Goki

Ranked 1 (out of 36) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

Put your property on autopilot. We Make Hotels, Hostels & Airbnbs Better Places to Stay

Ratings Snapshot

Certificate of Excellence
Read 85 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 36 in Mobile Key & Keyless Entry

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

Goki has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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  • Bed & Breakfast & Inns 5 verified reviews
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  • Extended Stay & Serviced Apartments 4 verified reviews
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  • Airport/Conference Hotels 2 verified reviews
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  • RV Parks & Campgrounds 1 verified reviews
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Goki Overview

Goki Overview

Goki combines hardware & software to make stays better for everyone. Guests can check-in & download their keys on their mobile. Hotels can lower operational overheads and direct guests to their other revenue centres.

About Goki View website

Founded in 2016 | Headquarters in Potts Point Australia | 9 employees

Goki makes stays better.

Product Modules
Check-in Contactless Check-in
INCLUDED
Allow your guests to check-in and access their mobile key right from the Goki App. Goki sends guests a link for online check-in prior to arrival- or they can check-in via QR code or tablet on arrival.
Guest Messaging Guest Messaging Software
INCLUDED
G-Board has 100's of features to help you manage your guests. From direct messaging & shoutouts, to sentiment tracking, message payments, marketing what's on and stay extensions.... Not to mention our 90% download rate, which means you have a big audience!
Task Management Staff Collaboration Tools
INCLUDED
Track guest requests through fulfillment through the G-Board staff dashboard.

Integrates with

  • Channel Managers
  • Property Management Systems
  • Hotel Management Software
Browse integrations (17 verified)

What customers love about Goki

Like 93% recommend

Hotel Manager

GOKI gives you the opportunity to manage your guest experience instantly and most importantly from anywhere. It also enables you to communicate in-house activities and/or promote your F&B areas in the hotel. You could bo...

General Manager

-No longer have to repair locks and replace keys -Communication with the guests is extremely effective IF they are using the app -Being able to freeze pins/keys to ensure the guests check out, come pay -Locks are a sl...

Assistant Manager

- Shoutouts! - Checking in guests being a contactless experience - The bubble sound when you press the keypad *boop boop boop*

Owner

Goki Smart locks beautifully engineered and work flawlessly. I've installed them throughout a new hostel. Their integration with various PMSs is great. The app and UI are slick. The monthly pricing is great and helps ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

For mobile keys to be effective, they need to be used by your guests and not just an option. Goki is the only provider of mobile keys I've seen that is so easy to use that the majority of guests bypass reception and head straight to their room with their mobile key.

by Adam Britton (Mews) on November 22, 2022

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

As Goki provides both software and hardware to hotels, they have been able to curate a mobile key experience which suits a wide range of travellers. Whether your guests prefer to open your door by clicking on a button on a webpage, entering a memorable pin or using a downloaded app, Goki ticks all t...

by Adam Britton (Mews) on November 22, 2022

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With Goki you're able to upgrade your hotel to support mobile keys at a minimal expense. Try deploying Goki in a few rooms. Once you see it in action and guests are providing feedback you will be convinced to roll it out across your whole property.

by Adam Britton (Mews) on November 22, 2022

See more answers (4)
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+ 2 recommend
Recommended by

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

2/2 features

Want to go behind the scenes and see how Goki works?

Clients & references

References & testimonials

Testimonial avatar
The solution works really well - does what it says and delivers... We are delighted to have signed up with Goki
Mark Fenelon CEO at the ClinkNOORD
Testimonial avatar
The engagement level is through the roof in comparison to our previous initiatives.
Tom Cooney COO at the Nomads World Hotels Pty. Ltd.

Featured partners

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Awards & Certifications

techAwards empty image

Goki doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Australia
  • Italy
  • United Kingdom
  • United States of America
  • New Zealand
  • Greece
  • Spain
  • Belgium
  • Switzerland

85 Verified Goki Reviews

Likelihood to Recommend
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November 21, 2022

Goki Review: Brilliant idea, really good product and an amazing team behind it!

Head of CX and Support from Hostels in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Goki has proven to be such a great contactless solution for our doors in this post-pandemic world. Not only do we have great-looking doors but also improved safety and security, as well as increased commu...

What do you dislike or think could be improved?

Many of our initial glitches seem to be resolved with the Goki Pro lock which we are excited to test soon!Goki Tags would be a bit more user-friendly if they could be programmed from just one lock and/or ...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
n/a
arrow review On Nov 24, 2022 Marta F. from Goki replied:
 Thank you so much for your kind words, we really appreciate it! We will continue to improve our syst... 

November 20, 2022

Goki Review: Best in class mobile key & contactless entry

Head of Revenue and Innovation from Luxury Hotels in Fortitude Valley (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We LOVE that our guests do not need to download an app to access with the door locking system, integration with PMS allows the lock to be configured with a unique, guest friendly PIN - something like thei...

What do you dislike or think could be improved?

Staff access control module - specifclaly in terms of increasing the number of wristbands that can be issued per lock, as well as bulk programming of new wristbands via section / floors. However we love b...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 24, 2022 Marta F. from Goki replied:
 Thank you so much for your review, we are glad to hear you are enjoying Goki. Thanks also for the su... 

November 18, 2022

Goki Review: Smart hostel enablement through digital

CEO from Hostels in Donostia (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We want our competitive advantage to be our Efficiency, we seek to differentiate ourselves from the positioning of traditional hostels that run manual operations and define our identity as a modern, inter...

What do you dislike or think could be improved?

It would be great if Goki integrated with other home automation systems. Related to the guest journey it would be great to: - Have the possibility to extend the PIN manually for stay extensions. - It wo...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Nov 24, 2022 Marta F. from Goki replied:
 Thank you so much for your review - we are glad to hear we are part of your successful consolidation... 

November 17, 2022

Goki Review: Super easy. Perfect for travelling

Brand ambassador from Hostels in Magnetic Island (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very easy to set up and user friendly. The communication feature is awesome as well. Beeing able to use it in more than 1 hostel is amazing. Would absolutely recommend downloading this app.

What do you dislike or think could be improved?

Maybe it would possible to set it up on your Apple watche? In case you don't have your phone on you 24/7

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Nov 24, 2022 Marta F. from Goki replied:
 Hi! Thank you so much for your review, we are glad to hear you love Goki as much as we do. And thank... 

November 17, 2022

Goki Review: Great contactless key

Manager from Hostels in (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the fact that you are able to check in contactless and are able to have the key on your phone so there is no worry of losing your key

What do you dislike or think could be improved?

If you have no data or internet this is a problem as you can not connect the app or download the app.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 24, 2022 Marta F. from Goki replied:
 Thank you so much for your review, we really appreciate it. In case you don't have internet or the p... 

November 17, 2022

Goki Review: Amazing product

General Manager from Hostels in Sydney (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Super easy to use. Saves time when checking in, and allows us to communicate with our guests directly. Great Product

What do you dislike or think could be improved?

There is nothing I would change apart from the option to remove and add pins remotely instead of having to stand in front of the door.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

One time upfront purchase (per room)
Less than $500/room
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent articles

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Goki doesn’t have any recent coverage yet

Resources & reports

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Goki doesn’t have any free e-books or reports available