Hello, thank you for your feedback! I can confirm that usually, the capture rate is higher when we p...
Ratings Snapshot
97%
Recommend
#10
Popularity index
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #10 out of 65 in Hotel Guest Apps
Ease of Use
5.0/5
ROI
4.8/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support
Bowo’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Bowo - Guest App Overview
Bowo - Guest App Overview
Bowo is the most advanced hospitality solution on the market when it comes to guest experience. We help hoteliers in their strategy (upsell, communication, digital marketing, loyalty and more) by pulling together all of their internal services and profitable external services, all over a tailor-made platform. Bowo offers a limitless, seamless and profitable customer experience.
About Bowo View website
Founded in 2017 | Headquarters in Montpellier France | 10 employeesAll the experience of a hotel stay with an in-room digital solution* Our mission is to enrich the hotel services and make them easily accessible, to generate a ...
Other Products by Bowo
1/4
Integrates with
- Housekeeping Software
- Property Management Systems
- Livechat & Chatbots
Need a custom integration?
What customers love about Bowo - Guest App
97% recommend
Marketing Manager from Hostel
Having already opted for BOWO Guest Room Tablets, we opted for the full offer by developing the Bowo Guest App for our hotel restaurant. Customization of the design, ease of use and back office handling, support by unpar...
Accommodation Director from Branded
Customers can directly find all info about the hotel and our services, they can chat with us, order a room service. We have a pop up store and Bowo answers perfectly to our needs. More than this amazing tool, the cust...
Operations manager from Boutique
Nice app but you have to have the budget to take it with the tablets on the room. We didn't realize any benefits for the moment and the guest don't use it a lot. You have to be creative with the QR code.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
We began our partnership with Bowo in 2018 after falling in love with their solution. Bowo guest app or Bowo's tablets in-room help hotels to promote their services while elevating the guest experience.
by Jeremy Obert (PressReader) on January 20, 2022
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
The customer experience with Bowo is exceptional, in our opinion. Bowo's solutions are fully customizable and very well designed. Hotels will find the perfect tool to reflect their image and answer all their needs.
by Jeremy Obert (PressReader) on January 20, 2022
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
We are in the digital age, and today an incredible amount of services exist and are available to hoteliers. Bowo offers the advantage of bringing all these services together on a single well-designed platform. Bowos' solution boosts hotels' income by increasing conversion.
by Jeremy Obert (PressReader) on January 20, 2022
See more answers (1)
Recommended by
Jeremy Obert
Senior Area Manager - EMEA @ PressReader
Jeremy Obert
Senior Area Manager - EMEA @ PressReader
Features
- Mobile Checkin
- Local Recommendations
- Guest Profiles
- App download
- Web-app
- Guest Messaging
- Mobile Checkout
- Room Service Ordering
- Request Management
- Payments
- Hotel Directory
- Automatic Translations (Multi-Lingual)
Want to go behind the scenes and see how Bowo - Guest App works?
Clients & references
References & testimonials
"L’application Bowo permet de développer tous les points de vente annexes à l'hôtel que ce soit le SPA, la restauration, même les activités de conciergerie."
"We decided to work with Bowo : the application is attractive and user-friendly, the team is motivated, and it's an all-in-one solution"
Case studies
Awards & Certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- France
January 21, 2022
Bowo - Guest App Review: Tailor made product
Director of revenue optimization from Branded in Paris (France)
Recommend
10/10
What do you like most?
The team is able to deliver a custom made product in record time. Easy interface to update content and our guests love it
What do you dislike or think could be improved?
They were eventually able to deliver on all of the improvements that we requested (interface set up, special configuration of menus and links to different services) so nothing really.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 16, 2021
Bowo - Guest App Review: A truly designer and perfectly userfriendly application
Parfait from Other in Les Belleville (France)
Recommend
10/10
What do you like most?
This product is really a plus for the customers. Several people told us about it. The Bowo team are also very helpful. I dealt with Marine who served me extremely well :-)
What do you dislike or think could be improved?
Frankly, I don't see it that way. Everything is perfect. Except maybe I have to put 20 words minimum in this section.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
December 15, 2021
Bowo - Guest App Review: Will be better with the guest room tablets
Operations manager from Boutique in Paris (France)
Recommend
8/10
What do you like most?
Nice app but you have to have the budget to take it with the tablets on the room. We didn't realize any benefits for the moment and the guest don't use it a lot. You have to be creative with the QR ...
What do you dislike or think could be improved?
You can maybe provide different idea of support for the QR code. A simple QR code under plastic is not enough to make customers wants to use it
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
On Dec 16, 2021 Martin . from Bowo replied:
December 14, 2021
Bowo - Guest App Review: Best customer support!!!!
Accommodation Director from Branded in Paris (France)
Recommend
10/10
What do you like most?
Customers can directly find all info about the hotel and our services, they can chat with us, order a room service. We have a pop up store and Bowo answers perfectly to our needs. More than this amazin...
What do you dislike or think could be improved?
Bowo is developing everyday, I do not see anything special to be improved right now. Usually if there is something that doesn't work well, it comes from another tool to which Bowo is connected :)
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 10, 2021
Bowo - Guest App Review: Fully personalized support from A to Z
Chargée marketing et communication from Other in Paris (France)
Recommend
10/10
What do you like most?
- ultra personalized support - available - proactive - innovation - gain in customer experience quality - ease of use - ergonomics
What do you dislike or think could be improved?
An Evolution of the services as and when the development of their company will be done and will raviera the users. Some upgraded improvements that are currently in production.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 10, 2021
Bowo - Guest App Review: The perfect tool for showcasing
Marketing Manager from Hostel in Paris (France)
Recommend
10/10
What do you like most?
Having already opted for BOWO Guest Room Tablets, we opted for the full offer by developing the Bowo Guest App for our hotel restaurant. Customization of the design, ease of use and back office handling, ...
What do you dislike or think could be improved?
The possibility of activating only call to action buttons. Have the possibility to switch to an interface offering even greater freedom of action to the customer.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Freemium (hotel can trial for free)
90 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Recent News & Content
Recent articles
Bowo doesn’t have any recent coverage yet
Recent press releases
Bowo X Oracle Opera Cloud: A Winning Combo!
1 month ago
Resources & reports
In-Room Hotel Tablets
Published by Bowo
How to Write the Specifications of a Web Application for Your Hotel
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Chargée marketing et communication from Other
- ultra personalized support - available - proactive - innovation - gain in customer experience quality - ease of use - ergonomics