Experience - Online Checkin and Pre-Checkin
Add-on
Sold with Experience Hotel’s Hotel CRM & Email Marketing offering

Ranked 9 (out of 49) in Contactless Check-in

Contactless Check-in

Pre check-in and Remote check-in App

Ratings Snapshot

Certificate of Excellence
Read 15 reviews
95%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Experience - Online Checkin and Pre-Checkin has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #9 out of 49 in Contactless Check-in

Ease of Use
4.7/5
ROI
4.3/5
Implementation
4.2/5
Customer Support
4.8/5
Verified Customer Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Experience - Online Checkin and Pre-Checkin Overview

Top Alternative: EasyWay Online Checkin

Experience - Online Checkin and Pre-Checkin Overview

With the Experience CRM, your guests have the option of speeding up their reception time. They can pre-check in online, fill out their form on a tablet at reception, or register remotely, directly from their smartphone to ensure social distancing.

About Experience Hotel

Founded in 2014 | Headquarters in Paris, France | 21 employees

Hotel CRM & Email Marketing Software. Experience is the all-in-one tool to manage your guest relationship

1/3

Integrates with

Experience Hotel doesn’t have any verified integrations. Check back later for new Experience Hotel integrations.

Pros & Cons

Like 95% recommend

Director of Operations from Boutique

easy use appreciated by the guests economy of paper emailings facility Very useful CRM Facility of creating emailings guest surveys sur mesure you keep in touch with our guests

Senior Manager from Boutique

Pouvoir communiquer avec les clients dès la réservation (pre-stay) Avoir un moyen de rectifier le tir (in stay) Avoir un recueil des commentaires les plus pertinents (positifs + négatifs) : post stay

Director from Hostel

The tool is well designed both to be efficient in our interactions with our customers, to allow us to easily personalize our communications and to reduce the loss of time in formatting. It makes it possible to follow the...

Director of Operations from Boutique

Nothing right now

Hotel Manager from Boutique

Nothing, everything is working properly. Soon they will ad the possibility to get an arrival list with the details we want to show (details we would be able to ad in the cardex of the guest) + they will had a short r...

digital communication from Resort in

Some details can be improved but the tools is very well thinked, really well customize for hotel customers management. Great!

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Expert Q&A and Partner Recommendations

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Experience Hotel hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

  • PMS Integration
  • PCI Compliant
  • Easy Room Selection
  • Upsell & Upgrade Functionality
  • Device Agnostic
  • Self Service Checkin
  • Self Service Checkout
  • Lobby Kiosk
  • Payment Provider Integration
  • Door Lock Integration

Active Markets

MARKETS SERVED
  • Asia Pacific
  • North America
  • South America
  • Europe
  • Middle East
  • Africa
VERIFIED MARKETS
  • France
  • Réunion
  • Greece

15 Verified Experience Hotel Reviews

Likelihood to Recommend
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This vendor is 76% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Contactless Check-in providers. It is advised that you ask for recent references before proceeding.

June 24, 2021

Experience - Online Checkin and Pre-Checkin Review: Très bon outil intuitif

Senior Manager from Boutique in Saint-Gilles les Bains (Réunion)

Recommend 9/10
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What do you like most?

Pouvoir communiquer avec les clients dès la réservation (pre-stay) Avoir un moyen de rectifier le tir (in stay) Avoir un recueil des commentaires les plus pertinents (positifs + négatifs) : post stay...

What do you dislike or think could be improved?

Avoir un accès plus visible au rapport de performance mensuel serait super. Les rapports de performance ne sont pas aussi complet.

Customer Support
3.5
Ease of Use
3.5
Value for money
2.5
Implementation
2.5

June 24, 2021

Experience - Online Checkin and Pre-Checkin Review: Great tools !

digital communication from Resort in Monestier (France)

Recommend 9/10
Full blue star
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Full blue star

What do you like most?

Great tools which make us earn time and customers. Thanks. Thanks to Experience Hotel all our customer mangement is automize, from the booking to the departure and after.

What do you dislike or think could be improved?

Some details can be improved but the tools is very well thinked, really well customize for hotel customers management. Great!

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4

June 24, 2021

Experience - Online Checkin and Pre-Checkin Review: Useful and inovative solutions

Owner from Serviced Apartment in Paros (Greece)

Recommend 9/10
Full blue star
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What do you like most?

I have been using the platform for the last 3 years and I very satisfied with the functionality it offers. The email strategy and in line check in are very reliable solutions and saved time of manual wor...

What do you dislike or think could be improved?

Everything works perfectly well. Few improvement noticed in the first time have been fixed. Customer service is also great and gives quality and quick solutions when needed.

Customer Support
5
Ease of Use
5
Value for money
3.5
Implementation
5

December 13, 2020

Experience - Online Checkin and Pre-Checkin Review: Excellent!

Deputy Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
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What do you like most?

Efficience! The global system is smart and easy to use. The whole team then is reactive to all our request every time we need them

What do you dislike or think could be improved?

Nothing. I would say that they are note reachable by phone but no matters because they are reactive by answering to our emails quickly

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2020

Experience - Online Checkin and Pre-Checkin Review: Very satisfied Original: très satisfaits

Front Office Manager from Boutique in Bonifacio (France)

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

We appreciate the ease of use, the responsiveness of our account manager, the very complete system, as well as the fun and practical extranet. Original: Nous apprécions la facilité d'utilisation, la r...

What do you dislike or think could be improved?

We are generally satisfied with the application we have. For the moment, no point for improvement that comes to mind spontaneously. Original: Nous sommes globalement satisfaits de l'application que nous ...

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
3.5

December 10, 2020

Experience - Online Checkin and Pre-Checkin Review: Top Hotel CRM and staff Original: Crm et staff au top

Proprietor from Hostel in Cannes (France)

Recommend 10/10
Full blue star
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What do you like most?

We chose Experience by participating in a webinar orchestrated by Tony Loeb, this CRM really sticks to what we were looking for: simplicity, professional and speed, the customer service is professional an...

What do you dislike or think could be improved?

Nothing, everything is perfect, small commercial gestures during this virus are welcome, we can't wait to send the emails for Christmas thank you Original: Rien , tout est parfait , des petits gestes com...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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