100%

INTELITY Guest Experience Platform Overview

INTELITY Guest Experience Platform Overview

INTELITY delivers a mobile-first hospitality platform designed to enhance the guest experience and improve operational efficiency. With mobile apps, in-room tablets, and more, guests have instant access to all of your services and conveniences. With over 150 integrations and a global portfolio of world-renowned brands and independent hotels, casinos, and resorts, INTELITY is one of the world’s l...

About INTELITY View website

Founded in 2008 | Headquarters in Orlando United States | 88 employees

INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...

Other Products by INTELITY

Integrates with

  • Guest Room Automation
  • In-Room Hotel Tablets
  • Housekeeping Software
Browse integrations (11 verified)

What customers love about INTELITY Guest Experience Platform

Like 100% recommend

Manager from Other

Intelity allows us to transform and digitize our hotel allowing for seamless guest experience and also automates processes on the backend. Our sales rep George was great to work with - very helpful and prompt replies to ...

Head of IT from Branded

- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solution has just be...

General Manager from Boutique in

Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Intelity's guest experience platform that includes guest messaging, digital key, and other engagement features helps bridge the gap between staff and guests in a contactless manner. A fantastic product for hotels to take advantage of that caters to the specific needs of today's modern guest.

by Josh Binder (Nuvola) on October 26, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Intelity has smartly built a cohesive one-stop shop for all digital tools related to the guest experience. Most competitors only do one or two things (i.e. Mobile Check-In + Digital Key), but Intelity does it all: Mobile Check-In, Credit Authorization, Digital Key, Guest Messaging, Mobile Ordering,...

by Josh Binder (Nuvola) on October 26, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure you have a PMS, POS, Payment Gateway, and ideally a service optimization ticketing system that integrates with Intelity. Integrations are key to ensuring all operational and guest communication processes are seamless.

by Josh Binder (Nuvola) on October 26, 2021

See more answers (1)
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Features

  • Voice recognition
  • Messaging Capabilities
  • Task Automation Capabilities
  • Unique guest amenity

Want to go behind the scenes and see how INTELITY Guest Experience Platform works?

Clients & references

References & testimonials

Testimonial avatar
INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we’re looking for from Brand Officials.
Micarl Hill SVP of Brand Development at the Forbes Travel Guide

Featured partners

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INTELITY doesn’t have any featured partners

Case studies

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INTELITY doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • United Kingdom

3 Verified INTELITY Reviews

Likelihood to Recommend
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November 24, 2021

INTELITY Guest Experience Platform Review: Great people to work with and a great system

Head of IT from Branded in Englefield Green (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- The Intelity solutioning team is very helpful and patient in listening to the requirements and going the extra mile to ensure the requirements being delivered are in line with expectations. - The solu...

What do you dislike or think could be improved?

- There was a churn of their Project Managers, we went through 4, however, the Intelity leadership was quick to jump in and take the lead in seeing the project through to completion.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
3

November 24, 2021

INTELITY Guest Experience Platform Review: Best in class

General Manager from Boutique in St. Joseph (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easily accessible with everything at your fingertips. Guests love the no touch /contact communication. Easy to request Anne amenities to your room and go on about your day.

What do you dislike or think could be improved?

The tablets we have break often, so those have issues. Constant battle trying to make sure rooms have proper tablets and are updated

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 17, 2021

INTELITY Guest Experience Platform Review: Great Platform. Great service.

Manager from Other in Middletown (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Intelity allows us to transform and digitize our hotel allowing for seamless guest experience and also automates processes on the backend. Our sales rep George was great to work with - very helpful and pr...

What do you dislike or think could be improved?

Everything has been great so far. Intelity allows independent hotels to take advantage of digital features. Intelity integrated with the systems we use and I know they’re always expending their integrat...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Monthly subscription (/room/month)

Recent News & Content

Recent press releases

Resources & reports

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INTELITY doesn’t have any free e-books or reports available

Popular INTELITY Guest Experience Platform Integrations

View all (11 INTELITY Integrations)