Ratings Snapshot
95%
Recommend
#3
Popularity index
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 33 in Mobile Key & Keyless Entry
Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.4/5
Customer Support
4.7/5
Verified Customer Support
INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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INTELITY Guest Mobile Apps with Mobile Key Overview
INTELITY Guest Mobile Apps with Mobile Key Overview
Our mobile apps with mobile key solution streamlines the check-in process and reduces the time guests spend at the front desk by allowing guests to access their rooms using their smartphone as their room key. The mobile key solution can be incorporated into your property’s branded mobile app or be used on its own. Our mobile key solution integrates with all major digital lock manufacturers to pr...
About INTELITY View website
Founded in 2008 | Headquarters in Orlando United States | 88 employeesINTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...
Product Modules
INTELITY Digital Dining
Mobile Ordering & Room Service
INCLUDED
Deliver exceptional F&B service with digital dining, all through a mobile app or smart-room tablet
Other Products by INTELITY
1/4
Integrates with
- Mobile Key & Keyless Entry
- Property Management Systems
- Payments Processing Software
Need a custom integration?
What customers love about INTELITY Guest Mobile Apps with Mobile Key
95% recommend
Digital Marketing from Boutiques
Great customer service. Easy to use system for our staff and guests. Our Customer Success Manger Jessie is always on-top of any issues we have regarding INTELITY. We appreciate her support and kindness.
Rooms Manager from Luxury Hotels
I enjoy the opportunities it allows to communicate to guests, schedule services, and how its completely optional for the guest experience. If used correctly then it also creates an easy to refer to log of events and inte...
VP Technology from Luxury Hotels
Intelity is one of the industry leaders in providing guest-facing digital experiences for hotels. Their B2B focus and support has improved over the years which is a great benefit to their hotel partners. Intelity int...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution. The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
All integration options The In-app ID card validation Many options to combine mobile app features with Kiosk self-check-in options Their global sales and support team make this a very good option if you have a global presence.
by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021
See more answers (4)
Recommended by
Stig Lagerstedt
Vice President Hospitality Solutions @ Assa Abloy Global Solutions
Josh Binder
Director of Business Development @ Nuvola
Shiv Sundar
COO @ Esper
Stig Lagerstedt
VP of Hospitality Solutions @ ASSA ABLOY Global Solutions
Stig Lagerstedt
VP of Hospitality Solutions @ ASSA ABLOY Global Solutions
Features
Want to go behind the scenes and see how INTELITY Guest Mobile Apps with Mobile Key works?
Clients & references
References & testimonials
INTELITY’s technology easily integrates with our other tech partners and offers the broadest range of features on the market.
Featured partners
Case studies
Awards & Certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- United Kingdom
- Greece
- Spain
- South Africa
January 05, 2022
INTELITY Guest Mobile Apps with Mobile Key Review: INTELITY - Mobile Key/Guest Messaging
Corporate IT Manager from Boutiques in New York (United States of America)
Recommend
10/10
What do you like most?
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
What do you dislike or think could be improved?
Implementation time - but this is influenced by other vendors as well not just Intelity so not really a true complaint.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4
December 13, 2021
INTELITY Guest Mobile Apps with Mobile Key Review: Exceptional Service
Applications Administrator from Resorts in Ocala (United States of America)
Recommend
10/10
What do you like most?
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest ex...
What do you dislike or think could be improved?
Would like to have the mobile dining APP have a direct pay with Credit Card feature. Would also like more functionality with User management in GEMS. Deleting Users and Activating them directly from porta...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
December 10, 2021
INTELITY Guest Mobile Apps with Mobile Key Review: Patience and Attention to Details
Director of Operations from Boutiques in Toronto (Canada)
Recommend
10/10
What do you like most?
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole pro...
What do you dislike or think could be improved?
I can't think of any improvement is needed at this time. Any questions or concerns were always answered/resolved at our hotel.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 10, 2021
INTELITY Guest Mobile Apps with Mobile Key Review: The Most Patient Team !
General Manager from Boutiques in Toronto (Canada)
Recommend
10/10
What do you like most?
Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to ...
What do you dislike or think could be improved?
- GEMS is being updated now and we have seen the new features. - We're anxious to see if fully released, as we are new to this platform. - Being able to train our team on the new version would be great ...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
December 09, 2021
INTELITY Guest Mobile Apps with Mobile Key Review: Good Cooperation
Operations Director from Casinos in New Cumberland (United States of America)
Recommend
9/10
What do you like most?
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
What do you dislike or think could be improved?
No significant improvements are needed at this time. I don't recall a situation that concerned me. Our communication is good.
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
December 08, 2021
INTELITY Guest Mobile Apps with Mobile Key Review: Enhancing the Guest Experience
IT Manager from Resorts in Honolulu (United States of America)
Recommend
8/10
What do you like most?
Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification...
What do you dislike or think could be improved?
Technical support during and post installation. Communication with Intelity Team outside of the weekly status meetings. Google Developer Account difficult to establish.
Customer Support
3
Ease of Use
5
Value for money
4
Implementation
3
Pricing
Monthly subscription (/room/month)
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IT Manager from Luxury Hotels
- Intelity's great support - Providing guest experience through the APP & iPad - Increasing our Product Value