Crave Mobile Platform
4.6 (56 REVIEWS)
HT Score
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Andre, Arturo Armando, Rafael + 7 more experts recommend Crave Interactive
Read RecommendationsCrave Mobile Platform
Ranked 4 (out of 79) in Hotel Guest Apps
Mobile/Appless
91% recommended by 136 hotels
Crave Interactive is popular in United Kingdom, Mexico and United States of America.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Crave Mobile Platform is the #5 most trending product in the Hotel Guest Apps category (out of 79) and the #256 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCrave Interactive’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Crave Mobile Platform
Founded in 2009 | Headquarters in Cranfield (United Kingdom) | 26 employees
Keep your guests engaged wherever they go, with mobile access to all of your services. Crave’s mobile solution provides everything your guests need in an intuitive and engaging manner bespoke to your brand.
With instant access to services from anywhere – the pool, the lobby, meeting rooms, guest rooms – your guests will love the simplicity and speed with which they can find information and order what they need.
Our data insights and experience can help you ensure maximum guest engagement and increased sales of ancillaries.
Capabilities
Crave Interactive doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Ordering
Mobile Ordering & Room Service
Place QR codes throughout the property or at your F&B outlets for guests to scan and order right from their mobile device.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
Crave Interactive doesn’t have any case studies available
References
"It's a really good system, it went really well this weekend! The customers loved it, and to be honest they probably spent more using it!"
Alex Chilton-Thwaite
Owner @
The Morning Star Shaw
"Your response times are absolutely incredible - I asked customer success to change the price on something at 2am and it was done within 2 minutes!!"
Lee Hughes
Owner @
Anchor Inn
"ServeSafely speeds up table service, the solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
The Engine
"The solution is very quick and reliable. Increased sales by at least 20%, the up selling functionality is very good, customers ordering items they didn't think were on the menu. Customers leaving more tips than usual, gratuity default set at 7.5% and seems to be working well."
Dale Malbert
Owner @
The Engine
"At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs of our guests,"
Mary Giuliano
General Manager @
Vdara Hotel & Spa
Featured Customers
Popularity by Segment
Size
16 | X-Small (1-9 room)
6 | Small (10-24 room)
14 | Medium (25-74 room)
27 | Large (75-199 room)
81 | X-Large (200+ room)
Country
55 | United Kingdom
35 | Mexico
30 | United States of America
7 | United Arab Emirates
5 | Bahamas
5 | Saint Lucia
5 | Thailand
3 | Norway
3 | Costa Rica
2 | Estonia
2 | Panama
2 | Australia
2 | Dominican Republic
2 | Canada
2 | Netherlands
2 | Greece
1 | Iceland
1 | Serbia
1 | Turks and Caicos Islands
1 | Ireland
1 | Vietnam
1 | Netherlands Antilles
1 | Spain
1 | Jamaica
1 | Indonesia
1 | Japan
Type
81 | Luxury Hotels
64 | Resorts
28 | Branded Hotels
18 | City Center Hotels
16 | Boutiques
11 | Bed & Breakfast & Inns
9 | RV Parks & Campgrounds
4 | Casinos
4 | Motels
4 | Vacation Rentals & Villas
3 | Hostels
2 | Airport/Conference Hotels
Region
68 | Europe
67 | North America
15 | Central America
8 | Asia Pacific
7 | Middle East
5 | South America
2 | Oceania
Category
139 | In-Room Hotel Tablets
56 | Hotel Guest Apps
More Products by Crave Interactive
Hotelier Rating
10
Amazing!
Associate Director of PR & Communications from 100 to 199 room Boutique in (Saint Lucia)
Verified
11 days ago
Simplicity and ease of the app. The aesthetics and branding is luxurious looking. The efficiency of the Crave team is second to none.
Saint Lucia
Saint Lucia
Associate Director of PR & Communications
Large Hotel
10
Excellent digital service solution for the hospitality industry that provides hotels with an outstanding digital experience throughout their guests’ stay. The platform includes Order Management, POS integration, Mobile and Web solutions, in room tablets with video and messaging, as well as multiple Integrations with Payments. All those factors result in a smoother service experience for guests and help businesses keep costs down as human touch is not always required.
from 500+ room City Center Hotel in (United Kingdom)
Verified
14 days ago
Quick and efficient customer support which is available 24/7. Increased efficiency, improved customer experience, reduced errors which can lead to fewer complaints, improved data management, and marketing opportunities.
