Let us find your solution 10 Best Guest In-Room Tablets for Hotels (2021) | Reviews, Pricing, Buyers Guide
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Marriott
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Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What are the ways that hotel tablets can be leveraged to improve the guest experience? Interactive hotel tablet technology in guest rooms can be an extremely high ROI hospitality technology investment.  Some hotels may be looking for hotel tablets to act as a form of digital concierge.  Others may be looking to upsell goods and services like F&B, room service, or spa outlets. Selecting a guest tablet provider may seem intimidating, but it is simpler than expected by keeping in mind a few key points for consideration - experience, cost and ROI, reliability, and guest satisfaction. Not... Read the full IN-ROOM HOTEL TABLETS software overview

10 Best In-Room Hotel Tablets

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2021 Best Hotel Software
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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SuitePad

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SuitePad re-defines the way hotels connect with guests. In the hotel room of the future, you’ll find the guest directory, telephone, TV remote, newspapers, room service menu, an...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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Crave Interactive (Tablets)

HotelTech Logo score
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitally connect with your guests and enable access to all your Hotel services through an in-room tablet. Simple and intuitive our in-room tablets are proven to increase revenue;...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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INTELITY Smart-Room Tablets

HotelTech Logo score
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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With In-Room Tablets, hotel and casino guests can effortlessly access services and amenities without ever needing physical contact with staff. INTELITY offers both luxury android ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted INTELITY as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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Volo

HotelTech Logo score
HT SCORE
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Volo is an in-room tablet solution that gives your guests interactive, touchscreen access to all of your hotel amenities. Volo proves to be a profit center, not a cost, by drivin...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Volo as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Betterspace GmbH as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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better.tab (by Betterspace)

HotelTech Logo score
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The digital guest directory supports you in being the perfect host, by offereing your guests special services and relieving your employees. Your guests find information about the ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted Betterspace GmbH as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Bowo as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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BOWO Guest Room Tablets

HotelTech Logo score
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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BOWO is the most advanced hospitality solution on the market when it comes to traveller experience. We help hoteliers in their strategy (upsell, communication, digital marketing,...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted Bowo as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Manet Mobile Solutions as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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Manet

HotelTech Logo score
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Manet is the fully customisable digital concierge. It is available in 2 versions: -Manet Smart: a smart concierge available as a mobile app containing features like check-in and i...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted Manet Mobile Solutions as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted POSHIE as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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Poshie

HotelTech Logo score
HT SCORE
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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POSHIE provides an interactive in-room guest tablet for room service ordering, communications phone and chat, hotel & city information and booking services. Being multi-languaged,...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted POSHIE as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted IRiS Systems as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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IRIS

HotelTech Logo score
HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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IRIS is a global leading Enterprise Applications Platform Provider creating innovative mobile and web solutions for the Hospitality industry. iRiS is multi-tenanted, cloud-hosted ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted IRiS Systems as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted DigiValet as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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DigiValet

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DigiValet is a global leader providing the world’s first, full-featured iPad-based guest room solution that allows hotel guests to intuitively control all in-room amenities and...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted DigiValet as the #3 In-Room Hotel Tablets provider in the 2021 HotelTechAwards
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Recent In-Room Hotel Tablets Articles

