EasyWay

Ranked 1 (out of 57) in Guest Messaging Software

Guest Messaging Software

Contactless communication with your guests

Ratings Snapshot

Certificate of Excellence
Read 87 reviews
99%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 57 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

EasyWay has opened its internal systems to

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Most popular for
  • City Center 26 verified reviews
    98%
  • Boutique 18 verified reviews
    99%
  • Branded 15 verified reviews
    100%
  • Extended Stay 5 verified reviews
    100%
  • Bed & Breakfast 4 verified reviews
    93%
  • Resort 4 verified reviews
    100%
  • Vacation Rental 3 verified reviews
    100%
  • Hostel 2 verified reviews
    100%

EasyWay Overview

EasyWay Overview

Automatically engage with your guests via their preferred way of communication to increase your bottom line. EasyWay platform allows you to instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger, and more in their choice of +100 languages.

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 16 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

Integrates with

  • Booking Engine
  • Business Intelligence
  • Central Reservations Systems
Browse integrations (50 verified)

What customers love about EasyWay

Like 99% recommend

Guest Relations Manager from Bed & Breakfast

To make “connection” with the guest before actual check in. Possibility to improve his stay even before the stay ;)

Manager from Boutique

Superior guest communication Great customer service Fantastic guest feedback on the service

Operations Manager from Boutique

Very friendly, easy to use (for guests and employees as one), gives a great solution for hotel - guest communication

Front Office Manager from City Center

it is really overwhelming with what joy and engagement our partners from Easyway are working on the optimization and implementation of our and also completely new ideas! within a short time we were able to raise the comm...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The product does guest communication of all kinds, in every form it can take. It is flexible and it allows hotels to craft their guest journey by their specific needs - ranging from contactless communication, online check-in, and upselling options and more.

by Michail Tzouvelekis (Fornova) on December 15, 2020

See more answers (17)
Question:

What differentiates this product or service from the competition?

Answer:

The team behind this company is unique - their approach is to think about the guests first, since they know it will reflect in the hotels’ bottom line (which I think is a very smart move). They are data-driven and you can really feel it. Product-wise, their interface is much more user friendly.

by Michail Tzouvelekis (Fornova) on December 15, 2020

See more answers (17)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Integration wise, when you consider whether you should go for the 1way integration or the 2way integration - go for the 2way option. It might be more expensive but the high level of automation is worth it.

by Michail Tzouvelekis (Fornova) on December 15, 2020

See more answers (17)
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+ 15 recommend
Recommended by Show More (13)

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how EasyWay works?

Clients & references

References & testimonials

Testimonial avatar
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
Narine  Davtyan General Manager at the Nova Hotel Yerevan
Testimonial avatar
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Yosef Cohen Guest relations Manager at the Crowne Plaza Tel Aviv City Center

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • Germany
  • United Kingdom
  • United States
  • Netherlands
  • Greece
  • Italy
  • Indonesia

87 Verified EasyWay Reviews

Likelihood to Recommend
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Sep 19, 2021

EasyWay Review: It's a great system to work with on guest relations

General Manager from Resort in (Indonesia)

Recommend 10/10
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What do you like most?

Easyway's messaging feature has helped our hotel grow immensely. Our guests feel super comfortable trusting us and message us. It builds excellent engagement within our hotel and guest relationships and a...

What do you dislike or think could be improved?

While no translation application is ever 100% correct, Easyway always keeps us updated with the new features and any hiccups we've encountered along the way. They're always willing to listen to our sugges...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 19, 2021

EasyWay Review: Easyway allows our team to work efficiently, and guests love that it's contactless

Front Desk Manager from Resort in (Indonesia)

Recommend 10/10
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What do you like most?

I've loved that we could chat with our guests promptly, allowing us to anticipate their needs before check-in time and during their stay period. Easyway allows our team to work efficiently, and guests lov...

What do you dislike or think could be improved?

The only limitation is that we cannot chat with the guests again with the Whatsapp feature if the guests have not responded to us within 24 hours.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 13, 2021

EasyWay Review: We love how simple and concise EasyWay's platform is

Director of Hotel Operations from Boutique in La Seyne-sur-Mer (France)

Recommend 10/10
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What do you like most?

We love how simple and concise EasyWay's platform is. While running a busy hotel, we can always rely on their system to help keep everything organized. Whether it be the messaging or the guest portal, we ...

What do you dislike or think could be improved?

EasyWay knows it's difficult to run a busy hotel sometimes, so they are very patient and willing to help and adapt quickly when contacting them about anything that arises. We've had no real issues working...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Aug 30, 2021

EasyWay Review: We have seen huge progress in communication with our in-house guests.

General Manager from City Center in Tel Aviv-Yafo (Israel)

Recommend 10/10
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What do you like most?

Thanks to the personalized guest journey powered by EasyWay, we have seen huge progress in communication with our in-house guests. The feature not only contributed significantly to the overall guest satis...

What do you dislike or think could be improved?

We haven't had any issues with the system so far, EasyWay keeps improving their products to make our guests and staff members even happier.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Aug 30, 2021

EasyWay Review: We love EasyWay!!

Front desk manager from City Center in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
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What do you like most?

Their platform has been especially useful during the pandemic, when rules and regulations are constantly changing. We've been able to keep up with our guests' questions and inquiries 24/7, and we've even ...

What do you dislike or think could be improved?

It's too early for me to say. So far the system has been working really well for us and we highly recommend it!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Aug 25, 2021

EasyWay Review: Seamless guest experience during COVID19

Front Desk Manager from Boutique in Tel Aviv-Yafo (Israel)

Recommend 10/10
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What do you like most?

After the COVID-19 pandemic began, the hotel industry knew our jobs and lives would be forever changed. Since we found EasyWay, we've been able to guarantee our guests can have a relaxing, calm vacation w...

What do you dislike or think could be improved?

EasyWay knows how much the hotel industry has changed over the course of a few years, so whenever we need to contact them about anything, they are quick to listen and reply. They're great to work with and...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent press releases

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Resources & reports

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Popular EasyWay Integrations

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