Bowo - Guest App
4.8 (102 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kirsty, Guilain, Aurélien + 18 more experts recommend Bowo
Read RecommendationsBowo - Guest App
Ranked 3 (out of 79) in Hotel Guest Apps
2023 Finalist
HotelTechAwards
Hoteliers voted Bowo as the #3 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTheir stays are unique, make them memorable.
95% recommended by 99 hotels
Louvre Hotels Group, Relais & Chateaux, Maison Mère & 96 others
Bowo has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Bowo - Guest App is the #2 most trending product in the Hotel Guest Apps category (out of 79) and the #92 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBowo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Bowo as the #3 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Bowo - Guest App
Founded in 2017 | Headquarters in Montpellier (France) | 10 employees
The future of hospitality is being shaped today!
Whether you run a hotel or a restaurant, your industry is changing: you know it’s not just about providing a room or a meal any more, it’s about providing a new experience in its own right.
At Bowo, we're transforming the hotel experience.
Our Guest App gathers all services and offerings of a property into an intuitive and modern web application, custom-developed for each property. From online check-in to room service ordering, including the automation of pre / during / post stay communications, our solution enriches the guest experience, facilitates efficient communication, and significantly increases property revenues.
Set yourself apart from your competitors. Join our community of over 600 partner hotels in 17 countries.
Capabilities
Bespoke Guest App
Bespoke Guest App
Thanks to its resolutely modern design and instinctive navigation, guest can find all the services and information they are looking for with ease.
Online Check-In & Digital Key
Online Check-In & Digital Key
Give your guests access to their rooms without a physical key, simply by using their smartphone. No more worries about lost keys or long check-in queues at reception. A simple gesture gives them access to their room, for a smooth, fast check-in experience.
Communication Hub & Chatbot
Communication Hub & Chatbot
Through the chatbot, guests also have access to a virtual assistant, capable of answering around 80% of their queries automatically, in 130 languages, 24/7. This hub also centralises all the hotel's communication channels (emails, SMS, chat...) in ONE inbox, a great improvement to the hotel's service.
Guest relationship platform (CRM)
Guest relationship platform (CRM)
At a time when travellers are looking to personalise their stay, the Bowo Guest App enables hoteliers to profile customers, send pre-stay, in-stay, and post-stay communications, carry out satisfaction surveys, automate marketing and create loyalty programmes
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
Through the Guest App Bowo, guests can access the room directory, order room service, book a session at the SPA or any other activity, pay online, report issues, etc. We offer personalized recommendations to guest based on their preferences to maximize hotel upsell potential.
Entertainment
Entertainment
The city guide, their Netflix series or digital press (7000+ titles)... are all just a click away for travellers.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
SMS & Whatsapp
Guest Messaging Software
Send messages to your guests using tools they are familiar with.
Upselling
Upselling Software
A good Upsell strategy covers the entire duration of the stay! A click of a button gives your clients access to all of the activities your establishment provides. Selling has never been so efficient, thanks to the secure payment system.
TV Casting
Hospitality TV
Entertain your guests to increase their satisfaction by allowing them to stream from their own device
Spa Bookings
Spa Software
Manage your schedule without third party tools, generate additional turnover, and make it easier to access the different services.
Mobile Ordering & Room Service
Mobile Ordering & Room Service
Sell more, save on paper and time and observe social distancing… who could ask for more?
Online Check-in
Online check-in includes all of the options you might need.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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References
"In 2022, we generated more than €130000 in turnover thanks to the orders and bookings made on Bowo."
Jérémy Leleu
Founder @
Hôtel avec Spa Privatif en Bourgogne | Le Domaine des Prés Verts
"The Bowo Guest App technology not only improves the guest experience, but also streamlines and simplifies the work of our staff."
Nicolas Paepegaey
CTO @
Louvre Hotels Group
"Bowo is a very easy tool to use. It's always in progression, beautiful to look at and intuitive. Best team as well."
