Akia Contactless Check-In

Ranked 6th (out of 47) in Self Service & Contactless Checkin

Self Service & Contactless Checkin

Welcome your guests safely with contactless check-in

Ratings Snapshot

Certificate of Excellence
Read 21 reviews
100%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 47 in Self Service & Contactless Checkin

Ease of Use
5.0/5
ROI
4.9/5
Implementation
4.9/5
Customer support
4.9/5
Verified Customer Support

Akia’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique 8 verified reviews
    100%
  • Limited Service 4 verified reviews
    100%
  • Resort 3 verified reviews
    100%
  • Branded 3 verified reviews
    100%
  • Motel 2 verified reviews
    100%
  • Hostel 1 verified reviews
    100%

Akia Contactless Check-In Overview

Akia Contactless Check-In Overview

Streamline new contactless operations and guest communications with the premier text messaging solution for hotels. Akia provides unlimited digital registration cards, integrates with most of PMS within hours.

About Akia View website

Founded in 2018 | Headquarters in Menlo Park United States | 5 employees

Other Products by Akia

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Guest Messaging Software
Browse integrations (7 verified)

What customers love about Akia Contactless Check-In

Like 100% recommend

General Manager from Resort

I'd been in search for a system where we could interact easily with guests and staff. With our current situation with COVID-19 it has solve a few of our concerns. User friendly with staff and guests. Safety is our to...

General Manager from Boutique

Self checking in guests at the hotel is so much smoother with their waiver option has been a life saver!! Communication with texting is so much simpler! We especially love that guests can get ahold of us after we go home...

Front Desk Agent from Resort

Working with Akia is great. It is easy to understand, and all of our staff enjoy the many benefits that come with them. - Guests are in constant contact - Check-ins are faster and smoother than ever - Extremely help...

Manager/Operations from Motel

Automated guest interaction initiates conversations flawlessly. I'm finding a positive number of guests using the registration card and communicating their needs- quick and easy. The in-stay guest questionnaire also pr...

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Expert Q&A and Partner Recommendations

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Akia hasn’t been recommended by any experts or partners yet

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Features

  • PMS Integration
  • PCI Compliant
  • Easy Room Selection
  • Upsell & Upgrade Functionality
  • Device Agnostic
  • Self Service Checkin
  • Self Service Checkout
  • Lobby Kiosk

Want to go behind the scenes and see how Akia Contactless Check-In works?

Clients & references

References & testimonials

Testimonial avatar
We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in h...
Alexander Mourelatos General Manager at the Mourelatos Lakeshore Resort
Testimonial avatar
We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attenda...
Yurgen Hohmeyer Owner at the Lake Clear Lodge & Retreat

Featured partners

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Akia doesn’t have any featured partners

Awards & Certifications

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Akia doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada

21 Verified Akia Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 63% below the category average.

Jun 14, 2021

Akia Contactless Check-In Review: Amazing & Easy to use platform

Front Office Manager from Branded in Park City (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Using Akia has made reaching out to our guests much easier. Between guests signing all of the E-Registration cards over the phone or any frequently asked questions which the AI takes care of automatically...

What do you dislike or think could be improved?

The only thing I would recommend is that when a guest signs the e-registration forms is that it also can be pulled over to the PMS system ( we are using AutoClerk Cloud.) Other than that it is all amazing...

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Jun 09, 2021

Akia Contactless Check-In Review: We love Akia!

Manager from Boutique in Port Angeles (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Akia feature we utilize the most is the pre-registration form for collecting guest info and allowing for a contactless, self-check-in experience. The fact that they were able to customize the fields t...

What do you dislike or think could be improved?

A few things that would make Akai all the more helpful to us would be the integration of automatically assigning door codes for August locks as part of the check-in instructions that are sent out. This wo...

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Jun 04, 2021

Akia Contactless Check-In Review: Useful

Revenue manager from Limited Service in Doral (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Before Akia, we as a hotel were receiving many negative reviews due to lack of communication. Akia has helped us on improving the negative feedback. Having registration sheets signed prior to arrival has ...

What do you dislike or think could be improved?

At this time I have not found any issues or inconvenience with the platform. I would recommend to any other company.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Jun 04, 2021

Akia Contactless Check-In Review: At Nuvo Suites we love Akia

Marketing coordinator from Limited Service in Doral (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Akia has improved our hotel reputation and our customer service. We found our reviews improved a lot, having the opportunity of getting a feedback before the guests check out, allowing us to make it up to...

What do you dislike or think could be improved?

It would be great to leave notes on a guest chat, so that we can see that internally. Have the registration cards saved on a file.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5
arrow review On Jun 11, 2021 Evan C. from Akia replied:
 Thanks for the great feedback. You can leave internal note on the guest profile and print reg card c... 

Apr 08, 2021

Akia Contactless Check-In Review: Akia Is Great!

Front Desk from Branded in Santa Maria (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We like that we can chat with guests while they're in their rooms. Easier now to provide services Love that we get instant feedback

What do you dislike or think could be improved?

I do not think that there is anything that needs to be improved. It has been working seamlessly for us thus far!

Customer support
5
Ease of use
5
Value for money
4.5
Implementation
4.5

Apr 07, 2021

Akia Contactless Check-In Review: Great Messaging system!

Manager from Motel in Estes Park (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We love AKIA! Guest communication and satisfaction is very important to us and our hotel. Our guests really enjoy the simplicity and convenience of a contactless check-in. Akia has helped us to respond to...

What do you dislike or think could be improved?

sometimes the automatic responses are incorrect or odd and we have to backtrack with the quest. It can be a problem but most of the time the guests understand.

Customer support
5
Ease of use
5
Value for money
5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Akia Contactless Check-In integrations

View all (7 Akia integrations)