Hotel Guest Apps
Published by Bowo
Loyalty: The Hotel Groups’ Challenge
Ratings Snapshot
96%
Recommend
#3
Popularity index
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Learn more
Ranked #3 out of 75 in Hotel Guest Apps
Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support
Bowo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more
Most popular for
Bowo - Guest App Overview
Top Alternative: Duve App
Bowo - Guest App Overview
Bowo is the most advanced hospitality solution on the market when it comes to guest experience. We help hoteliers in their strategy (upsell, communication, digital marketing, loyalty and more) by pulling together all of their internal services and profitable external services, all over a tailor-made platform. Bowo offers a limitless, seamless and profitable customer experience.
About Bowo
Founded in 2017 | Headquarters in Montpellier France | 10 employeesAll the experience of a hotel stay with an in-room digital solution* Our mission is to enrich the hotel services and make them easily accessible, to generate a ...
1/5
Integrates with
- Housekeeping Software
- Hotel Guest Apps
- Property Management Systems
Need a custom integration?
Pros & Cons
96% recommend
Chargée communication/événementiel
Using Bowo via a webapp in a connected hotel, Bowo services are appreciated for their simplicity and efficiency. Whether through feedback from our customers or staff, there is unanimity.
Operations manager
Nice app but you have to have the budget to take it with the tablets on the room. We didn't realize any benefits for the moment and the guest don't use it a lot. You have to be creative with the QR code.
Operations Manager
More external services to continue to optimize the customer experience. Plan online training for reception and management teams
Adjointe de Direction
The point that could be improved is the modification of pages and tiles. The translation is always redone when making a change in French. It would be wonderful to be able to correct only one language and have the transla...
Directeur marketing
Back office user interface not practical on mobile. Regular disconnection of tablets. Tree can be a bit complicated can be Simplified
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Bowo is a great customizable solution improving the guest experience. It allows the property to keep contact with their guests before and during the stay. By its simplicity the app provides to the customer all the information from the property he is be looking for.
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (7)
Question:
What differentiates this product or service from the competition?
Answer:
We can definitely say that design and image are important in our society, even more in a fast paced industry such as hospitality. The ability to customise the solution with your branding, using your creativity is an amazing element making them different. Talking about humans, their teams are also re...
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (7)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are looking for a customisable app for your property, where you will be able to set all your information, services, pictures or directory, Bowo should definitely be a solution you should have a look at.
by Damien Cazabonne (Mews) on December 08, 2022
See more answers (7)
Recommended by
Show More (3)
Damien Cazabonne
Marketplace Partner Sales Manager @ Mews
Alicia Dorget
Directrice commerciale @ Thais PMS
Brice Bonbois
Directeur Commercial & Marketing @ Experience Hotel CRM
PIERRE LAFON
Co Founder @ 1CHECK
Yasamin Rahnema
Marketing Manager @ Medialog
Bowo Alternatives
INTELITY Guest Mobile Apps
Hotel Guest AppsEngage guests with Native iOS, Android, and web-based app solutions.
Features
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- France
- Mexico
- Morocco
- Switzerland
- Canada
- Argentina
- Guadeloupe
- Mauritius
Low review volume alert
This vendor is 61% below the category average..
December 16, 2022
Bowo - Guest App Review: Fluidity & quality
Superviseur de réception from Luxury Hotels in Lourmarin (France)
Recommend
10/10
What do you like most?
The dissemination of information about the establishment, the possibility of placing restaurant orders directly from the tablet, the PressReader application.
What do you dislike or think could be improved?
Perhaps to develop more partnerships with other media outlets. For example, there is a priori a lack of titles like LEquipe, which is the No. 1 sports newspaper.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
December 13, 2022
Bowo - Guest App Review: Tablet with in-room apps
Réception from Hostels in Lorient (France)
Recommend
10/10
What do you like most?
What is appreciable in Bowo are the breakfast orders by customers, the interface on the tablet, the ease of the software, the online store
What do you dislike or think could be improved?
Some photos are not displayed in full on the tablet, people cannot buy directly online, and breakfast orders can be ordered by email but easily missed when you do something else at reception
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 12, 2022
Bowo - Guest App Review: Flexible and practical application
Responsable marketing from Hostels in Cotignac (France)
Recommend
8/10
What do you like most?
Adaptation to our graphic charter, possibility of linking the app to our PMS, possibility of integrating an online store and selling our additional services during the stay
What do you dislike or think could be improved?
Integration of a payment system for the store, better link with the Asterio PMS for direct invoicing on customer note
Customer Support
3
Ease of Use
5
Value for money
4
Implementation
4
December 08, 2022
Bowo - Guest App Review: We are only at the beginning of its use but the flexibility of the webapp (and of the teams), the advice (both...
Project manager from Motels in Paris (France)
Recommend
10/10
What do you like most?
We decided to use Bowo to make the experience unique for our guests in our hotel. The goal was to eliminate the punitive constraints of the classic hotel business (not being able to eat when you want, not...
What do you dislike or think could be improved?
As such, nothing seems to me to improve for Bowo. The fact is that each hotelier has different needs and demands, so Bowo has to be present in many fields at the same time, which sometimes means that the ...
Customer Support
5
Ease of Use
5
Value for money
3
Implementation
5
December 05, 2022
Bowo - Guest App Review: GGOD RESULTS
SOUS DIRECTRICE from Branded Hotels in Saint-Priest (France)
Recommend
9/10
What do you like most?
IT IS VERY EASY TO USE AND TO TRAIN YOUR TEAM ON. YOU CAN CONTROLE VERY EASILY THE BACK OFFICE.
What do you dislike or think could be improved?
THE ONLY THING THAT IS A REAL ISSUE FOR US IS THE NOTIFICATION ; WHEN THE EMPLOYEES ARE WORKING THEY OFTEN FORGET TO CHECK THE NOTIFICATION (NO SOUND, WEBPAGE MUST BE REFRESH)
Customer Support
4
Ease of Use
5
Value for money
3
Implementation
4
December 05, 2022
Bowo - Guest App Review: Simply Clever
Chargée communication/événementiel from Branded Hotels in Saint-Priest (France)
Recommend
9/10
What do you like most?
Using Bowo via a webapp in a connected hotel, Bowo services are appreciated for their simplicity and efficiency. Whether through feedback from our customers or staff, there is unanimity.
What do you dislike or think could be improved?
It remains to be seen whether the fault is not rather from the network, but the automatic updating of data (example: reception of orders in room service) can sometimes prove to be faulty and does not alwa...
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4
Pricing
Freemium (hotel can trial for free)
90 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Recent News & Content
Related articles
Related industry news
Resources & reports
Hotel Guest Apps
Published by Benbria
Experience is Everything: Here's How You Can Get It Right
Hotel Guest Apps
Published by Bowo
How to Choose Your Digital Partners
Popular Bowo - Guest App Integrations
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Oracle OPERA PMS
Property Management SystemsOPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
General Manager
bowo is the best partner to improve our guest experience with our new product we could offer our guest a complete panel of services including our guest apps experience without any download