How Smart-Room Tablets Can Fill in Gaps for a Reduced Staff

by
Pilar Caballero
2 weeks ago

In 2020, the hospitality industry had to quickly jump on board with mobile platforms as a result of the pandemic requiring a focus on contactless options. After a year of focusing almost exclusively on mobile, the topic on everyone's mind now is the industry-wide staffing shortage. For many hoteliers, conversations around investing in new tech have been put on the back burner in the scramble to address staffing issues. But staffing concerns and contactless tech are not unrelated; in fact, smart-room tablets specifically have a lot to offer reduced staff teams to elevate guest experience and, for properties with mobile platforms, complement existing tech.   The Lean Team’s Perfect Companion First and foremost, a smart-room tablet is an information hub that frees up valuable time for staff. It provides quick communications, service requests, and updates. It can take over the role of compendium and act as an in-room concierge—all while remaining easy to maintain and update. And with tablets creating better staff workflows and saving employee hours, a reduced staff can spend their time attending to in-person needs. Replacing clunky physical compendiums with digital compendiums saves staff from having to manually update information. Instead of needing to print out new sheets and replace them in every room for even a minor update, your staff can add changes at any time, with just a few taps. Beyond that, there’s also a huge potential for new revenue; in-room tablets offer a landing point for high-impact visuals for promotions—if there’s something you want to make sure your guests see, this is the place to put it.   The Always Available, In-Room Helper One problem facing the entire industry in the wake of staffing shortages, is inability to have the same standard of personalized guest experience as when all positions are filled. For hoteliers looking for solutions to add a personal touch to every guest’s stay, tablets can help. It can be as simple as setting a custom greeting to welcome them by name when they walk into their room for the first time. Or, for an even more luxurious experience: putting temperature controls and a digital compendium within an arm’s reach of their bed, offering a dedicated in-room device that can meet their needs any time of the day or night. Both a practical tool and a luxury experience, tablets offer an opportunity for hotels to go above and beyond to impress guests, without adding extra work for staff. And for properties that don’t have an app, the tablet can be a one-stop shop for dining, amenities, service requests, and more. Smart-room tablets provide nearly all of the benefits of an app, while remaining easily accessible to guests and requiring little upkeep from staff.   Meet the Perfect Mobile Companion For properties that do have a mobile platform, tablets offer a more holistic digital experience for guests when they are in their room. As guests continue to become more tech-savvy, dedicated in-room devices for all things information, communication, and control is right up their alley. Mobile and tablets work together to make the guest experience as smooth and simple as possible at every step in the guest journey. It's a better experience, one that facilitates better service and builds guest loyalty. Plus, one distinct and powerful advantage smart-room tablets have over mobile tech is a nearly 99% guest engagement rate.1 One thing you can know for sure when looking to invest in in-room tech: if the tablet is there, guests will use it. So there you have it. Without an app, tablets provide the convenience and communication opportunities of an app plus the extra features exclusive to the in-room experience. And paired with an app, smart-room tablets create a holistic digital experience for both guests and staff. Either way, tablets can help shoulder the burden of having reduced staff while heightening the guest experience overall.    1 Internal INTELITY reporting and customer data, 2021.

