Whistle

Ranked 1 (out of 56) in Guest Messaging Software

Guest Messaging Software

Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide

Ratings Snapshot

Certificate of Excellence
Read 263 reviews
97%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 56 in Guest Messaging Software

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

Whistle has opened its internal systems to

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Most popular for
  • Boutique 53 verified reviews
    95%
  • Branded 38 verified reviews
    98%
  • Resort 30 verified reviews
    97%
  • Bed & Breakfast 24 verified reviews
    96%
  • Extended Stay 18 verified reviews
    97%
  • Motel 18 verified reviews
    93%
  • Vacation Rental 15 verified reviews
    97%
  • Limited Service 12 verified reviews
    98%
  • City Center 6 verified reviews
    98%
  • Airport/ conference 4 verified reviews
    98%
  • Serviced Apartment 2 verified reviews
    100%
  • Hostel 1 verified reviews
    100%
  • Villas 1 verified reviews
    80%

Whistle Overview

Whistle Overview

Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive review...

About Whistle View website

Founded in 2014 | Headquarters in Los Angeles, California | 10 employees

Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests. Improve your overall service, guest engagement, and streamli...

Other Products by Whistle

Integrates with

  • Distribution Channels
  • Booking Engine
  • Business Intelligence
Browse integrations (64 verified)

What customers love about Whistle

Like 97% recommend

Maintenance Department from Vacation Rental in Big Bear Lake (United States)

My favorite thing about whistle is that we can eliminate making unnecessary and time consuming phone calls. Being able to communicate with people within your company quickly and efficiently to be able to resolve things q...

Owner from Boutique in Santa Barbara (United States)

Whistle has elevated our guest experience. We receive daily praise about how nice it is that we are in contact with our guests from the time they make their reservation to the time they leave our property. We are abl...

General Manager from Other in Englewood (United States)

It is very easy to use and the results were both measurable and obtainable, and I participated in 2 training sessions at 2 different hotels, and the staff at both hotels were up and running 100% on their very first day, ...

General Manager from Branded in Bakersfield (United States)

We've been using Whistle for a year and a half been a great tool for communication with our guest prior, during and after a guest stay. If guest do not like it they can just "stop" to opt out. Customer Since: 2016...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Several mutual customers are using Whistle's guest messaging software and are happy with the service. Whistle has also been very easy to work with. as a partner, providing several options for integration.

by David DeAngelo (innRoad) on December 16, 2020

See more answers (20)
Question:

What differentiates this product or service from the competition?

Answer:

The ease of implementation and the usability of the product seems to allow our mutual clients to hit the ground running, to facilitate increased communication and a higher level of service for their guests.

by David DeAngelo (innRoad) on December 16, 2020

See more answers (20)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A hotelier should spend some time to plan the types of guest messaging they would like to send and develop an approach for handling inbound messages. This can speed up implementation and maximize the benefits that they can achieve with the product.

by David DeAngelo (innRoad) on December 16, 2020

See more answers (20)
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+ 18 recommend
Recommended by Show More (16)

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Whistle works?

Clients & references

References & testimonials

Testimonial avatar
We are pleased to partner with Whistle, a platform that allows us to use SMS and technology to communicate with our guests.This gives our guests the opportunity to focus on the culture and heritage of...
Adrian Perez President at the Heritage Hotels and Resorts
Testimonial avatar
Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to star...
Taelor Barrett Reservations Manager at the DoubleTree by Hilton Flagstaff

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • U.S. Virgin Islands
  • Australia
  • United Arab Emirates
  • France
  • Tanzania

263 Verified Whistle Reviews

Likelihood to Recommend
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October 26, 2021

Whistle Review: A Must-have tool for innkeepers

Reservations Manager from Bed & Breakfast in Beaufort (United States)

Recommend 10/10
Full blue star
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What do you like most?

Whistle is critical to helping us communicate effectively with our guests. The guests' texts are sent to several employees at once which helps us tend to their needs immediately. In today's world, most pe...

What do you dislike or think could be improved?

When I add a note, I would like it to save and stay on that page and not return to the reservations page.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

October 26, 2021

Whistle Review: Love it

General Manager from Resort in Hilton Head Island (United States)

Recommend 10/10
Full blue star
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What do you like most?

Its so user friendly and easy to navigate! It is easy to train staff on. I highly recommend it! Thanks

What do you dislike or think could be improved?

Some times the website goes down and the only thing that's hard is that you can see the guests phone number once they opt in

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 26, 2021

Whistle Review: Employee of the Month - Whistle

Director of Operations from Resort in Frostburg (United States)

Recommend 10/10
Full blue star
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What do you like most?

Whistle has saved us loads of guest communication time since we've started using it. It operates like an additional guest services agent in helping us plan and book details and streamlining communication....

What do you dislike or think could be improved?

We've only been using this product for one month, so I haven't found too many issues with it yet. However, one area for improvement that would be great would be a chat/text log integration feature with T...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

October 25, 2021

Whistle Review: Excellent Hospitality Messaging System

Hotel General Manager from Boutique in Las Vegas (United States)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

What I Love: ~Creation of tickets to team members to ensure tasks are being done in a timely manner. ~Guests are writing on their reviews that they love the text messaging system that our hotel uses.

What do you dislike or think could be improved?

Make the tickets downloadable through CSV by type and by room number to make the analytics work better for engineering. This way we will know if a specific room had e.g. a toilet clogged issue 13x in a ye...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

October 23, 2021

Whistle Review: Very simple interface, a few bugs here and there but nothing crazy.

Front Desk Supervisor from Vacation Rental in Weston (United States)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

Makes it simple to communicate with our guests in an efficient manner. Allows you to have separate chats all in one place to make it easier to bounce around communication between staff, and guests.

What do you dislike or think could be improved?

Some bugs in the system when trying to communicate with guests, and messages have trouble getting through sometimes. App can be a bit more user friendly in some instances.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

October 20, 2021

Whistle Review: New User

Marketing Manager from Resort in Burleson (United States)

Recommend 7/10
Full blue star
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Empty blue star

What do you like most?

The ability to address guest requests and communicate with them in a timely manner has helped to improve our guest experience ratings.

What do you dislike or think could be improved?

The Ai features need to be improved to alleviate erroneous responses that have nothing to do with the guest request.

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month
Commission or Revenue Share
% of ancillary upsell revenue

Recent News & Content

Recent press releases

Resources & reports

Profile empty

Whistle doesn’t have any free e-books or reports available