Mobile Ordering & Room Service
Published by STAY
Rethinking Guest Experience
Ratings Snapshot
99%
Recommend
#13
Popularity index
HT SCORE
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Learn more
Guest Service has fewer than 10 reviews in the past 6-months.
Learn more about review recency →
Learn more about review recency →
Ranked #13 out of 73 in Hotel Guest Apps
Ease of Use
5.0/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support
Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more
Most popular for
Guest Service Overview
Top Alternative: STAY Guest App
Guest Service Overview
GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.
About Guest Service
Founded in 2016 | Headquarters in London United Kingdom | 11 employeesGuest Service is an application used only in great hotels, aimed at providing their guests with incredible service. Your guests will remember you with your outs...
Product Modules
Hotel Guest Management
Hotel Management Software
INCLUDED
Online Check-in
Contactless Check-in
INCLUDED
Live Request
Guest Messaging Software
INCLUDED
Receive guest requests via mobile portal, offer your guests additional services.
Staff App and Admin Panel
Staff Collaboration Tools
INCLUDED
When guests submit their requests to you via your mobile app GuestService, you can track the status of all requests to avoid unnecessary losses and capital transactions.
Room Service
Mobile Ordering & Room Service
INCLUDED
Our QR codes can offer digital menus to your guests so that they can order easily.
You can achieve all this while reducing your printing and staff costs.
Survey - Stay in Touch With Your Guests.
Guest Surveys & Feedback
INCLUDED
Receive feedback from guests instantly, increase the number of satisfied guests, and prevent negative comments. Get feedback in real-time and solve problems in real-time.
Better Communication - More Sales
Upselling Software
INCLUDED
Increase your hotel’s profit, provide full services to your guests, and increase the sales of your services through customized messages.
1/10
Integrates with
- Property Management Systems
- Marketplaces & Integrators
Need a custom integration?
Pros & Cons
99% recommend
E-Commerce manager
Hello,What I like most is the easse of use... Quick to use with many screens...Perfect fit for teamwork...Thank youMustafa Yıldırım
Marketing Manager
It has very user friendly and easy menu features.There are features corresponding to everything needed in the hotel. thanks ..
Ent. Manager
Such systems should be supported by the hotel management sector and investments should be made in this field. This software should develop at this rate.
E-Commerce manager
It is an application where full teamwork can be done, we can send different tasks to different departments.We can follow every team member one by one.We are able to respınd to guests very quickly.
Hotel owner
They can add their own excursion list built into the app, we would prefer to outsource the excursion sales toally.
Expert Q&A and Partner Recommendations
Guest Service hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Guest Service Alternatives
INTELITY Guest Mobile Apps
Hotel Guest AppsEngage guests with Native iOS, Android, and web-based app solutions.
Find the perfect fit
Want to find out if Guest Service is the best fit for your hotel?
Take the Quiz
Features
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- Turkey
Likelihood to Recommend
Filter by property type
Filter by geography
Low review volume alert
This vendor is 95% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.
September 23, 2022
Guest Service Review: Hotel Guest Apps #successful #intelligently #userfriendly
Head Of E-commerce from Luxury Hotels in Βοκολίδα ()
Recommend
10/10
What do you like most?
A program that makes things easy and cleverly designed. I think there is a great need for professional hoteliers. It is useful for the following topics. 1. Save time on admin tasks 2. Develop strong relat...
What do you dislike or think could be improved?
A program that makes things easy and cleverly designed. I think there is a great need for professional hoteliers. It is useful for the following topics. 1. Save time on admin tasks 2. Develop strong relat...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 21, 2022
Guest Service Review: Great way to contact with a guest
E-Commerce manager from Luxury Hotels in (Turkey)
Recommend
10/10
What do you like most?
Hello,What I like most is the easse of use... Quick to use with many screens...Perfect fit for teamwork...Thank youMustafa Yıldırım
What do you dislike or think could be improved?
It is an application where full teamwork can be done, we can send different tasks to different departments.We can follow every team member one by one.We are able to respınd to guests very quickly.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 21, 2022
Guest Service Review: Really like it!
Ent. Manager from Hostels in (Turkey)
Recommend
10/10
What do you like most?
A bridge between the hotel and the guest. The guest can request anything they want while in their room. Great convenience for the guest
What do you dislike or think could be improved?
Such systems should be supported by the hotel management sector and investments should be made in this field. This software should develop at this rate.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 20, 2022
Guest Service Review: Best mobile app I've ever seen.
Marketing Manager from Luxury Hotels in (Turkey)
Recommend
10/10
What do you like most?
It has very user friendly and easy menu features.There are features corresponding to everything needed in the hotel. thanks ..
What do you dislike or think could be improved?
I think they are at a good level now. I have nothing to add, thank you very much, best app...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 20, 2022
Guest Service Review: Touchless System Especially useful for personnel management.
Sales Manager from Resorts in (Turkey)
Recommend
10/10
What do you like most?
It is a very useful software for guest experience. Especially useful for personnel management. It is convenient, efficient and safe.
What do you dislike or think could be improved?
The guest must be developed to be continuously in the system. Hotels also need to adapt to such systems. Thnx.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 20, 2022
Guest Service Review: Guest service has doubled our additional revenue.
Hotel owner from Bed & Breakfast & Inns in (Turkey)
Recommend
10/10
What do you like most?
GuestService saves us a lot of time and human resource, specially the upselling automation is really perfect for us we completed the setup and started receiving purchases the same day.
What do you dislike or think could be improved?
They can add their own excursion list built into the app, we would prefer to outsource the excursion sales toally.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
Pricing
Freemium (hotel can trial for free)
free product tier
Monthly subscription (Flat)
Less than $500/month
Recent News & Content
Related articles
Related industry news
Resources & reports
Concierge Software
Published by ATLIST
Traveler Behaviors: How Will Guests Prefer to Engage with Hotels & Hosts Post-COVID?
Hotel Guest Apps
Published by Bowo
Loyalty: The Hotel Groups’ Challenge
Popular Guest Service Integrations
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Oracle OPERA PMS
Property Management SystemsOPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Sales Manager
It is a very useful software for guest experience. Especially useful for personnel management. It is convenient, efficient and safe.