EasyWay

Ranked 2 (out of 54) in Guest Messaging Software

Guest Messaging Software

Contactless communication with your guests

Ratings Snapshot

Certificate of Excellence
Read 159 reviews
97%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 54 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

EasyWay has opened its internal systems to

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Most popular for
  • Boutique 60 verified reviews
    97%
  • Branded 28 verified reviews
    99%
  • City Center 14 verified reviews
    100%
  • Resort 14 verified reviews
    94%
  • Bed & Breakfast 11 verified reviews
    96%
  • Vacation Rental 4 verified reviews
    100%
  • Extended Stay 4 verified reviews
    78%
  • Hostel 4 verified reviews
    98%
  • Airport/ conference 3 verified reviews
    100%
  • Serviced Apartment 2 verified reviews
    100%
  • Budget 1 verified reviews
    100%

EasyWay Overview

EasyWay Overview

Automatically engage with your guests via their preferred way of communication to increase your bottom line. EasyWay platform allows you to instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger, and more in their choice of +100 languages.

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Business Intelligence
Browse integrations (67 verified)

What customers love about EasyWay

Like 97% recommend

Guest Relations Manager from Bed & Breakfast

To make “connection” with the guest before actual check in. Possibility to improve his stay even before the stay ;)

Manager from Boutique

Superior guest communication Great customer service Fantastic guest feedback on the service

Operations Manager from Boutique

Very friendly, easy to use (for guests and employees as one), gives a great solution for hotel - guest communication

Front Office Manager from City Center

it is really overwhelming with what joy and engagement our partners from Easyway are working on the optimization and implementation of our and also completely new ideas! within a short time we were able to raise the comm...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Easy Way has the best features needed from the hotelier to handle the customer journey. It allows very easy, quick and direct contact with the guests on line and on real time. The ability to take care of the Pre Check in , online payment and hotel's portal makes it very complete and care of all st...

by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021

See more answers (24)
Question:

What differentiates this product or service from the competition?

Answer:

[INVALID WEBSITE] One of the main advantages is the very quick, professional service and approach. Each need from the hotel is well defined and taken care by the customized solution. Also it has a proven advantages in creating an incremental revenue increase in so many aspects, internally by the ho...

by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021

See more answers (24)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A real Customer Journey Toll : The ability to have easy, quick, useful , on line contact with the guests , time saving with automatic answers before the guests arrival on common repetitive questions and on line check in and pre payment, all in one simple cloud platform, with a quick ROI and incremen...

by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021

See more answers (24)
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+ 22 recommend
Recommended by Show More (20)

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how EasyWay works?

Clients & references

References & testimonials

Testimonial avatar
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
Narine  Davtyan General Manager at the Nova Hotel Yerevan
Testimonial avatar
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Yosef Cohen Guest Relations Manager at the Crowne Plaza Tel Aviv City Center, an IHG Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • Germany
  • Netherlands
  • United Kingdom
  • United States of America
  • Malaysia
  • Belgium
  • Monaco

159 Verified EasyWay Reviews

Likelihood to Recommend
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December 18, 2021

EasyWay Review: EasyWay allows a quick and direct response to the guest

אחמשית קבלה from Resort in Netanya (Israel)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

A more personal connection is established with each guest when he can contact us at any stage of the stay. The ability to answer the guest accurately and quickly and know that he will receive a mobile ans...

What do you dislike or think could be improved?

At the moment guests have the option to send us voicemails, it would have been more helpful if the messages could be heard at the click of a button unlike downloading the file as the format works now.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

December 15, 2021

EasyWay Review: Great service. Perfect product

GM from Budget in Haifa (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Perfect product. Helps a lot with the hotel's customer service... Easy to use Guests like it!!! Will highly recommended it for other colleges

What do you dislike or think could be improved?

None...all works perfect Like it just like that The company have a perfect service and willing to help and resolve any problem

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

EasyWay Review: My work experience with EasyWay

Guest Service Agent from Extended Stay in Antwerpen (Belgium)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Everything now happens online and the guests feel comfortable asking the questions via the chat and EasyWay adapts perfectly to that! EasyWay is certainly keeping up with the times.

What do you dislike or think could be improved?

The automatic messages that EasyWay sends is sometimes too much and there is always a lot of repetition of EasyWay itself in the chat which makes some guests confused.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 14, 2021

EasyWay Review: Excellent and userfriendly

Duty Manager from Other in Kuala Lumpur (Malaysia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is easy to use and we are able to talk to our guests regularly which we were not able to do in the past.

What do you dislike or think could be improved?

The automatic messaging could be a bit better as sometimes it is done in a way which can be a little confusing.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 14, 2021

EasyWay Review: Easy to use with guests!

Resort Host from Other in Kuala Lumpur (Malaysia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Guests seem to like to chat with us and have a lot of queries which we can answer and because of that they have a better experience with us!

What do you dislike or think could be improved?

We need to upload more information into the guest portal so that we do not have to answer so many questions to the guests.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

EasyWay Review: On-boarding Experience

ICT Director- Hotel Openings and OPerations from Other in Kuala Lumpur (Malaysia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The process of on-boarding was very simple and the team was very helpful to accommodate our queries, guest seems to be very happy with the solution provided by EasyWay.

What do you dislike or think could be improved?

We are still understanding the full flow of system with regards to features such as payment, online check-in and digital key.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

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EasyWay doesn’t have any free e-books or reports available

Popular EasyWay Integrations

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