Bowo - Guest App

Ranked 3 (out of 75) in Hotel Guest Apps

Hotel Guest Apps

Their stays are unique, make them memorable.

Ratings Snapshot

Certificate of Excellence
Read 53 reviews
96%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 75 in Hotel Guest Apps

Ease of Use
4.9/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Bowo’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Bowo - Guest App Overview

Top Alternative: Duve App

Bowo - Guest App Overview

Bowo is the most advanced hospitality solution on the market when it comes to guest experience. We help hoteliers in their strategy (upsell, communication, digital marketing, loyalty and more) by pulling together all of their internal services and profitable external services, all over a tailor-made platform. Bowo offers a limitless, seamless and profitable customer experience.

About Bowo

Founded in 2017 | Headquarters in Montpellier France | 10 employees

All the experience of a hotel stay with an in-room digital solution* Our mission is to enrich the hotel services and make them easily accessible, to generate a ...

Integrates with

  • Housekeeping Software
  • Hotel Guest Apps
  • Property Management Systems
Browse integrations (27 verified)

Pros & Cons

Like 96% recommend

General Manager

bowo is the best partner to improve our guest experience with our new product we could offer our guest a complete panel of services including our guest apps experience without any download

Chargée communication/événementiel

Using Bowo via a webapp in a connected hotel, Bowo services are appreciated for their simplicity and efficiency. Whether through feedback from our customers or staff, there is unanimity.

Operations manager

Nice app but you have to have the budget to take it with the tablets on the room. We didn't realize any benefits for the moment and the guest don't use it a lot. You have to be creative with the QR code.

Operations Manager

More external services to continue to optimize the customer experience. Plan online training for reception and management teams

Adjointe de Direction

The point that could be improved is the modification of pages and tiles. The translation is always redone when making a change in French. It would be wonderful to be able to correct only one language and have the transla...

Directeur marketing

Back office user interface not practical on mobile. Regular disconnection of tablets. Tree can be a bit complicated can be Simplified

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Bowo is a great customizable solution improving the guest experience. It allows the property to keep contact with their guests before and during the stay. By its simplicity the app provides to the customer all the information from the property he is be looking for.

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

We can definitely say that design and image are important in our society, even more in a fast paced industry such as hospitality. The ability to customise the solution with your branding, using your creativity is an amazing element making them different. Talking about humans, their teams are also re...

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a customisable app for your property, where you will be able to set all your information, services, pictures or directory, Bowo should definitely be a solution you should have a look at.

by Damien Cazabonne (Mews) on December 08, 2022

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

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GETTING STARTED

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Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • France
  • Mexico
  • Morocco
  • Switzerland
  • Canada
  • Argentina
  • Guadeloupe
  • Mauritius

53 Verified Bowo Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 61% below the category average..

December 16, 2022

Bowo - Guest App Review: Fluidity & quality

Superviseur de réception from Luxury Hotels in Lourmarin (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The dissemination of information about the establishment, the possibility of placing restaurant orders directly from the tablet, the PressReader application.

What do you dislike or think could be improved?

Perhaps to develop more partnerships with other media outlets. For example, there is a priori a lack of titles like LEquipe, which is the No. 1 sports newspaper.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 13, 2022

Bowo - Guest App Review: Tablet with in-room apps

Réception from Hostels in Lorient (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

What is appreciable in Bowo are the breakfast orders by customers, the interface on the tablet, the ease of the software, the online store

What do you dislike or think could be improved?

Some photos are not displayed in full on the tablet, people cannot buy directly online, and breakfast orders can be ordered by email but easily missed when you do something else at reception

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2022

Bowo - Guest App Review: Flexible and practical application

Responsable marketing from Hostels in Cotignac (France)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Adaptation to our graphic charter, possibility of linking the app to our PMS, possibility of integrating an online store and selling our additional services during the stay

What do you dislike or think could be improved?

Integration of a payment system for the store, better link with the Asterio PMS for direct invoicing on customer note

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
4

December 08, 2022

Bowo - Guest App Review: We are only at the beginning of its use but the flexibility of the webapp (and of the teams), the advice (both...

Project manager from Motels in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We decided to use Bowo to make the experience unique for our guests in our hotel. The goal was to eliminate the punitive constraints of the classic hotel business (not being able to eat when you want, not...

What do you dislike or think could be improved?

As such, nothing seems to me to improve for Bowo. The fact is that each hotelier has different needs and demands, so Bowo has to be present in many fields at the same time, which sometimes means that the ...

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
5

December 05, 2022

Bowo - Guest App Review: GGOD RESULTS

SOUS DIRECTRICE from Branded Hotels in Saint-Priest (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

IT IS VERY EASY TO USE AND TO TRAIN YOUR TEAM ON. YOU CAN CONTROLE VERY EASILY THE BACK OFFICE.

What do you dislike or think could be improved?

THE ONLY THING THAT IS A REAL ISSUE FOR US IS THE NOTIFICATION ; WHEN THE EMPLOYEES ARE WORKING THEY OFTEN FORGET TO CHECK THE NOTIFICATION (NO SOUND, WEBPAGE MUST BE REFRESH)

Customer Support
4
Ease of Use
5
Value for money
3
Implementation
4

December 05, 2022

Bowo - Guest App Review: Simply Clever

Chargée communication/événementiel from Branded Hotels in Saint-Priest (France)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Using Bowo via a webapp in a connected hotel, Bowo services are appreciated for their simplicity and efficiency. Whether through feedback from our customers or staff, there is unanimity.

What do you dislike or think could be improved?

It remains to be seen whether the fault is not rather from the network, but the automatic updating of data (example: reception of orders in room service) can sometimes prove to be faulty and does not alwa...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
90 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month

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Popular Bowo - Guest App Integrations

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