Ranked 13 (out of 57) in Guest Messaging Software
Guest Messaging Software
Guest feedback and messaging solutions to enhance the onsite guest experience.
Ranked #13 out of 57 in Guest Messaging Software
TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more73% of guests are communicating with hotels through email, social, or messaging. Guests report significantly higher satisfaction ratings when using these channels to communicate with their hotel. TrustYou’s guest messaging solution opens channels of communication between guests and hotels, creating a positive guest experience through real-time services. Hotels can quickly engage with their guest...
TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.
85% recommend
General Manager from Branded Hotels in Sunnyvale (United States)
Tool is really easy to use and we don't have to put much effort to train our staff on this. It has all the required features which are used for communicating with our guest. With this tool, we have noticed that our overa...
Systems Development & Digital Manager from Bed & Breakfast & Inns
-Reports customization -Fast and efficient issue solving -Best customer service team. Our account manager, Francisco Padillo, is always glad to help and proactive to recommend us how to get the most of the tool.
Front Office Manager from Boutiques
I wish the website gave us more info about the guest and wish it looked better
General Manager from Boutiques
I have nothing to improve upon at this time. Now that we use StayNTouch we really don't have technical issues with TrustYou at all.
Guest Relations Manager from Luxury Hotels in Dubai (Birleşik Arap Emirlikleri)
Unfortunately needs many improvement. It is positive to have all the review sources on your page but many of them are not linked to your profile but another point, The reviews are not linked to trustyou. For example if I...
What does this product or service do well?
Volara has integrated with TrustYou messaging at multiple hotels. The interface is easy for staff to use, seamlessly integrates into Volara's solution, and together the solutions drive a strong return for hotel staff looking to scale and improve communications with their guests.
by David Berger (Volara) on November 19, 2019
What differentiates this product or service from the competition?
Ease of use. TrustYou Messaging does exactly what it "says on the box". Streamlining communication with guests shouldn't be complicated or difficult. TrustYou has made it straight forward, easy and integrated.
by David Berger (Volara) on November 19, 2019
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Be candid with yourself about the goals you're trying to achieve and the tool that is best suited to help you reach that goal. TrustYou Messaging just works each time every time. It's been a pleasure working with their team and our mutual clients love the product.
by David Berger (Volara) on November 19, 2019
Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide
Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
This vendor is 89% below the category average..
This vendor has fewer recent reviews than average compared to other top Guest Messaging Software providers. It is advised that you ask for recent references before proceeding.
December 27, 2021
Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)
TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...
The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.
December 13, 2021
GENERAL MANAGER from Extended Stay & Serviced Apartments in Columbia (United States of America)
This service of products helps us in having a better understanding of how guests view our property. This allows managers a true look into potential opportunities to correct issues and uncover hotel trend...
There are no improvements that I have encountered that will need to take place at this time as I'm still learning all the many features that this has to offer.
December 07, 2021
Room Division Manger from Branded Hotels in Vũng Tàu (Vietnam)
The number of review and quality are showed up and supported hotel to improve score led to the service rank
Do more analyze on the number and eco-review. sometime I am confused to review the report on your dashboard setup
December 04, 2021
Guest Experience and Project Manager from Resorts in (Turkey)
All the data supplied by TY! reporting tool is such a great helper for me to keep in track of the guest experience in my hotels and detect any inefficiency on our application asap. I love using Trust You!...
Trust You knows how to keep itself up to date so well anyways. Everything seems perfect to me and my other colleagues who use TY.
December 02, 2021
Guest Services Associate from Resorts in Jamestown (United States of America)
1. ease of communication 2. a record of conversations 3. a way for guests to communicate if they are lost or late
some way for computer to alert the FD that there is a message some guests do not want to divulge emails, it is therefore hard to look up a guest who does not have an email in the system
November 30, 2021
Hotelier from City Center Hotels in Ried im Innkreis (Austria)
Trustyou is a simple way of bundling and analyzing guest reviews; social media channels are also integrated. Guests are automatically asked for ratings as often as we want.
1. I have been waiting a long time for an order to be placed with trustyou. 2. Unfortunately, a lot of information, webinars, etc. are only available in English.
Delivering an Omni-Channel Guest Experience
Step-by-Step Hotel Marketing Plan 2021
Guest Service Report: Expectations & Experience
World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
CEO
Exellent dashboard with the most useful information, also for department task