Guest Service

4.9 (7 REVIEWS)

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unranked
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Guest Service

4.9 (7 REVIEWS)

Unranked in Hotel Guest Apps

Satisfy your customers, increase customer loyalty, increase your revenues with a single app.

Guest Service has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guest Service is the #13 most trending product in the Hotel Guest Apps category (out of 79) and the #656 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Guest Service
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.

Capabilities

profile-empty-state.svg

Guest Service doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Hotel Guest Management

Hotel Management Software

INCLUDED

Online Check-in

Contactless Check-in

INCLUDED

Live Request

Guest Messaging Software
Receive guest requests via mobile portal, offer your guests additional services.

INCLUDED

Staff App and Admin Panel

Staff Collaboration Tools
When guests submit their requests to you via your mobile app GuestService, you can track the status of all requests to avoid unnecessary losses and capital transactions.

INCLUDED

Room Service

Mobile Ordering & Room Service
Our QR codes can offer digital menus to your guests so that they can order easily. You can achieve all this while reducing your printing and staff costs.

INCLUDED

Survey - Stay in Touch With Your Guests.

Guest Surveys & Feedback
Receive feedback from guests instantly, increase the number of satisfied guests, and prevent negative comments. Get feedback in real-time and solve problems in real-time.

INCLUDED

Better Communication - More Sales

Upselling Software
Increase your hotel’s profit, provide full services to your guests, and increase the sales of your services through customized messages.

INCLUDED

Pricing

Pricing Available By Request

Guest Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
7
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Large (2)
  • X-Large (4)

Country

  • Turkey
    Turkey
    (5)

Region

  • Middle East
    Middle East
    (5)
10

Hotel Guest Apps #successful #intelligently #userfriendly

Head Of E-commerce from 100 to 199 room Luxury Hotel in Βοκολίδα

Verified
14 months ago
A program that makes things easy and cleverly designed. I think there is a great need for professional hoteliers. It is useful for the following topics. 1. Save time on admin tasks 2. Develop strong relationships with your guests 3. Smart Guest Experiences #successful #intelligently #userfriendly
Head Of E-commerce
Large Hotel
10

Really like it!

Ent. Manager from 500+ room Hostel in (Türkiye)

Verified
14 months ago
A bridge between the hotel and the guest. The guest can request anything they want while in their room. Great convenience for the guest
Country Türkiye
Ent. Manager
X-Large Hotel
10

Great way to contact with a guest

E-Commerce manager from 200 to 499 room Luxury Hotel in (Turkey)

Verified
14 months ago
Hello,What I like most is the easse of use... Quick to use with many screens...Perfect fit for teamwork...Thank youMustafa Yıldırım
Country Turkey
E-Commerce manager
X-Large Hotel
10

Guest service has doubled our additional revenue.

Hotel owner from 10 to 24 room Bed & Breakfast & Inn in (Turkey)

Verified
14 months ago
GuestService saves us a lot of time and human resource, specially the upselling automation is really perfect for us we completed the setup and started receiving purchases the same day.
Country Turkey
Hotel owner
Small Hotel
10

Touchless System Especially useful for personnel management.

Sales Manager from 500+ room Resort in (Turkey)

Verified
14 months ago
It is a very useful software for guest experience. Especially useful for personnel management. It is convenient, efficient and safe.
Country Turkey
Sales Manager
X-Large Hotel
10

Best mobile app I've ever seen.

Marketing Manager from 500+ room Luxury Hotel in (Turkey)

Verified
14 months ago
It has very user friendly and easy menu features.There are features corresponding to everything needed in the hotel. thanks ..
Country Turkey
Marketing Manager
X-Large Hotel
9

for happy guest

from 100 to 199 room Airport/Conference Hotel in (Turkey)

Verified
14 months ago
The most powerful part of the app is easy to use and guest oriented user interface. It links the hotel services with guests in seconds.
Country Turkey
Large Hotel
  • 1

Recommend empty

It looks like Guest Service is not recommended by any hotels

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Integrations

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Marketplaces & Integrators

Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

99%

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