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Ranked 2nd (out of 20)
65 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence

Reviews Summary

95%
Recommend
Ratings Summary
Popularity Index
N/A
Support
4.9/5
Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5

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Clock Kiosk Overview

Clock Kiosk is a part of the entire guest engagement ecosystem in Clock PMS Suite that also includes the automated guest mailer, the hotel self-service app, and the hotel PMS itself. They are all gateways which help you establish multiple touch points throughout your guests' journey - long before their arrival or after their stay. As they are literally one and the same system, they share the same data and all contribute to a really seamless, uniform, personalised guest servicing. Read more Less

About Clock Software

Founded in 1996 | Headquarters in London | 27 employees

Other Product by Clock Software

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Clock Software doesn’t have any verified integrations. Check back later for new Clock Software integrations.

What Customers Love About Clock Kiosk

95% recommend

Easy to use and efficient support and training. OTA and channel manager relatively easy to use and change prices efficiently. Staff controls are easy to put in place. Reports are efficient. Cheap compared to a traditional on-premise system or compared to its competitors in the market.

General Manager from Boutique

Good customer services from support team 2 way connection with channel manager and occupancy adaptable rate that help us control reservations and maximize revenue on OTA channels effectively.

Director of sales from City Center

I like the simplicity of the software. It is very handy to use. It covers everything needed and still the program gets developed more on behalf of the customers wishes.

General Manager

Best fully integrated Cloud PMS. The rich feature set in combination with the fantastic Kiosk allow us to almost 100% automate our hotel.

Co-Founder from Boutique

easy to use, stable, 100% web and cloud based, runs on mobile devices, excellent support

CEO from City Center

very professional setup period, very good and fast support, very stable application, runs on mobile devices too, easy to use, stable interfaces to huge amount of otas

CEO from City Center

Screenshots

Features

  • Late checkout
  • View bill & express check out
  • Check-in upselling
  • Keyless Entry
  • Remote Checkin

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Awards & Certifications

Active Markets

Pricing

One time upfront purchase (flat rate)
Implementation fee

Recent Lobby Technology articles

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How to run your hotel retail like Amazon with Impulsify