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

by
Sandra Holland
3 weeks ago

It’s no secret that the travel industry was one of the most prominent industries affected by the COVID-19 pandemic. In fact, the U.S Association of Travel reported that the United States lost around $500 billion in travel spend, and the United Nations World Tourism Organization reported international tourism plummeting between 20%-30% in 2020. But it’s not only airlines within the industry who suffered.  Hoteliers too, have felt the devastating effects on their bottom line. With more than one third of hotels claiming bankruptcy in 2020 and 77% laying off critical workers, McKinsey and Company declared hotels “among the hardest hit” during the pandemic.  2020 was undeniably a tumultuous time for hoteliers, however, with vaccines rolling out and safety measures improving around the globe, the future for hospitality looks more bright than bleak. In fact, it was predicted by Statista that “as a result of increasingly affordable flight rates and cheaper oil prices, passenger and cargo air traffic are estimated to grow substantially through 2039.” What’s more, McKinsey and Company predicted revenue per available hotel room (RevPAR) returning to very near pre-crisis levels in 2022. With a more than devastating past few years, the coming months will remain pivotal time for hotels to harness in order to prepare for a surge in travel and return to a thriving business. In that case and in order to prepare you for an influx of guests with new preferences, we’re sharing our top tools to consider, in a post-Covid world, so you can maintain efficiency and build customer satisfaction.   4 Tools to Consider For The Post-Pandemic Era Over the course of 2020, the number of customers opting for technology to combat face to face communication, increased radically. Social media grew as a customer service channel, check-in and check-outs became streamlined through online portals and QR codes created a safe and effective way for customers to place orders.  During the pandemic, technology wasn’t a nice to have, but rather a necessity in order to communicate and win customers. McKinsey even reported that the “responses to COVID-19 sped the adoption of digital technologies by several years—and that many of these changes could be here for the long haul.” In addition, according to Gursoy’s, COVID-19 Study 2 Report: Restaurant and Hotel Industry, the majority of hotel customers (70.42%) believe that the use of various technologies in service delivery is necessary in the COVID-19 environment in order to minimize human-to-human contact. Some examples include; service robots, digital menus that can be viewed on personal mobile devices via QR codes, contactless digital payments, keyless entry, touchless elevators, etc. For hotels, the next year will be a critical time to set a foundation of service and enhanced experience in order to win loyalty. In this next section, to support your hotel endeavours with the influx of customers, we’ll take a look at technology-based tools to help meet customer needs and streamline operations for maximum efficiency. Safety Satisfaction Measurement According to McKinsey and Company, when asked “what it would take to get [travelers] to travel again, most stated additional health and safety measures.” Post-pandemic, an integral part of improving satisfaction and maintaining hotel operations, will be the need for improved safety measures. This means, following regulations, taking extra precaution and then measuring guest satisfaction to see how you’ve performed. Measurement will be a key factor here, as you can understand critical touch points like room cleanliness, satisfaction with contactless check-in, ease of check-in with rapid tests, room service and more, to continuously improve the experience. Self-Service Options Even before the pandemic, people around the world were shifting towards a more digital approach to business interaction. The pandemic, in this instance, simply accelerated that pace, pressuring businesses to consider innovative ways to incorporate technology. For hotels, self service options will be paramount in a thriving customer experience. Whether it be in the form of a chatbot on your website answering frequently asked questions, a portal on your website for check in and check out, or an OnDemand ordering system for room service. By having self-service options in place, you reduce employee error and meet customers where they are for a streamlined journey.  Consolidated Messaging  As a result of shifting to digital capabilities, McKinsey also noted the acceleration of digitized customer interactions. A whopping 3 years ahead of its time, customers have quickly adopted contactless communication channels like guest messaging via text, Facebook Messenger, email, WhatsApp and more, in order to adhere to new regulations and increase the feeling of safety.  With these new preferences, a digital inbox, or messaging platform with a centralized inbox will become imperative to meet the influx of digital channels. It’s important to note that we are specifically referring to an inbox that can retrieve a number of different channel types in one consolidated inbox. This will make responding easy and efficient for employees, as toggling through different tabs or windows will become daunting in an era where customers are regularly channel hopping.  Task and Ticketing Software In addition to customer facing technology, back of house, or operational software will also become an essential tool to ensure all functions are running smoothly and managers are able to keep the experience thriving. For many hotels, ticketing software may already be in place, however for the post-pandemic era, an intuitive software will be essential. Not only does an intuitive ticketing platform provide housekeeping, reception, restaurant staff and more, accountable through real-time tags and mentions, but it also ensures everyone has visibility into tasks to identify time-saving opportunities. In addition, it adheres to contactless preferences. Employees can communicate via staff collaboration software without ever having to meet - lessening the number of interactions and bolstering employee confidence.    Final Thoughts Almost everyone, in some capacity, has been affected by the COVID-19 virus. It was unprecedented and many suffered. Although adopting technologies and being hyper aware of the current situation is key, it’s also very important to be cognisant of guest feelings and unease. For the post-pandemic era, flexibility and understanding should be paramount in the new travel experience. This means taking a new stance on cancellation policies, allowing flexibility with trip modifications, actively listening to your customers, acknowledging frustrations and making a point to do better. Working hand in hand with your biggest advocates, your team, and new guests, you can strengthen your operations and propel your hotel to deliver a memorable post-pandemic guest experience.

What Will the Future of Hotel Sustainability Look Like?

