Bowo - Guest App

4.8 (102 REVIEWS)

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HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kirsty, Guilain, Aurélien + 18 more experts recommend Bowo

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Bowo - Guest App

4.8 (102 REVIEWS)

Ranked 3 (out of 79) in Hotel Guest Apps

2023 Finalist HotelTechAwards

Hoteliers voted Bowo as the #3 Hotel Guest Apps provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Their stays are unique, make them memorable.

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Ratings Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Bowo - Guest App is the #2 most trending product in the Hotel Guest Apps category (out of 79) and the #92 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Bowo’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Bowo as the #3 Hotel Guest Apps provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Bowo - Guest App
Founded in 2017 | Headquarters in Montpellier (France) | 10 employees
The future of hospitality is being shaped today! Whether you run a hotel or a restaurant, your industry is changing: you know it’s not just about providing a room or a meal any more, it’s about providing a new experience in its own right. At Bowo, we're transforming the hotel experience. Our Guest App gathers all services and offerings of a property into an intuitive and modern web application, custom-developed for each property. From online check-in to room service ordering, including the automation of pre / during / post stay communications, our solution enriches the guest experience, facilitates efficient communication, and significantly increases property revenues. Set yourself apart from your competitors. Join our community of over 600 partner hotels in 17 countries.

Capabilities

Bespoke Guest App

Online Check-In & Digital Key

Communication Hub & Chatbot

Guest relationship platform (CRM)

Restaurant, Spa Booking & Reservations

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

SMS & Whatsapp

Guest Messaging Software
Send messages to your guests using tools they are familiar with.

INCLUDED

Upselling

Upselling Software
A good Upsell strategy covers the entire duration of the stay! A click of a button gives your clients access to all of the activities your establishment provides. Selling has never been so efficient, thanks to the secure payment system.

INCLUDED

TV Casting

Hospitality TV
Entertain your guests to increase their satisfaction by allowing them to stream from their own device

INCLUDED

Spa Bookings

Spa Software
Manage your schedule without third party tools, generate additional turnover, and make it easier to access the different services.

INCLUDED

Mobile Ordering & Room Service

Mobile Ordering & Room Service
Sell more, save on paper and time and observe social distancing… who could ask for more?

INCLUDED

Valet Management

Parking Management
Provide the luxury and comfort of a valet parking service.

INCLUDED

Online Check-in

Online check-in includes all of the options you might need.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bowo Average Bowo

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No matching results

2

Success Stories

12

References

34

Featured Customers

Popularity by Segment

Size

7 | X-Small (1-9 room)

15 | Small (10-24 room)

55 | Medium (25-74 room)

34 | Large (75-199 room)

15 | X-Large (200+ room)

Country

107 | France

11 | Mexico

2 | Mauritius

2 | Guadeloupe

1 | Slovakia

1 | Morocco

1 | Switzerland

1 | Canada

1 | Argentina

1 | Netherlands

1 | French Polynesia

1 | Panama

1 | Oman

Type

76 | Luxury Hotels

26 | Boutiques

23 | City Center Hotels

21 | Branded Hotels

17 | Hostels

14 | Resorts

5 | Motels

5 | Vacation Rentals & Villas

3 | Extended Stay & Serviced Apartments

3 | Limited Service & Budget Hotels

2 | Airport/Conference Hotels

1 | Bed & Breakfast & Inns

1 | Casinos

1 | RV Parks & Campgrounds

Region

110 | Europe

12 | North America

3 | Africa

2 | South America

2 | Central America

1 | Oceania

1 | Middle East

Category

102 | Hotel Guest Apps

47 | In-Room Hotel Tablets

More Products by Bowo

https://ucarecdn.com/6e3fb3a9-3179-4131-a0e1-7280fd6d463d/
https://ucarecdn.com/ca616e44-bb32-4850-972c-5058a9db0a63/

Hotelier Rating

Excellent
115
Very Good
12
Average
3
Poor
0
Terrible
1

Property Size

  • X-Small (7)
  • Small (15)
  • Medium (55)
  • Large (34)
  • X-Large (15)

Country

  • France
    France
    (107)
  • Mexico
    Mexico
    (11)
  • Mauritius
    Mauritius
    (2)
  • Guadeloupe
    Guadeloupe
    (2)
  • Slovakia
    Slovakia
    (1)
  • Morocco
    Morocco
    (1)
  • Switzerland
    Switzerland
    (1)
  • Canada
    Canada
    (1)
  • Argentina
    Argentina
    (1)
  • Netherlands
    Netherlands
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Panama
    Panama
    (1)
  • Oman
    Oman
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (110)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (3)
10

BOWO Review

Front Office & Revenue Manager from 100 to 199 room Branded Hotel in Nizwa (Oman)

Verified
4 days ago
I like all the features of bowo app, it is very useful for the guests and hoteliers, to understand the guest needs and make additional revenue to the Hotels. Guest can be instant touch with Hotel team. It shows the complete information about the property and promotion, offers etc.
Country Oman
Front Office & Revenue Manager
Large Hotel
10

Amazing Platform for Guest Communication

Head of Marketing from 10 to 24 room Boutique in Bocas del Toro (Panama)

Verified
5 days ago
- It's a great tool to have all information in one place (Room amenities, basic information, restaurant menu, tour offerings, wellness offerings, SPA services, and more!) - Makes the guest experience better - Really easy for guests to access it and understand everything - Much more customizable than other platforms that we have used in the...
Country Panama
Head of Marketing
Small Hotel
10

Very satisfied

Directeur d'exploitation from 1 to 4 room Extended Stay & Serviced Apartment in Paris (France)

Verified
5 days ago
The responsiveness of the support team + the support of our digital project manager: Swann! The practicality of the application for our customers
Country France
Directeur d'exploitation
X-Small Hotel
10

Awesome app and service.