by
Hotel Tech Report

In 2016, Amazon unleashed a retail revolution: a store without cashiers called Amazon Go. The store uses RFID to automatically calculate what a shopper owes as they leave the store. Without cashiers, the experience is more convenient and far speedier. Amazon Go has now extended its cashier-less experience to 11 stores in 3 cities. As more consumers experience these types of seamless self-serve solutions, from grocery stores to CIBO Express markets at airports, they expect more control and convenience across other interactions. Hotels are beginning to feature these types of experiences in their lobby stores, bringing this convenience and speed to hotel guests.   For hotels, the lobby store is a triple threat: it’s an amenity that guests love, it doesn’t cost too much to implement, and it builds a reliable incremental revenue stream. And, with the right technology like Impulsify, the store doesn’t have to add unnecessary layers of complexity to hotel operations.   What Impulsify does: intelligent retailing tech One of the leaders in hotel pantry management technology for hotels is Impulsify. Aptly named, the technology encourages “impulse buys” with its guest-facing self-service kiosk product - Shop Pop. On the back end, the system simplifies inventory management, ensuring that adding a lobby pantry won’t also add an unreasonable burden on staff. Together, Impulsify is a powerful system for hotel gift shops, pantries, and grab-and-go markets.     Impulsify’s ImpulsePoint technology has a few different features that form its approach to intelligent retailing. There’s both the hardware that guests and staff interact with on a daily basis, as well as software running in the background that optimizes inventory for a specific hotel’s situation. Across both, the experience must be flawless, with intuitive screens that are simple and straightforward to use.   Impulsify powered hotel retail experience With Impulsify hoteliers get: Automated inventory management: Staff use a barcode scanner and a portable tablet to track inventory. By avoiding manual methods, such as pen and paper transferred to a spreadsheet, you reduce errors and increase productivity. Impulsify enables guests to easily grab products from your hotel lobby store and notifies your team when supplies are low.  The platform delivers data that helps your team optimize the products that you’re selling for margin and volume to take the guesswork out of your retail operation. Self-serve kiosks: The Shop Pop guest-facing kiosks eliminate the need for guests to stand in line for payment. Guests select their own items, scan each, and then charge either directly to the room or on a card -- all without staff intervention. Guests can select items at their own pace, and avoid standing in line to pay. Overall, a better experience for everyone: front desk can tend to other needs and guests enjoy speedier service. Impulsify creates a frictionless retail buying experience for guests which means that they buy more from your shop all the while improving their experience on property. Data-driven decisions: Impulsify delivers real time data to help you optimize inventory selection in order to maximize margins and reduce waste. When you start with Impulsify you will see which products are moving off the shelves and which aren’t so you can optimize your selection. The platform makes it easier than ever to experiment with new product assortments and quickly identify top money-makers. Impulsify can even make recommendations about which products to stock your shelves with because they have data from millions of transactions in their hotel ecosystem.   Who Impulsify is for: Hotels of all sizes Given the structure of the category, Impulsify’s core segment is select service hotels with limited on-site amenities. Since restaurants in select service hotels may offer a smaller menu with shorter operating hours than a restaurant in a full-service hotel, these properties benefit from a more tightly-operated “grab and go” market or lobby pantry. Impulsify also works well in the full-service segment, as intelligent retailing technology can be used by any hotel that has a store, gift shop, restaurant or grab and go. For hotels that currently use manual processes to manage and stock inventory, the impact of Impulsify’s automated, data-driven platform can be significant. Given that Impulsify can drive a project from design to grand opening, larger resorts could even engage Impulsify to expand retail offerings in areas of the property that may be more remote. Verified product review on Hotel Tech Report (Impulsify reviews)   5 reasons hoteliers love Impulsify   1. Intelligent strategies for assortment and merchandising. Inventory management is only one part of the equation. The true value of Impulsify comes from how it uses location, guest profiles, hotel size, and hotel type to make smart recommendations about what to stock and how to display it on your shelves. To date, Impulsify has processed over 5 million transactions, giving it a growing database of information so you won't have to rely on instinct or habit to decide what guests prefer. It's like having a 24/7 store manager without the added cost! 2.  Self-pay = PMS integration. The self-service kiosk means that guests don’t have to stand in line to pay. They can pay with a card, or charge it to a room. The system integrates with your property management system  to pull all purchases to the guest’s folio -- a major benefit to the guest experience. With self-pay, you can also place a kiosk in different areas of a property. Perhaps your golf resort would like to include a “grab and go” pantry in another location away from the clubhouse; self-pay makes it all work. 3. Full design services. If your property is undergoing renovations, you may already have an idea of what you’re looking for. Or, you may want to consider using Impulsify’s specialized knowledge base to design the ideal layout for your hotel’s store. Existing stores can also be renovated to better leverage Impulsify’s novel approach to intelligent retailing in hotels. The design services include renderings, elevations, and ADA-compliant construction drawings, as well as project management for the entire process. 4. Automated shopping lists by vendor. Eliminate tedious manual ordering with Impulsify’s automated shopping lists. Once your hotel implements Impulsify, the system monitors sales to automatically build order sheets. This is an incredible time savings, as staff no longer has to be trained on which vendor provides which product. The automation also prevents inaccurate ordering, ensuring that your hotel either holds excessive inventory nor runs out of things that guests want.    5. Planogramming. 5 in 6 Americans admit to impulse buys -- and a planogram likely contributed to these purchases. A planogram is a diagram that specifies where products should be placed to optimize both store space and shelf layout. A planogram uses popularity, preference, and relevancy to place products strategically so that consumers find what they need -- and, of course, make more impulse buys (such as those candy bars by the grocery store checkout)! Planograms also keeps a store organized, which appeals to consumers and makes re-stocking much faster. Most hotels could never afford a full time planogrammer (up to $47,000 a year), so Impulsify leverages its database of hotel purchases to create data backed planogram models for its hotel partners.   Impulsify pricing Pricing varies according to a property’s needs, such as: Number of self-service kiosks Whether or not you need design services Size of the space, as far as number of SKUs managed Number of your properties using the Impulsify technology Length of contract Monthly vs annual billing Based on those factors, you can expect to pay a one-time implementation fee, as well as a flat monthly fee for the software (ranges from $199-249 depending on billing cycle), per the pricing below. Each subscription comes with two USB scanners, ongoing training and support, and account setup. On the hardware side, Impulsify charges some upgrades related to enabling self-pay, as well as for product scanners, kiosk units, and retail sales data analysis to benchmark your retail performance.  Get a custom Impuslify price quote for your hotel here   Conclusions: Should you consider Impulsify? Incremental revenue is a hotelier’s best friend. If you have an existing store, there’s the potential for capturing even more revenue. If you're building a new property, or considering adding a “grab and go” store to your hotel, Impulsify can help you achieve your revenue targets. Results from a study conducted by Impulsify with 12 select-service hotel clients using the technology are astounding: 49% increase in revenue, 220% increase in profit, 62% profit margins.  The results are so good that Impulsify has an ROI guarantee. Also: 20 global chains can’t be wrong! That’s the number of larger brands already using Impulsify to optimize inventories to match shifting guest preferences. Once you add in the self-serve kiosks and mobile inventory management, Impulsify is quite appealing. It reduces the burden on staff while also optimizing profitability of on-property retail. Not to mention a big boost to guest satisfaction. Just like Amazon enabling frictionless checkouts for its customers -- and earning loyalty in the process -- hotels can make a visible impact on its guest experience with a similar approach to giving guests control and convenience.   Read Impulsify reviews from verified hoteliers like you

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Tips on how to be digitally friendly at your property

by
Lisa Apolinski

I am currently travelling and staying at a property that recently completed a multi-million dollar renovation. What struck me, beyond the beauty of the property, were the missed opportunities where, as a guest, I could be digitally engaged. What was even more striking was the fact that I did have a recent comparison on the subject: the airport. Here are some lessons to learn from this unlikely source. Understand where to go using digital signage. If you think about it, airports are very good at using many digital displays to convey constantly changing information to passengers who want the information quickly and clearly. At my current hotel stay, the only map available was a printed one. With a large property like the one I am visiting, it took me several minutes to simply find the correct bay of elevators to go up to my room (and I came in late in the evening, so finding my own way became a necessity). Opportunity: Use digital signage to provide clear maps, information and updates. Taking in the property assets, including art installations and architectural features, require digital engagement. I happened to call the hotel earlier in the day, and while on hold, heard about the different aspects of the renovation. Because of that, I knew what architectural elements to look for and the story behind them. However, there were missed opportunities to share further information in key locations around the property. At airports, there is an increased focus on art and aesthetics. Many airports now have digital communication as part of the art installation to explain what the viewer is observing. This should also be done around any art or architecture feature at your property. Opportunity: If you spent that much money on renovations or art, the aesthetic choices probably have a story to them and should be shared using digital communication. Provide areas to charge a device. I had very little battery charge left on my phone and still needed to grab a bite to eat when I arrived at my room. Rather than leave my mobile, I took it and the power plug with me, thinking I could simply plug in while at dinner. Imagine my surprise when I could find no available outlets, including in the restaurant and in lounging areas throughout the property. In any airport I travel through, I can find plugs everywhere – whether it is a bar table or desk with a row of plugs, or plugs built into seating areas. Opportunity: Provide outlets to your guests in areas where you want them to gather and feel welcome. Making a few small adjustments can show your guests your commitment to their digital experience.

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Recent Lobby Technology News & Community Updates

Impulsify Named 2018’s Top Rated Lobby Technology in the HotelTechAwards

By Hotel Tech Report

February 12, 2018 -  Hotel Tech Report has named Impulsify 2018’s top rated Lobby Technology based on data from thousands of hoteliers in more than 40 countries around the world.  Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines. “Until Impulsify, the lobby gift shop hadn’t changed for decades despite being a major opportunity to drive revenue and improves guest satisfaction.  Impulsify automates your lobby grab-n-go and is a must for almost any market,” says Hotel Tech Report’s Adam Hollander. Impulsify is poised for sustained growth in 2018. Hoteliers recognized Impulsify’s truly world class customer support where Impulsify exceeded the category average by 10%. “Impulsify listened to my program needs and custom-developed a marketplace program that included integration of the ImpulsePoint system with the chain's property management system. ImpulsePoint delivers a host of reports, including inventory and sales analytics, which is great for hotel general managers and above-property support,” says a Washington D.C. based hotel consultant. To read the full review and more, head to Impulsify's profile on Hotel Tech Report

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