Criton

Ranked 5th (out of 64) in Hotel Guest Apps

Hotel Guest Apps

Contactless guest services for hotels

Ratings Snapshot

Certificate of Excellence
Read 21 reviews
92%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Criton has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 64 in Hotel Guest Apps

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer support
4.6/5
Verified Customer Support

Criton’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Criton Overview

Top Alternative: ALICE Guest App

Criton Overview

Criton is an award-winning guest engagement platform which simplifies digital transformation, enabling hoteliers to deliver the perfect digital guest journey and maximise in-stay spend. With Criton, hotels and serviced apartment operators can digitise their guest information and wrap all-guest facing technology into a sophisticated mobile app. Features of the award-winning mobile technology in...

About Criton

Founded in 2016 | Headquarters in Edinburgh | 31 employees

Integrates with

  • Guest Messaging Software
  • Mobile Key & Keyless Entry
  • Reputation Management
Browse integrations (15 verified)

Pros & Cons

Like 92% recommend

Owner from Boutique

DELIVERING INFORMATION ELIMINATING PAPERWORK . UPDATING INSTANTLY AND GIVING A COVID CONSCIOUS WAY OF GETTING IN TOUCH with our guests .

Marketing Manager from Serviced Apartment

- Extremely nimble and open to collaborations and integrations galore - Sector leading and well positioned to take advantage of the latest innovations - The organisation still has the personal touch

Group Marketing Director

1. Guest are able to enjoy a safe and digital experience, removing face to face contact. 2. Being able to engage the guest prior to check in, allows for many pre arrival upsells. 3. Guests are able to check in and out...

Digital Marketing Executive from Serviced Apartment

The newly introduced CIMS is a good tool for us to self-manage the content on the app, although the platform could be improved in terms of layout and usability. At the moment one of the more difficult tasks to do when us...

Managing Director from Boutique

Our next phases of improvements are related to the further dimensions beyond Criton, specific to companies that deliver the guest food and beverage ordering capabilities, which in turn then interface with in-house Guestl...

Marketing Manager from Serviced Apartment

- New integrations can be buggy at first and can take a while to bed in. Sometimes this has led to customer frustration

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Criton app offers a great range of functions that customers these days have come to expect. By utilising Criton's digital app functionalities, properties are well placed to deliver a contactless guest journey (a crucial touchpoint for post-COVID travellers), thereby enhancing the overall guest e...

by Hayley Yager (RMS Cloud) on December 07, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Criton gives property operators the tools to build their own app, where guests can browse the property's offerings, retrieve their booking confirmation and check-in on arrival. The app works two-fold as the property can also use the app to boost guest engagement and revenue with offers and promotion...

by Hayley Yager (RMS Cloud) on December 07, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Since the arrival of COVID, it has never been more crucial to introduce contactless guest-facing solutions. By integrating with Criton, we have been able to expand our COVID-safe and contactless tech offerings to further enhance the guest journey.

by Hayley Yager (RMS Cloud) on December 07, 2020

See more answers (4)
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+ 2 recommend
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GETTING STARTED

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Features

  • Mobile Checkin
  • Local Recommendations
  • Guest Profiles
  • App download
  • Web-app
  • Guest Messaging
  • Mobile Checkout
  • Room Service Ordering
  • Request Management
  • Payments
  • Hotel Directory
  • Automatic Translations (Multi-Lingual)

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Italy
  • Puerto Rico
  • Ireland
  • United States
  • Portugal

21 Verified Criton Reviews

Likelihood to Recommend
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This vendor is 60% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.

Dec 11, 2020

Criton Review: Organised and deliver the proposal with no fuss.

Marketing Manager from Other in Medstead (United Kingdom)

Recommend 8/10
Full blue star
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Half blue star

What do you like most?

We really liked everything in the presentation about this product. So we signed up! It has all the aspects we need to grow and expand the business. It has been easy to implement and that's because Criton ...

What do you dislike or think could be improved?

As we have implemented this during particularly difficult economic times including two lockdowns and with meeting only via zoom, at this stage, not a lot.

Customer support
3.5
Ease of Use
3.5
Value for money
3.5
Implementation
3.5

Dec 10, 2020

Criton Review: Great Product, Great People

COO from Serviced Apartment in (United Kingdom)

Recommend 9/10
Full blue star
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What do you like most?

Love the product and has proved invaluable as our operating procedures have been under constant review in line with the current risk assessment. We can easily and instantly update our messaging and no mo...

What do you dislike or think could be improved?

Nothing really, it does what it says on the tin and rather well at that. I would like more integrations but they are open to that, I just need to make time to push forward with it.

Customer support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4

Dec 10, 2020

Criton Review: Balbirnie House at the forefront of the 2020 App Revolution!

Managing Director from Boutique in Glenrothes (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

Best explained via a quick read: https://balbirniehouse.blogspot.com/2020/08/10000-orders-by-app-balbirnies-2020.html Delighted with all progress delivered when we emerged out of suspended trading, ...

What do you dislike or think could be improved?

Our next phases of improvements are related to the further dimensions beyond Criton, specific to companies that deliver the guest food and beverage ordering capabilities, which in turn then interface with...

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 10, 2020

Criton Review: Fantastic Team!

Sales Coordinator from Boutique in Ballantrae (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

They are extremely helpful and attentive They will work tirelessly until they achieve the exact results required Very friendly and polite team Version 2.0 has been very well developed and clearly wor...

What do you dislike or think could be improved?

I think there are various features in version 2.0 that could be improved. I feel videos should be able to be embedded rather than linking out and the same with the weather. I think more flexibility in t...

Customer support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Oct 19, 2020

Criton Review: Very good

Front Office Manager from Boutique in Cervães (Portugal)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

allows several options for menus/services and informations easy to use for consumer very good lay-out and attractive the requested changes are quickly solved

What do you dislike or think could be improved?

for some simple informations, as wifi information, we need to request by email, and it will be easier to change ourselfs.

Customer support
4.5
Ease of Use
4.5
Value for money
5
Implementation
5

Oct 14, 2020

Criton Review: Excellent System for a contactless guest experience

Group Sales from Other in Cork Airport Business Park (Ireland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The content is very good and layout easy to access. Particulary like the maps and local attraction features easy to navigate

What do you dislike or think could be improved?

More integrations, or if no integration, need to offer alternative solutions to properties so they can compete with others

Customer support
3.5
Ease of Use
4.5
Value for money
4.5
Implementation
4

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month

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