Experience - Online Checkin and Pre-Checkin
Add-on
Sold with Experience Hotel's Hotel CRM & Email Marketing offering

Ranked 8th (out of 47) in Self Service & Contactless Checkin

Self Service & Contactless Checkin

Pre check-in and Remote check-in App

Ratings Snapshot

Certificate of Excellence
Read 13 reviews
95%
Recommend
HTR Score icon
HT SCORE
63 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Experience - Online Checkin and Pre-Checkin has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 47 in Self Service & Contactless Checkin

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.4/5
Customer support
4.8/5
Verified Customer Support

Experience Hotel’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Experience - Online Checkin and Pre-Checkin Overview

Top Alternative: EasyWay Online Checkin

Experience - Online Checkin and Pre-Checkin Overview

With the Experience CRM, your guests have the option of speeding up their reception time. They can pre-check in online, fill out their form on a tablet at reception, or register remotely, directly from their smartphone to ensure social distancing.

About Experience Hotel

Founded in 2014 | Headquarters in Paris, France | 21 employees

Hotel CRM & Email Marketing Software. Experience is the all-in-one tool to manage your guest relationship

1/3

Integrates with

Experience Hotel doesn’t have any verified integrations. Check back later for new Experience Hotel integrations.

Pros & Cons

Like 95% recommend

Sales and Marketing Department from Boutique

We've been working with Experience for a few years now and we have enough step back to say how helpful this CRM tool is in our marketing strategy. It is a great assistance to process your online check in so when your gu...

Director from Hostel

The tool is well designed both to be efficient in our interactions with our customers, to allow us to easily personalize our communications and to reduce the loss of time in formatting. It makes it possible to follow the...

Reception from Hostel

- available and responsive technical assistance - tailor-made and elegant customer care - marketing: implementation of targeted campaign - management of all our contacts on a single platform. - automatically archive emai...

Owner from Serviced Apartment in

A few issues to address like: The place for “family name” does not display in the original form so you have to re edit it later. The passport asks for start date but not expiry which is the important one.

Sales and Marketing Department from Boutique

We do not have enough statistics to get proper infographics of who are our guests and to cross data. That would be great to improve this part.

Manager from Hostel

Possibility to order by different items the mails More explanation about the the possibility to block automatic mails Some changes are not possible by ourself like pictures or rate in the pre stay e mails

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Expert Q&A and Partner Recommendations

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Experience Hotel hasn’t been recommended by any experts or partners yet

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FIND THE PERFECT FIT

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GETTING STARTED

Download the 2021 Self Service & Contactless Checkin buyer’s guide

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Features

  • PMS Integration
  • PCI Compliant
  • Easy Room Selection
  • Upsell & Upgrade Functionality
  • Device Agnostic
  • Self Service Checkin
  • Self Service Checkout
  • Lobby Kiosk

Active Markets

MARKETS SERVED
  • Asia Pacific
  • North America
  • South America
  • Europe
  • Middle East
  • Africa
VERIFIED MARKETS
  • France
  • Greece

13 Verified Experience Hotel Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 77% below the category average.

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Self Service & Contactless Checkin providers. It is advised that you ask for recent references before proceeding.

Mar 13, 2021

Experience - Online Checkin and Pre-Checkin Review: A valuable partner to count on!

Owner from Serviced Apartment in Paros (Greece)

Recommend 9/10
Full blue star
Full blue star
Full blue star
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Full blue star

What do you like most?

In a family apart-hotel getting the correct marketing strategy solutions is a very important matter! Online checkin help us a lot to manage our time and interact safe with our guests. E-reputation is a...

What do you dislike or think could be improved?

A few issues to address like: The place for “family name” does not display in the original form so you have to re edit it later. The passport asks for start date but not expiry which is the importan...

Customer support
5
Ease of use
5
Value for money
4.5
Implementation
5

Dec 13, 2020

Experience - Online Checkin and Pre-Checkin Review: Excellent!

Deputy Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Efficience! The global system is smart and easy to use. The whole team then is reactive to all our request every time we need them

What do you dislike or think could be improved?

Nothing. I would say that they are note reachable by phone but no matters because they are reactive by answering to our emails quickly

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Dec 10, 2020

Experience - Online Checkin and Pre-Checkin Review: Very satisfied Original: très satisfaits

Front Office Manager from Boutique in Bonifacio (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

What do you dislike or think could be improved?

We are generally satisfied with the application we have. For the moment, no point for improvement that comes to mind spontaneously. Original: Nous sommes globalement satisfaits de l'application que nous ...

Customer support
4.5
Ease of use
4.5
Value for money
4.5
Implementation
3.5

Dec 10, 2020

Experience - Online Checkin and Pre-Checkin Review: Top Hotel CRM and staff Original: Crm et staff au top

Proprietor from Hostel in Cannes (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We chose Experience by participating in a webinar orchestrated by Tony Loeb, this CRM really sticks to what we were looking for: simplicity, professional and speed, the customer service is professional an...

What do you dislike or think could be improved?

Nothing, everything is perfect, small commercial gestures during this virus are welcome, we can't wait to send the emails for Christmas thank you Original: Rien , tout est parfait , des petits gestes com...

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Nov 03, 2020

Experience - Online Checkin and Pre-Checkin Review: Boosts direct sales and brings us closer to our customers Original: Booste les ventes en directe et nous rapp...

Director from Hostel in Annecy (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tool is well designed both to be efficient in our interactions with our customers, to allow us to easily personalize our communications and to reduce the loss of time in formatting. It makes it possib...

What do you dislike or think could be improved?

The Check-in Online tool is not comprehensive enough, perhaps being able to remotely take the customer's identity document. Customers don't use it enough either so probably improve communication (?) Orig...

Customer support
4.5
Ease of use
5
Value for money
4.5
Implementation
4

Nov 03, 2020

Experience - Online Checkin and Pre-Checkin Review: Perfect

Director of Operations from Boutique in Saint-Tropez (France)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

easy use appreciated by the guests economy of paper emailings facility Very useful CRM Facility of creating emailings guest surveys sur mesure you keep in touch with our guests

What do you dislike or think could be improved?

Nothing right now

Customer support
5
Ease of use
5
Value for money
n/a
Implementation
n/a

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

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