Zest Station by Stayntouch
Add-on
Sold with StayNTouch's Property Management Systems offering

Ranked 5th (out of 47) in Self Service & Contactless Checkin

Self Service & Contactless Checkin

Improve Operational Efficiency with a Self-Service Check-In for Guests

Ratings Snapshot

Certificate of Excellence
Read 34 reviews
90%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 47 in Self Service & Contactless Checkin

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer support
4.6/5
Verified Customer Support

StayNTouch’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Zest Station by Stayntouch Overview

Zest Station by Stayntouch Overview

StayNTouch's Guest Kiosk transforms your guests’ experience by streamlining the check-in, key retrieval and check-out processes by letting guests skip the line and get on with their stay.

About StayNTouch View website

Founded in 2012 | Headquarters in 7 United States | 61 employees

StayNTouch provides a fully cloud and mobile hotel property management system (PMS) that enables hotels to raise service levels, drive revenues, reduce costs, a...

Other Products by StayNTouch

Integrates with

StayNTouch doesn’t have any verified integrations. Check back later for new StayNTouch integrations.

What customers love about Zest Station by Stayntouch

Like 90% recommend

Vice President Digital Operations from Airport/ conference

The team is incredibly solutions oriented and works with us to solve new and complex problems that arise. The product is very simple to use and our teams can be trained in a couple hours vs

General Manager from Airport/ conference

The ease of use, both for guests and associates makes their PMS first class. Being cloud based, even during internet outages, the hotel can still run from mobile devices.

System Platform Manager from Bed & Breakfast

- Easy to learn and easy to use - Innovative - Great service - Fantastic to have self service kiosk and mobile check in/check out integrated in a PMS

Owner from Boutique

We are a new hotel that started with a legacy PMS and were immediately unhappy with the functionality and customer service. StayNTouch came highly recommended and delivered on all aspects from integrations to housekeepin...

Read reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Stayntouch is a well-designed and fully-featured hotel property management system. Zest provides useful guest functionality to reduce front-of-house staffing as well as introducing a feature that enables contactless check-in.

by Jason Shames (Skipper) on April 26, 2021

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

One of the Stayntouch main points of differentiation is their Rover API. This core architectural decision allows for broader options when it comes to systems connectivity. This is critically important for the modern hotel.

by Jason Shames (Skipper) on April 26, 2021

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

While considering the merits of an open architecture system, consider your border technical stack and the value of more seamlessly connecting guest data. There is a sunk cost fallacy associated with traditional on-premise systems and it is important to communicate to ownership the long-term value of...

by Jason Shames (Skipper) on April 26, 2021

See more answers (3)
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+ 1 recommend
Recommended by

Features

  • PMS Integration
  • PCI Compliant
  • Easy Room Selection
  • Upsell & Upgrade Functionality
  • Device Agnostic
  • Self Service Checkin
  • Self Service Checkout
  • Lobby Kiosk

Clients & references

References & testimonials

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StayNTouch doesn’t have any references available

Featured partners

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StayNTouch doesn’t have any featured partners

Case studies

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StayNTouch doesn’t have any case studies available

Awards & Certifications

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StayNTouch doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • Europe
VERIFIED MARKETS
  • United States
  • Sweden
  • Norway
  • Netherlands
  • United Kingdom
  • Austria
  • Belgium
  • Denmark
  • Switzerland

34 Verified StayNTouch Reviews

Likelihood to Recommend
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This vendor is 39% below the category average.

Mar 24, 2021

Zest Station by Stayntouch Review: Great Pre-Opening Support

General Manager from Boutique in Mountain View (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

StayNTouch has been very accessible and helpful with all our pre-opening questions. StayNTouch has worked with us to help design our guest experience.

What do you dislike or think could be improved?

Keep sending best practice information as it becomes available. Please include pictures of all the new Kiosks that have been deployed.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Mar 03, 2021

Zest Station by Stayntouch Review: Great PMS. Love it. Reminded me to the LightSpeed PMS. Great product

Hotel Manager from Boutique in New York (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

1- Love it. Reminded me to the LightSpeed PMS. Great product 2- Easy to Navigate. 3- Knowledge base articles/Videos ---great sources for self education. 4- Window base access. You can be anywhere to a...

What do you dislike or think could be improved?

Posting multiple charges for commission can be improved. Slow for now. Housekeeping work assignment. To show credit not time. Be able to assign out of service rooms like opera

Customer support
5
Ease of use
4.5
Value for money
5
Implementation
4.5
arrow review On Mar 09, 2021 Frewoini G. from StayNTouch replied:
 Hello, 

Thank you for your review! We're glad you're enjoying your experience with StayNTouch and g... 

Mar 01, 2021

Zest Station by Stayntouch Review: User Friendly

Manager from Boutique in New York (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy integration with our booking engine and payment gateway. Great customer oriented team always providing and offering current product and features. As well as a fully dedicated customer service team w...

What do you dislike or think could be improved?

The grid still needs some improving which will enable easier room assignment The ability to merge duplicate or multiple guest accounts Guest statistics is off, the reporting data needs improving in order ...

Customer support
5
Ease of use
5
Value for money
n/a
Implementation
n/a
arrow review On Mar 09, 2021 Frewoini G. from StayNTouch replied:
 Thank you for your detailed review. We're glad your experience with the product and service has been... 

Feb 25, 2021

Zest Station by Stayntouch Review: Zest

General Manager from Boutique in Concord (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Contactless and ease of use for the guests. This gives them there on safety during these times. Easy for them to adapt to.

What do you dislike or think could be improved?

I have been happy with the station since it was set up. The guests have adapted well and enjoy the system

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Feb 24, 2021

Zest Station by Stayntouch Review: Hotel Software for the 21st Century

General Manager from Boutique in Portland (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

*Simple and easy to use interface that makes training easy and doesn't overwhelm users with information they don't need. *Zest Station gives customers the option for contactless check-in/out *Fast custo...

What do you dislike or think could be improved?

*The reporting functions in StayNTouch is the program's biggest weakness. Many of the other platforms we have connected to StayNTouch are able to provide more analysis of StayNTouch's data than we can get...

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
5

Feb 16, 2021

Zest Station by Stayntouch Review: Modern and constantly evolving program

Rooms Manager from Boutique in Zürich (Switzerland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

• Simple and intuitive user interface • All in one solution (mobile check-in as well as a self-check-in option) • Support answers quickly and professionally

What do you dislike or think could be improved?

• There are some functions that are still missing but are continually developed on. This refers to non-essential things. • One issue is that you cannot create a master account for a company with seve...

Customer support
5
Ease of use
4.5
Value for money
n/a
Implementation
4

Pricing

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StayNTouch hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Zest Station by Stayntouch integrations

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