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Guest Service
4.9 (7 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guest Service
Unranked in Hotel Guest Apps
Satisfy your customers, increase customer loyalty, increase your revenues with a single app.
99% recommended by 7 hotels
Guest Service has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Guest Service is the #13 most trending product in the Hotel Guest Apps category (out of 79) and the #656 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Guest Service
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.
Capabilities
Guest Service doesn’t have any benefits or use cases available
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Live Request
Guest Messaging Software
Receive guest requests via mobile portal, offer your guests additional services.
Staff App and Admin Panel
Staff Collaboration Tools
When guests submit their requests to you via your mobile app GuestService, you can track the status of all requests to avoid unnecessary losses and capital transactions.
Room Service
Mobile Ordering & Room Service
Our QR codes can offer digital menus to your guests so that they can order easily.
You can achieve all this while reducing your printing and staff costs.
Survey - Stay in Touch With Your Guests.
Guest Surveys & Feedback
Receive feedback from guests instantly, increase the number of satisfied guests, and prevent negative comments. Get feedback in real-time and solve problems in real-time.
Better Communication - More Sales
Upselling Software
Increase your hotel’s profit, provide full services to your guests, and increase the sales of your services through customized messages.
Pricing
Pricing Available By Request
Guest Service has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Guest Service to Top Alternatives
Their stays are unique, make them memorable.
Mobile/Appless
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Hotelier Rating
10
Hotel Guest Apps #successful #intelligently #userfriendly
Head Of E-commerce from 100 to 199 room Luxury Hotel in Βοκολίδα
Verified
14 months ago
10
Really like it!
Ent. Manager from 500+ room Hostel in (Türkiye)
Verified
14 months ago
A bridge between the hotel and the guest. The guest can request anything they want while in their room. Great convenience for the guest
Türkiye
Türkiye
Ent. Manager
X-Large Hotel
10
Great way to contact with a guest
E-Commerce manager from 200 to 499 room Luxury Hotel in (Turkey)
Verified
14 months ago
Hello,What I like most is the easse of use... Quick to use with many screens...Perfect fit for teamwork...Thank youMustafa Yıldırım
Turkey
Turkey
E-Commerce manager
X-Large Hotel
10
Guest service has doubled our additional revenue.
Hotel owner from 10 to 24 room Bed & Breakfast & Inn in (Turkey)
Verified
14 months ago
GuestService saves us a lot of time and human resource, specially the upselling automation is really perfect for us we completed the setup and started receiving purchases the same day.
Turkey
Turkey
Hotel owner
Small Hotel
10
Touchless System Especially useful for personnel management.
Sales Manager from 500+ room Resort in (Turkey)
Verified
14 months ago
It is a very useful software for guest experience. Especially useful for personnel management. It is convenient, efficient and safe.
Turkey
Turkey
Sales Manager
X-Large Hotel
10
Best mobile app I've ever seen.
Marketing Manager from 500+ room Luxury Hotel in (Turkey)
Verified
14 months ago
It has very user friendly and easy menu features.There are features corresponding to everything needed in the hotel. thanks ..
Turkey
Turkey
Marketing Manager
X-Large Hotel
9
for happy guest
from 100 to 199 room Airport/Conference Hotel in (Turkey)
Verified
14 months ago
The most powerful part of the app is easy to use and guest oriented user interface. It links the hotel services with guests in seconds.
Turkey
Turkey
Large Hotel
- 1
It looks like Guest Service is not recommended by any hotels
Check out the top 10 most recommended Guest Service alternativesExpert Q&A and Partner Recommendations
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Guest Service hasn’t been recommended by any experts or partners yet
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Support
Unverified
Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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