Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

A real performance tool

Directeur Hébergement from 500+ room Luxury Hotel in Monaco (Monaco)

Verified

24 days ago

Share review

Products Reviewed

Guest Messaging Software

Upselling Software

Hotel Chatbots

Mobile Ordering & Room Service

Contactless Check-in

What do you like most?

Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Easy Way at the hotel was exceptional: attentive, efficient, efficient, it was a real pleasure to work with her and of course all the Easy Way teams Quick and efficient responses to any request from us It's a real pleasure to work between professionals Easy Way is appreciated by customers who are pleasantly surprised that it works so well. It allows us to adapt to the needs and habits of customers, to be closer to them and better understand them in order to better satisfy them. Easy Way is an additional source of income by selling upgrades to Accommodation or by selling a la carte menus or dishes in our various restaurants Facility for customers who can contact us 24 hours a day and receive an instant response in their native language. Customers are in more and more of a hurry and do not wish to wait for the administrative formalities. They have the possibility to do an online check in and record all the necessary information even before arriving at the hotel Easy Way allows us to follow the client during his stay, to ensure his satisfaction, to sell him services in making various proposals to him. Easy Way allows us to follow the customer after they have left the hotel, to keep in touch with them and to encourage them to book again quickly. Easy way is a very good tool that allows us to recruit more customers to the brand's loyalty club, to present the various advantages. Live Chat with our customers allows us to be efficient and professional. It allows us to improve our image of quality of service but also of modernity with our customers.

What do you dislike or think could be improved?

We have been using it for less than a month so it is difficult to be precise. Be able to have the same configuration on a mobile phone for more mobile use

very satisfied

duty & operations manager from 200 to 499 room City Center Hotel in Ramat Gan (Israel)

9 months ago

easy to use , very helpful and encouraging sales , creates good communications with guests , interface easy to operate

An easy platform to upsell activities, handle guests request / issued even before guests check in to hotel

Assistant Chief Engineer from 100 to 199 room Luxury Hotel in (Maldives)

Easy to communicate the guests, upsell activities. Also guests can share their requests, concerns while they are enjoying any part of the hotel and we can assist them while they’re are enjoying.

Excellent software

Hotel Manager from 100 to 199 room Luxury Hotel in (Maldives)

Guest messaging software makes it easier to communicate. It helps us to attend guest requests and any inquiries they may have promptleven prior to their arrival.

Guest communication to the next level

FOM from 200 to 499 room City Center Hotel in Ramat Gan (Israel)

Easyway makes it so easy for us to communicate with guests. It's a great platform that serves us in more ways than one- the online check in and upselling capabilities are invaluable to our operations too and we love using the system.

How Easyway's guest messaging took Kfar Maccabiah's guest communication to the next level

Available and quality services for the guest

digital manegers from 25-49 room Bed & Breakfast & Inn in Metula (Israel)

Availability for guests by messages instead of phone calls - saves time for the reception staff . There is a place to make all the information available to the guest in an orderly manner and thus save his uncertainty in hospitality

Guest messaging

Reservation mgr from 100 to 199 room Resort in Eilat (Israel)

contact with the guest- reply to any requests nothing else to add, but i like to thank barak for his assistance . like the platform

Communication & Upselling

Marketing Executive from 50-74 room Bed & Breakfast & Inn in (United Kingdom)

It offers an engaging way of communicating with the guests through SMS or WhatsApp in every language as well as an opportunity for us to promote an upselling strategy by focusing on early check-in or late check-out. It also enable us to do online check-ins reducing the waiting time for guests at the reception. Shani Lom has been very helpfu...

Easy to contact to the guest

Assist front office manager from 100 to 199 room Luxury Hotel in (Maldives)

The best thing is communications. We found that we can chat with the guest before there arrival. Easy to upsell

Company	Functionality
SiteMinder 91% recommended by 1428 hotels	Rate Shopping & Market Intelligence +8 more
Cloudbeds 91% recommended by 1106 hotels	Channel Managers +3 more
Little Hotelier 89% recommended by 643 hotels	Hotel Management Software
RoomRaccoon 97% recommended by 509 hotels	Booking Engine +3 more
This integration hasn’t been verified by hotelkit yet. hotelkit 95% recommended by 479 hotels	Staff Collaboration Tools
Oracle Hospitality 89% recommended by 414 hotels	Property Management Systems
This integration hasn’t been verified by ThinkReservations yet. ThinkReservations 97% recommended by 411 hotels	Property Management Systems
RateGain 93% recommended by 399 hotels	Metasearch & Ad Tech
Duetto 93% recommended by 326 hotels	Business Intelligence
RMS 86% recommended by 326 hotels	Hotel Management Software

Discover Apps

Resources

Get Advice

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling