Dear Jim, We are truly thankful for your partnership with Zaplox and understand the frustration and ...
Ratings Snapshot
84%
Recommend
#7
Popularity index
HT SCORE
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #7 out of 37 in Mobile Key & Keyless Entry
Ease of Use
4.2/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.1/5
Verified Customer Support
Zaplox’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Zaplox Mobile Key App Overview
Zaplox Mobile Key App Overview
Zaplox Mobile Key app eliminates the handling of plastic key cards and helps create a safer, contact-free guest experience— without requiring integration with the hotel’s PMS. Instead of printing plastic key cards, the hotel issues a mobile room key. After the guest has downloaded the app, the room can be unlocked by holding the phone against the door lock. The mobile key can also be used to a...
About Zaplox View website
Founded in 2010 | Headquarters in Sweden, New York | 19 employeesZaplox is an innovator of the contact-free mobile guest journey and mobile key services for hotels, casinos and vacation rentals. The company offers a turnkey m...
Other Products by Zaplox
1/4
Integrates with
- Mobile Key & Keyless Entry
- Marketplaces & Integrators
- Staff Collaboration Tools
Need a custom integration?
What customers love about Zaplox Mobile Key App
84% recommend
GM/Owner
Quick to respond and to solve the issue at hand. Product improvement part of the teams DNA. Customer focus At the core of the business
Head of IT
Self-service Kiosk and Mobile Key App The benefit on these two products is definitely a reduced check in line at the reception in the high season. The Mobile Key App is very popular in our Hostel
Business Development Manager
- Fully contactless and covid-safe check-in for our customers - Good support and understanding of our needs from Zaplox - High customer satisfaction with mobile key in our surveys
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Zaplox is a great solution for hotels looking for the best experience in the Low Touch / Touchless side of the business. Zaplox works well in all kinds of devices and is focused on giving the travelers control of their stay.
by Fabricio Titiro (Oracle Hospitality) on November 30, 2020
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
Zaplox has a great design and capabilities alongside being an innovative company. We had been working with Zaplox for many years and it has always been a pleasure to work with such highly motivated team.
by Fabricio Titiro (Oracle Hospitality) on November 30, 2020
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Zaplox and Oracle Hospitality have partnered together for many to create innovation solution, powered by great integrations. Now, more than ever before with the rise of the NEW NEXT solutions such as Zaplox are needed to help the industry recover.
by Fabricio Titiro (Oracle Hospitality) on November 30, 2020
See more answers (1)
Recommended by
Fabricio Titiro
Principal Product Manager - Integrations @ Oracle Hospitality
Fabricio Titiro
Principal Product Manager - Integrations @ Oracle Hospitality
Features
Want to go behind the scenes and see how Zaplox Mobile Key App works?
Clients & references
References & testimonials
XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in...
Waiting in line to check-in and get a key, is the last thing travelers wants to do when they arrive and Zaplox enabled us to offer a mobile guest journey with mobile check-in and mobile keys. Zaplox...
Featured partners
Case studies
Awards & Certifications
Zaplox doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- South America
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- Europe
- United States of America
- Sweden
- Denmark
- Austria
- Netherlands
December 07, 2021
Zaplox Mobile Key App Review: Good communication
Front Office & Reservations from Other in Middelburg (Netherlands)
Recommend
8/10
What do you like most?
During the building of the app, they kept in good contact with us. Questions were answered quickly and we were often asked if everything was going in the right direction.
What do you dislike or think could be improved?
We have not been using the app long enough to answer this. If anything comes to mind in the future we will be in touch.
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
February 16, 2021
Zaplox Mobile Key App Review: Integration with PMS was oversold
Director of Finance from Luxury Hotels in Richmond (United States of America)
Recommend
4/10
What do you like most?
The ability for guests to use the system with little interaction if they so choose - especially during the Pandemic.
What do you dislike or think could be improved?
Still unable to fully integrate with Opera. I am having to manually push through credit cards when a guest checks out using this system.
Customer Support
2.5
Ease of Use
2
Value for money
n/a
Implementation
n/a
On Feb 24, 2021 Pernilla B. from Zaplox replied:
February 12, 2021
Zaplox Mobile Key App Review: Zaplox has been shown to be an ideal partner due to its flexible solutions
Chief Operating Officer from Other in Wien (Austria)
Recommend
10/10
What do you like most?
Contact-free check-in has become a guest-friendly essential given the concerns raised by the Coronavirus pandemic. Schani Hotels are well-known for their innovative products and have already been offering...
What do you dislike or think could be improved?
Basically, we only have little things that we would possibly adjust, but 99% of all points are already on the team‘s roadmap. A special wish on our side would be that the hotel selection in the multi-pr...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
February 03, 2021
Zaplox Mobile Key App Review: Easy to implement
Business Development Manager from Resorts in (Sweden)
Recommend
10/10
What do you like most?
- Fully contactless and covid-safe check-in for our customers - Good support and understanding of our needs from Zaplox - High customer satisfaction with mobile key in our surveys
What do you dislike or think could be improved?
- We would appreciate if it would be possible to have lock specific functions such as battery level of locks through Zaplox integration
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
February 02, 2021
Zaplox Mobile Key App Review: I see Zaplox as a great vendor in it's field with a serious productline.
Head of IT from Branded Hotels in Gentofte (Denmark)
Recommend
8/10
What do you like most?
Self-service Kiosk and Mobile Key App The benefit on these two products is definitely a reduced check in line at the reception in the high season. The Mobile Key App is very popular in our Hostel
What do you dislike or think could be improved?
Unfortunately, the developers have been replaced too many times and this has given us far too long a path to the completion of our project. This also gives us an experience of lack of updated knowledge a...
Customer Support
2
Ease of Use
4.5
Value for money
3.5
Implementation
2.5
February 01, 2021
Zaplox Mobile Key App Review: Hotel Hugo
Director of Operations from Boutiques in New York (United States of America)
Recommend
10/10
What do you like most?
-app display of property's amenities and personalization -user friendly key app integration -I like the expediency and communication with developers on design
What do you dislike or think could be improved?
Nothing yet! Perhaps there could be a more seamless way to delete key or way to download folio? Or add food services
Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
One time upfront purchase (flat rate)
$10,001 - $50,000
Monthly subscription (/room/month)
$3/room/month - $6/room/month
Popular Zaplox Mobile Key App Integrations
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Director of Operations
-app display of property's amenities and personalization -user friendly key app integration -I like the expediency and communication with developers on design