by
Gregor Herz
4 weeks ago

Climate change has been in the news again recently with a very stark warning from the UN's Intergovernmental Panel on Climate Change (IPCC). They concluded that global temperatures are rising at an unprecedented rate and that this should be considered a “code red for humanity”, according to UN chief, Antonio Guterres.  There have been strong indications that many areas previously thought to be low risk from the effects of climate change are now being affected. Recently, Greece—one of the Mediterranean’s top destinations—experienced the worst wildfires in living memory. Earlier this year, the west of Germany and surrounding countries saw extensive flash flooding and soil erosion that claimed the lives of over 180 people. 150 are still missing. And in Canada and the northwest United States, temperatures reached 49.6C (121.3F). The resulting wildfires and extreme temperatures are together thought to be responsible for over 1000 deaths in the region. Whole towns have been wiped off the map as a result.  With such damning evidence of the consequences of climate change, there are changes that need to be made across all industries. According to the Sustainable Hospitality Alliance, 1% of the world’s carbon emissions result from the hotel industry. 1% is a substantial chunk and as tourism continues to grow, this share or the world’s carbon emissions that hotels are responsible for will likely increase. What can hotels do to help contribute to a greener, more sustainable world? We’ve put together 5 ways hotels can become more sustainable in the future.   1. Focus on rewilding  Hotels rely heavily on tourism, and tourism relies heavily on beautiful scenery, wonderful wildlife, and clear oceans. The climate crisis has raised awareness of the need for rewilding. Rewilding means allowing areas of land to be left untouched indefinitely to enable parts of the natural world to regenerate to their former glory. Rewilding doesn’t only increase native fauna and flora, it also helps create carbon sinks that take carbon dioxide from the atmosphere and release oxygen back into the atmosphere. As people try to reduce the concentration of carbon dioxide in the Earth’s atmosphere, rewilding is an important and cost-effective weapon against global warming. Rewilding also protects regions from natural disasters such as flooding and landslides. The increased legislation binds with the soil to ensure it’s locked in place, and the natural barristers caused by trees and bushes helps reduce the impact of floodwaters that accumulate on land developed by humans. The hotel industry needs to start raising awareness and supporting the rewilding movement if they want to continue to benefit from the pristine scenery that’s so crucial to attracting guests. This includes lobbying for international cooperation on creating rewilding zones around the world on land and in the oceans. Educating guests at hotels on the importance of these initiatives will help drive support for rewilding from the general public, ultimately helping hotel businesses thrive in the future and improve conditions for humans everywhere.   2. Reduce the impact of hotels on the environment Hotels use huge amounts of resources to run their business. Even when there are very few guests staying, the hotel still needs to provide heating, lighting, and restaurant services to guests. These are examples of energy-intensive requirements that hotels always need to provide no matter the number of guests staying at any one time. To reduce their impact on the environment, hotels need to invest in solutions that enable guests to make environmentally-friendly choices during their trips. By offering guests the chance to drive the green revolution in hotels, the perception of the level of service that hotels offer won’t suffer—guests don’t like being told they need to make changes, but if they choose to make them themselves, they’re much more likely to view them favorably. An example of how modern technology can enable guests to make more eco-conscious decisions is SuitePad’s Green Option. Using push notifications the Green Option works much like the traditional “do not clean” sign on the door, but due to its digital format, it actively encourages guests and can notify them of the impact their choice can have on the environment. Some hotels also offer small incentives such as vouchers or free drinks to incentivize guests to make this choice. These types of features will soon start to become more commonplace at hotels as they seek to become more eco-friendly.   3. Rediscovering the staycation The term “staycation” is synonymous with the COVID-19 pandemic, but it could be here to stay. While vacationing locally or within your own country was a good way of helping reduce the transmission of the virus, it’s also an effective way of reducing travelers’ carbon footprint. With hydrogen power aircraft and solar-powered vehicles still a long way off, there’s a real incentive to reduce consumer carbon emissions. One return flight from Europe to the US produces as much carbon dioxide as the average vehicle owner produces from their car in a year. And this problem can’t be sorted with short-haul flights. In fact, short-haul flights are just about the most environmentally damaging way of traveling as airplanes use huge amounts of fuel to get off the ground. If you’re only traveling a few hundred miles, short-haul flights clock up the highest CO2 per mile ratio besides space travel. For hotels, this may mean switching their focus to people visiting from more locally. In places like Europe, this may be stretched to people from other countries that can be easily connected by train. By making tourism more local, the industry can significantly reduce carbon emissions, but it will take input from the airlines, hotel, and restaurant industries to achieve this. The good news is that this may not last forever. Engineers around the world are working on producing much more efficient and eco-friendly forms of travel including solar-powered cars and hydrogen-powered aircraft. Major advances in battery technology have also made electric cars much better than most people thought possible, and if this technology is adapted for airplanes and they are charged using renewably produced electricity, global air travel will enter a whole new, eco-friendly era.   4. Redefining extravagance Some of the most greenhouse gas-producing aspects of tourism are equated with decadence and luxury. Superyachts, for example, contribute a huge amount of carbon emissions and ocean garbage build up in some of the world’s more important ocean ecosystems. Despite this damage being well documented, there is very little currently being done to reduce these contributions, and the demand for chartering superyachts is on the increase. Of course, superyachts are not the only contributing factor, but they are a good example of how the modern superrich lifestyles of many people can contribute to climate change. Instead, there needs to be a shift in what extravagance and luxury really mean. It needs to be cool, exciting, and ultimately, desirable, for hotel guests to notably reduce their impact on the environment. This could come in the form of encouraging them to pay towards charity organizations when they book their vacation, or it could come in the form of making taking the time to actively contribute to rewilding projects while they’re on vacation. Rather than yachting over the world’s most pristine coral reefs,  why don’t we encourage people to take the time to contribute to coral reef rebuilding projects? These kinds of activities need to be prioritized and rebranded as attractive representations of extravagance if we are to help reduce the hotel and tourist industry’s impact on the environment.   5. Moderating business travel Before the pandemic, business travel was a common feature of a globalized business world. But, the increase in the need for video conferencing technology has shown that businesses can significantly cut the need for travel. In the future, businesses will need to make decisions as to whether it’s worthwhile or environmentally sustainable to send staff abroad for business trips when the meeting or conferences they are attending could easily be done online.  The reduction in business travel will also likely have an impact on the demand for business hotels, meaning that many business hotel owners will need to diversify their business to offer services to non-business guests.   Understanding the future of hotel sustainability Hotel sustainability will hinge on using innovative technology, changing attitudes, and moderating expectations. But, with time, new more sustainable travel and hospitality technology will enable hotels to return to operations much like we have today. Until then, it’s imperative that hotels do their bit in trying to reduce their impact on the environment.

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Recent In-Room Hotel Tablets News & Community Updates

Clever Digs: IHG Hotels & Resorts and Josh.ai Create Hotel Room of the Future

Josh.ai
2 weeks ago

Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts – known for venerable brands like InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts and Hotel Indigo – has designed the guest room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA. IHG is the first global hotel company to deploy Josh.ai – which builds upon its award-winning presence in the world’s most advanced residential properties – and is the only AI on the market committed to privacy, data security, and natural interactions with connected living spaces. A 2021 report from Euromonitor found that consumers are actively seeking digital services and experiences, like Josh.ai, which empower users through inclusivity, improve their quality of life, and promote personalization and well-being. The Josh.ai software features purpose-built natural language processing that understands multiple requests in one command; searches for specific music and video content through deep-linking; and leverages location and contextual awareness. Guests also have limitless capabilities at their fingertips through the intuitively designed Josh app. “We are constantly exploring next-generation technology to give guests epic experiences as they return to our hotels,” said Brian McGuinness, SVP, Global Guest Experience Shared Services, IHG Hotels & Resorts. “Josh.ai has never been used in a hotel room before and we look forward to discovering how AI can be more widely adopted by our properties around the world. We take great pride in pushing ourselves when it comes to digital innovation in hospitality.” A first for hotel guest rooms, each brand has been thoughtfully selected to promote well-being and performance, with a design aesthetic fitting of IHG’s Luxury & Lifestyle collection. The “hotel room of the future” explores the potential of guest interaction with their environment and employs connected devices that are borrowed from luxury smart homes across the globe, including:  Josh Micro is expanding its capabilities beyond convenient and secure automation of the room by introducing built-in hotel concierge responses, ensuring guests are informed of everything the Kimpton and Palm Springs has to offer during their stay. Ketra lighting, by Lutron, makes its hotel room debut, promoting well-being through tunable lighting that transitions with the natural rhythms of daylight. Guests can set the perfect mood by adjusting the color temperature from warm to cool, as well as the vibrancy and saturation of their lights. Lutron shades seamlessly provide privacy while balancing exposure to daylight in the bathroom.  Sonos speakers with an Arc soundbar tune every stay to the right beat with access to any genre, album, artist, or song. Whether a guest is watching TV or listening to music, the room will be filled with immersive and impeccable surround sound.  Samsung’s Frame TV transforms from an art piece to a high-performance 4K QLED display when guests are ready to watch their favorite content.  DISH TV offers guests a fully integrated live entertainment experience with the power of voice or tactile control. Watching favorite channels, shows, sports, and movies has never been easier. Roku provides access to popular streaming platforms like Netflix, Hulu, and more so that guests can enjoy the comforts of home by binge watching a show or turning on a movie.  IPORT is powering Josh.ai’s unlimited manual control of the room with its sophisticated iPad mounting solution. Guests will always have access to adjust the room to their exact specifications through the user-friendly Josh app.  “At Josh.ai we are hyper focused on delivering experiences that are simple, privacy-focused, and magical,” said Alex Capecelatro, CEO of Josh.ai. “Our partnership with IHG couldn’t be a better fit as we endeavor together to transform the hospitality experience with natural voice control of lighting, shades, music, TV, and more! For example, guests can give a command like, ‘set the lights to warm white, listen to Hotel California, watch the Golf Channel, and when is happy hour?’ and Josh.ai will handle the rest.” To learn more about the “hotel room of the future,” please visit this interactive digital tour.   

