Crave Mobile Platform

4.6 (56 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Andre, Arturo Armando, Rafael + 7 more experts recommend Crave Interactive

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Crave Mobile Platform

4.6 (56 REVIEWS)

Ranked 4 (out of 79) in Hotel Guest Apps

Mobile/Appless

Crave Interactive is popular in United Kingdom, Mexico and United States of America.

Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Crave Mobile Platform is the #5 most trending product in the Hotel Guest Apps category (out of 79) and the #256 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Crave Mobile Platform
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Keep your guests engaged wherever they go, with mobile access to all of your services. Crave’s mobile solution provides everything your guests need in an intuitive and engaging manner bespoke to your brand. With instant access to services from anywhere – the pool, the lobby, meeting rooms, guest rooms – your guests will love the simplicity and speed with which they can find information and order what they need. Our data insights and experience can help you ensure maximum guest engagement and increased sales of ancillaries.

Capabilities

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Crave Interactive doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Mobile Ordering

Mobile Ordering & Room Service
Place QR codes throughout the property or at your F&B outlets for guests to scan and order right from their mobile device.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Crave Interactive Average Crave Interactive

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0

Success Stories

5

References

9

Featured Customers

Success Stories

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Crave Interactive doesn’t have any case studies available

Popularity by Segment

Size

16 | X-Small (1-9 room)

6 | Small (10-24 room)

14 | Medium (25-74 room)

27 | Large (75-199 room)

81 | X-Large (200+ room)

Country

55 | United Kingdom

35 | Mexico

30 | United States of America

7 | United Arab Emirates

5 | Bahamas

5 | Saint Lucia

5 | Thailand

3 | Norway

3 | Costa Rica

2 | Estonia

2 | Panama

2 | Australia

2 | Dominican Republic

2 | Canada

2 | Netherlands

2 | Greece

1 | Iceland

1 | Serbia

1 | Turks and Caicos Islands

1 | Ireland

1 | Vietnam

1 | Netherlands Antilles

1 | Spain

1 | Jamaica

1 | Indonesia

1 | Japan

Type

81 | Luxury Hotels

64 | Resorts

28 | Branded Hotels

18 | City Center Hotels

16 | Boutiques

11 | Bed & Breakfast & Inns

9 | RV Parks & Campgrounds

4 | Casinos

4 | Motels

4 | Vacation Rentals & Villas

3 | Hostels

2 | Airport/Conference Hotels

Region

68 | Europe

67 | North America

15 | Central America

8 | Asia Pacific

7 | Middle East

5 | South America

2 | Oceania

Category

139 | In-Room Hotel Tablets

56 | Hotel Guest Apps

More Products by Crave Interactive

https://ucarecdn.com/6f17b87d-b535-477a-8d9e-a68ad1ca0540/
https://ucarecdn.com/388f805c-a241-4f37-a961-1723f3d3122a/

Hotelier Rating

Excellent
122
Very Good
32
Average
17
Poor
1
Terrible
1

Property Size

  • X-Small (16)
  • Small (6)
  • Medium (14)
  • Large (27)
  • X-Large (81)

Country

  • United Kingdom
    United Kingdom
    (55)
  • Mexico
    Mexico
    (35)
  • United States of America
    United States of America
    (30)
  • United Arab Emirates
    United Arab Emirates
    (7)
  • Bahamas
    Bahamas
    (5)
  • Saint Lucia
    Saint Lucia
    (5)
  • Thailand
    Thailand
    (5)
  • Norway
    Norway
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Estonia
    Estonia
    (2)
  • Panama
    Panama
    (2)
  • Australia
    Australia
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Canada
    Canada
    (2)
  • Netherlands
    Netherlands
    (2)
  • Greece
    Greece
    (2)
  • Iceland
    Iceland
    (1)
  • Serbia
    Serbia
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Ireland
    Ireland
    (1)
  • Vietnam
    Vietnam
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Spain
    Spain
    (1)
  • Jamaica
    Jamaica
    (1)
  • Indonesia
    Indonesia
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (67)
  • Europe
    Europe
    (68)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (5)
  • Central America
    Central America
    (15)
10

Amazing!

Associate Director of PR & Communications from 100 to 199 room Boutique in (Saint Lucia)

Verified
11 days ago
Simplicity and ease of the app. The aesthetics and branding is luxurious looking. The efficiency of the Crave team is second to none.
Country Saint Lucia
Associate Director of PR & Communications
Large Hotel
10

Excellent digital service solution for the hospitality industry that provides hotels with an outstanding digital experience throughout their guests’ stay. The platform includes Order Management, POS integration, Mobile and Web solutions, in room tablets with video and messaging, as well as multiple Integrations with Payments. All those factors result in a smoother service experience for guests and help businesses keep costs down as human touch is not always required.

from 500+ room City Center Hotel in (United Kingdom)

Verified
14 days ago
Quick and efficient customer support which is available 24/7. Increased efficiency, improved customer experience, reduced errors which can lead to fewer complaints, improved data management, and marketing opportunities.
Country United Kingdom
X-Large Hotel
10

The Commons

Hotel Manager from 100 to 199 room Branded Hotel in Fountain Valley (United States of America)

Verified
14 days ago
Easy to use. Working with the crave team was easy. They are responsive and it made working with them a pleasure.
Country United States of America
Hotel Manager
Large Hotel
10

It is a one-stop shop for booking all attractions & experiences

Manager from 100 to 199 room Boutique in (United Kingdom)

Verified
14 days ago
Crave have built a seamless platform for guests to research their trip, make their choices, book and pay for their purchases. The site is personalised to the hotel, so our guests feels that they are being personally looked after by an in-house concierge team. Use the QR codes and personalised web links and have this available to guests at m...
Country United Kingdom
Manager
Large Hotel
10

Excellent online ordering

Business Owner from 10 to 24 room Bed & Breakfast & Inn in Stokeinteignhead (United Kingdom)

Verified
14 days ago
Very friendly and efficient support staff, any issues are dealt with quickly. Customer interface is very easy to use, attractive and well laid out. No app to download.
Country United Kingdom
Business Owner
Small Hotel
10

Big help in bad times

Owner from in (United Kingdom)

Verified
14 days ago
Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates
Country United Kingdom
Owner
7

All is good so far.

Marketing communications manager from 200 to 499 room Luxury Hotel in (Thailand)

Verified
1 months ago
Various functions.It's a center communication between outlet and customer. Customers can explore every information in one device. All the rest is good.
Country Thailand
Marketing communications manager
X-Large Hotel
10

Powerful application to enhanced our guests overall experience

Product Owner Manager from 500+ room Branded Hotel in Cancún (Mexico)

Verified
11 months ago
The level of interaction we can have with our guests is fascinating, It has become the center piece of the communication, Stay team is amazing with their support and the willingness to create new developments together
Country Mexico
Product Owner Manager
X-Large Hotel
10

Review

Manager from 10 to 24 room Hostel in (Ireland)

Verified
11 months ago
Excellent Back up service, whichever time of the bay or night it is , they are on hand to help solve the ptoblem
Country Ireland
Manager
Small Hotel
10

My experience with Crave

IT Manager from 500+ room Branded Hotel in Cancún (Mexico)

Verified
12 months ago
In a tool that helps me to be in direct contact with my client, in such a way that it allows him to interact with our services, without having to make a call.
Country Mexico
IT Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave. The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.

Question:

What differentiates this product or service from the competition?

Answer:

The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave. Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer. Crave managed to send a tablet for a POC and it was really smooth and a key-point.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you. The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
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Support

Unverified

Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

91%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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