Ranked 19 (out of 67) in Hotel Guest Apps
Hotel Guest Apps
Hospitality, voice, Amazon Alexa, Google Assistant and guest engagement
Ranked #19 out of 67 in Hotel Guest Apps
Volara’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreProvider of custom voice-based solutions to the hospitality industry. Our proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Our proven best practices ensure high utilization rates and an optimal guest experience – ensuring your guests engagement is personal and remarkable. Volara enables you to serve your guests more efficient...
Volara is THE provider of custom voice-based solutions for the hospitality industry. It’s the only provider of voice-based solutions to the hospitality indust...
95% recommend
VP of Operations
We engaged the team from Volara early last year to explore the idea of incorporating Alexa and voice commands into the service design of a hotel we were developing. The responsiveness from the team was outstanding. The...
Senior Operations Manager
-The Volara team was so easy to work with. - Our guests love that our hotel has an Alexa in each room. It saves time for the staff since all guest requests are routed straight to our dispatch system.
Hotel Manager
Being specific for Grand Cayman - For example when a guests asks what time it is.
VP
We wish Amazon would make the interface with their software easier and more valuable for hoteliers.
General Manager
There is a learning curve for guests but we have instruction cards to help with that. Alexa is learning more and more so the more it is used the better it becomes.
What does this product or service do well?
Volara provides the best voice-based guest engagement software for the hotel industry. They work on all major hardware, including the Amazon Echo, Google Nest Hub, and more. The voice-based systems are able to answer all of the hotel's FAQs, freeing-up staff and elevating the guest experience.
by Christopher Hovanessian (Whistle) on December 15, 2020
See more answers (2)What differentiates this product or service from the competition?
Volara is specialized in the hospitality industry and integrates with hotel technologies, creating a superior experience for property managers, staff, and guests. They are also able to customize the hardware to the property, and deliver these experiences at scale.
by Christopher Hovanessian (Whistle) on December 15, 2020
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The in-room, voice-based assist is definitely a huge competitive edge, as many travelers are already using these solutions at home. Make sure you harness the powerful AI, as you can craft a superior and unique experience, which will make sure your guests are completely wowed!
by Christopher Hovanessian (Whistle) on December 15, 2020
See more answers (2)Engage guests with Native iOS, Android, and web-based app solutions.
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Hotel Guest Apps providers. It is advised that you ask for recent references before proceeding.
November 03, 2019
Owner from Boutiques in Concord (United States of America)
It has been a pleasure working with Volara. The introduction, deployment, ongoing assistance and the product itself has been a great experience, enjoyed by staff and guests alike. The Hotel Concord enjoy...
It would be great if Volara could integrate with property management systems as that would provide added functionality with the two communicating to each other. Volara worked with us to investigate the po...
October 31, 2019
VP of IT from Boutiques in New York (United States of America)
Volara's back end integrations help bridge the gap with critical hospitality systems and voice enabled devices. The Volara team is very hands on throughout the entire process to ensure the setup, int...
Additional integrations with current and future voice enabled devices and partners.
October 31, 2019
VP from City Center Hotels in Seattle (United States of America)
Simplicity and best User Interface and Design of any product on the market. We also believe the team at Volara is the easiest and most professional to work with. They're fast and they're smart. Everything...
We wish Amazon would make the interface with their software easier and more valuable for hoteliers.
October 31, 2019
General Manager from Luxury Hotels in San Francisco (United States of America)
We implemented Alexa as we wanted to provide technology that is second nature at home but doesn't exist in the hotels. It has helped in the reduction of calls to the front desk allowing them to stay ...
There is a learning curve for guests but we have instruction cards to help with that. Alexa is learning more and more so the more it is used the better it becomes.
October 31, 2019
Senior Operations Manager from Branded Hotels in Charlotte (United States of America)
-The Volara team was so easy to work with. - Our guests love that our hotel has an Alexa in each room. It saves time for the staff since all guest requests are routed straight to our dispatch system.
There isn't much to be improved on. the only complaint we have from guests is that they say "they don't like that she is always listening" that is something more for Amazon but maybe put in collateral tha...
October 31, 2019
VP of Global Technology from Luxury Hotels in West Hollywood (United States of America)
Great team to work with and very responsive! Installations have been seamless
To date nothing to report except more flexibility and customization available with installs outside of US i.e Mexico
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Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide
Front Office Manager
Great customer service, amazing response to last minute requests, always great attitude