Mondorf Parc Hôtel Sees Spa and Wellness Bookings Increase Thanks to Tablet Technology

SuitePad
4 weeks ago

With most hotel spas having undergone a hiatus during the Covid pandemic, they’re experiencing a surge of demand now the hospitality industry is fully reopened. Maximizing spa bookings in a busy period is key if hotels are to make the most of demand – especially if an array of treatments, services, and wellness products are on offer. To do this, many hotels are seeking to exploit new technology to help streamline processes and provide guests with access to relevant information during their stay.A standout example of a hotel using technology to significantly boost bookings – and therefore its revenue – is the Mondorf Parc Hôtel in Luxembourg which has seen an increase in spa and treatment bookings. More than 95% of all revenue generated through its tablet installation has come from spa and treatment bookings. The hotel uses technology provided by SuitePad, a leading provider of digital guest communication solutions for hotels. Implemented in each guest room alongside their informative content, the tablets also offer an open communication channel to the front desk for guests while reducing the need for staff to make telephone calls.This technology provides guests with a readily accessible platform through which the hotel can display key information about the spa, its availability, and the range of treatments and amenities on offer. It allows guests to make bookings in a relaxed, stress-free manner, without the need for conversations or discussions, giving them time and space to enjoy their stay. This approach underlines the relaxing environment of a spa hotel focused on wellness. Alongside top-line information, the tablets also enable guests to dig deeper into the specifics of the hotel’s services. Not only does this encourage spa bookings, but it also enhances hotel efficiency thanks to staff having to handle fewer guest inquiries directly – with information digitally displayed.Their use has facilitated a responsive, high-quality service, allowing for effective communication between guests and hotel staff. The tablets saw a significant reduction in paper use and printing costs – something that aligns with the hotel’s eco-friendly ethos. The hotel further enhances its environmental contribution by using SuitePad’s Green Option. This feature allows customers to forgo room cleaning, which not only greatly reduces the amount of water, chemicals, and energy used in the room cleaning process, but also saves on utility and staffing costs. This is especially important as many guests at wellness hotels also like to promote the wellness of the environment as well as themselves.Patrick Le Meur, Director of Mondorf Parc Hôtel, commented: “We originally intended to install SuitePad devices at the hotel to increase sustainability and reduce the hotel’s impact on the environment. Once we had the installation, we realized there was so much more we could do with the tablets, such as facilitating the real-time, instant booking of spa and wellness treatments, offering important information, and communicating with guests in an effective way.”SuitePad consistently demonstrates how digital hotel technology is not limited to younger generations and its benefits are accessible to all. Quite often the older demographic of guests adopts the use of the tablets very well – with many hotels suggesting they often prefer this mode of communication and distribution of information to more traditional forms. Patrick continued: “Our one concern was that more senior guests would not take to using the SuitePads, but it’s been quite the opposite. Our senior guests really enjoy using the tablets as it’s much more convenient and modern than traditional in-room collateral.”The current boom the world of tourism is experiencing in wellness resorts has opened the door for the more curative hotels wanting to upsell the spa facilities they have to offer. A comprehensive digital solution offers an excellent way to increase guest engagement, and subsequently, hotel revenue.Moritz von Petersdorff-Campen, founder and managing director of SuitePad, commented on the success of the Mondorf Parc Hôtel, saying: “It’s fantastic to see the impact the new SuitePads have had at the Mondorf Parc. The uptake of technology across the generations really highlights its ability to enhance everyone’s guest experience. The tablets have really come into their own. The hotel is able to use SuitePad’s technology to increase spa and wellness bookings at a time where self-care has never been more important.”

