Whistle

Ranked 2nd (out of 57) in Guest Messaging Software

Guest Messaging Software

Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide

Ratings Snapshot

Certificate of Excellence
Read 228 reviews
96%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Whistle has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 57 in Guest Messaging Software

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.6/5
Customer support
4.8/5
Verified Customer Support

Whistle has opened its internal systems to

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Most popular for
  • Boutique 46 verified reviews
    95%
  • Branded 40 verified reviews
    99%
  • Resort 22 verified reviews
    97%
  • Extended Stay 18 verified reviews
    97%
  • Motel 15 verified reviews
    93%
  • Bed & Breakfast 14 verified reviews
    91%
  • Vacation Rental 14 verified reviews
    99%
  • Limited Service 11 verified reviews
    98%
  • City Center 6 verified reviews
    98%
  • Airport/ conference 3 verified reviews
    97%
  • Serviced Apartment 2 verified reviews
    100%
  • Hostel 1 verified reviews
    100%

Whistle Overview

Whistle Overview

Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive review...

About Whistle View website

Founded in 2015 | Headquarters in Los Angeles, California | 10 employees

Whistle gives hotels the ability to have real-time SMS & mobile message communication with guests. Improve your overall service, guest engagement, and streamli...

Other Products by Whistle

Integrates with

  • Distribution Channels
  • Hotel Guest Apps
  • Property Management Systems
Browse integrations (59 verified)

What customers love about Whistle

Like 96% recommend

Maintenance Department from Vacation Rental in Big Bear Lake (United States)

My favorite thing about whistle is that we can eliminate making unnecessary and time consuming phone calls. Being able to communicate with people within your company quickly and efficiently to be able to resolve things q...

Owner from Boutique in Santa Barbara (United States)

Whistle has elevated our guest experience. We receive daily praise about how nice it is that we are in contact with our guests from the time they make their reservation to the time they leave our property. We are abl...

General Manager from Branded in Englewood (United States)

It is very easy to use and the results were both measurable and obtainable, and I participated in 2 training sessions at 2 different hotels, and the staff at both hotels were up and running 100% on their very first day, ...

General Manager from Branded in Bakersfield (United States)

We've been using Whistle for a year and a half been a great tool for communication with our guest prior, during and after a guest stay. If guest do not like it they can just "stop" to opt out. Customer Since: 2016...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Several mutual customers are using Whistle's guest messaging software and are happy with the service. Whistle has also been very easy to work with. as a partner, providing several options for integration.

by David DeAngelo (innRoad) on December 16, 2020

See more answers (20)
Question:

What differentiates this product or service from the competition?

Answer:

The ease of implementation and the usability of the product seems to allow our mutual clients to hit the ground running, to facilitate increased communication and a higher level of service for their guests.

by David DeAngelo (innRoad) on December 16, 2020

See more answers (20)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A hotelier should spend some time to plan the types of guest messaging they would like to send and develop an approach for handling inbound messages. This can speed up implementation and maximize the benefits that they can achieve with the product.

by David DeAngelo (innRoad) on December 16, 2020

See more answers (20)
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+ 18 recommend
Recommended by Show More (16)

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Whistle works?

Clients & references

References & testimonials

Testimonial avatar
We are pleased to partner with Whistle, a platform that allows us to use SMS and technology to communicate with our guests.This gives our guests the opportunity to focus on the culture and heritage of...
Adrian Perez President at the Heritage Hotels and Resorts
Testimonial avatar
Whistle is more than just a communication tool, it's a necessity to get ahead in the market. Technology has evolved our way of communication, from having a formal conversation lasting minutes, to star...
Taelor Barrett Reservations Manager at the DoubleTree by Hilton Flagstaff

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • U.S. Virgin Islands
  • Australia
  • United Arab Emirates
  • France

228 Verified Whistle Reviews

Likelihood to Recommend
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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Messaging Software providers. It is advised that you ask for recent references before proceeding.

