Easyway (by Duve)

4.8 (261 REVIEWS)

HTR Score icon
HT Score  
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digital guest communication

Easyway is popular in Israel, United Kingdom, Germany, Indonesia and Belgium.

Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Easyway (by Duve) is the #19 most trending product in the Guest Messaging Software category (out of 66) and the #719 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Easyway has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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88 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Easyway (by Duve)
Founded in 2019 | Headquarters in Tel Aviv (Israel) | 21 employees
Automatically engage with your guests via their preferred way of communication to increase your revenue per guest. Easyway's guest messaging tool allows you to instantly connect with your guests via different messaging platforms in +100 languages.

Capabilities

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Easyway doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Easyway Average Easyway

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Popularity by Segment

Size

7 | X-Small (1-9 room)

34 | Small (10-24 room)

80 | Medium (25-74 room)

81 | Large (75-199 room)

64 | X-Large (200+ room)

Country

129 | Israel

18 | United Kingdom

15 | Germany

15 | Indonesia

15 | Belgium

10 | Maldives

9 | Netherlands

8 | Malaysia

7 | Thailand

5 | United States of America

5 | Italy

5 | Austria

5 | Monaco

4 | Armenia

3 | Mexico

3 | Czech Republic

2 | Greece

2 | Finland

2 | France

1 | Switzerland

1 | Hungary

1 | Jordan

Type

126 | Luxury Hotels

114 | Boutiques

72 | Branded Hotels

65 | City Center Hotels

65 | Resorts

30 | Hostels

18 | Bed & Breakfast & Inns

18 | Limited Service & Budget Hotels

14 | Airport/Conference Hotels

12 | Extended Stay & Serviced Apartments

12 | Vacation Rentals & Villas

6 | Motels

3 | RV Parks & Campgrounds

1 | Casinos

Region

130 | Middle East

83 | Europe

44 | Asia Pacific

8 | North America

Category

261 | Guest Messaging Software

146 | Upselling Software

143 | Contactless Check-in

72 | Hotel Chatbots

29 | Mobile Ordering & Room Service

Hotelier Rating

Excellent
250
Very Good
22
Average
7
Poor
0
Terrible
0

Property Size

  • X-Small (7)
  • Small (34)
  • Medium (80)
  • Large (81)
  • X-Large (64)

Country

  • Israel
    Israel
    (129)
  • United Kingdom
    United Kingdom
    (18)
  • Germany
    Germany
    (15)
  • Indonesia
    Indonesia
    (15)
  • Belgium
    Belgium
    (15)
  • Maldives
    Maldives
    (10)
  • Netherlands
    Netherlands
    (9)
  • Malaysia
    Malaysia
    (8)
  • Thailand
    Thailand
    (7)
  • United States of America
    United States of America
    (5)
  • Italy
    Italy
    (5)
  • Austria
    Austria
    (5)
  • Monaco
    Monaco
    (5)
  • Armenia
    Armenia
    (4)
  • Mexico
    Mexico
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Greece
    Greece
    (2)
  • Finland
    Finland
    (2)
  • France
    France
    (2)
  • Switzerland
    Switzerland
    (1)
  • Hungary
    Hungary
    (1)
  • Jordan
    Jordan
    (1)

Region

  • North America
    North America
    (8)
  • Europe
    Europe
    (83)
  • Asia Pacific
    Asia Pacific
    (44)
  • Middle East
    Middle East
    (130)

Hoteliers say

NEW AI Review summary

Hoteliers like how EasyWay’s platform enhances communication with guests, enabling efficient service and consistent engagement before, during, and post-stay. As a method to increase revenue, its upselling features are praised for driving incremental sales of rooms and services. The automated messaging saves significant time and reduces the need for direct phone calls. However, some hoteliers mention challenges related to automatic messaging precision, system integration, and training staff on maximizing features. Overall, EasyWay stands out as a valuable tool for boosting sales, optimizing staff workflows, and improving guest satisfaction.

AI-generated from the text of customer reviews

Guest Communication Efficiency
System Reliability
Upselling Opportunities
Automated Messaging
Online Check-in
Language Translation
Integration with PMS
Training and Onboarding
Customizing Templates
Inaccuracies in Automatic Responses
10

A real performance tool

Directeur Hébergement from 500+ room Luxury Hotel in Monaco (Monaco)

Verified
10 months ago
Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Easy Way at the hotel was exc...
Country Monaco
Directeur Hébergement
X-Large Hotel
9

Guest communication to the next level

FOM from 200 to 499 room City Center Hotel in Ramat Gan (Israel)

Verified
2 years ago
Easyway makes it so easy for us to communicate with guests. It's a great platform that serves us in more ways than one- the online check in and upselling capabilities are invaluable to our operations too and we love using the system.
Country Israel
FOM
X-Large Hotel
10

very satisfied

duty & operations manager from 200 to 499 room City Center Hotel in Ramat Gan (Israel)

Verified
2 years ago
easy to use , very helpful and encouraging sales , creates good communications with guests , interface easy to operate
Country Israel
duty & operations manager
X-Large Hotel
10

A very very good way to contact with our guest's!

Hotel manager from 25-49 room Bed & Breakfast & Inn in Metula (Israel)

Verified
2 years ago
I love how easy it's become to contact our guests in a fast and efficient way! Our guests mentione alot how easy it is to contact us directly through "easyway"
Country Israel
Hotel manager
Medium Hotel
10

Available and quality services for the guest

digital manegers from 25-49 room Bed & Breakfast & Inn in Metula (Israel)

Verified
2 years ago
Availability for guests by messages instead of phone calls - saves time for the reception staff . There is a place to make all the information available to the guest in an orderly manner and thus save his uncertainty in hospitality
Country Israel
digital manegers
Medium Hotel
10

Excellent software

Hotel Manager from 100 to 199 room Luxury Hotel in (Maldives)

Verified
2 years ago
Guest messaging software makes it easier to communicate. It helps us to attend guest requests and any inquiries they may have promptleven prior to their arrival.
Country Maldives
Hotel Manager
Large Hotel
10

Easy to contact to the guest

Assist front office manager from 100 to 199 room Luxury Hotel in (Maldives)

Verified
2 years ago
The best thing is communications. We found that we can chat with the guest before there arrival. Easy to upsell
Country Maldives
Assist front office manager
Large Hotel
8

Communication & Upselling

Marketing Executive from 50-74 room Bed & Breakfast & Inn in (United Kingdom)

Verified
2 years ago
It offers an engaging way of communicating with the guests through SMS or WhatsApp in every language as well as an opportunity for us to promote an upselling strategy by focusing on early check-in or late check-out. It also enable us to do online check-ins reducing the waiting time for guests at the reception. Shani Lom has been very helpfu...
Country United Kingdom
Marketing Executive
Medium Hotel
10

An easy platform to upsell activities, handle guests request / issued even before guests check in to hotel

Assistant Chief Engineer from 100 to 199 room Luxury Hotel in (Maldives)

Verified
2 years ago
Easy to communicate the guests, upsell activities. Also guests can share their requests, concerns while they are enjoying any part of the hotel and we can assist them while they’re are enjoying.
Country Maldives
Assistant Chief Engineer
Large Hotel
8

Guest messaging

Reservation mgr from 100 to 199 room Resort in Eilat (Israel)

Verified
2 years ago
contact with the guest- reply to any requests nothing else to add, but i like to thank barak for his assistance . like the platform
Country Israel
Reservation mgr
Large Hotel
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