United Kingdom
United Kingdom
X-Large Hotel
10
The Commons
Hotel Manager from 100 to 199 room Branded Hotel in Fountain Valley (United States of America)
Verified
14 days ago
Easy to use. Working with the crave team was easy. They are responsive and it made working with them a pleasure.
United States of America
United States of America
Hotel Manager
Large Hotel
10
It is a one-stop shop for booking all attractions & experiences
Manager from 100 to 199 room Boutique in (United Kingdom)
Verified
14 days ago
Crave have built a seamless platform for guests to research their trip, make their choices, book and pay for their purchases. The site is personalised to the hotel, so our guests feels that they are being personally looked after by an in-house concierge team. Use the QR codes and personalised web links and have this available to guests at m...
United Kingdom
United Kingdom
Manager
Large Hotel
10
Excellent online ordering
Business Owner from 10 to 24 room Bed & Breakfast & Inn in Stokeinteignhead (United Kingdom)
Verified
14 days ago
Very friendly and efficient support staff, any issues are dealt with quickly.
Customer interface is very easy to use, attractive and well laid out.
No app to download.
United Kingdom
United Kingdom
Business Owner
Small Hotel
10
Big help in bad times
Owner from in (United Kingdom)
Verified
14 days ago
Quick response times, low cost. Helpful on social media. Friendly staff. Good software and hardware. Full menu support and free updates
United Kingdom
United Kingdom
Owner
7
All is good so far.
Marketing communications manager from 200 to 499 room Luxury Hotel in (Thailand)
Verified
1 months ago
Various functions.It's a center communication between outlet and customer. Customers can explore every information in one device. All the rest is good.
Thailand
Thailand
Marketing communications manager
X-Large Hotel
10
Powerful application to enhanced our guests overall experience
Product Owner Manager from 500+ room Branded Hotel in Cancún (Mexico)
Verified
11 months ago
The level of interaction we can have with our guests is fascinating, It has become the center piece of the communication, Stay team is amazing with their support and the willingness to create new developments together
Mexico
Mexico
Product Owner Manager
X-Large Hotel
10
Review
Manager from 10 to 24 room Hostel in (Ireland)
Verified
11 months ago
Excellent Back up service, whichever time of the bay or night it is , they are on hand to help solve the ptoblem
Ireland
Ireland
Manager
Small Hotel
10
My experience with Crave
IT Manager from 500+ room Branded Hotel in Cancún (Mexico)
Verified
12 months ago
In a tool that helps me to be in direct contact with my client, in such a way that it allows him to interact with our services, without having to make a call.
Mexico
Mexico
IT Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave. The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.
Showing all answers to: "What does this product or service do well?"
It's a great product with huge customization for the customer, great team working on it and really professional. We couldn't be happier working with Crave.
The customer was working with a different sollution and knew really well what they wanted and don'twanted. Since the beginning, Crave could answer to all the questions and show the solution fullfilled the requirements.
The tablets make it easy for the guest to communicate with the hotel and other services that the hotel offers as well as event promotions, and a summary of the restaurants that the hotel includes.and the guest likes the efficiency of the tablets
Crave is de most complete, easy to integrate and easy to use in room technology for Hotels. We've been working with Crave for the past 8 years and it's really amazing how Happy our clients in commun are.
Crave will make you money while the guests feels that you are investing in them.
Allows guests to discover all hotel amenities and services from the comfort of their own room. Easily updated, the digital directory saves on expensive printing costs and is therefore always up-to-date.
Crave are a valued partner of ours at Deliverect. The team at Crave are knowledgable, supportive and have built a best in class suite of products to service the hospitality industry.
Deliverect establishes a connection between Crave Interactive and the existing order management system. Orders made on Crave Interactive are then integrated directly to your POS.
Together, Crave and Deliverect have partnered to provide customers a seamless digital order experience.
Question:
What differentiates this product or service from the competition?