Dec 17, 2020

Whistle Review: Awesome platform to communicate with guests and staff

Hotel Director from Boutique in York (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Easy to communicate with guests in a platform they are comfortable with. Easy to communicate with staff in various departments. Automations make it very easy to get information to guests. The mobile app ...

What do you dislike or think could be improved?

We would love to have more control over some formatting such as being able to insert hyperlinks and the language used for the opt-in message.

Customer support
5
Ease of Use
5
Value for money
4.5
Implementation
5
arrow review On Dec 23, 2020 Christopher H. from Whistle replied:
 Thank you for leaving such a positive review of Whistle Guest Messaging for your hotel! The simplici... 

Dec 15, 2020

Whistle Review: Great convenient, contactless way to communicate with guests!

Owner from Bed & Breakfast in Bloomington (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The program makes it very easy to have a conversation with your guests. Here are several reasons why.... Ease of use Time saver Automated messaging Convenient Contactless Integration with propert...

What do you dislike or think could be improved?

I cannot think of anything that needs improving on - surprisingly to say. They really have thought of just about everything.

Customer support
3.5
Ease of Use
4.5
Value for money
3.5
Implementation
3.5
arrow review On Dec 23, 2020 Christopher H. from Whistle replied:
 Thank you for leaving such a positive review of Whistle Guest Messaging for your hotel! The simplici... 

Dec 15, 2020

Whistle Review: good app worth the investment

general manager from Motel in Emerald (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

good communication app gets rid of all the lists , lost property, maintenance pre-arrival /post-arrival messaging and review automated by app

What do you dislike or think could be improved?

the E-COMMERCE part of the app needs some tweaking as it is chunky and the ability to only use the US date format.

Customer support
4
Ease of Use
3
Value for money
4
Implementation
2.5
arrow review On Dec 23, 2020 Christopher H. from Whistle replied:
 Thank you for leaving such a positive review of Whistle Guest Messaging for your hotel! The simplici... 

Dec 15, 2020

Whistle Review: Great Guest Service Tool

Assistant Hotel Mgr from Boutique in Frederiksted (U.S. Virgin Islands)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Keeps us in touch with our clients Love the ease and up to the minute updates to and from guests So many tools in one package. I don’t know how we got along without WHISTLE

What do you dislike or think could be improved?

I’m not sure WHISTLE could really improve on what they have done. I enjoy the ease of use the many ways to keep up to the minute with hotel guests

Customer support
4.5
Ease of Use
4.5
Value for money
n/a
Implementation
n/a
arrow review On Dec 23, 2020 Christopher H. from Whistle replied:
 Thank you for leaving such a positive review of Whistle Guest Messaging for your hotel! The simplici... 

Dec 15, 2020

Whistle Review: Best Program in 2020

Front Desk from Boutique in Frederiksted (U.S. Virgin Islands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

One of my favorite things about this program is how the communication between customer and agent is in real time. It is also VERY user friendly and that's important in this day and age.

What do you dislike or think could be improved?

I see no changes that can be made in this program as it is already Great! I would recommend this program to anyone that's in the customer service industry.

Customer support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Dec 23, 2020 Christopher H. from Whistle replied:
 Thank you for leaving such a positive review of Whistle Guest Messaging for your hotel! The simplici... 

Dec 15, 2020

Whistle Review: Day in the life of a whistle user.

Mini bar specialist from Boutique in Frederiksted (U.S. Virgin Islands)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Two way communication that ie easy to use. Other then required response time, the process is smooth, We use whistle for guest and none guests.

What do you dislike or think could be improved?

Reaction time is too short. The pressure to respond quickly is extremely stressful. When one is alone, people present, phone ringing then whistle.

Customer support
4.5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 23, 2020 Christopher H. from Whistle replied:
 Thank you for leaving such a positive review of Whistle Guest Messaging for your hotel! The simplici... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month
Commission or Revenue Share
% of ancillary upsell revenue

Recent News & Content

Recent press releases

Resources & reports

Profile empty

Whistle doesn’t have any free e-books or reports available