Thanks for your review and positive comments about our service. Our new T3 tablet range now includes...
Ratings Snapshot
93%
Recommend
#5
Popularity index
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #5 out of 73 in Hotel Guest Apps
Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.9/5
Verified Customer Support
Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Crave Mobile Platform Overview
Crave Mobile Platform Overview
Keep your guests engaged wherever they go, with mobile access to all of your services. Crave’s mobile solution provides everything your guests need in an intuitive and engaging manner bespoke to your brand. With instant access to services from anywhere – the pool, the lobby, meeting rooms, guest rooms – your guests will love the simplicity and speed with which they can find information and ...
About Crave Interactive View website
Founded in 2009 | Headquarters in Cranfield United Kingdom | 26 employeesCrave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...
Product Modules
Mobile Ordering
Mobile Ordering & Room Service
INCLUDED
Place QR codes throughout the property or at your F&B outlets for guests to scan and order right from their mobile device.
Other Products by Crave Interactive
1/4
Integrates with
- Payments Processing Software
- Guest Messaging Software
- Concierge Software
Need a custom integration?
What customers love about Crave Mobile Platform
93% recommend
Owner
Sorted my issue out quickly and politely. Technacal department has been great ever since I’ve been using crave. Would highly recommend.
Owner
Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates
Owner
Updating menus or making changes they are quicker than Just Eat however Uber allow you to do this yourself which is quicker than Crave.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made...
by Joe Pleece (Deliverect) on December 07, 2021
Question:
What differentiates this product or service from the competition?
Answer:
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global an...
by Joe Pleece (Deliverect) on December 07, 2021
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, ca...
by Joe Pleece (Deliverect) on December 07, 2021
Recommended by
Joe Pleece
Enterprise Sales @ Deliverect
Features
Want to go behind the scenes and see how Crave Mobile Platform works?
Clients & references
References & testimonials
ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think we...
Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!
Featured partners
Case studies
Crave Interactive doesn’t have any case studies available
Awards & Certifications
Crave Interactive doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United Kingdom
- United States of America
- Mexico
- Norway
- Netherlands
- Bahamas
- Saint Lucia
- Ireland
- Turks and Caicos Islands
Likelihood to Recommend
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December 13, 2022
Crave Mobile Platform Review: Powerful application to enhanced our guests overall experience
Product Owner Manager from Luxury Hotels in Cancún (Mexico)
Recommend
10/10
What do you like most?
The level of interaction we can have with our guests is fascinating, It has become the center piece of the communication, Stay team is amazing with their support and the willingness to create new developm...
What do you dislike or think could be improved?
The data section once is ready it will be without a doubt a great benefit to our internal users, The error handling will help us to understand better and to anticipate any possible frustration for the use...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 01, 2022
Crave Mobile Platform Review: Review
Manager from Hostels in (Ireland)
Recommend
10/10
What do you like most?
Excellent Back up service, whichever time of the bay or night it is , they are on hand to help solve the ptoblem
What do you dislike or think could be improved?
Nothing could be improved in my opinion. That is why i am writing this review. I hope this is ok.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 28, 2022
Crave Mobile Platform Review: My experience with Crave
IT Manager from Luxury Hotels in Cancún (Mexico)
Recommend
10/10
What do you like most?
In a tool that helps me to be in direct contact with my client, in such a way that it allows him to interact with our services, without having to make a call.
What do you dislike or think could be improved?
what should be improved is the durability of the tablet battery, my main complaint is that the battery is damaged very quickly, and we have to send it to the technician to change it, hopefully and it coul...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 28, 2022
Crave Mobile Platform Review: The service Level in the organization is great. The time it takes to upd
Managing Director from Boutiques in (Norway)
Recommend
9/10
What do you like most?
The service Level in the organization is great. The time it takes to update the software is also very short. I also like the fact that we can tailer make information for different events at the hotel.
What do you dislike or think could be improved?
The tablet some times does not charge well in the charger. It seems to be a misfitt between the tablet and the charger.
Customer Support
5
Ease of Use
3.5
Value for money
5
Implementation
5
On Nov 28, 2022 Tim B. from Crave Interactive replied:
November 02, 2022
Crave Mobile Platform Review: Great!
GM from Luxury Hotels in (United Kingdom)
Recommend
10/10
What do you like most?
Well-created and intuitive software, is a must for a modern hotel! Big up for the guys working there! Would recommend!
What do you dislike or think could be improved?
Nothing to be improved, everything working very well. Nothing to be improved, everything working very well. Nothing to be improved, everything working very well.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
November 02, 2022
Crave Mobile Platform Review: Encouraging Digitisation
Consultant from Bed & Breakfast & Inns in (United Kingdom)
Recommend
9/10
What do you like most?
Benefits the Hotel and Guest with access to all local UK Tourist information, with convenience, style and navigating the best event at the best price during the week.
What do you dislike or think could be improved?
Price point and more tablet units ..... with sponsorship deals from Big Bus and Eateries etc Cheaper Theatre Tickets and Westfield
Customer Support
3
Ease of Use
4
Value for money
4
Implementation
4
Pricing
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month
Recent News & Content
Recent articles
Resources & reports
In-Room Hotel Tablets
Published by Crave Interactive
Mobile Ordering Statistics in the Hotel Industry
Owner
Crave are professional, have extremely fast customer service, are always adapting to the constantly changing landscape and are very creative