Ratings Snapshot
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Ranked #4 out of 57 in Guest Messaging Software
EasyWay has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreEasyWay Overview
EasyWay Overview
Automatically engage with your guests via their preferred way of communication to increase your bottom line. EasyWay platform allows you to instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger, and more in their choice of +100 languages.
About EasyWay View website
Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employeesEasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...
Other Products by EasyWay
Integrates with
- Property Management Systems
- Marketplaces & Integrators
- Channel Managers
What customers love about EasyWay
Manager from Boutiques
Superior guest communication Great customer service Fantastic guest feedback on the service
Operations Manager from Boutiques
Very friendly, easy to use (for guests and employees as one), gives a great solution for hotel - guest communication
Front Office Manager from City Center Hotels
it is really overwhelming with what joy and engagement our partners from Easyway are working on the optimization and implementation of our and also completely new ideas! within a short time we were able to raise the comm...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Easy Way has the best features needed from the hotelier to handle the customer journey. It allows very easy, quick and direct contact with the guests on line and on real time. The ability to take care of the Pre Check in , online payment and hotel's portal makes it very complete and care of all st...
by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021
See more answers (24)What differentiates this product or service from the competition?
[INVALID WEBSITE] One of the main advantages is the very quick, professional service and approach. Each need from the hotel is well defined and taken care by the customized solution. Also it has a proven advantages in creating an incremental revenue increase in so many aspects, internally by the ho...
by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021
See more answers (24)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
A real Customer Journey Toll : The ability to have easy, quick, useful , on line contact with the guests , time saving with automatic answers before the guests arrival on common repetitive questions and on line check in and pre payment, all in one simple cloud platform, with a quick ROI and incremen...
by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021
See more answers (24)Features
Clients & references
References & testimonials
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Case studies
- Meet Crowne Plaza Tel Aviv Center
- Crowne Plaza Tel Aviv City Center
- Branded Hotels in Tel Aviv-Yafo
- Taking guest engagement to the next level at The Norman Hotel
- The Norman Tel Aviv
- Boutiques in Tel Aviv-Yafo
Awards & Certifications
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Israel
- Netherlands
- Germany
- Belgium
- United Kingdom
- United States of America
- Malaysia
- Monaco
June 19, 2022
EasyWay Review: The system is smart and knows how to identify the customer's needs without a problem and sell while providing...
מנהלת מועדון הרימון UP SALE from City Center Hotels in Nahariyya (Israel)
What do you like most?
Quick response to the customer Also the receipt has a simple sales load The customer is very satisfied with the bot that knows how to give an immediate response to any type of sale or service
What do you dislike or think could be improved?
We'll be happy if Easyway can consider an option to connect hotels that have a sale point.
May 16, 2022
EasyWay Review: Very nice and useful product
Revenue Manager from City Center Hotels in Ramat Gan (Israel)
What do you like most?
very up to date , easy to use, very responsive , has automotic language translation generally I like it !
What do you dislike or think could be improved?
automatic template answers if it could make updates directly to the product managing system that is all I can say
May 12, 2022
EasyWay Review: Excellent service
manager from Boutiques in Rehovot (Israel)
What do you like most?
That the company is open to offers and developments and that there are innovations all the time and of course the very good and available service of Barak
What do you dislike or think could be improved?
Barak's excellent service that answers all requests and of course the ease and accessibility that the software provides to hotel guests
May 09, 2022
EasyWay Review: Great partnership with Easyway
Marketing and communication manager from Limited Service & Budget Hotels in Antwerpen (Belgium)
What do you like most?
Thanks to our collaboration and feedback from the teams, we were able to improve our customer service by communicating more easily to our customers before and during their stay. And above all, we were abl...
What do you dislike or think could be improved?
Perhaps the possibility of being able to go by SMS and telephone and not by Whatsapp for people who do not have whatsapp?
May 08, 2022
EasyWay Review: Probably the best invention to help hoteliers improve customer satisfaction
Guest Relation and Duty Manager from Luxury Hotels in Brussel (Belgium)
What do you like most?
The speed and the ease to communicate with our customers.Plenty of positive and surpised reaction from our most loyal customers
What do you dislike or think could be improved?
The malfunction of certain automatic replies but luckily the assistance, feedback provided by the EasyWay Team make it easier to understand certain specific situation
March 21, 2022
EasyWay Review: Very simple to use
Sales Manager from Branded Hotels in Tel Aviv-Yafo (Israel)
What do you like most?
The interface is so simple! It only took about 3 minutes to set it up and use it. It is also highly intuitive for users, and all of the communication looks like whatsapp and other chat apps.
What do you dislike or think could be improved?
They are great ! But maybe adding a feature to differentiate between guests will be good (Family, VIP, etc). Some better returning guests identification can be great
Pricing
Recent News & Content
Recent articles
Recent press releases
Resources & reports
EasyWay doesn’t have any free e-books or reports available
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Guest Relations Manager from Bed & Breakfast & Inns
To make “connection” with the guest before actual check in. Possibility to improve his stay even before the stay ;)