ALICE Guest App

Ranked 1 (out of 61) in Hotel Guest Apps

Hotel Guest Apps

More Tech, Less Touch

Ratings Snapshot

Certificate of Excellence
Read 80 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #1 out of 61 in Hotel Guest Apps

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.7/5
Verified Customer Support

ALICE has opened its internal systems to

Learn more
Most popular for
  • Resort 24 verified reviews
    93%
  • Boutique 17 verified reviews
    94%
  • Branded 9 verified reviews
    93%
  • City Center 8 verified reviews
    98%
  • Extended Stay 4 verified reviews
    95%
  • Casino 3 verified reviews
    100%
  • Hostel 2 verified reviews
    90%
  • Vacation Rental 1 verified reviews
    90%

ALICE Guest App Overview

ALICE Guest App Overview

Enable your hotel to create a contactless and touch-free mobile guest journey that improves guest safety as well as cost-efficiency.

About ALICE View website

Founded in 2013 | Headquarters in New York United States | 107 employees

ALICE is an award-winning hotel operations platform empowering operational excellence and meaningful guest experiences by bringing all hotel departments togethe...

Other Products by ALICE

Integrates with

  • Property Management Systems
  • Staff Collaboration Tools
  • Hotel Management Software
Browse integrations (11 verified)

What customers love about ALICE Guest App

Like 94% recommend

Assistant General Manager from Other in Boston (United States)

It is inexpensive compared to other software on the market and it is efficient and constantly evolving.

General Manager from Branded in Miami Beach (United States)

I like having real time communication. Especially for large properties that requires fast and efficient delivery.

General Manager from Resort in West Hollywood (United States)

Great follow up and updates, but implementation and training needs work/consistency.

Director Of Front Office Operations from Boutique

The efficiency the system brings. It’s pretty easy to use and employees love it

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

ALICE and Oracle Hospitality integrate exchanging real time information that can have a major impact on the guest experience. We had been working with ALICE for many years and and their are very active in supporting initiatives such as Oracle Hospitality Innovation Week.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

The ALICE team is always responsive and laser focused, this allow to deliver better projects and faster ROI for our joint customer. Solutions such as ALICE are critical and are at a very high demand by the market.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

ALICE is a great solution with a proven and well tested connection against the OPERA Oracle Hospitality solution suite. A solid player with a strong presence and a very innovate solutions and team.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (4)
User avatar image User avatar image User avatar image
+ 2 recommend
Recommended by

Features

  • Mobile Checkin
  • Local Recommendations
  • Guest Profiles
  • App download
  • Web-app
  • Guest Messaging
  • Mobile Checkout
  • Room Service Ordering
  • Request Management
  • Payments
  • Hotel Directory
  • Automatic Translations (Multi-Lingual)

Want to go behind the scenes and see how ALICE Guest App works?

Clients & references

References & testimonials

Testimonial avatar
Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially b...
Michael Hillier General Manager at the The Renwick
Testimonial avatar
I think guests are continuously surprised it’s a real person writing back to them on the other side. In this day and age, with so many bots and automated response systems, I think it’s important t...
Erin Pepper VP of Brand and Experience at the Life Hotel

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Asia Pacific
  • Middle East
  • Africa
  • North America
  • Europe
VERIFIED MARKETS
  • United States
  • Mexico
  • Canada
  • Sweden
  • Malaysia
  • United Kingdom
  • Aruba
  • Italy

80 Verified ALICE Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

Oct 19, 2020

ALICE Guest App Review: Easy to use

PR & Communications from Resort in Castiglion del Bosco (Italy)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I like that we are able to see canceled task, but I would go back to having the entire row colored, instead of a little square at the beginning of it.

What do you dislike or think could be improved?

Allowing the chance to see slot blocked without more information. For example, if you have two different societies using AliceApp, for GDPR reasons, we are not able to share all information of guests outs...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Oct 19, 2020 Merril G. from ALICE replied:
 Thanks for your review of ALICE! 

Oct 16, 2020

ALICE Guest App Review: ALICE

Guest Service Relations from Casino in Las Vegas (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Love how easy it is to use ALICE. - Great tool to use as a team and allows for everyone on the team to be up to date with guest information. - I love that we are able to add information about shows a...

What do you dislike or think could be improved?

- A few errors with creating guests profiles. Such as duplicates. - When entering phone numbers from out of the country ALICE doesn't always pick up where the number is from.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Oct 18, 2020 Merril G. from ALICE replied:
 Thanks for taking the time to leave a review of ALICE! We're glad it's such a great tool for you and... 

Oct 16, 2020

ALICE Guest App Review: It work well to manage multi task

Accountant from Other in Portland (United States)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

-it is organized, neat and easy to follow the task. it is efficient to identify which task is most important to act quick.

What do you dislike or think could be improved?

-I think it work well to see the organize task but it could be easier to attach document that would be encourage people use it more than the email.

Customer Support
4
Ease of Use
3
Value for money
3
Implementation
3.5
arrow review On Oct 18, 2020 Merril G. from ALICE replied:
 Thank you for your review of ALICE! We're happy to hear that it helps your team with prioritization ... 

Oct 16, 2020

ALICE Guest App Review: Easy and efficient .... love the mobile app feature

Director of F&B from Resort in Montgomery (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

of all I love the mobile app feature...snap a picture, put the description and there you go. create repeat orders and checklists... easy! having worked previously with other available apps such as Transce...

What do you dislike or think could be improved?

trend charts and dashboard with ticket times. perhaps a more customized approach to a dashboard as each user profile has different needs

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Oct 18, 2020 Merril G. from ALICE replied:
 Thank you so much for taking the time to leave such a detailed review of ALICE! We're so happy to he... 

Oct 15, 2020

ALICE Guest App Review: Delighted from Excellent Assistance

Assistant Chief Concierge from Resort in Langkawi (Malaysia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- To make the guest itinerary with bespoke requests to personalize concierge experience. - The effective remainder of all important events and guest inquiries.

What do you dislike or think could be improved?

We expect that feature and modification is user friendly. however, we are lacking the full usage of service due to lack of training and mobility of time difference in each country.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Oct 16, 2020 Merril G. from ALICE replied:
 Thanks for your review of ALICE! We're happy to hear it helps your team with itinerary creation! 

Oct 15, 2020

ALICE Guest App Review: Great tool

Member Services Manager from Other in Big Sky (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Ability to text members and guests, logging capability and the message template capability makes it easy to connect with our members.

What do you dislike or think could be improved?

Issues with repeating tickets were difficult to figure out- making that more user friendly. Next page is difficult to see if you didn't know you could.

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
n/a
arrow review On Oct 18, 2020 Merril G. from ALICE replied:
 Thanks for your review of ALICE! We're glad ALICE works well for you and your team. 

Pricing

Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

View all

Popular ALICE Guest App Integrations

View all (11 ALICE Integrations)