Bowo - Guest App
4.8 (102 REVIEWS)
Kirsty, Guilain, Aurélien + 18 more experts recommend Bowo
Read RecommendationsBowo - Guest App
Ranked 3 (out of 79) in Hotel Guest Apps
Hoteliers voted Bowo as the #3 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTheir stays are unique, make them memorable.
95% recommended by 99 hotels
Louvre Hotels Group, Relais & Chateaux, Maison Mère & 96 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Bowo - Guest App is the #2 most trending product in the Hotel Guest Apps category (out of 79) and the #92 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBowo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Bowo as the #3 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Bespoke Guest App
Online Check-In & Digital Key
Communication Hub & Chatbot
Communication Hub & Chatbot
Through the chatbot, guests also have access to a virtual assistant, capable of answering around 80% of their queries automatically, in 130 languages, 24/7. This hub also centralises all the hotel's communication channels (emails, SMS, chat...) in ONE inbox, a great improvement to the hotel's service.
Guest relationship platform (CRM)
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
Through the Guest App Bowo, guests can access the room directory, order room service, book a session at the SPA or any other activity, pay online, report issues, etc. We offer personalized recommendations to guest based on their preferences to maximize hotel upsell potential.
Features
Communication & Messaging
Content Management
Upselling
Request Management
Available Add-ons & Modules
SMS & Whatsapp
Guest Messaging SoftwareUpselling
Upselling SoftwareTV Casting
Hospitality TVSpa Bookings
Spa SoftwareMobile Ordering & Room Service
Mobile Ordering & Room ServiceOnline Check-in
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"In 2022, we generated more than €130000 in turnover thanks to the orders and bookings made on Bowo."
"The Bowo Guest App technology not only improves the guest experience, but also streamlines and simplifies the work of our staff."
"Bowo is a very easy tool to use. It's always in progression, beautiful to look at and intuitive. Best team as well."
"Bowo is simply offering a must have solution for lifestyle hotels. For some of our hotels with rich and dense customer experience, it is a real game changer for our guests and our teams."
"Bowo allows us to have reliable work processes and to avoid all the friction involved in communication between departments. For example, as Bowo is linked to our POS tool, all the breakfast staff can see the client's orders directly."
"I am totally convinced by the system, it’s obviously a time-saver. The housekeeper does half the walking she used to. And the guests are super happy."
"Luxury is in the detail and this kind of detail provides a real plus."
"What worked well between mk2 and Bowo, is the fact that we share this philosophy of trying new things, testing things out, finding solutions and moving forward."
"Together, we developed the most innovative and attractive application on the market."
"This allows us to share what Esprit de France is with guests, to convey our values, to explain the hotel's works of art to curious guests without having them having to call reception. The tool means we can do more than simply providing practical information about the hotel. This enables us to build the brand universe."
"The application helps us grow all the hotel's secondary points of sale, whether it's the SPA, F&B, or even concierge activities. It also enables us to incorporate additional external services that we wouldn't have been able to implement without Bowo."
"It saves an incredible amount of time!"
Featured Customers
Popularity by Segment
Size
7 | X-Small (1-9 room)
15 | Small (10-24 room)
55 | Medium (25-74 room)
34 | Large (75-199 room)
15 | X-Large (200+ room)
Country
107 | France
11 | Mexico
2 | Mauritius
2 | Guadeloupe
1 | Slovakia
1 | Morocco
1 | Switzerland
1 | Canada
1 | Argentina
1 | Netherlands
1 | French Polynesia
1 | Panama
1 | Oman
Type
76 | Luxury Hotels
26 | Boutiques
23 | City Center Hotels
21 | Branded Hotels
17 | Hostels
14 | Resorts
5 | Motels
5 | Vacation Rentals & Villas
3 | Extended Stay & Serviced Apartments
3 | Limited Service & Budget Hotels
2 | Airport/Conference Hotels
1 | Bed & Breakfast & Inns
1 | Casinos
1 | RV Parks & Campgrounds
Region
110 | Europe
12 | North America
3 | Africa
2 | South America
2 | Central America
1 | Oceania
1 | Middle East
Category
102 | Hotel Guest Apps
47 | In-Room Hotel Tablets
More Products by Bowo
Hotelier Rating
BOWO Review
Front Office & Revenue Manager from 100 to 199 room Branded Hotel in Nizwa (Oman)
Amazing Platform for Guest Communication
Head of Marketing from 10 to 24 room Boutique in Bocas del Toro (Panama)
Very satisfied
Directeur d'exploitation from 1 to 4 room Extended Stay & Serviced Apartment in Paris (France)
Awesome app and service.
Skeypper from 200 to 499 room Boutique in Bagnères-de-Bigorre (France)
Interconnected and seamless webapp
Digital Project Manager from 50-74 room City Center Hotel in Paris (France)
Bowo's Adaptability and Engagement through Their Web Apps
from 75-99 room Luxury Hotel in Bordeaux (France)
A solution designed with care and expertise
Web Marketing & Communication Manager from 100 to 199 room Luxury Hotel in Bora-Bora (French Polynesia)
A very nice tool
Consultant Qualité from 25-49 room Boutique in Paris (France)
Such a beautiful and useful app
Assistant Hotel Manager from 25-49 room Luxury Hotel in Chamonix-Mont-Blanc (France)
Guest app made easy
Director from 25-49 room Branded Hotel in Amsterdam (Netherlands)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
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Bowo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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