Van der Valk Hotels Continue to Partner With SuitePad

SuitePad
1 month ago

Van der Valk Hotels, one of Europe’s largest hotel chains, is rolling out SuitePad´s in-room tablets at more and more of its international properties. Known for being the Netherlands’ largest family business, Van der Valk Hotels currently uses the tablets in 19 properties and around 2500 hotel rooms across three countries (Netherlands, Belgium, and Germany) as their digital guest communication tool. They have developed significant best practices since the first installation at the Van der Valk Hotel Ridderkerk back in 2018 by both the SuitePad and Van der Valk teams, leading to a circle of continuous improvement at Van der Valk. SuitePad’s in-room tablets create a convenient, full-flowing digital experience for the guests at Van der Valk Hotels properties. With their SuitePad in-room tablets, Van der Valk Hotels have been able to digitize and automate their internal processes and work, allowing their staff to focus on “real” guest interaction. During the difficulty of the pandemic, information for guests can be more easily updated to all rooms at the click of a button via the SuitePad tablets. Before installing their in-room tablets, staff at Van der Valk Hotels had to manually update paper collateral in each and every room.The Van der Valk Hotel Hoorn - one of the latest SuitePad installations - has already shown great results from SuitePad´s guest room tablets. The 158 room property saves an average of 855 Euro per month with the Green Option feature that allows guests to skip room cleaning when they choose. The tablet also serves as an ideal booking and upselling platform, already having a total of 164 room service orders with an average spend of 42 Euro totaling 2880 Euros of additional revenue.“We see Suitepad as a modern digital guest directory that provides our guests with all the information and conveniences in the hotel room. A very welcome extra service. In addition, we generate extra turnover and get more information about the wishes of our guests, so a real win-win situation for us.” says Tessa van der Valk, General Manager, Van der Valk Hotel Hoorn.“We are excited to continue our great partnership with Van der Valk Hotels, one of the top and emerging hotel chains in Europe. It's great to see the commitment of the hotels to provide their guests with a state-of-the-art digital guest communication solution and the results speak for themselves so far. We are looking forward to rolling out our SuitePad in-room tablets in more of their properties” said Moritz von Petersdorff-Campen (Co-Founder & Managing Director at SuitePad).   About Van der Valk Hotels The Netherlands' oldest and largest hotel chain Van der Valk has more than a hundred hotels, spread across the Netherlands, Belgium, Germany, France, Spain, and the Netherlands Antilles. In the late 1920s, the story started with an eatery in Voorschoten, run by Martinus and Rie Van der Valk. In the meantime, the fourth generation is at the helm and the fifth generation is working in some of the hotels.    

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IN-ROOM HOTEL TABLETS Category Overview

What are the ways that hotel tablets can be leveraged to improve the guest experience?

Interactive hotel tablet technology in guest rooms can be an extremely high ROI hospitality technology investment.  Some hotels may be looking for hotel tablets to act as a form of digital concierge.  Others may be looking to upsell goods and services like F&B, room service, or spa outlets.

Selecting a guest tablet provider may seem intimidating, but it is simpler than expected by keeping in mind a few key points for consideration - experience, cost and ROI, reliability, and guest satisfaction. Not many vendors excel at all of these points at the same time. You want to find a company that has built the platform (including hardware) completely from the ground up, specifically with hotel in mind. This means that they have worked through most of the initial challenges of developing a great product, understands how to keep costs low with a high ROI to hotels, and understands the guests needs intricately to ensure consistent satisfaction. For info on guest room technology trends, questions that you should ask vendors and more download the 2022 Hoteliers Guide to Guest Room Tablets

 

How can guest room tablets improve profitability and efficiency? 

