EasyWay

Ranked 4 (out of 57) in Guest Messaging Software

Guest Messaging Software

Contactless communication with your guests

Ratings Snapshot

Certificate of Excellence
Read 164 reviews
97%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 57 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

EasyWay has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 53 verified reviews
    98%
  • Branded Hotels 26 verified reviews
    98%
  • City Center Hotels 17 verified reviews
    100%
  • Resorts 13 verified reviews
    94%
  • Luxury Hotels 12 verified reviews
    94%
  • Bed & Breakfast & Inns 10 verified reviews
    96%
  • Limited Service & Budget Hotels 7 verified reviews
    86%
  • Hostels 5 verified reviews
    98%
  • Vacation Rentals & Villas 4 verified reviews
    100%
  • Airport/Conference Hotels 3 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%

EasyWay Overview

EasyWay Overview

Automatically engage with your guests via their preferred way of communication to increase your bottom line. EasyWay platform allows you to instantly connect with your guests over WhatsApp, WeChat, Facebook Messenger, and more in their choice of +100 languages.

About EasyWay View website

Founded in 2017 | Headquarters in Tel Aviv Israel | 28 employees

EasyWay is an end-to-end contactless guest journey platform enabling hotels to digitize and personalize the entire guest journey. With EasyWay, your guests enjo...

Other Products by EasyWay

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Channel Managers
Browse integrations (63 verified)

What customers love about EasyWay

Like 97% recommend

Guest Relations Manager from Bed & Breakfast & Inns

To make “connection” with the guest before actual check in. Possibility to improve his stay even before the stay ;)

Manager from Boutiques

Superior guest communication Great customer service Fantastic guest feedback on the service

Operations Manager from Boutiques

Very friendly, easy to use (for guests and employees as one), gives a great solution for hotel - guest communication

Front Office Manager from City Center Hotels

it is really overwhelming with what joy and engagement our partners from Easyway are working on the optimization and implementation of our and also completely new ideas! within a short time we were able to raise the comm...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Easy Way has the best features needed from the hotelier to handle the customer journey. It allows very easy, quick and direct contact with the guests on line and on real time. The ability to take care of the Pre Check in , online payment and hotel's portal makes it very complete and care of all st...

by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021

See more answers (24)
Question:

What differentiates this product or service from the competition?

Answer:

[INVALID WEBSITE] One of the main advantages is the very quick, professional service and approach. Each need from the hotel is well defined and taken care by the customized solution. Also it has a proven advantages in creating an incremental revenue increase in so many aspects, internally by the ho...

by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021

See more answers (24)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A real Customer Journey Toll : The ability to have easy, quick, useful , on line contact with the guests , time saving with automatic answers before the guests arrival on common repetitive questions and on line check in and pre payment, all in one simple cloud platform, with a quick ROI and incremen...

by Adi Ohayon (Adi Ohayon- Revenue Experts) on November 25, 2021

See more answers (24)
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+ 22 recommend
Recommended by Show More (20)

Features

Surveys & Feedback

4/5 features

Compliance & Privacy

4/5 features

Automation

4/5 features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Want to go behind the scenes and see how EasyWay works?

Clients & references

References & testimonials

Testimonial avatar
Choosing EasyWay was the best business decision I have ever made. It is exceeding my expectations in so many ways - boosting our revenue, efficiency and guest satisfaction
Narine  Davtyan General Manager at the Nova Hotel Yerevan
Testimonial avatar
It’s a great tool to get more revenue. It’s enough that you’ll have 2 guests a day and you’ll get your ROI out of this platform
Yosef Cohen Guest Relations Manager at the Crowne Plaza Tel Aviv City Center, an IHG Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • Netherlands
  • Germany
  • Belgium
  • United Kingdom
  • United States of America
  • Malaysia
  • Monaco

164 Verified EasyWay Reviews

Likelihood to Recommend
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June 19, 2022

EasyWay Review: The system is smart and knows how to identify the customer's needs without a problem and sell while providing...

מנהלת מועדון הרימון UP SALE from City Center Hotels in Nahariyya (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Quick response to the customer Also the receipt has a simple sales load The customer is very satisfied with the bot that knows how to give an immediate response to any type of sale or service

What do you dislike or think could be improved?

We'll be happy if Easyway can consider an option to connect hotels that have a sale point.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 16, 2022

EasyWay Review: Very nice and useful product

Revenue Manager from City Center Hotels in Ramat Gan (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

very up to date , easy to use, very responsive , has automotic language translation generally I like it !

What do you dislike or think could be improved?

automatic template answers if it could make updates directly to the product managing system that is all I can say

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 12, 2022

EasyWay Review: Excellent service

manager from Boutiques in Rehovot (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

That the company is open to offers and developments and that there are innovations all the time and of course the very good and available service of Barak

What do you dislike or think could be improved?

Barak's excellent service that answers all requests and of course the ease and accessibility that the software provides to hotel guests

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 09, 2022

EasyWay Review: Great partnership with Easyway

Marketing and communication manager from Limited Service & Budget Hotels in Antwerpen (Belgium)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Thanks to our collaboration and feedback from the teams, we were able to improve our customer service by communicating more easily to our customers before and during their stay. And above all, we were abl...

What do you dislike or think could be improved?

Perhaps the possibility of being able to go by SMS and telephone and not by Whatsapp for people who do not have whatsapp?

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

May 08, 2022

EasyWay Review: Probably the best invention to help hoteliers improve customer satisfaction

Guest Relation and Duty Manager from Luxury Hotels in Brussel (Belgium)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The speed and the ease to communicate with our customers.Plenty of positive and surpised reaction from our most loyal customers

What do you dislike or think could be improved?

The malfunction of certain automatic replies but luckily the assistance, feedback provided by the EasyWay Team make it easier to understand certain specific situation

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

March 21, 2022

EasyWay Review: Very simple to use

Sales Manager from Branded Hotels in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The interface is so simple! It only took about 3 minutes to set it up and use it. It is also highly intuitive for users, and all of the communication looks like whatsapp and other chat apps.

What do you dislike or think could be improved?

They are great ! But maybe adding a feature to differentiate between guests will be good (Family, VIP, etc). Some better returning guests identification can be great

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

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EasyWay doesn’t have any free e-books or reports available

Popular EasyWay Integrations

View all (63 EasyWay Integrations)