Guest Service

Ranked 13 (out of 73) in Hotel Guest Apps

Hotel Guest Apps

Satisfy your customers, increase customer loyalty, increase your revenues with a single app.

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
99%
Recommend
HTR Score icon
HT SCORE
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guest Service has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #13 out of 73 in Hotel Guest Apps

Ease of Use
5.0/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 4 verified reviews
    100%
    4 verified reviews
  • Resorts Leader: STAY
    100%
    4 verified reviews
  • Airport/Conference Hotels Leader: Guest Service
    90%
    1 verified reviews
  • Bed & Breakfast & Inns Leader: Runtriz
    100%
    1 verified reviews
  • City Center Hotels 1 verified reviews
    100%
    1 verified reviews
  • Hostels Leader: Duve
    100%
    1 verified reviews

Guest Service Overview

Top Alternative: STAY Guest App

Guest Service Overview

GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.

About Guest Service

Founded in 2016 | Headquarters in London United Kingdom | 11 employees

Guest Service is an application used only in great hotels, aimed at providing their guests with incredible service. Your guests will remember you with your outs...

Product Modules
Hotel Guest Management Hotel Management Software
INCLUDED
Online Check-in Contactless Check-in
INCLUDED
Live Request Guest Messaging Software
INCLUDED
Receive guest requests via mobile portal, offer your guests additional services.
Staff App and Admin Panel Staff Collaboration Tools
INCLUDED
When guests submit their requests to you via your mobile app GuestService, you can track the status of all requests to avoid unnecessary losses and capital transactions.
Room Service Mobile Ordering & Room Service
INCLUDED
Our QR codes can offer digital menus to your guests so that they can order easily. You can achieve all this while reducing your printing and staff costs.
Survey - Stay in Touch With Your Guests. Guest Surveys & Feedback
INCLUDED
Receive feedback from guests instantly, increase the number of satisfied guests, and prevent negative comments. Get feedback in real-time and solve problems in real-time.
Better Communication - More Sales Upselling Software
INCLUDED
Increase your hotel’s profit, provide full services to your guests, and increase the sales of your services through customized messages.

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (5 verified)

Pros & Cons

Like 99% recommend

Sales Manager

It is a very useful software for guest experience. Especially useful for personnel management. It is convenient, efficient and safe.

E-Commerce manager

Hello,What I like most is the easse of use... Quick to use with many screens...Perfect fit for teamwork...Thank youMustafa Yıldırım

Marketing Manager

It has very user friendly and easy menu features.There are features corresponding to everything needed in the hotel. thanks ..

Ent. Manager

Such systems should be supported by the hotel management sector and investments should be made in this field. This software should develop at this rate.

E-Commerce manager

It is an application where full teamwork can be done, we can send different tasks to different departments.We can follow every team member one by one.We are able to respınd to guests very quickly.

Hotel owner

They can add their own excursion list built into the app, we would prefer to outsource the excursion sales toally.

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Expert Q&A and Partner Recommendations

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Recommended by

Guest Service Alternatives

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GETTING STARTED

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Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Turkey

7 Verified Guest Service Reviews

Likelihood to Recommend
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This vendor is 95% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.

September 23, 2022

Guest Service Review: Hotel Guest Apps #successful #intelligently #userfriendly

Head Of E-commerce from Luxury Hotels in Βοκολίδα ()

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

A program that makes things easy and cleverly designed. I think there is a great need for professional hoteliers. It is useful for the following topics. 1. Save time on admin tasks 2. Develop strong relat...

What do you dislike or think could be improved?

A program that makes things easy and cleverly designed. I think there is a great need for professional hoteliers. It is useful for the following topics. 1. Save time on admin tasks 2. Develop strong relat...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 21, 2022

Guest Service Review: Great way to contact with a guest

E-Commerce manager from Luxury Hotels in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Hello,What I like most is the easse of use... Quick to use with many screens...Perfect fit for teamwork...Thank youMustafa Yıldırım

What do you dislike or think could be improved?

It is an application where full teamwork can be done, we can send different tasks to different departments.We can follow every team member one by one.We are able to respınd to guests very quickly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 21, 2022

Guest Service Review: Really like it!

Ent. Manager from Hostels in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

A bridge between the hotel and the guest. The guest can request anything they want while in their room. Great convenience for the guest

What do you dislike or think could be improved?

Such systems should be supported by the hotel management sector and investments should be made in this field. This software should develop at this rate.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 20, 2022

Guest Service Review: Best mobile app I've ever seen.

Marketing Manager from Luxury Hotels in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It has very user friendly and easy menu features.There are features corresponding to everything needed in the hotel. thanks ..

What do you dislike or think could be improved?

I think they are at a good level now. I have nothing to add, thank you very much, best app...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 20, 2022

Guest Service Review: Touchless System Especially useful for personnel management.

Sales Manager from Resorts in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is a very useful software for guest experience. Especially useful for personnel management. It is convenient, efficient and safe.

What do you dislike or think could be improved?

The guest must be developed to be continuously in the system. Hotels also need to adapt to such systems. Thnx.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 20, 2022

Guest Service Review: Guest service has doubled our additional revenue.

Hotel owner from Bed & Breakfast & Inns in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

GuestService saves us a lot of time and human resource, specially the upselling automation is really perfect for us we completed the setup and started receiving purchases the same day.

What do you dislike or think could be improved?

They can add their own excursion list built into the app, we would prefer to outsource the excursion sales toally.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (Flat)
Less than $500/month

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Popular Guest Service Integrations

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