Fabienne Huart
Marketing & Communication @
Le Moulin, Lourmarin, a Beaumier hotel
"Bowo is simply offering a must have solution for lifestyle hotels. For some of our hotels with rich and dense customer experience, it is a real game changer for our guests and our teams."
Solenn Niclot
Digital Experience Manager @
Novotel Domaine de Maffliers
"Bowo allows us to have reliable work processes and to avoid all the friction involved in communication between departments. For example, as Bowo is linked to our POS tool, all the breakfast staff can see the client's orders directly."
Marion Grelier
Executive Assistant @
Hôtel Maison Mère
"I am totally convinced by the system, it’s obviously a time-saver. The housekeeper does half the walking she used to. And the guests are super happy."
Pierre Baudinet
Director @
LODJI
"Luxury is in the detail and this kind of detail provides a real plus."
Inna Doroshenko
Director @
Hôtel des Saints Pères - Esprit de France
"What worked well between mk2 and Bowo, is the fact that we share this philosophy of trying new things, testing things out, finding solutions and moving forward."
Fabien Beauvallet
Director @
mk2 Hotel Paradiso
"Together, we developed the most innovative and attractive application on the market."
Jacques Olivier Chauvin
Director @
Fauchon L'Hôtel Paris
"This allows us to share what Esprit de France is with guests, to convey our values, to explain the hotel's works of art to curious guests without having them having to call reception. The tool means we can do more than simply providing practical information about the hotel. This enables us to build the brand universe."
Camille Binz
Marketing Director @
Esprit de France
"The application helps us grow all the hotel's secondary points of sale, whether it's the SPA, F&B, or even concierge activities. It also enables us to incorporate additional external services that we wouldn't have been able to implement without Bowo."
Thomas Molfessis
Development Manager @
Hôtel Les Roches Blanches
"It saves an incredible amount of time!"
Aurélie Sucré
Director of Sales & Marketing @
La Ferme Saint Siméon - Relais & Châteaux
Featured Customers
Popularity by Segment
Size
7 | X-Small (1-9 room)
15 | Small (10-24 room)
55 | Medium (25-74 room)
34 | Large (75-199 room)
15 | X-Large (200+ room)
Country
107 | France
11 | Mexico
2 | Mauritius
2 | Guadeloupe
1 | Slovakia
1 | Morocco
1 | Switzerland
1 | Canada
1 | Argentina
1 | Netherlands
1 | French Polynesia
1 | Panama
1 | Oman
Type
76 | Luxury Hotels
26 | Boutiques
23 | City Center Hotels
21 | Branded Hotels
17 | Hostels
14 | Resorts
5 | Motels
5 | Vacation Rentals & Villas
3 | Extended Stay & Serviced Apartments
3 | Limited Service & Budget Hotels
2 | Airport/Conference Hotels
1 | Bed & Breakfast & Inns
1 | Casinos
1 | RV Parks & Campgrounds
Region
110 | Europe
12 | North America
3 | Africa
2 | South America
2 | Central America
1 | Oceania
1 | Middle East
Category
102 | Hotel Guest Apps
47 | In-Room Hotel Tablets
More Products by Bowo
Hotelier Rating
10
BOWO Review
Front Office & Revenue Manager from 100 to 199 room Branded Hotel in Nizwa (Oman)
Verified
4 days ago
I like all the features of bowo app, it is very useful for the guests and hoteliers, to understand the guest needs and make additional revenue to the Hotels. Guest can be instant touch with Hotel team. It shows the complete information about the property and promotion, offers etc.
Oman
Oman
Front Office & Revenue Manager
Large Hotel
10
Amazing Platform for Guest Communication
Head of Marketing from 10 to 24 room Boutique in Bocas del Toro (Panama)
Verified
5 days ago
- It's a great tool to have all information in one place (Room amenities, basic information, restaurant menu, tour offerings, wellness offerings, SPA services, and more!) - Makes the guest experience better - Really easy for guests to access it and understand everything - Much more customizable than other platforms that we have used in the...
