Crave Mobile Platform

Ranked 5 (out of 73) in Hotel Guest Apps

Hotel Guest Apps

Mobile/Appless

Ratings Snapshot

Certificate of Excellence
Read 53 reviews
93%
Recommend
HTR Score icon
HT SCORE
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 73 in Hotel Guest Apps

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.6/5
Customer Support
4.9/5
Verified Customer Support

Crave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 10 verified reviews
    98%
  • City Center Hotels 10 verified reviews
    92%
  • Branded Hotels 8 verified reviews
    93%
  • Luxury Hotels 8 verified reviews
    93%
  • Boutiques 8 verified reviews
    94%
  • Bed & Breakfast & Inns 6 verified reviews
    87%
  • Hostels 3 verified reviews
    77%
  • RV Parks & Campgrounds 2 verified reviews
    80%

Crave Mobile Platform Overview

Crave Mobile Platform Overview

Keep your guests engaged wherever they go, with mobile access to all of your services. Crave’s mobile solution provides everything your guests need in an intuitive and engaging manner bespoke to your brand. With instant access to services from anywhere – the pool, the lobby, meeting rooms, guest rooms – your guests will love the simplicity and speed with which they can find information and ...

About Crave Interactive View website

Founded in 2009 | Headquarters in Cranfield United Kingdom | 26 employees

Crave Interactive is a world-leading developer of digital service solutions for the global hospitality industry and experts in self-ordering and guest communica...

Product Modules
Mobile Ordering Mobile Ordering & Room Service
INCLUDED
Place QR codes throughout the property or at your F&B outlets for guests to scan and order right from their mobile device.

Other Products by Crave Interactive

Integrates with

  • Payments Processing Software
  • Guest Messaging Software
  • Concierge Software
Browse integrations (9 verified)

What customers love about Crave Mobile Platform

Like 93% recommend

Owner

Crave are professional, have extremely fast customer service, are always adapting to the constantly changing landscape and are very creative

Owner

Sorted my issue out quickly and politely. Technacal department has been great ever since I’ve been using crave. Would highly recommend.

Owner

Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates

Owner

Updating menus or making changes they are quicker than Just Eat however Uber allow you to do this yourself which is quicker than Crave.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry. Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made...

by Joe Pleece (Deliverect) on December 07, 2021

Question:

What differentiates this product or service from the competition?

Answer:

In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year. Crave provide a creates highly customised solutions tailored to your brand. The Crave team is global an...

by Joe Pleece (Deliverect) on December 07, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel. The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, ca...

by Joe Pleece (Deliverect) on December 07, 2021

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Recommended by

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Want to go behind the scenes and see how Crave Mobile Platform works?

Clients & references

References & testimonials

Testimonial avatar
ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think we...
Dale Malbert Owner at the The Engine
Testimonial avatar
Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!
Lee Hughes Owner at the Anchor Inn

Featured partners

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Case studies

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Crave Interactive doesn’t have any case studies available

Awards & Certifications

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Crave Interactive doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • United States of America
  • Mexico
  • Norway
  • Netherlands
  • Bahamas
  • Saint Lucia
  • Ireland
  • Turks and Caicos Islands

53 Verified Crave Interactive Reviews

Likelihood to Recommend
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December 13, 2022

Crave Mobile Platform Review: Powerful application to enhanced our guests overall experience

Product Owner Manager from Luxury Hotels in Cancún (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The level of interaction we can have with our guests is fascinating, It has become the center piece of the communication, Stay team is amazing with their support and the willingness to create new developm...

What do you dislike or think could be improved?

The data section once is ready it will be without a doubt a great benefit to our internal users, The error handling will help us to understand better and to anticipate any possible frustration for the use...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2022

Crave Mobile Platform Review: Review

Manager from Hostels in (Ireland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Excellent Back up service, whichever time of the bay or night it is , they are on hand to help solve the ptoblem

What do you dislike or think could be improved?

Nothing could be improved in my opinion. That is why i am writing this review. I hope this is ok.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 28, 2022

Crave Mobile Platform Review: My experience with Crave

IT Manager from Luxury Hotels in Cancún (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In a tool that helps me to be in direct contact with my client, in such a way that it allows him to interact with our services, without having to make a call.

What do you dislike or think could be improved?

what should be improved is the durability of the tablet battery, my main complaint is that the battery is damaged very quickly, and we have to send it to the technician to change it, hopefully and it coul...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 28, 2022

Crave Mobile Platform Review: The service Level in the organization is great. The time it takes to upd

Managing Director from Boutiques in (Norway)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The service Level in the organization is great. The time it takes to update the software is also very short. I also like the fact that we can tailer make information for different events at the hotel.

What do you dislike or think could be improved?

The tablet some times does not charge well in the charger. It seems to be a misfitt between the tablet and the charger.

Customer Support
5
Ease of Use
3.5
Value for money
5
Implementation
5
arrow review On Nov 28, 2022 Tim B. from Crave Interactive replied:
 Thanks for your review and positive comments about our service. Our new T3 tablet range now includes... 

November 02, 2022

Crave Mobile Platform Review: Great!

GM from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Well-created and intuitive software, is a must for a modern hotel! Big up for the guys working there! Would recommend!

What do you dislike or think could be improved?

Nothing to be improved, everything working very well. Nothing to be improved, everything working very well. Nothing to be improved, everything working very well.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

November 02, 2022

Crave Mobile Platform Review: Encouraging Digitisation

Consultant from Bed & Breakfast & Inns in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Benefits the Hotel and Guest with access to all local UK Tourist information, with convenience, style and navigating the best event at the best price during the week.

What do you dislike or think could be improved?

Price point and more tablet units ..... with sponsorship deals from Big Bus and Eateries etc Cheaper Theatre Tickets and Westfield

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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