In-Room Hotel Tablets
Published by Bbot
How to Turn Guests into Lifelong Patrons
Ratings Snapshot
95%
Recommend
#19
Popularity index
HT SCORE
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Volara has fewer than 10 reviews in the past 6-months.
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Ranked #19 out of 67 in Hotel Guest Apps
Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support
Volara’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Volara Overview
Top Alternative: Duve App
Volara Overview
Provider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience – ensuring your guests engagement is personal and remarkable. Volara enables you to serve your guests more efficient...
About Volara
Founded in 2016 | Headquarters in New York United States | 5 employeesVolara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality indust...
1/25
Integrates with
- Guest Messaging Software
- Staff Collaboration Tools
- Guest Room Automation
Need a custom integration?
Pros & Cons
95% recommend
Director of Rooms
Great tool for hotels to take care of their guests! Very easy to use and guests love it.
Hotel Manager
Guests excitement when they hear we have Alexa in the Rooms. This is a brilliant amenity that we have added to our rooms.
Senior Operations Manager
There isn't much to be improved on. the only complaint we have from guests is that they say "they don't like that she is always listening" that is something more for Amazon but maybe put in collateral that talks about th...
VP of IT
Additional integrations with current and future voice enabled devices and partners.
Front Office Manager
I have no comments on this area the service is amazing and always great....
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Volara provides the best voice-based guest engagement software for the hotel industry. They work on all major hardware, including the Amazon Echo, Google Nest Hub, and more. The voice-based systems are able to answer all of the hotel's FAQs, freeing-up staff and elevating the guest experience.
by Christopher Hovanessian (Whistle) on December 15, 2020
See more answers (2)
Question:
What differentiates this product or service from the competition?
Answer:
Volara is specialized in the hospitality industry and integrates with hotel technologies, creating a superior experience for property managers, staff, and guests. They are also able to customize the hardware to the property, and deliver these experiences at scale.
by Christopher Hovanessian (Whistle) on December 15, 2020
See more answers (2)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The in-room, voice-based assist is definitely a huge competitive edge, as many travelers are already using these solutions at home. Make sure you harness the powerful AI, as you can craft a superior and unique experience, which will make sure your guests are completely wowed!
by Christopher Hovanessian (Whistle) on December 15, 2020
See more answers (2)
Recommended by
Christopher Hovanessian
CEO @ Whistle
Christian Arias
Director of Partner Relationships @ Hapi
Christian Arias
Director of Partner Relationships @ Hapi
Volara Alternatives
INTELITY Guest Mobile Apps
Hotel Guest AppsEngage guests with Native iOS, Android, and web-based app solutions.
STAY Guest App
Hotel Guest AppsSTAY is the complete Guest Experience System designed to offer guests access to all your hotel services from their smartphones and streamline your staff operations.
Features
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- Cayman Islands
Low review volume alert
This vendor is 100% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.
November 03, 2019
Volara Review: Volara works great at The Hotel Concord!
Owner from Boutiques in Concord (United States of America)
Recommend
10/10
What do you like most?
It has been a pleasure working with Volara. The introduction, deployment, ongoing assistance and the product itself has been a great experience, enjoyed by staff and guests alike. The Hotel Concord enjoy...
What do you dislike or think could be improved?
It would be great if Volara could integrate with property management systems as that would provide added functionality with the two communicating to each other. Volara worked with us to investigate the po...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 31, 2019
Volara Review: Volara's back end integrations help bridge the gap with critical hospitality systems
VP of IT from Boutiques in New York (United States of America)
Recommend
10/10
What do you like most?
Volara's back end integrations help bridge the gap with critical hospitality systems and voice enabled devices. The Volara team is very hands on throughout the entire process to ensure the setup, int...
What do you dislike or think could be improved?
Additional integrations with current and future voice enabled devices and partners.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 31, 2019
Volara Review: Volara Wins Top Marks for Simplicity, G8 UX/UI and Design of any Voice Tech
VP from City Center Hotels in Seattle (United States of America)
Recommend
10/10
What do you like most?
Simplicity and best User Interface and Design of any product on the market. We also believe the team at Volara is the easiest and most professional to work with. They're fast and they're smart. Everything...
What do you dislike or think could be improved?
We wish Amazon would make the interface with their software easier and more valuable for hoteliers.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 31, 2019
Volara Review: Seamless implementation of Alexa.
General Manager from Luxury Hotels in San Francisco (United States of America)
Recommend
10/10
What do you like most?
We implemented Alexa as we wanted to provide technology that is second nature at home but doesn't exist in the hotels. It has helped in the reduction of calls to the front desk allowing them to stay ...
What do you dislike or think could be improved?
There is a learning curve for guests but we have instruction cards to help with that. Alexa is learning more and more so the more it is used the better it becomes.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5
October 31, 2019
Volara Review: I wish every hotel had this!
Senior Operations Manager from Branded Hotels in Charlotte (United States of America)
Recommend
10/10
What do you like most?
-The Volara team was so easy to work with. - Our guests love that our hotel has an Alexa in each room. It saves time for the staff since all guest requests are routed straight to our dispatch system.
What do you dislike or think could be improved?
There isn't much to be improved on. the only complaint we have from guests is that they say "they don't like that she is always listening" that is something more for Amazon but maybe put in collateral tha...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 31, 2019
Volara Review: Great team to work with and very responsive!
VP of Global Technology from Luxury Hotels in West Hollywood (United States of America)
Recommend
9/10
What do you like most?
Great team to work with and very responsive! Installations have been seamless
What do you dislike or think could be improved?
To date nothing to report except more flexibility and customization available with installs outside of US i.e Mexico
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
Pricing
One time upfront purchase (per room)
Implementation fee
Monthly subscription (/room/month)
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Whistle
Guest Messaging SoftwareWhistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide
VP of Operations
We engaged the team from Volara early last year to explore the idea of incorporating Alexa and voice commands into the service design of a hotel we were developing. The responsiveness from the team was outstanding. The...