Panama
Panama
Head of Marketing
Small Hotel
10
Very satisfied
Directeur d'exploitation from 1 to 4 room Extended Stay & Serviced Apartment in Paris (France)
Verified
5 days ago
The responsiveness of the support team + the support of our digital project manager: Swann! The practicality of the application for our customers
France
France
Directeur d'exploitation
X-Small Hotel
10
Awesome app and service.
Skeypper from 200 to 499 room Boutique in Bagnères-de-Bigorre (France)
Verified
5 days ago
Great customer service and guest functionalities. Awesome app and service. Great functionnalities. Team is awesome. Always ready to help. Thank you guys!
France
France
Skeypper
X-Large Hotel
10
Interconnected and seamless webapp
Digital Project Manager from 50-74 room City Center Hotel in Paris (France)
Verified
9 days ago
Bowo allows to integrate a wide range of hospitality applications through iframes and native integrations. The result is an all-in-one guest-app under one customized guest link.
France
France
Digital Project Manager
Medium Hotel
9
Bowo's Adaptability and Engagement through Their Web Apps
from 75-99 room Luxury Hotel in Bordeaux (France)
Verified
9 days ago
What I find particularly positive about working with Bowo is their ability to adapt and their commitment to customer satisfaction. The web apps are constantly evolving, and new features are regularly added, which helps to enrich the user experience.
France
France
Large Hotel
8
A solution designed with care and expertise
Web Marketing & Communication Manager from 100 to 199 room Luxury Hotel in Bora-Bora (French Polynesia)
Verified
13 days ago
This solution, designed with care and expertise, will bring a new dimension to our hotels. It aims to facilitate exchanges with customers, by offering a more immersive customer experience; which brings together all of the hotel's services and offers to communicate effectively with our customers, and thus better engage them.
French Polynesia
French Polynesia
Web Marketing & Communication Manager
Large Hotel
10
A very nice tool
Consultant Qualité from 25-49 room Boutique in Paris (France)
Verified
23 days ago
The aesthetics of the product, the possibilities (reservation from the app, paid services are not separated from the explanatory texts, it's intuitive)
France
France
Consultant Qualité
Medium Hotel
10
Such a beautiful and useful app
Assistant Hotel Manager from 25-49 room Luxury Hotel in Chamonix-Mont-Blanc (France)
Verified
1 months ago
From the sales manager to the designer,each person has been really helpful. Optiing for this app has been one of our best choices in 2023. It modernize our hotel and gives a real add-on to our guests.
France
France
Assistant Hotel Manager
Medium Hotel
10
Guest app made easy
Director from 25-49 room Branded Hotel in Amsterdam (Netherlands)
Verified
1 months ago
How easy it is to setup. How much support I am receiving upon setup. The UX that the guest sees
Netherlands
Netherlands
Director
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.
Showing all answers to: "What does this product or service do well?"
Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.
Some of my clients (hotels) have implemented Bowo at their properties. The implementation process was easy and their implementation team happy to assist. Once implemented, the increase of in room revenue was solid
Our strategic partnership with Bowo serves as a cornerstone, empowering our shared clientele to curate and deliver an all-encompassing, gratifying customer experience for travelers during their stays at respective establishments.
Bowo excels in delivering a powerful and comprehensive solution that is 100% customizable, providing a branded guest app to engage their experience. Its strengths lie in offering benefits for hotels such as unified communication, , streamlined hotel operations, and efficient time-saving features.
They excel at providing fully customizable branded guest solution entirely designed to meet and go beyond the expectations of both guests (user friendly experience enhancing their satisfaction) & hotels (upselling, streamlining hotel operation, time saving).
Their team is entirely dedicated, providing exceptional quality service
Question:
What differentiates this product or service from the competition?