Skeypper from 200 to 499 room Boutique in Bagnères-de-Bigorre (France)

Verified
5 days ago
Great customer service and guest functionalities. Awesome app and service. Great functionnalities. Team is awesome. Always ready to help. Thank you guys!
Country France
Skeypper
X-Large Hotel
10

Interconnected and seamless webapp

Digital Project Manager from 50-74 room City Center Hotel in Paris (France)

Verified
9 days ago
Bowo allows to integrate a wide range of hospitality applications through iframes and native integrations. The result is an all-in-one guest-app under one customized guest link.
Country France
Digital Project Manager
Medium Hotel
9

Bowo's Adaptability and Engagement through Their Web Apps

from 75-99 room Luxury Hotel in Bordeaux (France)

Verified
9 days ago
What I find particularly positive about working with Bowo is their ability to adapt and their commitment to customer satisfaction. The web apps are constantly evolving, and new features are regularly added, which helps to enrich the user experience.
Country France
Large Hotel
8

A solution designed with care and expertise

Web Marketing & Communication Manager from 100 to 199 room Luxury Hotel in Bora-Bora (French Polynesia)

Verified
13 days ago
This solution, designed with care and expertise, will bring a new dimension to our hotels. It aims to facilitate exchanges with customers, by offering a more immersive customer experience; which brings together all of the hotel's services and offers to communicate effectively with our customers, and thus better engage them.
Country French Polynesia
Web Marketing & Communication Manager
Large Hotel
10

A very nice tool

Consultant Qualité from 25-49 room Boutique in Paris (France)

Verified
23 days ago
The aesthetics of the product, the possibilities (reservation from the app, paid services are not separated from the explanatory texts, it's intuitive)
Country France
Consultant Qualité
Medium Hotel
10

Such a beautiful and useful app

Assistant Hotel Manager from 25-49 room Luxury Hotel in Chamonix-Mont-Blanc (France)

Verified
1 months ago
From the sales manager to the designer,each person has been really helpful. Optiing for this app has been one of our best choices in 2023. It modernize our hotel and gives a real add-on to our guests.
Country France
Assistant Hotel Manager
Medium Hotel
10

Guest app made easy

Director from 25-49 room Branded Hotel in Amsterdam (Netherlands)

Verified
1 months ago
How easy it is to setup. How much support I am receiving upon setup. The UX that the guest sees
Country Netherlands
Director
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.

Question:

What differentiates this product or service from the competition?

Answer:

I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 18 recommend
Recommended by
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Kirsty Macleod Regional Marketing Executive @ Mews
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Guilain Denisselle Owner @ Hotel Conseil
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Aurélien Vionnet CEO @ Thais-pms
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Ignacio Serra Account Manager, EMEA @ PressReader
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Delphine Durroux Senior Area Manager, Sales, Hospitality @ PressReader
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Kirsty Macleod Regional Marketing Executive @ Mews
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Guilain Denisselle Owner @ Hotel Conseil
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Aurélien Vionnet CEO @ Thais-pms
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Ignacio Serra Account Manager, EMEA @ PressReader
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Delphine Durroux Senior Area Manager, Sales, Hospitality @ PressReader
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Mohamed Hamed Senior Territory and Strategy Manager @ PressReader
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Jérémie Navarro CEO @ Pure Informatique / Booker
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Geoffrey Tenenbaum CEO @ Guest Mobility
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Céline Dalla Costa Partnership Manager @ Lightspeed
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Benjamin Devisme Senior Problem Solver @ Quicktext
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PIERRE LAFON Co Founder @ 1CHECK
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Antoine Desplebin Sales manager @ Hotek Hospitality
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Ines Santos Head of Global Partnerships @ FLEXIPASS
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Damien Cazabonne Marketplace Partner Sales Manager @ Mews
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Alicia Dorget Directrice commerciale @ Thais PMS
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Brice Bonbois Directeur Commercial & Marketing @ Experience Hotel CRM
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Yasamin Rahnema Marketing Manager @ Medialog
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Celine Barbeau Marketing & Communication Manager @ Misterbooking
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Jeremy Obert Senior Area Manager - EMEA @ PressReader
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Nicolas Horvath Managing Director France @ apaleo
Are you a consultant or vendor that recommends Bowo? Leave a recommendation

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Staff Collaboration Tools

Support

Unverified

Bowo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

95%

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