Zaplox Mobile Key App

Ranked 7 (out of 37) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

A Cost-Efficient and Quick Way for Hotels to Start Offering Mobile Keys

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
84%
Recommend
HTR Score icon
HT SCORE
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #7 out of 37 in Mobile Key & Keyless Entry

Ease of Use
4.2/5
ROI
4.1/5
Implementation
4.1/5
Customer Support
4.1/5
Verified Customer Support

Zaplox’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques 3 verified reviews
    93%
  • City Center Hotels 2 verified reviews
    85%
  • Branded Hotels 1 verified reviews
    80%
  • Resorts 1 verified reviews
    100%
  • Luxury Hotels 1 verified reviews
    40%

Zaplox Mobile Key App Overview

Zaplox Mobile Key App Overview

Zaplox Mobile Key app eliminates the handling of plastic key cards and helps create a safer, contact-free guest experience— without requiring integration with the hotel’s PMS. Instead of printing plastic key cards, the hotel issues a mobile room key. After the guest has downloaded the app, the room can be unlocked by holding the phone against the door lock. The mobile key can also be used to a...

About Zaplox View website

Founded in 2010 | Headquarters in Sweden, New York | 19 employees

Zaplox is an innovator of the contact-free mobile guest journey and mobile key services for hotels, casinos and vacation rentals. The company offers a turnkey m...

Other Products by Zaplox

Integrates with

  • Mobile Key & Keyless Entry
  • Marketplaces & Integrators
  • Staff Collaboration Tools
Browse integrations (14 verified)

What customers love about Zaplox Mobile Key App

Like 84% recommend

Director of Operations

-app display of property's amenities and personalization -user friendly key app integration -I like the expediency and communication with developers on design

GM/Owner

Quick to respond and to solve the issue at hand. Product improvement part of the teams DNA. Customer focus At the core of the business

Head of IT

Self-service Kiosk and Mobile Key App The benefit on these two products is definitely a reduced check in line at the reception in the high season. The Mobile Key App is very popular in our Hostel

Business Development Manager

- Fully contactless and covid-safe check-in for our customers - Good support and understanding of our needs from Zaplox - High customer satisfaction with mobile key in our surveys

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Zaplox is a great solution for hotels looking for the best experience in the Low Touch / Touchless side of the business. Zaplox works well in all kinds of devices and is focused on giving the travelers control of their stay.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Zaplox has a great design and capabilities alongside being an innovative company. We had been working with Zaplox for many years and it has always been a pleasure to work with such highly motivated team.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Zaplox and Oracle Hospitality have partnered together for many to create innovation solution, powered by great integrations. Now, more than ever before with the rise of the NEW NEXT solutions such as Zaplox are needed to help the industry recover.

by Fabricio Titiro (Oracle Hospitality) on November 30, 2020

See more answers (1)
User avatar image User avatar image
Recommended by

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

1/2 features

Want to go behind the scenes and see how Zaplox Mobile Key App works?

Clients & references

References & testimonials

Testimonial avatar
XV Beacon’s priority is to ensure that our guests feel safe and comfortable from the moment they walk through our doors. Our team is committed to offer our guests the best quality of service, and in...
Kara Smith Director Sales & Marketing at the XV Beacon Hotel
Testimonial avatar
Waiting in line to check-in and get a key, is the last thing travelers wants to do when they arrive and Zaplox enabled us to offer a mobile guest journey with mobile check-in and mobile keys. Zaplox...
Maria Paulsson-Rickle CEO at the Hotel Lundia

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

techAwards empty image

Zaplox doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • United States of America
  • Sweden
  • Denmark
  • Austria
  • Netherlands

7 Verified Zaplox Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 07, 2021

Zaplox Mobile Key App Review: Good communication

Front Office & Reservations from Other in Middelburg (Netherlands)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

During the building of the app, they kept in good contact with us. Questions were answered quickly and we were often asked if everything was going in the right direction.

What do you dislike or think could be improved?

We have not been using the app long enough to answer this. If anything comes to mind in the future we will be in touch.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

February 16, 2021

Zaplox Mobile Key App Review: Integration with PMS was oversold

Director of Finance from Luxury Hotels in Richmond (United States of America)

Recommend 4/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

The ability for guests to use the system with little interaction if they so choose - especially during the Pandemic.

What do you dislike or think could be improved?

Still unable to fully integrate with Opera. I am having to manually push through credit cards when a guest checks out using this system.

Customer Support
2.5
Ease of Use
2
Value for money
n/a
Implementation
n/a
arrow review On Feb 24, 2021 Pernilla B. from Zaplox replied:
 Dear Jim,
We are truly thankful for your partnership with Zaplox and understand the frustration and ... 

February 12, 2021

Zaplox Mobile Key App Review: Zaplox has been shown to be an ideal partner due to its flexible solutions

Chief Operating Officer from Other in Wien (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Contact-free check-in has become a guest-friendly essential given the concerns raised by the Coronavirus pandemic. Schani Hotels are well-known for their innovative products and have already been offering...

What do you dislike or think could be improved?

Basically, we only have little things that we would possibly adjust, but 99% of all points are already on the team‘s roadmap. A special wish on our side would be that the hotel selection in the multi-pr...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 03, 2021

Zaplox Mobile Key App Review: Easy to implement

Business Development Manager from Resorts in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Fully contactless and covid-safe check-in for our customers - Good support and understanding of our needs from Zaplox - High customer satisfaction with mobile key in our surveys

What do you dislike or think could be improved?

- We would appreciate if it would be possible to have lock specific functions such as battery level of locks through Zaplox integration

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 02, 2021

Zaplox Mobile Key App Review: I see Zaplox as a great vendor in it's field with a serious productline.

Head of IT from Branded Hotels in Gentofte (Denmark)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Self-service Kiosk and Mobile Key App The benefit on these two products is definitely a reduced check in line at the reception in the high season. The Mobile Key App is very popular in our Hostel

What do you dislike or think could be improved?

Unfortunately, the developers have been replaced too many times and this has given us far too long a path to the completion of our project. This also gives us an experience of lack of updated knowledge a...

Customer Support
2
Ease of Use
4.5
Value for money
3.5
Implementation
2.5

February 01, 2021

Zaplox Mobile Key App Review: Hotel Hugo

Director of Operations from Boutiques in New York (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-app display of property's amenities and personalization -user friendly key app integration -I like the expediency and communication with developers on design

What do you dislike or think could be improved?

Nothing yet! Perhaps there could be a more seamless way to delete key or way to download folio? Or add food services

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

One time upfront purchase (flat rate)
$10,001 - $50,000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Zaplox Mobile Key App Integrations

View all (14 Zaplox Integrations)