Ranked 5 (out of 67) in Hotel Guest Apps
Hotel Guest Apps
Room Service and all outlets Mobile Order and Payment Solutions
Ranked #5 out of 67 in Hotel Guest Apps
Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreServeSafely is our mobile order and pay solution for hotels, restaurants, bars, clubs, theatres, cafes and even live events. We use data intelligence and our vast experience to help our clients maximise sales, tips and profits, while making sure the customer experience is simple and intuitive. Our team customises the set-up to match your brand, and work with you to optimise the menus for up-selli...
Crave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...
93% recommend
Owner
Sorted my issue out quickly and politely. Technacal department has been great ever since I’ve been using crave. Would highly recommend.
Owner
Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates
Owner
Updating menus or making changes they are quicker than Just Eat however Uber allow you to do this yourself which is quicker than Crave.
What does this product or service do well?
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made...
by Joe Pleece (Deliverect) on December 07, 2021
What differentiates this product or service from the competition?
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global an...
by Joe Pleece (Deliverect) on December 07, 2021
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, ca...
by Joe Pleece (Deliverect) on December 07, 2021
ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think we...
Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!
Crave Interactive doesn’t have any awards or certifications
December 14, 2021
At table ordering service was super easy for our customers to use Back of house support from Crave was fantastic The whole system was seamless and hassle free for our business
We didn’t have any issues at all. We felt the whole service suited us very well and if there were any technical issues they were quickly resolved
December 13, 2021
Co-Founder from Bed & Breakfast & Inns in (United Kingdom)
The first thing is the speed with which they deal with any problems that might arise. The second is the professional manner of ALL their staff. They are quick, efficient and precise. The ease of orderi...
The one thing they could improve is the actual printing on the tickets for use in the kitchen . There are far too many words on each ticket which makes them hard to read. When it's busy, mistakes get made...
December 13, 2021
Manager from Other in (United Kingdom)
Very easy to set up and work with Very helpful customer service, who managed to sort our all our start-up issues Low fees
I think the app as it is at the moment does the job perfectly. We haven't come across of any issues which can be noted.
December 10, 2021
Owner from Boutiques in (Norway)
Seamless room service orders, guests regard the service high quality High quality in terms of modern solution for both hotel and guests When we need support and update, quick reply and fast solving
Offer a printable template to present QR code in a frame. Offer possibility to log into a set up in order to possibility to customize the menu
December 10, 2021
Administrator from Other in (United Kingdom)
Easy to use Easy to teach Customers love it In my opinion this is a great addition to any dry led business or otherwise.
I think that the only thing that could be improved about this device is the customer facing side and for it to be more streamlined
December 10, 2021
Digital Experience Manager from Other in Amsterdam (Netherlands)
Flexible in accommodating requests Excellent customer service. Never failed to deliver quick support 24 hours a day Great account managers, always looking to find a solution.
The backend could be modernised - e.g drag and drop menus, More self service front end customisation - web page and emails
Mobile Ordering Statistics in the Hotel Industry
Owner
Crave are professional, have extremely fast customer service, are always adapting to the constantly changing landscape and are very creative