1. Lowered Operating Costs

  • Remove the need to print any paper - ever again
  • Make changes to content instantly - not waiting for new prints to be distributed
  • No need to push paper under doors to communicate with guests

2. Increased Revenues

  • Guests rarely know all the services you have to offer - a tablet provides that
  • Promote Hotel services, for example pushing the restaurant (that’s a little too quiet tonight) or cancellation in the spa
  • Promote late check out’s, or extended stays (with a discount) or your other properties? 
  • Busy periods ahead? Does it have dynamic pricing - can you yield pricing in room service and minibar instantly (just like you do on rooms)

3. Optimized Operations

  • Instant guest messaging - No need to push paper under doors with paper messages, saving both time and effort, but keep guests informed.
  • Directly integrate to ticketing platforms, eg HotSOS and Quore. Guest requests for towels etc can be sent directly to the member of staff on duty, and allows managers to better optimize staff on duty.

 

What are the most important features of guest room tablets?

  • Ease of Use: Does the in-room tablet have a help button? Is it intuitive to use. An easy to use user interface is absolutely key to improving the guest experience 
  • Bespoke Hardware: Only bespoke hardware designed for Hotel room should be considered at in-room tablets. Consumer devices are not fit for purpose in a Hotel bedroom. There are few suitable docking devices, charging options are often stolen and they include external ports to encourage hacking. Also - designs change too often. 
  • Remote Support Remote: monitoring & remote software update capability is imperative when choosing a vendor. Imagine being asked to send someone to every room to update the tablets software? When tablets are “hidden” in a hotel room they are not easy to access by hotel staff if they need to be updated. Your vendor must therefore have developed Android OS and remote support capability. 
  • Statistics and Dashboard: Tablet’s can provide a window into the guest activities so effective statistics and reports by your chosen vendor is extremely important.

 

What are the critical hotel technology integrations that my hotel will need when selecting a tablet provider?

  • Property management system: PMS integrations are not normally required unless it’s imperative to allow the guest to view their bill on a tablet. Some vendors can generate personalized content on their tablets without the need for a full PMS integration.  Typically when a guest performs check-in, the tablet should be tied to their reservation in real-time in order to add relevant products and services to their folio automatically.
  • Restaurant POS: Having a POS integrated directly into the tablet allows hotels to greatly optimize their revenue streams and staff. For example, room service orders are processed more efficiently, and up-selling options are easily added to boost revenues.  One of the key functions of guest room tablets is to drive more in-room dining orders through the use of merchandising and special offers.  How do your guests order room service?
  • Hotel operations software: Allowing guests to quickly and easily make service requests is a major benefit of in-room tablets and streamline hotel operations. Integrating guest messaging services and ticketing request system allow managers to better optimize staff, reduce costs and increase guest satisfaction.
  • Guest room automation: Many luxury hotel guests expect room controls to be tied into the tablet-like they experience at home with systems like Crestron.  Even more affordable solutions have gone mainstream like Google Nest and travelers expect this convenience while on the road.  Smart rooms have gone fully mainstream.
  • Hospitality TV:  A significant amount of time that guests spend in room goes towards watching TV so having tablets that can double as a TV remote can potentially cut down on confusion and deliver a high tech experience.  The pandemic has 

 

What separates great guest room tablets from average ones?

The ROI can vary based on the type and size of hotel as well as services offered, but nearly all hotels that have installed in-room tablets report a positive and measurable ROI, typically in excess of 300%. The combination of in-room cost savings, optimization of staff and expanded revenue streams all great contribute to the ROI of in-room tablet systems. Make sure that you choose an in-room tablet solutions that is easy to install. Some companies will deliver tablets ready to be plugged in and connected to the wifi. It is best to choose a tablet supplier that offers their services via the cloud and 24/7 remote support for the rare occasions there is an issue with the system. Hotels need to be in control of the content, once it has been set up by the vendor. It’s imperative that hotels can update their own content on the tablet when the need arises. For pricing info on guest room technology trends, FAQs and more download the 2022 Hoteliers Guide to Guest Room Tablets

 

How long does it usually take for a hotel to implement new guest room hotel tablets?

Most Hotels would expect to have a system installed 6-8 weeks after signing contracts, they are obvious exceptions, as some larger properties may include a lot more content to setup.