Volara

Ranked 17 (out of 62) in Hotel Guest Apps

Hotel Guest Apps

Hospitality, voice, Amazon Alexa, Google Assistant and guest engagement

Ratings Snapshot

Certificate of Excellence
Read 12 reviews
95%
Recommend
HTR Score icon
HT SCORE
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Volara has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #17 out of 62 in Hotel Guest Apps

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Volara’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique Leader: Mews
    93%
    8 verified reviews
  • City Center 3 verified reviews
    100%
    3 verified reviews
  • Resort Leader: INTELITY
    100%
    1 verified reviews

Volara Overview

Volara Overview

Provider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience – ensuring your guests engagement is personal and remarkable. Volara enables you to serve your guests more efficient...

About Volara

Founded in 2016 | Headquarters in New York United States | 5 employees

Volara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality indust...

Integrates with

  • Guest Messaging Software
  • Guest Room Automation
  • In-Room Hotel Tablets
Browse integrations (20 verified)

Pros & Cons

Like 95% recommend

VP of Operations from Boutique

We engaged the team from Volara early last year to explore the idea of incorporating Alexa and voice commands into the service design of a hotel we were developing. The responsiveness from the team was outstanding. The...

Owner from Boutique in

It has been a pleasure working with Volara. The introduction, deployment, ongoing assistance and the product itself has been a great experience, enjoyed by staff and guests alike. The Hotel Concord enjoys being at the c...

General Manager from Boutique

We implemented Alexa as we wanted to provide technology that is second nature at home but doesn't exist in the hotels. It has helped in the reduction of calls to the front desk allowing them to stay focused on the g...

Owner from Boutique in

It would be great if Volara could integrate with property management systems as that would provide added functionality with the two communicating to each other. Volara worked with us to investigate the possibility of int...

Director of Rooms from Boutique

More assistance in set up. There is a lot of information to be put together.

Front Office Manager from Resort

I have no comments on this area the service is amazing and always great....

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Volara provides the best voice-based guest engagement software for the hotel industry. They work on all major hardware, including the Amazon Echo, Google Nest Hub, and more. The voice-based systems are able to answer all of the hotel's FAQs, freeing-up staff and elevating the guest experience.

by Christopher Hovanessian (Whistle) on December 15, 2020

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Volara is specialized in the hospitality industry and integrates with hotel technologies, creating a superior experience for property managers, staff, and guests. They are also able to customize the hardware to the property, and deliver these experiences at scale.

by Christopher Hovanessian (Whistle) on December 15, 2020

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The in-room, voice-based assist is definitely a huge competitive edge, as many travelers are already using these solutions at home. Make sure you harness the powerful AI, as you can craft a superior and unique experience, which will make sure your guests are completely wowed!

by Christopher Hovanessian (Whistle) on December 15, 2020

See more answers (2)
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GETTING STARTED

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Features

  • Mobile Checkin
  • Local Recommendations
  • Guest Profiles
  • App download
  • Web-app
  • Guest Messaging
  • Mobile Checkout
  • Room Service Ordering
  • Request Management
  • Payments
  • Hotel Directory
  • Automatic Translations (Multi-Lingual)

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Mexico
  • Cayman Islands

12 Verified Volara Reviews

Likelihood to Recommend
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This vendor is 94% below the category average..

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This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.

November 03, 2019

Volara Review: Volara works great at The Hotel Concord!

Owner from Boutique in Concord (United States)

Recommend 10/10
Full blue star
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What do you like most?

It has been a pleasure working with Volara. The introduction, deployment, ongoing assistance and the product itself has been a great experience, enjoyed by staff and guests alike. The Hotel Concord enjoy...

What do you dislike or think could be improved?

It would be great if Volara could integrate with property management systems as that would provide added functionality with the two communicating to each other. Volara worked with us to investigate the po...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 31, 2019

Volara Review: Volara's back end integrations help bridge the gap with critical hospitality systems

VP of IT from Boutique in New York (United States)

Recommend 10/10
Full blue star
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What do you like most?

Volara's back end integrations help bridge the gap with critical hospitality systems and voice enabled devices. The Volara team is very hands on throughout the entire process to ensure the setup, int...

What do you dislike or think could be improved?

Additional integrations with current and future voice enabled devices and partners.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 31, 2019

Volara Review: Volara Wins Top Marks for Simplicity, G8 UX/UI and Design of any Voice Tech

VP from City Center in Seattle (United States)

Recommend 10/10
Full blue star
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What do you like most?

Simplicity and best User Interface and Design of any product on the market. We also believe the team at Volara is the easiest and most professional to work with. They're fast and they're smart. Everything...

What do you dislike or think could be improved?

We wish Amazon would make the interface with their software easier and more valuable for hoteliers.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 31, 2019

Volara Review: Seamless implementation of Alexa.

General Manager from Boutique in San Francisco (United States)

Recommend 10/10
Full blue star
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What do you like most?

We implemented Alexa as we wanted to provide technology that is second nature at home but doesn't exist in the hotels. It has helped in the reduction of calls to the front desk allowing them to stay ...

What do you dislike or think could be improved?

There is a learning curve for guests but we have instruction cards to help with that. Alexa is learning more and more so the more it is used the better it becomes.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

October 31, 2019

Volara Review: I wish every hotel had this!

Senior Operations Manager from City Center in Charlotte (United States)

Recommend 10/10
Full blue star
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What do you like most?

-The Volara team was so easy to work with. - Our guests love that our hotel has an Alexa in each room. It saves time for the staff since all guest requests are routed straight to our dispatch system.

What do you dislike or think could be improved?

There isn't much to be improved on. the only complaint we have from guests is that they say "they don't like that she is always listening" that is something more for Amazon but maybe put in collateral tha...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 31, 2019

Volara Review: Great team to work with and very responsive!

VP of Global Technology from Boutique in West Hollywood (United States)

Recommend 9/10
Full blue star
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What do you like most?

Great team to work with and very responsive! Installations have been seamless

What do you dislike or think could be improved?

To date nothing to report except more flexibility and customization available with installs outside of US i.e Mexico

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

One time upfront purchase (per room)
Implementation fee
Monthly subscription (/room/month)

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