Answer:
The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave. Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer. Crave managed to send a tablet for a POC and it was really smooth and a key-point.
Showing all answers to: "What differentiates this product or service from the competition?"
The capacity of customization and autonomy the customer can have, plus the 24/7 support service from Crave.
Plus they have a really great pre-sales team that can show all the functionalities of the solution on-site with the customer.
Crave managed to send a tablet for a POC and it was really smooth and a key-point.
I have never known any other product like the tablets that crave offers to hotels, so it is something very new.so for me there is nothing like what crave offers, since it is something that helps the hotel a lot to offer its services
The software is intuitive and user friendly while the hardware is resistant and good looking, the interaction with the client is really higher than any other solution in the marker.
You will not find anithing like it.
Close integration with PMS systems using TigerTMS middleware iLink enabling a complete end-to-end solution. Excellent usability for the guest through clear and easily navigable screens, leading to a superior interactive experience.
In the relatively new space of digital ordering, Crave are incredibly experienced and reliable. They have over 10 years experience in the industry and are processing millions of orders a year.
Crave provide a creates highly customised solutions tailored to your brand.
The Crave team is global and provide 24/7 support.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you. The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Your customers will love it. It's super smooth, clean, and customized and you can count on a great team that is always there for you.
The product is safe, secure, user-friendly and intuitive, so your clients can have the best experience at the hotel
I would say that this is a great product and also the service is amazing. This kind of technology improves a lot the interaction between guest and service desk. This is a must have that every hotel should includes
The very best advise is to try Crave, you will not be desapointed in any way. The cost is nothing comparing to the return of investment that you will get. The support 24/7 is something no one really gives Except for crave.
Class leading product from established supplier with reputation for service excellence - hotels will be making minimum risk decision in choosing in-room tablets for superior service from Crave Interactive.
Take the time internally uncover your pain points and perhaps ask yourself why you are looking at new technology. These could be financial, productivity or process pain points across the Hotel.
The review will uncover clear requirements that Crave, with their wealth of knowledge and technology, can tailor a solution to solve those pains.
Recommended by
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Rafael Solórzano
Sales Manager
@
Hotel Depot
John Owen
CEO
@
TigerTMS
Joe Pleece
Enterprise Sales
@
Deliverect
Andre Matos
Business Developer Team Leader
@
Konica Minolta
Arturo Armando Briano
it engineer
@
Servicios de Computo del Caribe
Rafael Solórzano
Sales Manager
@
Hotel Depot
John Owen
CEO
@
TigerTMS
Joe Pleece
Enterprise Sales
@
Deliverect
Chris Horn
Managing Director
@
Gold Key Media
Gil Carver
CEO
@
Avico
Jaume Serra
CEO
@
Arki Management
Alaa Bahr
Senior Software Engineer
@
INTEREL
Richard Bradbury
VP, Strategy, Marketing, Alliances
@
Quore
Are you a consultant or vendor that recommends Crave Interactive?
Leave a recommendation
Posts
Crave Interactive
5 months ago
Crave Interactive Launches Crave AI: Hotel Guest Service Redefined
Crave Interactive
1 year ago
RCD Hotels® Orders 3,450 In-Room Tablets from Crave Interactive for Four of its Prestigious Resort Hotels in Latin America
Crave Interactive
1 year ago
Crave Interactive Provide a Single Guest Portal for all Hotel QR Codes
Crave Interactive
1 year ago
Crave to Showcase Latest Innovations at HITEC’s 50th Anniversary in Orlando
Crave Interactive
1 year ago
Crave Announced as HotelTechAwards 2022 Finalists
Crave Interactive
2 years ago
Crave T3 Tablet Range Launch
Crave Interactive
2 years ago
Mobile Ordering Statistics in the Hotel Industry
Crave Interactive
2 years ago
Viceroy Hotel Group Chooses Crave Interactive’s AppLess™ Contactless Mobile Ordering and Digital Directories
Crave Interactive
3 years ago
PPHE Hotel Group choose Crave Interactive’s ServeSafely mobile ordering for its hotels and restaurants
Crave Interactive
3 years ago
Crave Interactive launch ServeSafely to protect restaurant staff and customers from COVID-19.
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Support
Unverified
Crave Interactive has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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