Answer:
I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.
Showing all answers to: "What differentiates this product or service from the competition?"
I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.
Bowo products work well, the support team is happy to assist, and product updates happen on a regular basis. Last but not least, any suggestion my customer make is listened and for some of them implemented.
As members of Synapse-hotel, our two solutions are highly complementary, enabling hoteliers to build a tailor-made solution based on their specific needs without concerns about compatibility. The PMS and the client application communicate in real-time, ensuring the exchange of accurate information at the right moment.
What sets Bowo apart from the competition is its exceptional versatility and capabilities. As an example, Bowo allows to seamlessly handle a wide range of functions, from online check-ins to guest communication, operations, guest management platforms, and the ability to seamlessly integrate with different Property Management Systems (PMS).
Their highly skilled team consistently stays ahead through innovation and collaboration with various partners to constantly meet evolving needs of guests and hotels, maintaining a leading edge in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.
Does your property have more to sell than room and breakfast? If the answer is no, you can still help your customer find activities and book them, or simply order food. If the answer is yes, Bowo can definiteky help sell more
In that case, if you're considering Bowo as a client application for your hotel, my advice would be to thoroughly assess its features and compatibility with your hotel's specific needs. Additionally, seek feedback from other hoteliers who have implemented Bowo to ensure it aligns well with your expectations and enhances the overall guest experience.
Bowo is a great partner, with an excepcional technology and human team. My advice would be to take the time to tailor the branded guest app to align with your hotel's unique identity and guest preferences. By doing so, you can maximize the impact of the solution, creating a more personalized and engaging experience for your guests. Additionally, ensure that you fully understand and utilize the integration capabilities with different Property Management Systems (PMS), as this can significantly enhance the efficiency of your hotel operations. Embracing the full potential of customization and integration will not only set your hotel apart but also contribute to a seamless and delightful experience for both guests and staff.
I would highly recommend to a hotelier to book a demo with BOWO. It is an opportunity to explore its various features, long-term added values and potential ROI provided by this comprehensive solution.
Recommended by
Kirsty Macleod
Regional Marketing Executive
@
Mews
Guilain Denisselle
Owner
@
Hotel Conseil
Aurélien Vionnet
CEO
@
Thais-pms
Ignacio Serra
Account Manager, EMEA
@
PressReader
Delphine Durroux
Senior Area Manager, Sales, Hospitality
@
PressReader
Kirsty Macleod
Regional Marketing Executive
@
Mews
Guilain Denisselle
Owner
@
Hotel Conseil
Aurélien Vionnet
CEO
@
Thais-pms
Ignacio Serra
Account Manager, EMEA
@
PressReader
Delphine Durroux
Senior Area Manager, Sales, Hospitality
@
PressReader
Mohamed Hamed
Senior Territory and Strategy Manager
@
PressReader
Jérémie Navarro
CEO
@
Pure Informatique / Booker
Geoffrey Tenenbaum
CEO
@
Guest Mobility
Céline Dalla Costa
Partnership Manager
@
Lightspeed
Benjamin Devisme
Senior Problem Solver
@
Quicktext
PIERRE LAFON
Co Founder
@
1CHECK
Alizé Boivin
Senior Country Lead
@
Hijiffy
Antoine Desplebin
Sales manager
@
Hotek Hospitality
Ines Santos
Head of Global Partnerships
@
FLEXIPASS
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Alicia Dorget
Directrice commerciale
@
Thais PMS
Brice Bonbois
Directeur Commercial & Marketing
@
Experience Hotel CRM
Yasamin Rahnema
Marketing Manager
@
Medialog
Celine Barbeau
Marketing & Communication Manager
@
Misterbooking
Jeremy Obert
Senior Area Manager - EMEA
@
PressReader
Nicolas Horvath
Managing Director France
@
apaleo
Are you a consultant or vendor that recommends Bowo?
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Support
Unverified
Bowo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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