INTELITY Guest Mobile Apps with Mobile Key

Ranked 2 (out of 32) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

Streamline the check-in process for both guests and staff with mobile apps and mobile key.

Ratings Snapshot

Certificate of Excellence
Read 38 reviews
95%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 32 in Mobile Key & Keyless Entry

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.4/5
Customer Support
4.7/5
Verified Customer Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Resort 12 verified reviews
    93%
  • Boutique 11 verified reviews
    95%
  • Casino 9 verified reviews
    98%
  • Branded 3 verified reviews
    97%
  • City Center 1 verified reviews
    100%
  • Vacation Rental 1 verified reviews
    100%

INTELITY Guest Mobile Apps with Mobile Key Overview

INTELITY Guest Mobile Apps with Mobile Key Overview

Our mobile apps with mobile key solution streamlines the check-in process and reduces the time guests spend at the front desk by allowing guests to access their rooms using their smartphone as their room key. The mobile key solution can be incorporated into your property’s branded mobile app or be used on its own. Our mobile key solution integrates with all major digital lock manufacturers to pr...

About INTELITY View website

Founded in 2008 | Headquarters in Orlando United States | 88 employees

INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one mobile-first, fully-integrated...

Other Products by INTELITY

Integrates with

  • Mobile Key & Keyless Entry
  • Property Management Systems
  • Spa & Fitness Software
Browse integrations (12 verified)

What customers love about INTELITY Guest Mobile Apps with Mobile Key

Like 95% recommend

IT Manager from Boutique

- Intelity's great support - Providing guest experience through the APP & iPad - Increasing our Product Value

Digital Marketing from Boutique

Great customer service. Easy to use system for our staff and guests. Our Customer Success Manger Jessie is always on-top of any issues we have regarding INTELITY. We appreciate her support and kindness.

Rooms Manager from Boutique

I enjoy the opportunities it allows to communicate to guests, schedule services, and how its completely optional for the guest experience. If used correctly then it also creates an easy to refer to log of events and inte...

VP Technology from Branded

Intelity is one of the industry leaders in providing guest-facing digital experiences for hotels. Their B2B focus and support has improved over the years which is a great benefit to their hotel partners. Intelity int...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution. The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-

by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

All integration options The In-app ID card validation Many options to combine mobile app features with Kiosk self-check-in options Their global sales and support team make this a very good option if you have a global presence.

by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.

by Stig Lagerstedt (Assa Abloy Global Solutions) on November 13, 2021

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Guest Management Dashboard
  • Whitelabel Capability
  • Notifications
  • Multi-Property Management
  • Keyless Entry
  • Remote Checkin
  • Mobile App
  • Access Management Solution (Server Based)
  • Access Management (Cloud Based)
  • Door Hardware and Locks

Want to go behind the scenes and see how INTELITY Guest Mobile Apps with Mobile Key works?

Clients & references

References & testimonials

Testimonial avatar
INTELITY’s technology easily integrates with our other tech partners and offers the broadest range of features on the market.
John Dinius General Manager at the Sycuan Casino Resort

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Greece
  • Spain
  • South Africa

38 Verified INTELITY Reviews

Likelihood to Recommend
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January 05, 2022

INTELITY Guest Mobile Apps with Mobile Key Review: INTELITY - Mobile Key/Guest Messaging

Corporate IT Manager from Boutique in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.

What do you dislike or think could be improved?

Implementation time - but this is influenced by other vendors as well not just Intelity so not really a true complaint.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

December 13, 2021

INTELITY Guest Mobile Apps with Mobile Key Review: Exceptional Service

Applications Administrator from Resort in Ocala (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest ex...

What do you dislike or think could be improved?

Would like to have the mobile dining APP have a direct pay with Credit Card feature. Would also like more functionality with User management in GEMS. Deleting Users and Activating them directly from porta...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 10, 2021

INTELITY Guest Mobile Apps with Mobile Key Review: Patience and Attention to Details

Director of Operations from Boutique in Toronto (Canada)

Recommend 10/10
Full blue star
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What do you like most?

- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole pro...

What do you dislike or think could be improved?

I can't think of any improvement is needed at this time. Any questions or concerns were always answered/resolved at our hotel.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 10, 2021

INTELITY Guest Mobile Apps with Mobile Key Review: The Most Patient Team !

General Manager from Boutique in Toronto (Canada)

Recommend 10/10
Full blue star
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What do you like most?

Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to ...

What do you dislike or think could be improved?

- GEMS is being updated now and we have seen the new features. - We're anxious to see if fully released, as we are new to this platform. - Being able to train our team on the new version would be great ...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 09, 2021

INTELITY Guest Mobile Apps with Mobile Key Review: Good Cooperation

Operations Director from Casino in New Cumberland (United States of America)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.

What do you dislike or think could be improved?

No significant improvements are needed at this time. I don't recall a situation that concerned me. Our communication is good.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 08, 2021

INTELITY Guest Mobile Apps with Mobile Key Review: Enhancing the Guest Experience

IT Manager from Resort in Honolulu (United States of America)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification...

What do you dislike or think could be improved?

Technical support during and post installation. Communication with Intelity Team outside of the weekly status meetings. Google Developer Account difficult to establish.

Customer Support
3
Ease of Use
5
Value for money
4
Implementation
3

Pricing

Monthly subscription (/room/month)

Recent News & Content

Recent press releases

Resources & reports

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Popular INTELITY Guest Mobile Apps with Mobile Key Integrations

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