Goki

Ranked 1 (out of 37) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

Put your property on autopilot. We Make Hotels, Hostels & Airbnbs Better Places to Stay

Ratings Snapshot

Certificate of Excellence
Read 61 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 37 in Mobile Key & Keyless Entry

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

Goki’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Hostels 50 verified reviews
    94%
  • Resorts 7 verified reviews
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  • City Center Hotels 5 verified reviews
    86%
  • Boutiques 4 verified reviews
    98%
  • Bed & Breakfast & Inns 4 verified reviews
    95%
  • Luxury Hotels 3 verified reviews
    90%
  • Motels 2 verified reviews
    90%
  • Airport/Conference Hotels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    80%
  • Limited Service & Budget Hotels 1 verified reviews
    90%

Goki Overview

Goki Overview

Goki combines hardware & software to make stays better for everyone. Guests can check-in & download their keys on their mobile. Hotels can lower operational overheads and direct guests to their other revenue centres.

About Goki View website

Founded in 2016 | Headquarters in Potts Point Australia | 9 employees

Goki makes stays better.

Product Modules
Check-in Contactless Check-in
INCLUDED
Allow your guests to check-in and access their mobile key right from the Goki App. Goki sends guests a link for online check-in prior to arrival- or they can check-in via QR code or tablet on arrival.
Guest Messaging Guest Messaging Software
INCLUDED
G-Board has 100's of features to help you manage your guests. From direct messaging & shoutouts, to sentiment tracking, message payments, marketing what's on and stay extensions.... Not to mention our 90% download rate, which means you have a big audience!
Task Management Staff Collaboration Tools
INCLUDED
Track guest requests through fulfillment through the G-Board staff dashboard.

Integrates with

  • Channel Managers
  • Property Management Systems
  • Hotel Management Software
Browse integrations (13 verified)

What customers love about Goki

Like 94% recommend

Hotel Manager

GOKI gives you the opportunity to manage your guest experience instantly and most importantly from anywhere. It also enables you to communicate in-house activities and/or promote your F&B areas in the hotel. You could bo...

General Manager

-No longer have to repair locks and replace keys -Communication with the guests is extremely effective IF they are using the app -Being able to freeze pins/keys to ensure the guests check out, come pay -Locks are a sl...

Assistant Manager

- Shoutouts! - Checking in guests being a contactless experience - The bubble sound when you press the keypad *boop boop boop*

Owner

Goki Smart locks beautifully engineered and work flawlessly. I've installed them throughout a new hostel. Their integration with various PMSs is great. The app and UI are slick. The monthly pricing is great and helps ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Goki integrates easily with all major PMS providers like Cloudbeds, they greatly assist our Hotels seamlessly by making a mobile key solution that is easy to use. Additionally, their cloud based solutions are upgradable from existing solutions and Guests are able to enjoy a contactless check-in usin...

by Leroy Niania (Cloudbeds) on July 11, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

Its been a pleasure to Partner with Goki and can honestly say none of our Hotels have regretted implementing their services. They are experienced with a global footprint and customer support is outstanding, highly recommended!

by Leroy Niania (Cloudbeds) on July 11, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Goki is continues to develop cutting edge customers experience for Hotels that is suited for the post COVID world. I would like to see them continue upgrading there software systems and add more options for locks in the future.

by Leroy Niania (Cloudbeds) on July 11, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

2/2 features

Want to go behind the scenes and see how Goki works?

Clients & references

References & testimonials

Testimonial avatar
The solution works really well - does what it says and delivers... We are delighted to have signed up with Goki
Mark Fenelon CEO at the ClinkNOORD
Testimonial avatar
The engagement level is through the roof in comparison to our previous initiatives.
Tom Cooney COO at the Nomads World Hotels Pty. Ltd.

Featured partners

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Awards & Certifications

techAwards empty image

Goki doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Australia
  • Italy
  • United Kingdom
  • New Zealand
  • Netherlands
  • Greece
  • United States of America
  • Canada
  • Belgium

61 Verified Goki Reviews

Likelihood to Recommend
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August 16, 2022

Goki Review: Great tech for hostels and hotels

Bar Manager from Hostels in St Kilda (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Goki is very easy to use, has fantastic guest communication tools and is super useful for promoting events and activites.

What do you dislike or think could be improved?

Nothing - Goki is perfect for our current needs! I would highly recommend it to other hotels and hostels, looking to add a modern touch to their property!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 17, 2022 Marta F. from Goki replied:
 Hi Robert! Thank you so much for your kind words and trust. We'll do our best to continue releasing ... 

August 15, 2022

Goki Review: Bringing the hostel to 3.0

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

All the teammembers of GOKI helped and adviced through our journey of contactless. Great tool to communicate with your guests in a proactive way.

What do you dislike or think could be improved?

How handling groups could be easier. The connection with Hotek locks could be easier. Without the AirPods, the pin is too long.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Aug 17, 2022 Marta F. from Goki replied:
 Hi Pieter! Thank you so much for your review - we are glad to hear that we are helping you to commun... 

August 14, 2022

Goki Review: Seamless check-in

Accommodation Manager from Hostels in Melbourne (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Not having to always buy, order, track down and replace physical keys- Having one primary form of direct contact between reception and guests is super convenient (and much safer during the pandemic)- Th...

What do you dislike or think could be improved?

Small bug with valid PIN's not working at random times. Manually regenerating a new PIN is a quick and effective resolution to this, but it'd be awesome to not have it happen at all

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Aug 17, 2022 Marta F. from Goki replied:
 Hi Paython! Thanks so much for the awesome feedback - we are glad to hear you love Goki as much as w... 

August 14, 2022

Goki Review: Very good but with some issues.

Manager from Hostels in Athina (Greece)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Installation is pretty easy, easy to use and get familiar with. The user interface is pretty good and intuitive. Batteries last a really long time. I change them once every 3 months approx. but they still...

What do you dislike or think could be improved?

I had some reliability issues with the locks. 2 of them broke down and needed a modification for which I didn't have the necessary components. I had to wait for them to be shipped and delivered.To be fair...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
3

August 12, 2022

Goki Review: Great Contacless Tech

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Makes contactless guest check in possible. No staff have to be on site to provide access. Guests like the ease of access.

What do you dislike or think could be improved?

PMS integration issues could be solved quicker. Dashboard could be a bit more user friendly. Communication between GokiAir & locks can sometimes drop and cause errors even if good signal between them

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Aug 17, 2022 Marta F. from Goki replied:
 Thank you so much for your review - we are glad to hear that we can provide a smooth and contactless... 

August 12, 2022

Goki Review: Easy secure and friendly

Regional Property Manager from Hostels in Wellington (New Zealand)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It is very easy to use, it gives a sophisticated touch to the hostel and the doors close securely, the truth is that I quite like it

What do you dislike or think could be improved?

The lock uses 6 batteries and does not notify me when they are low, I wish to could improve that but the locks I have are first generation circle ones

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Aug 17, 2022 Marta F. from Goki replied:
 Hi Yenny! Thanks for your awesome feedback, we are glad to hear that you like Goki as much as we do,... 

Pricing

One time upfront purchase (per room)
Less than $500/room
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent articles

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Recent press releases

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Resources & reports

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