Mews Online Guest Services
Add-on
Sold with Mews’s Property Management Systems offering

Ranked 2 (out of 61) in Hotel Guest Apps

Hotel Guest Apps

Hotel app by Mews for mobile check-in/check-out, digital concierge and guest messaging.

Ratings Snapshot

Certificate of Excellence
Read 50 reviews
88%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 61 in Hotel Guest Apps

Ease of Use
4.6/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.0/5
Verified Customer Support

Mews has opened its internal systems to

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Mews Online Guest Services Overview

Mews Online Guest Services Overview

Put your guests in control of their experience from the moment they book, with a range of guest services available via web app on mobile, tablet and laptop. Less paperwork, less bureaucracy, more opportunity for remarkable experiences.

About Mews View website

Founded in 2012 | Headquarters in Amsterdam Netherlands | 400 employees

Founded by ex-hoteliers, Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews gives hoteliers the power to provide a remar...

Other Products by Mews

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Integrates with

  • Reporting & Accounting Software
  • Guest Surveys & Feedback
  • Upselling Software
Browse integrations (8 verified)

What customers love about Mews Online Guest Services

Like 88% recommend

Front Office Manager

We like the fact that everything is "plug and play", a lot is available and very user friendly. They always try to improve their product and listen to requests

Channel Executive from Hostel

The best platform out there managing your property and many more. Great Design Easy integration

Assistant Operations from Boutique in

Great product - easy to use. Marketplace is a fantastic tool for expanding and integrating systems. Really help and supportive Account Manager and Teams

Gestión (General) from City Center in

It works great in every platform, Windows, iOS or OSX. It's neat clear. BE works OK

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Mews is definitely revolutionizing the hospitality industry and always seeking to innovate. It might be one of the easiest PMS to manage on a daily basis with great UX design. The Mews payment allows secure and automatic payments.

by Isabel Cerdeira (Hub OS) on September 17, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

It has hundreds of integrations available, which some can be integrated with a simple click. Easy to use even for people without experience in technology or PMS, which makes it possible to focus on the guest experience.

by Isabel Cerdeira (Hub OS) on September 17, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even though is not the cheapest PMS in the market, is for sure one that can meet most hoteliers needs and that will keep improving and adding features without charging for every single new functionality. Their team will be there to help when needed as well.

by Isabel Cerdeira (Hub OS) on September 17, 2021

See more answers (1)
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Features

  • Mobile Checkin
  • Local Recommendations
  • Guest Profiles
  • App download
  • Web-app
  • Guest Messaging
  • Mobile Checkout
  • Room Service Ordering
  • Request Management
  • Payments
  • Hotel Directory
  • Automatic Translations (Multi-Lingual)

Clients & references

References & testimonials

Profile empty image

Mews doesn’t have any references available

Featured partners

Brand image

Mews doesn’t have any featured partners

Case studies

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Mews doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Netherlands
  • Germany
  • France
  • Spain
  • Belgium
  • United Kingdom
  • Japan
  • Switzerland
  • Australia

50 Verified Mews Reviews

Likelihood to Recommend
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Aug 04, 2021

Mews Online Guest Services Review: Correct PMS

Revenue manager from Limited Service in Kyoto (Japan)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

*Simple and intuitive interface *Powerful rate control tools *Built-in Channel manager *Tons of reports available *Tons of integrations available *Communication tools (tough Internal message is not a...

What do you dislike or think could be improved?

A/Stop discriminative business direction and philosophy after Covid-19. ①Poor support service, reply can take weeks, and often they send you a link without really checking your problem. Though they ar...

Customer Support
1
Ease of Use
4
Value for money
3
Implementation
1

Jul 16, 2021

Mews Online Guest Services Review: A user-friendly system

Adjointe de Direction from Serviced Apartment in Annecy (France)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Time saving Data and payment security Compliance with the RGPD Ease of use The fact that we have control over the configuration ( despite some limitations / constraints) is a good thing. Possibility...

What do you dislike or think could be improved?

More facility needed with possibility of multiple choices (in restrictions, some lists...) A detailed interview (on our needs and functioning) before the configuration to better understand the function...

Customer Support
3
Ease of Use
3.5
Value for money
3
Implementation
3

Jul 16, 2021

Mews Online Guest Services Review: Understanding of mews

Front Office Manager from Other in Germiston (South Africa)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

the mews booking engine on add on its easy and understanding, the new billing is also simple and understanding

What do you dislike or think could be improved?

booking engine on reservations ,they should extent the date on optional group bookings because some groups make payment on arrivals .

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

May 15, 2021

Mews Online Guest Services Review: Great PMS, but very expensive for smaller hotels.

Owner | GM from Boutique in Bibbiena (Italy)

Recommend 5/10
Full blue star
Half blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

The best cloud based PMS that saves time. Clear for guest and employees. Many integrations that are state of the art (google integrations, channel manager etc).

What do you dislike or think could be improved?

With the launch of new improvements hotels are charged more fees per improvement (new api connections, iDeal integration, Business Analytics etc). Add-ons are necessary and expensive. That way you are...

Customer Support
2.5
Ease of Use
5
Value for money
0.5
Implementation
5

Jan 03, 2021

Mews Online Guest Services Review: The Best PMS for Boutique Hotels

Managing Director from Boutique in Saragano (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I've implemented Mews at five properties and am currently working on number six. Mews offers one of the best User Interfaces, it is easy use and to train new users. The training videos and help sectio...

What do you dislike or think could be improved?

Having the Payment Gateway integrated is a great benefit for the PMS, Kiosk, Booking Engine and Payment Management; we just wish there were more options available. Being limited to one Payment Gateway pro...

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5

Dec 16, 2020

Mews Online Guest Services Review: Best PMS ever

GM from Boutique in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- the company: it's young, vibrant and so flexible - integrations - the "smoothest" UX - the analytics: it's a big deal having that feature integrated

What do you dislike or think could be improved?

- support responsiveness: it takes so long to get in touch sometimes - accountancy features for making it easier for the accounting team

Customer Support
3.5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier

Recent News & Content

Resources & reports

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Popular Mews Online Guest Services Integrations

View all (8 Mews Integrations)